Care Homes Owned by ACI Care in Kent
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Kent for ACI Care are showing below.
View the details of all 3 locations (with 161 reviews) owned by ACI Care
ACI Care Locations in Kent (2)
The Old Rectory
9.6
60 reviews
New Hall Close, Dymchurch, Romney Marsh TN29 0LE
"My mother went into The Old Rectory Care Home on July 24th 2025. This was after three falls at home and although did not have to be…" Read all 60 reviews
Location Type Care Home
Nestled in the heart of Dymchurch, just a short stroll from the beach, this beautiful Victorian home offers a warm welcome, a strong sense of community and the peace of mind that comes with knowing you’re in safe hands. Life here is about more than… Read more about The Old Rectory
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 35 Rooms
- from £1,005 / week
Fairways Residential Home
9.4
45 reviews
Madeira Road, Littlestone, New Romney TN28 8QX
"My Mother was in Fairways for approx 3 years with dementia, it took her quite a long time to settle in. She made a number of attempts to…" Read all 45 reviews
Location Type Care Home
At Fairways Care Home care comes with a sea breeze and a family touch. Just a stone’s throw from the Kent coast in New Romney, Fairways is a family-run care home where life feels relaxed, personal and full of those little moments that make a house… Read more about Fairways Residential Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 28 Rooms
- from £886 / week
ACI Care Reviews in Kent (105)
9.6
ACI Care has a Group Review Score of 9.6 (9.598) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to ACI Care must have a Review Score.
Review of
The Old Rectory
from Julia G (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am not with my father all the time so hard to fully answer some questions. However from what I see when I visit and my dealing with staff I'm overall very satisfied my dad is being well cared for.
Reply from Anand Sodha, Director at The Old Rectory
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Review of
The Old Rectory
from Jeffery R (Son of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I found this care home to be pleasant and homely. Staff were approachable and always on hand to assist with any issues raised. My mother felt comfortable and at home after only a few days at this facility. All in all a good choice and would go back if required in the future.
Reply from Anand Sodha, Director at The Old Rectory
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Review of
The Old Rectory
from Belinda L (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly + helpful staff. Took my mum in at very short notice. Sorted her medical health problems out. Very happy.
Reply from Anand Sodha, Director at The Old Rectory
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Review of
The Old Rectory
from June E (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother went into The Old Rectory Care Home on July 24th 2025. This was after three falls at home and although did not have to be hospitalised she was unsafe to live independently at home. She is 98 and had lived in her home for 65 years. I have been very impressed by the help I have received, and
she has received in this difficult transition. The managers, staff and care is excellent and very professional. Also it is extremely clean. Nothing is too much trouble. A lovely atmosphere.
Reply from Anand Sodha, Director at The Old Rectory
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Review of
The Old Rectory
from Alan P (Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have no adverse comments on my care here. The staff are very attentive and very helpful.
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Review of
The Old Rectory
from R K (Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I have been here for three weeks now and generally, I am very happy. Most of the staff are extremely kind and very helpful. I wish they could spend a little more time helping us but I realise that they are very busy. My problem is the cost, it is very expensive and I hope my money lasts but that remains
to be seen.
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Review of
The Old Rectory
from J A (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mother is very happy at The Old Recotry & tells everyone how wonderful & caring all of the staff are.
She loves her room & the food and has made several friends.
We know that she is well looked after and that if medical issues arise they are dealt with promptly.
She loves her room & the food and has made several friends.
We know that she is well looked after and that if medical issues arise they are dealt with promptly.
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Review of
Fairways Residential Home
from David P (Son of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother was in Fairways for approx 3 years with dementia, it took her quite a long time to settle in. She made a number of attempts to leave and could be aggressive but the staff treated her with great understanding and kindness. Making many adjustments to keep her safe. My Mother became unsteady
on her feet, fell and broken her leg, after a stay in hospital she returned to Fairways. At this time she lost her appetite and refused to eat. The staff tried very hard to get her to eat, buying special things that they knew she liked. The staff took all possible precaution to avoid a fall but she fell again in her bedroom and broke her leg. My Mother never cooperated with hospital staff, she would constantly try to get out of bed and was a danger to herself. Fairways could not meet her need anymore because she needed Nursing care.We were always made very welcome whenever we visited the home, the staff on the floor were exceptional in their treatment of my Mother and our family.
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Review of
The Old Rectory
from C B (Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have found nothing but kindness and care since being here, The staff members are so willing to give us the best environment that they and we wish to have while living here, The rooms are warm and comfortable. The food is excellent and varied and I look forward to meal times when I can chat to my friends
and enjoy the food.
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Review of
The Old Rectory
from D L (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The Ole Rectory Care Home is an excellent home. The management is effective and always approachable. There is a good team spirit among the staff, the members of which are all very positive and kind, as well as being practical in their care of the residents. Rooms and bathrooms are kept clean daily and
sanitised regularly. I am happy here and comfortable, and I am looked after very well.
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Review of
Fairways Residential Home
from H O (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Over the past six months mum has settled in and become part of the Fairways family. The atmosphere in the care home is always warm and welcoming. Mum enjoys the home cooked food. Nothing is too much trouble for the staff as they attend to the personal care and social needs of their residents. Singing
and dancing are very popular and the latest craft creations adorn the walls. The challenge mum faces with her dementia is met with care, respect and patience with some fun along the way. Her days are now bright!
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Review of
Fairways Residential Home
from Terry M (Husband of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My wife entered Fairways Care 9th October 2022. I have seen the way all the staff work and care for residents, all very good. I visit my wife nearly every day and I am happy at how she is looked after. I have absolutely no negative comments at all. Of course I miss my wife being at home with me but
know that she is in a caring home. Our four adult children are very happy that she is where she is and receiving good care.
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Review of
Fairways Residential Home
from Jenny W (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very friendly home they always welcome you in, and always offer you a drink.
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Review of
Fairways Residential Home
from Stephen K (Grandson of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really great place, nice and warm and homely. Staff are very happy and keep everyone's spirits up. It's quite nice that it is all cosy and everyone makes you feel at ease. They share lots of photos on social media too, which is great
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Review of
The Old Rectory
from S W (Daughter of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was on end of life at The Old Rectory care home Dymchurch. The staff were amazing, throughout her stay. The day she passed away, they couldn't of been more supportive. To my mother and also to myself whilst I sat with her until the end.
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Review of
Fairways Residential Home
from Linda W (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been a resident now for 6 months, we have found the home to be a welcoming and safe environment. The staff are all pleasant and always attentive.
Certainly from my dad's perspective, he seems more than happy residing at the home. Food and drink are plentiful and always an activity taking
Certainly from my dad's perspective, he seems more than happy residing at the home. Food and drink are plentiful and always an activity taking
place which he will sometimes, with persuasion, take part in.
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Review of
The Old Rectory
from B Q (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum and dad both lived in The Old Rectory together for 3 years, my mum on her own for 1 year. My dad loved the food and his chats with the staff, he felt safe. My mum loved the company of staff and residents. She would enjoy the entertainment always joining in. It was a place she could be herself.
When my mum passed away we stayed in the home with my mum for 4 days and nights. The staff were amazing they fed us and held our hands when needed. Can not thank them enough.
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Review of
The Old Rectory
from P Q (Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
No complaints.
The food is lovely.
The food is lovely.
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Review of
The Old Rectory
from Mandy R (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has only been at the home for a couple of months but she has been made very welcome and accepted right from the start. The management team are exceptional and the home is always clean. The staff are very kind and friendly and make an effort to get my mother involved in daily activities.
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Review of
The Old Rectory
from Shyla J (Goddaughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I came to see my great-godfather, who lives at The Old Rectory, and he was being really well looked after. It is good to see him happy and content and being looked after. Everyone seemed really nice and friendly.
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