The St Mary's Group in West Yorkshire | 2 Care Homes

Review of
Hutton Manor
from Kim S (Sister of Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience

People/staff are extremely helpful & chatty.
It's like living in a 5 star hotel.

Reply from Paul Millar, Client Relations at Hutton Manor

Thank you for taking the time to review our home. We are thrilled you had a great experience on your visit.

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Review of
Hutton Manor
from R O (Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

I have no complaints.

Reply from Paul Millar, Client Relations at Hutton Manor

Thank you for choosing Hutton Manor and taking the time to review our home .

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Review of
Hutton Manor
from Ann C (Daughter of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

My mum is 87 with early stages of dementia and had to be relocated to Hutton Manor over 6 weeks ago, having looked at other numerous care homes. From day one, two staff members in particular were and are brilliant with great communication and support.
From our first day to moving my mum in, all the

staff were so accommodating, supportive and understanding and continue with attentive support and care for my mum. This place is brilliant, more like a hotel! All staff are there for the care of the residents, patient, experienced and understanding with all the residents. Mum's room is lovely, spacious and beautiful decorated, overlooking the car park. We put a phone line in so that my mum had a private phone in her bedroom which was definitely needed.
I would definitely recommend Hutton Manor. They have made mum very comfortable and really helped reassure me as it was a terrible experience moving her. We consider ourselves to be very, very lucky to have found such a great place for her. Wow!

Reply from Paul Millar, Client Relations at Hutton Manor

Many thanks for taking the time to review our home . It is always great to see the amazing work and care that the home teams provide be recognised . Your kind words are grealy appreciated and I will of course pass them on to the Hutton family .

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Review of
Hutton Manor
from Janine C (Daughter of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

Everyone at Hutton Manor are absolutely lovely to my Mum and very supportive to us as a family.
They really do go above and beyond to do what they can to help Mum, nothing is too much trouble.
The staff are attentive, accommodating and very approachable and they have made a real effort to care for

Mum.
I cannot commend them enough.

THANK YOU EVERYONE VERY MUCH.

Reply from Paul Millar, Client Relations at Hutton Manor

Thank you for your kind words and recognising the great service that the Hutton Team provide . Your kind words are greatly appreciated and I will of course pass them on to the Hutton Family .

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Review of
Hutton Manor
from S C (Daughter of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

I can say that the care my mother has received has been excellent, there isn't a bad word to say about the staff, they are brilliant.

Reply from Paul Millar, Client Relations at Hutton Manor

Thank you for choosing Hutton Manor for your Mums Care and recognising the excellent service the home staff provide . I will of course pass on your kind words to the Hutton Manor team .

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Review of
Hutton Manor
from A S (Daughter of Resident) published on 27 May 2025

Submitted via Website • Report

Overall Experience

A clean and friendly environment . Staff are extremely helpful and the rooms have all required facilities. Large reception area with coffee and a bar. Activities provided twice a day and plenty of outdoor space with seating.

Reply from Paul Millar, Marketing Manager at Hutton Manor

Thank your for choosing Hutton Manor and taking the time to review our home . Your kind words are really apprciated and I wil of course pass them onto the Hutton family

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Review of
Shipley Manor Care Home
from R P (Daughter-in-law of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

We were recommended Shipley manor by a friend whose parent is a resident . From our initial visit to picking up my father in law after his respite stay we were very impressed with everything . It was the first time he had been for respite care so we were all anxious but those anxieties soon went away.

The emails from the staff were so reassuring and she always said if there was anything they could do to make his stay more comfortable to just ask . When we did a pre stay visit with him they asked what beer he liked to drink , and they arranged for some to be waiting for him . A staff member called each day for the daily paper he got at home .. such small things but made a huge difference .
When we picked him up , all the staff came to say goodbye and how much they'd enjoyed having him , which made him emotional . I knew then we had made the right choice of respite care . Thank you so much everyone .

Reply from Paul Millar, Client Relations at Shipley Manor Care Home

Thank you for choosing Shipley Manor and taking the time to review our home . It was a pleasure to care for your father in law and look forward to seeing you all again . Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor family.

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Review of
Hutton Manor
from L P (Granddaughter of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

My grandma moved here after an awful experience at another care home. She is loved by the staff even when she's being mischievous. The staffing team show a lot of dedication to their roles and to the residents. Overall a great place for our relatives to live out the rest of their time.

Reply from Paul Millar, Client Relations at Hutton Manor

Thank you for choosing Hutton Manor Care Home and taking time to recognise the great service and care the staff provide . Your kind words are greatly appreciated and I will of course make sure they are communicated to the Hutton Manor family .

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Review of
Shipley Manor Care Home
from M D (Daughter of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

Shipley Manor is an excellent care home with wonderful caring staff. My mum was originally a respite patient with early-onset dementia. She became a permanent resident at the beginning of the year, this, together with her twenty-four-hour care from a team of dedicated, patient, friendly and caring staff,

my mum continues to thrive and has a quality of life which has improved 100% since she has been a resident.

Reply from Sharon Burton, Home Manager at Shipley Manor Care Home

Thank you so much for your kind words. Were truly touched to hear how well your mum is doing at Shipley Manor. It means the world to our team to know that her quality of life has improved and that she feels safe and cared for. Well make sure to share your lovely feedback with everyone here.

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Review of
Shipley Manor Care Home
from W W (Daughter of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident now for a year. I have nothing but good things to say about everybody involved in her care. Any queries I have are settled very quick & efficiently. Staff are very supportive to both mum & myself. After visiting I come away knowing that mum is being well looked after . I would

just like to say a big thankyou to all at Shipley Manor

Reply from Paul Millar, Client Relations at Shipley Manor Care Home

Thank you for taking the time to review our home . It is always nice to receive recoginition for the care that the home team provides to residents and their families . I will of course pass your kind words to the Shipley Family .

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Review of
Shipley Manor Care Home
from David S (Son of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

Staff and management really friendly and helpful. My mum is a bit reluctant to get involved in the events program but they keep trying to persuade her.

Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home

Thank you for taking the time to review our home and recognising the great work that the team at Shipley Manor do . I will of course pass them on to the Shipley family .

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Review of
Shipley Manor Care Home
from Sarah A (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Shipley Manor has truly proven to be an exceptional care home. Since my mum became a resident, I've noticed a remarkable improvement in her health and overall wellbeing. The staff and carers are incredibly loving, supportive, and compassionate towards all the residents.
The home itself is immaculate,

always clean and welcoming. A special mention must go to the activities coordinator, who goes above and beyond to keep the residents mentally stimulated and engaged in a range of activities that bring them joy and purpose.
I couldn't be happier with the care my mum is receiving. Knowing she is in such safe and caring hands gives me great reassurance and peace of mind that my Mum is surrounded by such wonderful people.
Thank you from the bottom of my heart for everything you do.

Reply from Paul Millar, Client Relations at Shipley Manor Care Home

Thank you for taking the time to write such a fabulous review . We really appreciate you recognsising the great work that the Shipley Manor Care team provide and I will of course make sure that your kind words are passed on .

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Review of
Shipley Manor Care Home
from Angela K (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

I thought I should write an up to date review.
My Mum has been a resident since winter 2023 and, from the very beginning, both myself, my Mum and my family have always felt so welcomed and cared for in every way.
My Mum has been looked after with all of the care I would wish she would have. All of

the staff are amazing, and I am on first name terms with most of the carers and management. The carers on the floor and all of the management are unbelievable. As a family, we are so indebted to them all. Not only do they look after the residents but they also look after the whole family. I cannot thank them enough. Well done each and every one of you.
I particularly enjoy all of the activities put on for residents on a daily basis which aren't just limited to inside the care home but frequently involving trips out. The home has a strong link with the students at the local college who visit on a regular basis.
I would like to thank each and every one, keep up the good work.

Reply from Paul Millar, Client Relations at Shipley Manor Care Home

Thank you so much for your kind words about our staff! We are incredibly proud of our team and are delighted to hear that they have made your Mum's stay so positive. We are committed to providing the highest quality of care and are grateful for your feedback, which helps us to continuously improve. We value your trust in us and look forward to continuing to care for Mum.

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Review of
Shipley Manor Care Home
from R E (Granddaughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Shipley Manor provided the most compassionate and caring environment for my Grandmothers end of life care. The staff are caring, empathetic and supportive to the wider family. They provided dignity to my grandmother in her final few weeks and empowered our decisions as a family. Shipley Manor I cannot

thank you enough for the care and attention that you provided. We felt like family, the home as also provided after support and stay in touch with us as a family. There genuinely is no other home I'd consider. As someone who works in healthcare and visits many different elderly/residential settings, Shipley Manor is everything and more for your loved one. The staff are knowledgeable and liaise with other healthcare professionals appropriately.
Some complaints on here refer to protected meal breaks being an issue - we found this to be a god send! We knew my Grandmother was fed, cared for and uninterrupted in this time. The home was always clean, bright and full of activity and chatter.

Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home

Than you for taking the time to review our home at this difficult time . Please accept our sincere condolences for your loss . Your kind words are greatly appreciated .

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Review of
Shipley Manor Care Home
from J N (Niece of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

My aunt and uncle have been residents at Shipley Manor since December 2024. How lucky we are to have found this wonderful care home. Every member of staff is exceptional, highly professional manager, deputy manager and administrator, wonderful, kind care staff dedicated domestic and catering staff who

keep the place like a luxury hotel. Nothing is too much trouble for anyone, they treat each resident as if they are family members.

Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home

Thank you for choosing Shipley Manor for your Aunt & Uncles Care. We are delighted at how they have settled in . Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor family .

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Review of
Shipley Manor Care Home
from Denise C (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

I just wanted to leave an up-to-date review, as Mum and Dad have been in Shipley Manor for nearly 2 years now.
Mum and Dad can be challenging due to aging and Dementia but we have found all the staff really very good in the care and attention they give to our parents. It can vary a bit due to staffing

changes but if ever there has been an issue it has been dealt with quickly and to good effect. Certain staff members are absolutely amazing with my parents and often share the pain of watching mum and dad decline alongside us. Some of the staff feel now like family members.
Just lately we have had stresses due to the pursuit of local authority funding and I can't praise the manager, enough. She has been utterly kind, compassionate and caring. Honestly don't know how I would be managing without her.
So, finally, thank you all so very much. I don't have the words to express my gratitude for all you do.

Reply from Paul Millar, Client Relations at Shipley Manor Care Home

Thank you for taking the time to review our home again . It is pleasure ot care for your parents . Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor Family

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Review of
Shipley Manor Care Home
from G C (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mum has had some respite care at Shipley Manor. She was apprehensive about going to the home. However, she soon got to know the other residents and felt completely at ease, in no time at all. She joined in the daily activities. Really enjoyed the food. She stated that all the staff were extremely

attentive and caring.
When we visited, the staff were always courteous and extremely professional, from the manager to the care staff.
We have booked my mum in for some more respite when we go away in April.
I would not hesitate to recommend this care home to other families. It felt like a weight had been lifted off my shoulders knowing my mum was safe and secure, whilst we took our grandchildren on holiday.
Highly recommended.

Reply from Paul Millar, Marketing Manager at Shipley Manor Care Home

Thank you for choosing Shipley Manor for your Mum's respite care. Your kind words are greatly appreciated and I will of course pass them on to the Shipley Manor team. We look forward to seeing you again in April.

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Review of
Shipley Manor Care Home
from Jane A (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Venue modern and purpose built. Rooms bright and airy. Some staff seemed caring and helpful, others disinterested and unhappy. Bathroom smelt of urine at every visit. Night catheter left on bathroom floor and disposable receptacle reused for emptying catheter bag. Conversations with family not accurately

recorded and family not listened to or involved in supporting mums care. Mums room was at end of a corridor and she was on her own much of the time. Family felt discouraged to visit despite travelling long distances. Family asked to leave at mealtimes as "visitors were distracting and could cause choking issue" mum often left in her room taking meals on her own! Power of attorney for mum disregarded by care home as family not informed of important issue. Mum and family shocked when learning of the issue and the concern reported however family concerns were negated by the manager and no learning for them was identified.

Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home

Thank you for your feedback. We acknowledge the concerns raised regarding your mum's stay and conducted a thorough investigation, which included staff discussions, review of care records, and communication with relevant professionals. Our findings have been shared with the CQC and closed. A choice of room was given and your family chose the room as it had a lovely view of the canal. It was confirmed that your mum ate her meals in the dining room and was encouraged to socialise, though she made individual choices regarding participation. Protected mealtimes, communicated to your family, aim to maintain residents' safety and nutrition. The GP discussed with your mum at length her choices of treatment to enable her to make her decision which he felt did not require power of attorney input. We are committed to reflecting on feedback to continuously improve our care practices. Do not hesitate to reach out directly so we can further discuss your concerns and work towards a resolution.

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Review of
Hutton Manor
from Gary S (Son of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

A massive thank you to all the team at Hutton Manor for the care and welfare they provided to Mum. We were lucky enough to find a place here in April after Mum spent time in hospital and was unable to return to her own flat due to her ongoing battle with dementia. The entire team and the support they

provided until her passing this week has been first class. Thank you all.

Reply from Jackie Brook, Care Relationships at Hutton Manor

Thank you for your lovely message and kind words about Hutton Manor. We are honoured to have been entrusted with your mum's care and to have provided support during this difficult time. Our team is dedicated to ensuring each resident feels safe, cared for, and supported, and we are deeply touched to know that you felt our care was of the highest standard. It was a privilege to care for your mum, and we are thinking of you and your family during this time. Thank you again for your kind acknowledgement.

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Review of
Shipley Manor Care Home
from Dilys B (Sister of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

My sister has been cared for for the past year. The staff are kind, caring and try their best to respond to individual needs.
At times of ill health, the extra care given has been faultless.
The food is excellent and nutritious and the afternoon tea looks delicious.
There is an excellent activities

programme daily provided by dedicated staff. They run a varied programme with outside involvement.
Of course over such a long period of time matters arise which have always been discussed and resolved if possible.
.

Reply from Jackie Brook, Care Relationships at Shipley Manor Care Home

Thank you so much for sharing your thoughtful feedback. We're truly grateful to hear that your sister has felt well cared for and that our team's efforts to provide attentive, individualised care have made a difference, especially during times of illness. It's wonderful to know that the food and activities are bringing comfort and joy, as these are at the heart of what we aim to provide. We also appreciate your openness regarding any matters that have arisen along the way, and we're pleased we could address them together. Your support and trust mean a lot to us, and we look forward to continuing to provide the very best care for your sister.

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Care Homes Owned by The St Mary's Group in West Yorkshire

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The St Mary's Group Reviews in West Yorkshire (91)

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