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Care Home Owned by PH Care Group in Shropshire

9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by PH Care Group in Shropshire

Only the locations & reviews in Shropshire for PH Care Group are showing below.

View the details of all 7 locations (with 163 reviews) owned by PH Care Group

PH Care Group Locations in Shropshire (1)

 
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1 Care Home owned by PH Care Group in Shropshire
The Ferns Care Home

152 Longden Road, Shrewsbury SY3 9ED 

9.6 13 reviews
"My uncle has been at The Ferns Care Home for the last 5 weeks. He has been made to feel welcome and is helped with all his care needs. He…"   Read all 13 reviews
Location Type Care Home

The Ferns Residential Home in Shrewsbury provides a comfortable, friendly for people needing care and support. The care home provides engaging social activities, trained staff and high quality care for care home residents. Meals are prepared to… Read more about The Ferns Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • 37 Rooms from £1,495 / week

PH Care Group Reviews in Shropshire (13)

9.4
PH Care Group has a Group Review Score of 9.4 (9.433) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to PH Care Group must have a Review Score.

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Review of

The Ferns Care Home

from A D (Granddaughter of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found The Ferns very homely for my Grandma. The Ferns is comfortable for my Grandma. The staff work very hard at looking after the residents and are very attentive to them. There is a high standard of care at The Ferns. My Grandma is well settled at The Ferns and especially enjoys the lovely
garden where she can sit outside. Overall, I am impressed with The Ferns. My Grandma has been at The Ferns for 5 weeks and we are more than happy for her to stay long term.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thankyou so much for your lovely words. We are so pleased that you are happy with the care provided for your Grandma.

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Review of

The Ferns Care Home

from J T (Relative of Resident) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The communication between the home and myself is poor, despite events affecting my loved one. There are too few experienced carers and too many who don't have a clue. This care home is not a patch on the previous owner's management of it. It needs to improve (care, not appearance!)

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to share your feedback. We're truly sorry to hear that you feel communication hasn't met your expectations.Please know that we genuinely care about your experience and your relative's wellbeing. Our team has made several efforts to arrange a meeting with you, as we would really value the opportunity to listen and work through any concerns together. In previous conversations, you've shared positive comments, which we've appreciated - but we want to ensure you feel fully supported.The team at The Ferns includes a mix of experienced carers and newer staff, all of whom are supported through training and close supervision. We are committed to continuous improvement and are proud of the dedication our staff show each day.We would be very grateful if you would consider a meeting so we can better understand your concerns and move forward positively, together. Please feel free to contact the Home Manager at any time - we are here to help.

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Review of

The Ferns Care Home

from J W (Niece of Resident) published on 9 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at The Ferns Care Home for the last 5 weeks. He has been made to feel welcome and is helped with all his care needs. He feels much happier and safer in the homes environment. The staff are all very patient and friendly and attentive to his needs.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thankyou for taking the time to leave a review, we really appreciate it. We are so pleased that your Uncle has enjoyed his first few weeks at The Ferns. I will pass your kind words on to the care team.

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Review of

The Ferns Care Home

from Michael R (Son of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at the Ferns for 6 months now. The staff have made mum feel so welcome and always go the extra mile to ensure mum's care needs are met. Mum says she always enjoys chatting with the staff and there is always great activities planned each week. Although mum is reluctant sometimes,
when she does attend she has a lovely time. The home is always clean and tidy and the staff are always so friendly and professional. The standard of care at the Ferns in my opinion is excellent. It is always hard to choose a care home for a loved one, but I'm glad we chose this one.
Thank you to each and every one of you at the Ferns for making my mum and my family feel part of your little community.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thankyou for taking the time to leave a review, we really appreciate it. I am so glad that you all feel part of our community!

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Review of

The Ferns Care Home

from J R (Son of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived as a temporary resident and has now recently become permanent. The home has moved her room to be more comfortable due to her lack of mobility and secured a specific bed to aid her. The manager of the facility put the bed together themselves after a delay from the manufacturer. The
care has been outstanding and the whole experience excellent. Nothing is too much trouble and the staff go above and beyond.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave a review - we really appreciate it!

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Review of

The Ferns Care Home

from Rebecca T (Granddaughter of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home, all the staff are friendly, always happy and enjoy doing there job. They get on well with my grandad and he seems very happy and settled here, he gets all his care needs met and I'm comfortable knowing he's happy and safe here at the ferns care home. This is a lovely sized care
home with 2 lovely living rooms with a great variety of activities that take place daily as well as a beautiful garden space outside.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave such a lovely review - we really appreciate it!

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Review of

The Ferns Care Home

from Wendy M (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so welcoming when I visit. Nothing is too much trouble. My dad is so happy in The Ferns. Food is excellent, very homely feeling. The home is always clean and tidy.

Reply from Kim Rogerson, Director at The Ferns Care Home

What lovely words, thank you so much and we are pleased that your Dad is so happy!

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Review of

The Ferns Care Home

from K P (Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to be a resident at The Ferns, the staff are very attentive and helpful. There is a convivial atmosphere and good food. I am very content with the standard of help and care I am receiving.

Reply from Kim Rogerson, Director at The Ferns Care Home

Hello, thank you for taking the time to leave a review for The Ferns, we really appreciate it!

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Review of

The Ferns Care Home

from Helen H (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my father's own words this is 'a real home from home'. That really says it all. I live abroad and can only visit my father every two months but I know he is getting all the care and support he needs. The staff are wonderful, very friendly and efficient and really care. Even though I'm far away, I
know that my father is in the best hands and is safe and cared for properly.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you very much for your kind words, we really appreciate it!

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Review of

The Ferns Care Home

from L P (Daughter of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family is very happy with the care Mum is receiving. She is treated very kindly by all the staff and carers who look after her, and she is very happy and settled here. We would like her room to be improved, and understand that it is at the planning stage at the moment. With thanks for the consideration
and care she has received so far!

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave a review, we really appreciate it. We have started the renovation at The Ferns and I hope you like the areas that we have done so far. We aim to complete all of the renovation works, including bedrooms by the end of 2025.

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Review of

The Ferns Care Home

from Anne T (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Ferns recognised immediately that Dad is a private person who dislikes people invading his personal space, with that in mind they were able to make him comfortable and feel welcomed in the home. He likes to wander and the staff were happy for him to do that as long as he let them know
if he was leaving the building, although he may have managed to creep up on one or two of them a few times.
In his time at The Ferns the care given to Dad was excellent and I had no qualms about leaving him in their excellent care.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you so much for taking the time to leave a review, we really appreciate it!

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Review of

The Ferns Care Home

from G N (Son of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff we have met have been helpful and professional and have made our mum feel comfortable and cared for where appropriate outside services have been accessed to promote healthcare and healing.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for your review, we appreciate you taking the time to do this.

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Review of

The Ferns Care Home

from Dax H (Friend of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcoming home; whenever I visited. It has a nice happy atmosphere. The food I got to try was great too! The staff I interacted with were very helpful and it looks like the residents are well cared for.

Reply from Kim Rogerson, Director at The Ferns Care Home

Thank you for taking the time to leave a review, we really appreciate it!

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