Care Home Owned by Belvedere Care Homes Ltd in North East Lincolnshire

and activities. The best care home in the area, in my opinion.

as could be waiting well over 30 minutes for call bell to be answered and an even longer wait for help then to be offered.
4) Bedding not changed regularly as one incident involved my mum being sick and 3 days later the same bedding with sick stains was still on the bed.
5) Medical negligence led to a blue light admission to hospital which my mum never came back from. LA closed safeguarding only after the home re-trained staff and made changes to many procedures and procedures, it us unforgivable that a resident should have to experience negligence to ensure the most basic of things are properly taken care of. Please think twice before considering this home for a loved one.

once, dirty communal areas.
Dignity: multiple occasions left in soiled clothing for over 2.5 hours.
Food: effort was made to cater for likes/dislikes.
Staff: 14 days of missed medication and extremely poor personal care delivery say it all. Suspect minimum staffing only.
Management: lied to my face, failed to properly act on complaints and tried to dodge safeguarding reporting.
Safety: not a safe caring place, they put my mum in hospital and took her dignity.
Rooms: ok size, basic empty boxes, noisy due to echoey halls.
Value: none.
Comments are factual based on either personal witness, formal investigation from the home or evidenced in documents from a subject access request. People deserve so much better.

looking chairs with residents slumped in them. Call bells are constantly going off. Residents are not really given choice in their care or even what they are given to drink, it is just put in front of them. They are lucky to have basic needs met. I am amazed the registered manager passed his interview with the CQC. He is either in his office with the door closed or not in the home.

The staff seem happy, they are always friendly, and welcoming and the new manager is always free for a chat, he often drops what he's doing to listen to me and I don't feel rushed. He is visible and helps the carers when I visit which I think is important.
My mum has gone from strength to strength over the past 6 months. She now comes out of her room and joins in with activities that are by far more meaningful and take place most days. She has put weight on and enjoys the food. Her mental health has come on leaps and bounds.
Thank you all for your hard work, kindness and compassion.
I would now recommend Ashgrove as the place to live!
It even has its own fully stocked-bar now!

were competently made; also staff assertively chased meds and advice from GPs/pharmacies, in fact, anything to ensure Dad's comfort which was often hard due to Dad's illness but staff did their best (Dad agreed). The quality of care was consistent and professional, even given Dad's complex care needs.
Whilst the above qualities are important, the main strength of Ashgrove Care Home appeared to be the calibre of the staff who work there. They are amazing, compassionate, calm, good-humoured, kind and caring and they appear to like and respect elderly persons.
If you are looking for an exemplary care home for your loved one, consider Ashgrove first. If I ever need one, hope you're all still there!

Some of the staff attended his funeral and we respect them and thank them for doing so. His wife remains under their wing; she is happy and contented with her carers and loves the activities, they keep her going as she lives with vascular dementia. A lovely care home in nice surroundings with great staff, which we truly appreciate.

Ashgrove Nursing Home. Even after Mum's passing 28 hours after arriving the staff were there for us.

home here, and I am with a good crowd".

and treated well. I know she can be difficult at times.

sister was well cared for, and her needs would be met. All of the staff have been amazing, treating my sister with respect, patience, dignity, and also humour, which she appreciated and loved. It's the people who make this Home the place that it is, and I cannot praise them highly enough. I would recommend it to anyone considering having a loved one cared for there.