Care Home Owned by PH Care Group in Lancashire

we are. The Knowle is a relatively small care home with approximately 28 residents. We believe this is important for our mum because all the staff know her, and her needs. She would get lost in a larger home. The staff are always kind and supportive to us and for this and the continued care for our mum, we are very grateful. Each day there are activities led by an enthusiastic and very kind activities coordinator. These activities break up the time and engage the resident’s minds, which is very important stimulation for all the residents. Thank you so much.

job of getting the home clean and fresh and more importantly well run.
There are long-standing members of staff from assistant managers to events and activities coordinators to domestics who I have known from day one who are committed to working with empathy and compassion towards residents.
The care home at this moment in time is clean, well run and I am happy with the care given to my Mother.

frequent. Having said all that it is a very difficult job and the staff do their best.

and it's clearly a happy place. In the week leading up to Mum dying, everyone was just brilliant.

and came out with his case. When I got home his electric razor was missing. I had no choice but to go back again. I was kept outside. They came out and told me there was nothing. Our son was there and my husband was fast asleep when he left, would not put an animal here. CQC should do a check visit when they do not know they are coming.

lady with diminishing capacity, not eating and walking with a stick. Within a couple of months, she had started eating, put on weight and stopped using her stick. The laughs we have had over the years with her and the only way to get her to do something, involved dancing. It is true that when people say that the home becomes the extended family. It is so true. When she passed away in November you were all very supportive to us all. It consoles us all that we have made friends for life. Thank you, guys. Sending much love to you all.

was always charged. Communication is key! If there is an issue or concern, it is dealt with promptly with transparency and because of the experiences we have encountered with The Knowle, my siblings and I know Mum is in safe hands. The Knowle managed covid with clear communication and safety at its core. Every credit to the staff for keeping themselves safe in order to care for our relatives, who have become their family during this unprecedented period of time. As a result of their safety measures, no one became ill with covid 19. Mum is happier than she has been in years. I knew the Knowle was special from initial contact and wouldn't hesitate to recommend it.

the room to my relative's needs and wishes which helped her to settle in quickly. I cannot thank the staff at the Knowle enough for all they do.

my sister quite a long time to settle down, but I feel that she is now very comfortable and happy in her room. She tells me she has enjoyed all her meals since being in The Knowle.

you love.