Care Homes Owned by Belvedere Care Homes Ltd in East Riding of Yorkshire

meant. Having worked in care homes myself I was somewhat concerned but I needn't have worried. I know mum has not been the easiest of residents but all the staff have been marvellous and so patient with her and I feel this has helped her settle in. As a family we cannot express how much we have been helped and nurtured on this journey and would just like to say thank you so much to the whole team

her room if she chooses to do so on an odd day a bonus since this obviously entails more work for the staff rather than eating in the dining hall.
My sister's hygiene and therefore dignity dealt well in a considerate manner.
My only negative is that the TV showing videos in the lounge section, is far too loud making conversation during visiting difficult especially when in the courtyard.

as I have been informed.Having come into contact with most day shift staff ,I do have a few concerns but they are not detrimental in general to my wife's general care.I would have my Wife back at home if I thought I could provide the care and support that the staff are able to do and my own health is a problem that would cause problems to her care.
In general I am very happy with her care and support.
Well done all concerned

kept clean and tidy daily.

we have become part of the loving Emmanuel family. The Emmanuel is a safe place, security is good, I am aware of regular fire drills.The use of PPE is strictly adhered to in the prevention of cross infection.There are regular activities and outings. It has been particularity lovely to see the interaction between my husband and other residents with the children who visit once a month from a local school.

from management to keep standards high!
Thank you to you all!

it's not to everyone liking.

and reported in the care plan. Many thanks to all staff and team members of Hamshaw Court.

those who want to join in there is always something to do.

have managed to make him feel comfortable and inclusive and he engages easily and enjoys their company. When I visit he always appears very presentable- clean, shaven and well-dressed. His room/en-suite is always clean when I visit. He praises the staff, care and food during our conversations. He is healthier now. I have noticed how the team spend time with him when he is on his 'down' days and raises a smile from him. I noticed the staff to be friendly, calm, caring, patient and professional. There are activities and trips out for the residents and it is really lovely to see photos of these on the social media page. I feel very comfortable in trusting Emmanuel House with my dad's care.

were greeted by a professional team of people who really care, everyone in uniform with a complete understanding of their roles and responsibilities. He was immediately assessed and an action plan was put in place to begin improving his pre-existing conditions and overall care. This care home is literally what it says a home for your loved ones where every single employee genuinely cares.

Management are very easy to deal with, bringing proactive solutions with no prompting and often when you haven't realised yourself that there may be an issue. The home is clean and secure and all staff are very attentive to ensuring doors are closed, and access is managed through a signing-in/out system.

know he is well cared for, if there's a problem no matter how small they will always ring and let me know, they always get everyone involved in activities and there's always a cup of tea available making it feel homely for everyone. I couldn't ask for a better place for my dad.
The only reason I gave 4 stars for value for money as a private payee it costs 200 more a week which seems a lot but that is definitely not the staff's fault.

with however there are 2 female staff that go in and talk to my mum, they give her (and Winston mum's teddy), a drink and breakfast etc. I have to say that these two deserve massive praise for the way that they are! My mum can be quite unresponsive at times but when they walk in the room she seems to liven up, she laughs and smiles and it warms me! The way they interact with her is amazing. They take the time to talk to us also and genuinely come across as though they go that extra mile! I don't see too much more of the other staff as I can only travel to the area once a month but if these two are anything to go by then I'd definitely give this home and all their staff a 10/10. Cleanliness 10/10.