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Care Home Owned by PH Care Group in Shropshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by PH Care Group in Shropshire

Only the locations & reviews in Shropshire for PH Care Group are showing below.

View the details of all 8 locations (with 244 reviews) owned by PH Care Group

PH Care Group Locations in Shropshire (1)

 - Browse 1 Care Home owned by PH Care Group in Shropshire
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The Ferns Care Home
152 Longden Road, Shrewsbury SY3 9ED 
9.7 22 reviews
The Ferns Care Home, Shrewsbury, Shropshire
"My grandmother is very blessed to be at The Ferns. She has been there seven months and is settled and content. All the staff work very hard…"   Read all 22 reviews
  • from £1,495 / week
  • 37 Rooms
Location Type Care Home

The Ferns Residential Home in Shrewsbury provides a comfortable, friendly for people needing care and support. The care home provides engaging social activities, trained staff and high quality ... Read more about The Ferns Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

PH Care Group Reviews in Shropshire (22)

9.5

PH Care Group has a Group Review Score of 9.5 (9.460) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to PH Care Group must have a Review Score.

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Review of

The Ferns Care Home

from D B (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
Ferns staff and management have been unable to consistently assist my mother to make video calls as I live in the USA. This was a criteria used to select this care facility over a year ago. Whilst I know my mother is well cared for at the Ferns and I know the staff are well intended, they clearly
lack the ability to enact this important element of my mothers care plan. The Ferns team and I have made multiple efforts and plans to resolve this. Some plans have been sustained for two weeks, but inevitably communication in the team breaks down and the communication problems resume. I have pointed out that UK healthcare law very precisely states that facilitation of communication between residents and family is an obligation for the assisted living team. Again to no avail.
I recognize this is a bit of a unique situation, although I would caution that many seniors experience difficulty initiating and receiving communication from family, which is why it is specified in the law.
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Review of

The Ferns Care Home

from Antoinette D (Granddaughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is very blessed to be at The Ferns. She has been there seven months and is settled and content. All the staff work very hard and are attentive to all the residents needs. The Ferns is comfortable and homely, the staff friendly and welcoming. I know my grandmother is well looked after
at The Ferns. I know she is safe, this gives me great peace of mind. I am very grateful to The Ferns for giving my grandmother a high, standard of care and improved quality of life.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for your kind and thoughtful review.

We are delighted to hear that your grandmother has settled so well at The Ferns and that she feels content, safe and well cared for. It is incredibly reassuring for families to have that peace of mind, and we are so pleased that our team has been able to provide both high standards of care and a warm, homely environment for her.

Your lovely comments about our staff being attentive, friendly and welcoming mean a great deal to the whole team, who work very hard to ensure every resident feels comfortable, supported and valued.

Thank you for taking the time to share your experience and for trusting us with your grandmothers care.
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Review of

The Ferns Care Home

from John A (Grandson of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandmother has been at the Ferns since June 2025. Since being at the Ferns, her health and well being has greatly improved. Over time Grandmother has settled. The staff work very hard. They each deserve a medal! Management are very approachable, and always willing to discuss any issues. The food always
looks and smells delicious!
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for your wonderful review and kind words about The Ferns. We are delighted to hear that your grandmothers health and wellbeing have improved since joining us and that she has settled in so well. Your comments about our hardworking team and approachable management mean a great deal to us, and we will be sure to share your praise with everyone. Were also pleased to know that the food is enjoyed our kitchen team will be thrilled to hear this. Thank you for taking the time to share your experience.
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Review of

The Ferns Care Home

from Robert E (Son of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Called to see mum when staff informed me they have a singer booked so I stayed to watch. Brilliant afternoon spent with a room full of smiling happy people singing and dancing
At 92 mum even asked me to help her dance which we did. What a caring and stimulating place for mum to be. Thank you
all.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for taking the time to share such a lovely review.
We're delighted to hear how much you and your mum enjoyed the afternoon with the singer. Moments like these, filled with music, smiles and shared happiness, really do mean a great deal to us. It's especially heart-warming to hear that your mum felt so engaged and happy that she wanted to dance with you - those are the moments we strive to create every day.
Thank you for your kind words. Your appreciation means a lot to the whole team, and we're very grateful for your support.
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Review of

The Ferns Care Home

from Philip E (Son of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the Ferns for about 4 months, and despite her initial worries, she is now settled and happy. The staff are amazing with nothing too much trouble, and the place is spotlessly clean. It feels more like a high-standard B&B rather than a care home. My mother loves the food too.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for your wonderful review.

We are delighted to hear that your mother has settled in so well and is now happy at The Ferns, especially after her initial worries. Your kind comments about our staff, cleanliness and homely environment mean a great deal to us, as we work hard to create a welcoming, comfortable place where residents truly feel at home.

It is also lovely to hear that your mother is enjoying the food our team takes great pride in providing meals that are both nutritious and enjoyable.

Thank you again for taking the time to share your experience. Your feedback is greatly appreciated by the whole team at The Ferns.
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Review of

The Ferns Care Home

from Brian E (Son of Resident) published on 30 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the Ferns for four and half years and has the onset of dementia, The management and staff are so kind and caring it gives me peace of mind, Mum has had mood swings in the past but with care and attention she seems to be moor content and happy.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for taking the time to share your experience of The Ferns.

We are truly grateful for your kind words and for the trust you have placed in us over the past four and a half years. Knowing that our care, attention and understanding have helped your mum feel more settled, content and happy particularly as she lives with the onset of dementia means a great deal to our whole team.

Providing reassurance and peace of mind to families is just as important to us as the care we give to our residents, and your feedback is a real testament to the compassion and dedication shown by our management and staff every day.

Thank you again for your lovely review and for being part of The Ferns family.
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Review of

The Ferns Care Home

from N P (Granddaughter of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a pleasant, friendly environment. Staff are always accommodating, my Nan is so well looked after there. Shes engaged daily with activities and encouraged to mix with the other residents making her time there happy and fulfilling. As a family we are all grateful for the excellent and individualised
care she receives.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that you find the home to be a pleasant and friendly environment, and that your Nan feels well cared for.
It's wonderful to know she is enjoying daily activities and being encouraged to mix with other residents-creating engagement and a sense of fulfilment is a big part of what we aim for.
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Review of

The Ferns Care Home

from Becky M (Granddaughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room was lovely and well laid out which was great. All of the staff were very friendly and made us feel welcomed. The manager Julie was lovely and grandad adored her! It was lovely to be able to bring my daughter and dog to see him too! Its wonderful knowing he is being so well looked after.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for your lovely review. Were delighted to hear that your grandad feels so happy and well cared for with us, and that you and your family including your daughter and dog feel welcomed when you visit. Creating a homely, inclusive atmosphere is incredibly important to us.
Were especially pleased to hear your kind words about Julie; she will be touched to know how much your grandad thinks of her.
Thank you again for taking the time to share your experience. It means a great deal to the whole team.
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Review of

The Ferns Care Home

from Wendy M (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager, manages The Ferns so well, always ready to listen, help, advise and put in action. My dad has been at The Ferns from Oct 24 and still lives here. The staff always welcoming, cleanliness second to none, food really is outstanding. Every room is clean, tidy and enviting. Staff are smartly
dressed, professional and welcoming. Dad is deteriorating in health and mental state, alterations are made to adhere to his every need. He is so happy at The Ferns.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for taking the time to share your experience of The Ferns. We are truly grateful for your kind words.
It means a great deal to hear your appreciation for our manager and team. Listening, supporting, and acting promptly are central to how we care, and were so pleased this has been reflected in your dads experience. Our staff work hard to maintain a welcoming atmosphere, high standards of cleanliness, and delicious, nutritious food, so your feedback will mean a lot to them.
We understand how difficult it can be to see a loved ones health change, and were glad you feel reassured by the adjustments weve made to support your dads needs. Knowing he is happy and comfortable at The Ferns is incredibly important to us.
Thank you again for your trust and kind words.
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Review of

The Ferns Care Home

from A B (Friend of Resident) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff and manager. Go the extra mile to help and support family and resident. Lovely rooms. Tidy and clean home. Lovely activities organised.
Could not recommend highly enough.
Has made the transition really well from home to the Ferns
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for your wonderful review. We're delighted to hear that the team at The Ferns has helped make the transition from home a positive and reassuring experience. Our staff work hard to create a supportive, welcoming environment, so your comments about the care, cleanliness, activities and the team's willingness to go the extra mile mean a great deal to us.
We truly appreciate your recommendation!
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Review of

The Ferns Care Home

from Brian G (Husband of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has had a very stressful 6 months 1st month in hospital 5 times with various problems I felt they could have done more for her. On entering the Ferns she was under weight not much confidence and couldn't hold any sort of conversation I feel now 5 months later she chats to people joins in the
activities who one member of staff, in particular, looks in my view she is brilliant and very helpful I found. Most of the carers try and give her a lot of time, I feel with the staff they love what they do very well unlike the hospital staff
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for taking the time to share your experience and for your kind words about The Ferns. We are truly sorry to hear about the difficult time your wife had before coming to us, but we are delighted to know that she is now feeling more confident, enjoying conversations, and taking part in activities.It means a great deal to hear your appreciation for our team, especially the staff member you highlighted we will make sure your feedback is passed on to her and the whole team. We always aim to create a caring and supportive environment where residents feel valued and engaged, so it is very rewarding to know this has made such a positive difference for your wife.Thank you once again for your thoughtful review and for trusting us with her care
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Review of

The Ferns Care Home

from J T (Relative of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The communication between the home and myself is poor, despite events affecting my loved one. There are too few experienced carers and too many who don't have a clue. This care home is not a patch on the previous owner's management of it. It needs to improve (care, not appearance!)
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you for taking the time to share your feedback. We're truly sorry to hear that you feel communication hasn't met your expectations.Please know that we genuinely care about your experience and your relative's wellbeing. Our team has made several efforts to arrange a meeting with you, as we would really value the opportunity to listen and work through any concerns together. In previous conversations, you've shared positive comments, which we've appreciated - but we want to ensure you feel fully supported.The team at The Ferns includes a mix of experienced carers and newer staff, all of whom are supported through training and close supervision. We are committed to continuous improvement and are proud of the dedication our staff show each day.We would be very grateful if you would consider a meeting so we can better understand your concerns and move forward positively, together. Please feel free to contact the Home Manager at any time - we are here to help.
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Review of

The Ferns Care Home

from J W (Niece of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been at The Ferns Care Home for the last 5 weeks. He has been made to feel welcome and is helped with all his care needs. He feels much happier and safer in the homes environment. The staff are all very patient and friendly and attentive to his needs.
Reply from Kim Rogerson, Director at The Ferns Care HomeThankyou for taking the time to leave a review, we really appreciate it. We are so pleased that your Uncle has enjoyed his first few weeks at The Ferns. I will pass your kind words on to the care team.
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Review of

The Ferns Care Home

from Michael R (Son of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at the Ferns for 6 months now. The staff have made mum feel so welcome and always go the extra mile to ensure mum's care needs are met. Mum says she always enjoys chatting with the staff and there is always great activities planned each week. Although mum is reluctant sometimes,
when she does attend she has a lovely time. The home is always clean and tidy and the staff are always so friendly and professional. The standard of care at the Ferns in my opinion is excellent. It is always hard to choose a care home for a loved one, but I'm glad we chose this one.
Thank you to each and every one of you at the Ferns for making my mum and my family feel part of your little community.
Reply from Kim Rogerson, Director at The Ferns Care HomeThankyou for taking the time to leave a review, we really appreciate it. I am so glad that you all feel part of our community!
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Review of

The Ferns Care Home

from J R (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived as a temporary resident and has now recently become permanent. The home has moved her room to be more comfortable due to her lack of mobility and secured a specific bed to aid her. The manager of the facility put the bed together themselves after a delay from the manufacturer. The
care has been outstanding and the whole experience excellent. Nothing is too much trouble and the staff go above and beyond.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you for taking the time to leave a review - we really appreciate it!
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Review of

The Ferns Care Home

from Rebecca T (Granddaughter of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely care home, all the staff are friendly, always happy and enjoy doing there job. They get on well with my grandad and he seems very happy and settled here, he gets all his care needs met and I'm comfortable knowing he's happy and safe here at the ferns care home. This is a lovely sized care
home with 2 lovely living rooms with a great variety of activities that take place daily as well as a beautiful garden space outside.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you for taking the time to leave such a lovely review - we really appreciate it!
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Review of

The Ferns Care Home

from K P (Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be a resident at The Ferns, the staff are very attentive and helpful. There is a convivial atmosphere and good food. I am very content with the standard of help and care I am receiving.
Reply from Kim Rogerson, Director at The Ferns Care HomeHello, thank you for taking the time to leave a review for The Ferns, we really appreciate it!
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Review of

The Ferns Care Home

from Helen H (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my father's own words this is 'a real home from home'. That really says it all. I live abroad and can only visit my father every two months but I know he is getting all the care and support he needs. The staff are wonderful, very friendly and efficient and really care. Even though I'm far away, I
know that my father is in the best hands and is safe and cared for properly.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you very much for your kind words, we really appreciate it!
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Review of

The Ferns Care Home

from L P (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family is very happy with the care Mum is receiving. She is treated very kindly by all the staff and carers who look after her, and she is very happy and settled here. We would like her room to be improved, and understand that it is at the planning stage at the moment. With thanks for the consideration
and care she has received so far!
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you for taking the time to leave a review, we really appreciate it. We have started the renovation at The Ferns and I hope you like the areas that we have done so far. We aim to complete all of the renovation works, including bedrooms by the end of 2025.
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Review of

The Ferns Care Home

from Anne T (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Ferns recognised immediately that Dad is a private person who dislikes people invading his personal space, with that in mind they were able to make him comfortable and feel welcomed in the home. He likes to wander and the staff were happy for him to do that as long as he let them know
if he was leaving the building, although he may have managed to creep up on one or two of them a few times.
In his time at The Ferns the care given to Dad was excellent and I had no qualms about leaving him in their excellent care.
Reply from Kim Rogerson, Director at The Ferns Care HomeThank you so much for taking the time to leave a review, we really appreciate it!
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