Care Homes Owned by ACI Care in Kent

The Fairways has a lovely family friendly atmosphere where they put clients interest as of paramount importance. Management are approachable & work closely with family of the clients.

Happy with her stay and will use again.

I am well looked after staff kind and meet all my needs.

Very kind & caring

Lovely care home with wonderful caring friendly staff. Food is exceptionally good and activities are enjoyable. Accommodation is always keep clean and fresh and well maintained. Gardens are kept beautifully with fresh flowers and residents are encouraged to enjoy it.

My father been at the Old Rectory for 3.5yrs now he is well looked after i have no complaints. What i like is the consistancy of staff and their friendliness. I would thoroughly recommend to anyone looking for a care home.

The home has a lovely garden which is lovely to sit in to enjoy the plants and nature. The food always looks lovely and Mum gets a choice daily on what her preferences are. Overall brilliant

Lovely care home Staff friendly helpful always smiling. Residents very well cared for and seem happy.

Overall good experience Always feel my parents are being well cared fore

He may make some observations but when we discuss his care he then appreciates what they do for him

The staff are always friendly and courteous and my mother is treated with dignity and respect. They are always welcoming when I visit the home and I know that she is safely looked after in their care.

2 of my elderly cousins have been cared for by the excellent team at Fairways. The care, and staff have always been great, and their communication and engagement with me has been excellent. I would thoroughly recommend Fairways to anyone considering respite or long term care.

I am confident that my Mother is well cared for in a safe, clean & comfortable environment. The staff are all friendly and approachable and focused on the residents well-being. They know the residents well, treat them with respect and kindness, whilst not forgetting to inject a bit of fun! There have been a number of occasions in the past year where Mother's health has deteriorated and the staff have been very quick to respond to her needs and called on external support if and when needed. They have always been very prompt in contacting me so that I am fully informed and I cannot thank them enough for their care and diligence. Mother says the food is good, she likes all her meals, she enjoys the company of the friends she has made and she loves her room, which she says is the best one!

My mother arrived from the hospital to the home and was made very welcome and put at ease. It was my first visit to the home and the staff let me wait for my mother's arrival and showed me around. The staff are lovely and very helpful.

My mother became a resident of Fairways in August 2025. The whole team at Fairways have been incredibly welcoming. I can't believe how well my mother has become since she arrived, how quickly she has settled in and how happy she is. The kindness of the team and the genuine respect, care and affection they show for all the residents has made me and my family feel a profound and tremendous sense of relief regarding our decision to choose Fairways. They have an amazing cook, my mother has put on weight and really enjoys the food. Before she went in she had been malnourished and I couldn't get her to eat or take care of herself. They have supported me and my family through the most difficult time, making us feel welcome and I really love visiting my mum, everyone at Fairways makes me feel so welcome and the other residents make me feel welcome too. It's like gaining a whole new amazing family. I absolutely wish I had enough space here to personally name every member of team Fairways

She finally left at the end of October 2025 as she suffered a stroke

I found this care home to be pleasant and homely. Staff were approachable and always on hand to assist with any issues raised. My mother felt comfortable and at home after only a few days at this facility. All in all a good choice and would go back if required in the future.

Very friendly + helpful staff. Took my mum in at very short notice. Sorted her medical health problems out. Very happy.

My mother went into The Old Rectory Care Home on July 24th 2025. This was after three falls at home and although did not have to be hospitalised she was unsafe to live independently at home. She is 98 and had lived in her home for 65 years. I have been very impressed by the help I have received, and she has received in this difficult transition. The managers, staff and care is excellent and very professional. Also it is extremely clean. Nothing is too much trouble. A lovely atmosphere.

I have been here for three weeks now and generally, I am very happy. Most of the staff are extremely kind and very helpful. I wish they could spend a little more time helping us but I realise that they are very busy. My problem is the cost, it is very expensive and I hope my money lasts but that remains to be seen.