Curaa Group Ltd in Essex | 1 Care Home

Review of
Broome End
from Jean G (Resident) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

My stay here has been very pleasant. The management and staff have been excellent very friendly.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you so much. We are so glad your stay has been pelasant and that the team is looking after you well.

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Review of
Broome End
from Carole L (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum was incredibly anxious for the first few days as she had just been discharged from a very poor hospital stay. The staff were really friendly, professional and accommodating and she settled really quickly considering how unwell she was when she arrived. All staff have been excellent but my greatest

praise is for the manager and team leader.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you so much for your kind words. Our managers and team leaders take so much pride in their work; it is good to see it recognised with such high praise.

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Review of
Broome End
from A P (Daughter of Resident) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Broome End for just over three months. During that time, we as a family have been very pleased with the standard of care given to her. The staff and management are very kind, attentive, discreet, friendly and professional. Nothing is too much trouble. The home is situated

in a lovely setting with mature gardens, which create a very tranquil atmosphere.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you - we really appreciate the wonderful feedback you have provided.

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Review of
Broome End
from Elizabeth P (Sister of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

The staff are wonderful and all deserve medals for their kindness and patience, sometimes in very difficult circumstances when dealing with residents on the dementia unit. The maintenance man works hard but the garden could be more colourful.
The activities are good but don't always suit dementia

residents. Talking about things from the past with memory prompts would be good + chair exercises.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you for your comments and helpful feedback. I will share this with our team. The garden is driven entirely by the weather, and you shall see in the next few weeks of spring, how lovely it is.

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Review of
Broome End
from R T (Husband of Resident) published on 12 March 2025 Submitted via Postal Card • Report

Overall Experience

Very pleased with the compassion of the staff and team leaders. The deputy manager was always ready to give information about any of my requests and enquiries.

Reply from Haris Khan, Chief Executive at Broome End

Thank you so much for your review. We are so happy you mentioned how compassionate our team is, as this is a critical pillar underpinning our care service.

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Review of
Broome End
from M G (Wife of Resident) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

My husband has been in care the last three months and is happy there, he used to go for respite for a few weeks for a few years.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you so much for your feedback. We will share this with our team.

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Review of
Broome End
from John S (Son of Resident) published on 24 July 2024 Submitted via Postal Card • Report

Overall Experience

Lovely care home, couldn't wish for a better place where my mother could spend her days. Nice garden and conservatory to relax in. Caring staff are always on hand should they need anything.
I know my mother is happy there and I am 100% satisfied that she is well cared for.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you for this wonderful review. We will share it with our staff who make it all possible.

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Review of
Broome End
from Leanna D (Granddaughter of Resident) published on 14 May 2024 Submitted via Website • Report

Overall Experience

The care home is really amazing with all their residents, I cannot thank the team enough for everything they do for my nan and the support the team gives us, as a family. This must be one of the hardest jobs to look after people’s loved ones that have dementia as an illness.
Thank you so much Broome

End Care Home.

Reply from H Khan, Chief Executive Officer at Broome End

Thank you so much for your positive feedback. We really appreciate hearing your words of encouragement and will share them with our staff.

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Review of
Broome End
from Gill B (Daughter of Resident) published on 1 February 2024 Submitted via Website • Report

Overall Experience

Dad has been at Broome End for 18 months now and the care and support he has received has been excellent. He was quite independent at first but now needs more help and there is always a member of staff to assist him. I visit on a regular basis and it always feels like a family there. I am informed of

everything concerned with Dad, if he has seen a doctor or if he needs some more sweets! I am so pleased we chose Broome End and I know Dad feels the same.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you - we are so glad you are pleased with the service we provide at Broome End. The staff are excellent and really enjoy doing what they do!

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Review of
Broome End
from David H (Husband of Resident) published on 31 October 2022 Submitted via Website • Report

Overall Experience

My wife has been a resident in Broome End for just over twelve months. She suffers from late-stage dementia and is unable to walk or have a meaningful conversation. I visit on a regular basis and am always impressed by the excellent care she receives. Nothing is too much trouble. It is a difficult time

for me too, but the staff always have a chat and make me very welcome. I feel that my needs are also met, which gives me great comfort. If you are considering care for a loved one, you will not be disappointed here.

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Review of
Broome End
from L T (Daughter of Resident) published on 1 October 2021 Submitted via Postal Card • Report

Overall Experience

My parents-in-law were both residents together. After looking at a number of care homes I stopped my search after finding Broome End. As soon as I walked in I knew it was the one. I was not disappointed. I cannot praise the care home enough they go over and beyond. I have unfortunately had to place

my mother into care and needless to say, she is very happy at Broome End.

Reply from Haris Khan, Managing Director at Broome End

Thank you for your very kind words - I will share your feedback with the team.

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Review of
Broome End
from Jo R (Daughter of Resident) published on 20 July 2021 Submitted via Website • Report

Overall Experience

As a family, we are very fortunate to have found Broome End for Mum. She has been happy and settled there for some time. The care and compassion shown to Mum from the carers and all of the staff, from management to the cleaners, is amazing. We have been kept informed throughout these difficult times

and all effort has been made to keep us in as close contact as possible. When we have been unable to go and see Mum in person, we have had no concerns whatsoever about her welfare, which has been invaluable. Our thanks, love and gratitude are sent to all the staff.

Reply from Haris Khan, Managing Director at Broome End

Thank you for such wonderful feedback. Our team are brilliant and it's fantastic to hear when families appreciate all the hard work they do.

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Review of
Broome End
from D A (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report

Overall Experience

My mother is doing really well since moving into Broome End care home. She enjoys it there and has made friends and is getting good care and plenty of attention. The staff are very understanding, helpful and polite. The home is very clean and my mother has a lovely room overlooking the well-kept garden

that she loves to be in.

Reply from Haris Khan, Managing Director at Broome End

Thank you so much for your feedback. It is always good to hear that our staff are appreciated for all the hard work they do. We will share your feedback with them.

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Review of
Broome End
from E M (Grandson of Resident) published on 18 June 2021 Submitted via Postal Card • Report

Overall Experience

Lovely staff, very polite and very supportive and kind.

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Review of
Broome End
from J M (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report

Overall Experience

The staff here are amazing always so supportive, caring and helpful. I've not a bad word today. Mum has dementia and I would say has her moments. All the staff are fab right through to the kitchen staff

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Review of
Broome End
from L L (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report

Overall Experience

My mother mainly suffers from dementia and has been a resident at Broome End 5 years. During that time staff have been extremely patient with her changing needs and personalities and have built up an excellent relationship with her. Broome End was chosen mainly for its family atmosphere and hasn't disappointed.

Cleanliness and meals are second to none and activities offered always interesting and innovative. Their relationship with local surgery is excellent and I've promptly informed any changes in medication. Management and staff have been excellent during lockdown maintaining contact with my mother keeping me informed of changes and despite logistics facilitating visits safely.

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Review of
Broome End
from S S (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report

Overall Experience

Our dear mum has been a resident at Broome End for over three and a half years. In that time she has been really happy and settled. She loves all the staff and management, they are so kind and patient. As a family, we have always loved visiting we feel like part of a big family. In the last year with

the pandemic, the staff have been amazing, keeping in touch with us by phone, video and lately with garden and home visits. Wonderful caring home.

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Review of
Broome End
from Norma C (Daughter of Resident) published on 15 June 2021 Submitted via Postal Card • Report

Overall Experience

My mum has been at Broome End since August 2017, and we know we chose the right home. There is such a lovely, homely atmosphere, and all the staff treat Mum with such kindness and dignity. Mym has advanced dementia, so doesn't really recognise us, but has a special bond with the carers and looked happy,

which is lovely to see. This last year with the pandemic has been hard, but we were informed of changes throughout. I cannot praise them highly enough!

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Review of
Broome End
from Viccy C (Wife of Resident) published on 17 February 2020 Submitted via Website • Report

Overall Experience

Lovely people and very kind to relatives. Very pleased to have found it. Delightful and helpful staff. Very difficult to adjust to the situation but the staff are very helpful. It is not the most modern of places but very homely and friendly. Would not go anywhere else.

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Review of
Broome End
from Jayne C (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report

Overall Experience

Carers know the resident's body language. The staff are like family, so caring and not like robots. This is our 3rd care home. Might I say it's the best with fantastic rates. It is more like a hotel service and even special foods are catered for as my mum has an intolerance. The family members are greeted

with tea and biscuits or cake. Don't let the entrance hall put you off as it is small. A beautiful old mansion building set in fields, yet minutes away from the town centre.

Reply from Amina Salahuddin, Head of Marketing and PR at Broome End

Thank you so much, for a wonderful review. Your mum is such an amazing lady and a much-treasured resident of Broome End!

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Care Home Owned by Curaa Group Ltd in Essex

Curaa Group Ltd Locations in Essex (1)

Curaa Group Ltd Reviews in Essex (31)

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