Care Home Owned by The St Mary's Group in North Yorkshire
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in North Yorkshire for The St Mary's Group are showing below.
View the details of all 8 locations (with 391 reviews) owned by The St Mary's Group
The St Mary's Group Locations in North Yorkshire (1)
Castle Grange
9.7
63 reviews
16A Dean Road, Scarborough YO12 7SN
"The staff, carers, cleaners and management are all very pleasant & friendly. It seems to be a lovely place to live. Very nice surroundings.…" Read all 63 reviews
Location Type Care Home
Welcome to Castle Grange Residential Care Home, Scarborough A warm and welcoming residential care home in the heart of this bustling seaside town, offering a relaxing and social environment for residents. The home is designed to provide the highest… Read more about Castle Grange
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- Alcohol / Drug Misuse
- 86 Rooms
- from £1,375 / week
The St Mary's Group Reviews in North Yorkshire (63)
9.8
The St Mary's Group has a Group Review Score of 9.8 (9.764) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The St Mary's Group must have a Review Score.
Review of
Castle Grange
from H W (Daughter of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Dad has been in care for 18mths. Overall our experience has been a good one. Staff are generally caring and seem genuinely fond of my dad & he seems happy. He is very well fed and partakes in a lot of activities. Sometimes basic care could be better EG. Teeth/mouthcare, handwashing after toileting,
wiping mouth after eating. Generally I am very happy. Thank you!
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from P B (Son of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Home is modern, clean and has very decent facilities. There are a range of activities. It would be helpful if residents could be encouraged to do the activities as they do not always remember them or appreciate the benefits. Support for language & physical therapy would be helpful at a cost to residents.
Staff are very helpful & caring but there are not enough staff which puts pressure on staff & residents. Food is ok but menus could be improved.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from Darren A (Son of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My mum was in castle grange for a few years and both her and my family were treated terribly. My mum was holding her medication back then overdosing later. We put safeguarding on castle grange meaning that 2 staff members were supposed to give her meds but they still only had one staff do it and when
my mum overdosed again castle grange accused us and put safeguarding on us. We were not allowed out with our mum and were not allowed to be alone with her. The staff wouldn't even take water that we asked for to her room as she was often admitted to hospital with dehydration and we just wanted to know she had water in her room. We were not allowed in her room during safeguarding so for peace of mind and out of love we asked the staff to take her water to her room before we left but 2 hours later and after asking many times the water was still in the canteen. They evicted my mum on her last visit to hospital where she died homeless on 7th July. Horrific care home for our lovely mum.
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Review of
Castle Grange
from Janet G (Daughter-in-law of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff, carers, cleaners and management are all very pleasant & friendly. It seems to be a lovely place to live. Very nice surroundings. Cannot think of anything negative to say.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from Patricia J (Friend of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I visit my friend in the care home, I meet friendly staff who really care. Residents look happy and relaxed and everywhere is spotlessly clean.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from J S (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum is well happy & socialised. Thriving.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from Jennifer W (Sister of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister moved to Castle Grange following a fall and a stay in hospital. The atmosphere in the care home is friendly and welcoming with helpful and supportive staff. It is bright, cheerful and very clean. All the communal spaces are well laid out as is her bedroom which she likes very much. My
sister comments on the food which is very good. When she left hospital her mobility was impaired and the experience left her with feelings of confusion. Her stay at Castle Grange has greatly benefitted her both mentally and physically.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from S H (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We discovered Castle Grange by chance but from the first look round to assess for mum we were impressed. The staff were friendly, helpful & the room available was lovely, the patio doors to her own garden space perfect as she likes quiet time. The transition to the doctors the home uses was quick &
we are reassured she has help when needed. Having mum so well cared for has allowed myself & the family to trust she is safe, warm, supported & she is eating well so we can visit & enjoy a cuppa with her.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from K V (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Castle Grange is a lovely home, the staff are so friendly and we really enjoy visiting, we bring our Grand daughter who is very popular with everybody residents and staff! The home is beautifully furnished.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from Carolyn T (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Castle Grange is purpose built, beautifully furnished and extremely well kept. I couldn't have found a better place for my mother to live.
However it is the staff at all levels - administration, domestic, catering, care and management, who make CG outstanding. Residents are treated with warmth, compassion
However it is the staff at all levels - administration, domestic, catering, care and management, who make CG outstanding. Residents are treated with warmth, compassion
and respect. The staff know the individuals by name, know their individual needs and foibles, and are ready with a hug when needed.
I wish that second floor residents were able to be included in the various activities more frequently, however appreciate that individual needs in this regard are especially demanding and that this is not always possible to achieve without significant disruption to staffing requirements etc.
I wish that second floor residents were able to be included in the various activities more frequently, however appreciate that individual needs in this regard are especially demanding and that this is not always possible to achieve without significant disruption to staffing requirements etc.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from S S (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident at Castle Grange care home for almost a year, after a major fall and admission to hospital for surgery. It was a relief to find Castle Grange were able to take care of mum and enable her to have excellent care, after the traumatic time in hospital. The staff are excellent,
very caring and hard working and mum has settled in and is comfortable and making friends. The home is well run, spotlessy clean and nothing is too much trouble. Living so far away, it is a weight off my mind knowing that mum is receiving a high quality of care, is safe and content.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from Christopher H (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum who has dementia, has lived at Castle Grange in Scarborough for more than 3 years.
Whilst there appears to be a high staff turnover, the care provided is first rate whilst the patience of the staff appears limitless. They are also always friendly and helpful when I visit.
The purose built
Whilst there appears to be a high staff turnover, the care provided is first rate whilst the patience of the staff appears limitless. They are also always friendly and helpful when I visit.
The purose built
building is modern and well maintained
Reply from Paul Millar, Marketing Manager at Castle Grange
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Review of
Castle Grange
from Sharon R (Daughter-in-law of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The 5 stars applies to over a year my mother in law has been living at Castle Grange. She is 94 and has dementia, we are delighted that we found Castle Grange.
Their standard of care is first class;
The food is of high standard
The activities are well organised and on a daily basis
The decor is
Their standard of care is first class;
The food is of high standard
The activities are well organised and on a daily basis
The decor is
very tasteful and smart
The cleanliness of the rooms and public areas is again of a high standard
The cleanliness of the rooms and public areas is again of a high standard
I like the way the staff speak to the residents, always time to listen, patient, kind and caring, likewise with visiting families.
It is such a relief to have found such a wonderful place for my mother-in-law.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from S T (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has had 18 months of wonderful care in Castle Grange. A lovely place for all residents and a pleasure to visit.
It was a special birthday for my husband yesterday (90 years) and I felt lonely, visiting alone, but come afternoon, happy smiling staff brought balloons and a chocolate cake
It was a special birthday for my husband yesterday (90 years) and I felt lonely, visiting alone, but come afternoon, happy smiling staff brought balloons and a chocolate cake
with candles and everyone sang 'Happy Birthday'! It was like being with a family. Respect and love always shown to all residents.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from Wesley W (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my mum moved into Castle Grange Care Home, she has been made to feel welcome, and most importantly, feel safe. All the staff do a great job, from taking her to activities like gardening to getting her the countless cups of tea she asks for. Everywhere is lovely and clean. Communication between
the care home and me is brilliant, and I always feel welcome on my visits to my mum, by all of the staff. As her son, I can now relax when I am not with her, as I know she is in good hands, getting the care she needs.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from R B (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Home and room very well presented. Staff very pleasant and helpful. I personally am very happy that my mum has this as her home. The care and attention is obvious everywhere. I have already recommended Castle Grange to my friends.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from Sonia M (Wife of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a most amazing care home. The staff go beyond and above their duties at all times. I feel so lucky that my husband got a room here. Even if it is only for a short term. I have been made very welcome when I visit him. The main thing when I leave, knowing he is in a very superb place. His health
is so much improved since he arrived here. Well done to all of the hard working management and staff. Keep the good work up. A million thanks for all that you do, every single day.
Reply from Paul Millar, Client Relations at Castle Grange
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Review of
Castle Grange
from S T (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really pleased with all staff. All very approachable and welcoming. They are taking very good care of my mum. Home is well run and facilities are really well thoughtout and clean. Staff are very aware of my mum's needs and act quickly if anything new arises that needs attention.
Reply from Paul Millar, Marketing Manager at Castle Grange
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Review of
Castle Grange
from G F (Daughter of Resident) published on 16 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I will be eternally grateful to all the staff at Castle Grange for the kindness and care they showed towards my mother. She was with them for over 3 years with advancing Alzheimer's and, due to the disease, had some difficult moments which they always handled with understanding and compassion.
They
They
cared for her at the end of her life with so much tenderness, I was blown away.
Thank you all so much.
Thank you all so much.
Reply from Jackie Brook, Care Relationships at Castle Grange
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Review of
Castle Grange
from B R (Son of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Castle Grange Care Home has been exemplary in every way. Dad was in the home for only a short time, but in that time he blossomed. All the staff were incredible, obviously the care team, but also management admin, catering, maintenance - all were so kind and caring of dad's needs. Wonderful in every
way - we just wish dad had lived longer to enjoy it all.
Reply from Jackie Brook, Care Relationships at Castle Grange
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Awards / Recognitions (1)
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