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Care Home Owned by ACI Care in East Sussex

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by ACI Care in East Sussex

Only the locations & reviews in East Sussex for ACI Care are showing below.

View the details of all 3 locations (with 166 reviews) owned by ACI Care

ACI Care Locations in East Sussex (1)

 - Browse 1 Care Home owned by ACI Care in East Sussex
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Mountside Care Home
9/11 Laton Road, Hastings TN34 2ET 
9.9 58 reviews
Mountside Care Home, Hastings, East Sussex
"My Dad has been at Mountside since November 2025 and he is very settled and happy. The staff quickly got to know him, understand his needs…"   Read all 58 reviews
  • from £1,000 / week
  • 52 Rooms
Location Type Care Home

At Mountside care isn’t led by routines; it’s led by relationships. They know the small details that make a big difference; a favourite story, a preferred cup of tea, or a shared joke that brings a ... Read more about Mountside Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

ACI Care Reviews in East Sussex (58)

9.7

ACI Care has a Group Review Score of 9.7 (9.663) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ACI Care must have a Review Score.

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Review of

Mountside Care Home

from T C (Daughter of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Mountside since November 2025 and he is very settled and happy. The staff quickly got to know him, understand his needs and make him feel at home. There are always fun and engaging activities on across the day to stimulate the brain and keep positivity flowing. The staff really care
and make time to talk and work together with Dad and the family as a team to ensure Dad is comfortable and thriving. Life when you get older is not easy but Mountside staff are so kind, caring and professional and nothing is too much trouble for them. They always go the extra mile to make sure Dad has his needs met, with good communication including Social Media. I would highly recommend them to other families based on our experience.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you so much for your review! We really appreciate you taking the time to write such kind words and we are very glad that you and your family are happy with the care that we are providing your Dad!
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Review of

Mountside Care Home

from Lorna M (Sister of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has settled in and he's now happy. He is receiving perfect care. He is kept clean and really enjoys the food a lot. He loves the daily activities. He is very happy with the staff. He likes how bright the care home is.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you such amazing words - we are very glad that your brother has settled in so nicely!
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Review of

Mountside Care Home

from Karen G (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountside Care Home have gone over and beyond the care and love that they have shown my mum over the last two years, from the nurses, care assistants, domestic staff and voluntary staff. I cannot thank them enough for all the care that they have shown her. They are true heroes. They not only care
and help the residents but also the family through the darkest of times. It is like a home from home and mum has enjoyed her golden years with them. Nothing is too much trouble and everyone that works there is a friend to you. I would strongly recommend Mountside Care Home to anyone who needs a care home for their loved ones. It is hard when the time comes to put our loved ones into a Care Home but they made the transaction with care and dignity to both mum and myself.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you so much for such beautiful words - they do mean so much to us!
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Review of

Mountside Care Home

from R T (Respite Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the total package provided by Mountside Residential Home. The carers are generally polite, helpful and smile. Meals have been interesting and enough. The tea/coffee trolley service is excellent. Finding the breakfast room (using the lifts) was difficult at first but
staff are willing to help. The laundry service is also excellent.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you for taking your time to leave us a review. Glad that you have been happy!
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Review of

Mountside Care Home

from Rachel S (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently moved in. Super happy. Relieved. They are looking after her and its a nice, safe space for her to be whilst we figure out the long term plan. Felt that I couldn't leave her at all over the last year when she was at home, now she's at Mountside, I can take a much-needed break myself.
Reply from Ravi Sodha, Director at Mountside Care HomeWe really appreciate the kind words - thanks so much!
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Review of

Mountside Care Home

from Gregory A (Nephew of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The rest of my family have encouraged that I leave a review on behalf of all of us. We have a family member that was stuck in hospital for a couple of months and fortunately was temporarily discharged to Mountside earlier this year. It was great to get him out of the hospital environment where he was
in bed day in day out. It took some getting used to him being in a care home, but it was really helpful to see him interact with others and encouraged to get out of his room and amongst the other residents. It was also great for us because we no longer had to adhere to strict visiting times and expensive hospital parking! This proved a great solution to us all until he was ready to move elsewhere.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you so much for taking the time to leave us a review!
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Review of

Mountside Care Home

from Julian T (Son-in-law of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with this place. Everything was as we needed it to be. Felt like being at home so it was easy to settle into. Lots of friendly faces and a nice buzzing environment. Lots of activities to keep everyone entertained.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you so much for your lovely words! We are very grateful.
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Review of

Mountside Care Home

from C R (Son-in-law of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a really good care home. The people are incredibly friendly and there's lots going on. I really like how things seem to be suited to each person and I'm very happy to recommend Mountside. It's not easy seeing a loved one go into a care home but places like this make you feel at ease.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you so much for taking the time in giving us a review - it is very much appreciated!
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Review of

Mountside Care Home

from Jenni S (Daughter-in-law of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy to recommend Mountside. No complaints. Staff work really hard. You can tell that they really know each person that lives there and are happy to help with what they need. Activities are enjoyable and happen a lot. Everyone always seems so happy.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you for your review - it is great to hear that everyone was always happy!
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Review of

Mountside Care Home

from Jill T (Daughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good place. Helped with my dad's short term needs where he needed to go into a care home. He was happy and came back home having had a nice rest that allowed him to rest and recuperate. I would recommend.
Reply from Ravi Sodha, Director at Mountside Care HomeThank you for your review. We are glad that we were able to help!
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Review of

Mountside Care Home

from n n (Niece of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle came for respite care for a few weeks before moving in with us
The staff were friendly and caring, all happy to help with our questions regarding his care as we were unsure what to expect when he moved in with us
Would highly recommend
Reply from Ravi Sodha, Director at Mountside Care HomeThank you so much for your kind words! We really appreciate it.
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Review of

Mountside Care Home

from Jessica S (Friend of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel compelled to write a review for Mountside. The care and support that they give is fantastic. There's always staff around and if you can't see one, you can press a buzzer and they come on over. Nothing is too much of a bother for them. And they are all so happy - such a great experience!
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Review of

Mountside Care Home

from Jeremy S (Friend of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic place. The bedrooms are beautiful and kept to a really nice standard. The staff are very helpful and do anything you ask them to and the activities are tremendous. Really commend the staff for the time they put in with everyone that stays there.
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Review of

Mountside Care Home

from Charlene P (Friend of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend came to stay here to help her to recover and leave hospital. It was great to see her. She had been in hospital for so long and every time I visited her, she looked more tired and frail. She then got moved to Mountside, where it was great to see her up and about and engaging with people again.
She had perked up much more and it was great to see the rapport that she was building with the staff who genuinely cared about her and tried to help her to get better.
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Review of

Mountside Care Home

from Elaine C (Granddaughter of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came for respite and it really helped. I only visited one day but he was settled and happy. He told me they were looking after him and he had everything that he needed. People kept checking up on him, which was nice to see. So I was pretty happy!
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Review of

Mountside Care Home

from L M (Niece of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my uncle, just popped in without booking or anything. Really warm welcome and allowed me in and showed me to his room. Everything was tippity top. He was happy, the home was warm and relaxed. He said the activities are lots of fun and he likes having company.
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Review of

Mountside Care Home

from John B (Resident) assisted by family/friend published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was very nice to be at Mountside with friendly staff and quality food. Everyone treated me kindly and it was run efficiently and in a caring way.
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Review of

Mountside Care Home

from J W (Resident) assisted by family/friend published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Mountside for nearly a year and I feel happy. The staff are caring and helpful, the food is good. I enjoy most of the activities.
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Review of

Mountside Care Home

from C P (Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Mountside Residental Home for over a year and I feel really at home here. The staff are wonderful. The food is really good. The activities are great. I feel supported and cared for.
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Review of

Mountside Care Home

from Anthony W (Friend of Resident) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountside Residential home has inclusively at it core.
Over the past 18 months I have regularly visited a close friend resident here, we are both members of the LGBT+ community.
I can honestly say the welcome to both of us has been genuinely warmth and you feel that inclusiveness is part of Mountside's
beating heart.
A truly welcoming home.
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