Care Home Owned by Dreams Care Homes (UK) Ltd in Monmouthshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Monmouthshire for Dreams Care Homes (UK) Ltd are showing below.
View the details of all 3 locations (with 131 reviews) owned by Dreams Care Homes (UK) Ltd
Dreams Care Homes (UK) Ltd Locations in Monmouthshire (1)
Cherry Tree Care Home
9.8
80 reviews
209 Newport Road, Caldicot NP26 4AF
"I visit the home each week, I am always made to feel welcome. The team are always available to assist the residents and treat them with…" Read all 80 reviews
Location Type Care Home
In Caldicot's charming town, Cherry Tree stands as a place where residents can truly thrive in this new chapter of their life. Life at this award-winning nursing, residential, and respite care home is about easing into a gorgeously comfortable and… Read more about Cherry Tree Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 41 Rooms
- from £1,250 / week
Dreams Care Homes (UK) Ltd Reviews in Monmouthshire (80)
9.7
Dreams Care Homes (UK) Ltd has a Group Review Score of 9.7 (9.708) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dreams Care Homes (UK) Ltd must have a Review Score.
Review of
Cherry Tree Care Home
from G J (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit the home each week, I am always made to feel welcome. The team are always available to assist the residents and treat them with respect and compassion. The management team are always available. Lots of activities are going on, the lifestyle team are always introducing new things of interest
and relevant to people's abilities.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for taking the time to share your feedback. It truly means a great deal to us.
As General Manager, I'm proud to hear that you feel welcomed during your visits and that our team's commitment to respect, compassion, and availability is evident. Our residents are at the heart of everything we do, and it's wonderful to know that this is reflected in the care and support they receive.
I'm also delighted that you've noticed the efforts of our lifestyle team. They work incredibly hard to provide engaging, meaningful activities that are inclusive and tailored to individual abilities, and your comments will mean a lot to them.
Thank you again for your kind words and ongoing support. We always value your visits and feedback.
As General Manager, I'm proud to hear that you feel welcomed during your visits and that our team's commitment to respect, compassion, and availability is evident. Our residents are at the heart of everything we do, and it's wonderful to know that this is reflected in the care and support they receive.
I'm also delighted that you've noticed the efforts of our lifestyle team. They work incredibly hard to provide engaging, meaningful activities that are inclusive and tailored to individual abilities, and your comments will mean a lot to them.
Thank you again for your kind words and ongoing support. We always value your visits and feedback.
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Review of
Cherry Tree Care Home
from Regine M (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Home is very nice, staff are very friendly, like my room, is big enough for me. A lot of attention.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your lovely feedback. Were delighted to hear that youre happy with your room and finding it comfortable. Its also wonderful to know that our teams friendliness and attention are making a positive difference for you. Your comfort and wellbeing are very important to us, and were glad you feel well cared for.
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Review of
Cherry Tree Care Home
from J L (Friend of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't recommend Cherry Tree Care Home highly enough. A close friend of mine lives there, and throughout the stay I saw firsthand just how kind, attentive and compassionate the entire team was. The staff truly go above and beyond - they treat residents like family, not just a patient/resident. I would
absolutely recommend to anyone looking for a caring, supportive environment for their loved one. Management is amazing and approachable.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your wonderful review. We're truly grateful for your kind words and delighted to hear that your friend has had such a positive experience at Cherry Tree Care Home. Our team works hard to create a warm, supportive, and family-like environment, and it means a great deal to hear that this care has been felt.
We also appreciate your recognition of our management and staff-your feedback encourages us to keep providing the highest standard of care. Thank you for recommending us; it's an honour to be trusted with the wellbeing of your loved ones.
We also appreciate your recognition of our management and staff-your feedback encourages us to keep providing the highest standard of care. Thank you for recommending us; it's an honour to be trusted with the wellbeing of your loved ones.
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Review of
Cherry Tree Care Home
from D M (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has lived at Cherry Tree for 2 years. The staff are amazing making it truly a home from home. Mum is so much happier and definitely healthier than when she lived on her own. Plenty of activities to keep Mum stimulated. Wish we had arranged for Mum to come to Cherry Tree sooner!
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your lovely message. Were delighted to hear that your mum has settled in so well and that shes happier and healthier since joining us at Cherry Tree. Thats exactly what we strive fora true home from home where every resident feels comfortable, cared for, and engaged.
Our team will be so pleased to know their efforts make such a positive difference. Its a real privilege to care for your mum and to see her enjoying the activities and community here.
Thank you again for your kind words and for placing your trust in us.
Warm regards,
Our team will be so pleased to know their efforts make such a positive difference. Its a real privilege to care for your mum and to see her enjoying the activities and community here.
Thank you again for your kind words and for placing your trust in us.
Warm regards,
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Review of
Cherry Tree Care Home
from Christine C (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cherry Tree is a welcoming and cheerful home from home. It is staffed by a professional and caring team of nurses, carers and ancillary staff who are a pleasure to deal with. They are helpful and kind to the residents and families. The food is of high quality and the homemade cakes are a real treat
every day! The rooms are clean and well decorated. I would highly recommend Cherry Tree to anyone.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your kind and thoughtful words. We're truly delighted to hear that you find Cherry Tree to be a welcoming and cheerful home. Our team takes great pride in providing compassionate care and creating a homely, positive environment for our residents and their families.
Your appreciation means a great deal to all of us-especially our kitchen and care teams, who work hard every day to make Cherry Tree a special place to live and visit.
Thank you again for your recommendation and support.
Warm regards
Your appreciation means a great deal to all of us-especially our kitchen and care teams, who work hard every day to make Cherry Tree a special place to live and visit.
Thank you again for your recommendation and support.
Warm regards
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Review of
Cherry Tree Care Home
from H R (Son of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Management are very diligent. Care support is very caring for all residents.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your kind words. We are so glad to hear that you've had a positive experience with our team. Your feedback is truly appreciated. It is our privilege to look after your mum.
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Review of
Cherry Tree Care Home
from Rhiannon S (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home staff have delivered excellent care in adapting to my mother's medical needs. She benefits from 24/7 nursing care and has had a GP visit every week. Her health is monitored and there is excellent communication between staff and family. The carers are kind, thorough and hard-working. I
just wish there were more of them, as they never stop! They are amazing! They are an example of the best of humanity. The kitchen provides nutritious food with home made sauces and soups. The home is clean and laundry is wonderful. These staff also add another layer of care by giving company and familiarity.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your feedback. It is our pleasure to look after your mum. She is a part of our family. We appreciate your kind words about our staff's dedication, communication, and the quality of our services. Thank you for recognizing their hard work and commitment. Means a lot to the team!
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Review of
Cherry Tree Care Home
from Susan J (Resident) assisted by family/friend published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are kind and lovely. They keep me clean and I love my shower and hairwash. They work so hard. They know me and what I like. The nurses check on me and I have a GP visit me in my room. I feel safe. The food is good and they cook my favourite, scampi, for me. I love the coffee machine. I love
the cleaners too. They keep my room spotless, but are also my friends. All the staff are kind. Thank you.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your kind words. It is our pleasure to look after you and to ensure your comfort and well being. It is wonderful to hear how much you appreciate everyone.
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Review of
Cherry Tree Care Home
from Wendy P (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent the last years of her life at Cherry Tree Care Home from April 2022, until the end of December 2024. She surprised her family by not only fitting into life at Cherry Tree, but being positive and enjoying the company, care and activities. Mum was extremely well looked after and as her
needs increased, so the care seamlessly did the same. Staff were with mum at her passing and we cannot thank them enough for their empathetic care. Cherry Tree became a big part of our lives, and with loosing mum, we've also lost our Cherry Tree family. Thank you all so very much for everything.
Reply from Anna Cooper, General Manager at Cherry Tree Care HomeGood afternoon. Thank you so much for your kind words. It was an absolute pleasure to look after your mum and she is deeply missed by us all. You will always be part of our Cherry Tree family and we look forward to your next visit. Kind regards
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Review of
Cherry Tree Care Home
from J T (Resident) assisted by family/friend published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Marvellous! It's wonderful here, everyone is so kind and friendly, they can't do enough for me. The food here is excellent too. You can't fault it.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking the time to leave the team Cherry Tree with such a lovely feedback.
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Review of
Cherry Tree Care Home
from R J (Son of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very welcoming staff, my mum has settled in very well to her new environment and everyone has been very accommodating.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your kind words, they are very much appreciated.
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Review of
Cherry Tree Care Home
from R P (Niece of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since my uncle came to Cherry Tree and subsequently my aunt, his sister, I must praise the care, attention and cleanliness of this home. The staff are excellent, professional, and very approachable. All needs are catered for and the staff go above and beyond with their care for the residents. Sadly
my uncle has passed now but he died happy. My aunt his sister has now settled well.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for taking the time to share your experience at Cherry Tree. Your uncle holds a special place in our hearts, and we are committed to continue to provide the highest standard of care and support for our residents.
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Review of
Cherry Tree Care Home
from W W (Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All of the staff are very friendly and soon were calling me by my Christian name.
Being one of the males, made settling a bit difficult. The menu of meals very good.
Being one of the males, made settling a bit difficult. The menu of meals very good.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your kind words and for taking time to share your experience with us.
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Review of
Cherry Tree Care Home
from J M (Husband of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
During hot weather sitting in the lovely garden is a treat. The staff even serve afternoon tea while we sit outside.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for taking time to share your experience. We are delighted to hear that you experience at Cherry Tree are positive.
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Review of
Cherry Tree Care Home
from Malcolm E (Mother-in-law of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Cherry Tree is always well-presented and welcoming.
It gives a very good service.
It gives a very good service.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for taking time to share you experience at Chery Tree. We are grateful for opportunity to be comforting home for your loved ones.
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Review of
Cherry Tree Care Home
from A T (Niece of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt has been in Cherry Tree for the last 4 years and the care she gets is exemplary. Such kindness and attention she receives is first class.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you very much for your kind words! We are trilled to hear you've had such a good experience at Cherry Tree.
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Review of
Cherry Tree Care Home
from A M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been at Cherry Tree for two months from the first visit we knew that this would be the place for Mum. I cannot express enough the kindness and care that everyone has shown not only to my mum but also to me. I know Mum is safe and happy and she has made some lovely friends with the other residents
and the care team. I would like to thank them all for looking after my mum and improving her quality of life.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking time to share your experience at Cherry Tree. We're grateful for the opportunity to be comforting home for your loved ones, and we look forward to continue to serve them with the utmost compassion and dedication.
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Review of
Cherry Tree Care Home
from Gareth D (Cousin of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My cousin has been in the facility for a number of years. The care she has received has always been exemplary. The interactions with myself and family members have been very supportive on occasions when there have been medical issues and difficulties regarding the resident's behaviour. They have aided
us with information regarding getting grants for the resident, plus help with other elderly family members.
It is more a home not a facility.
It is more a home not a facility.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you very much for taking the time to leave us feedback about your experience. We are very grateful to hear that "it is more a home, not a facility" and that care received by our staff at Cherry Tree was " exemplary".
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Review of
Cherry Tree Care Home
from N D (Son-in-law of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cherry Tree is an excellent care home, with wonderful, dedicated staff who have made my mother-in-law feel welcome and looked after. The building itself is comfortable and clean, and there is a lovely garden available for residents and visitors. Management are approachable and responsive if there's
anything we need to discuss, and overall we've been very happy with the home.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking the time to review Cherry Tree Care Home and for your kind words. We are also so pleased to hear that your mother-in-law and you had a positive experience at Cherry Tree Care Home. It is always nice to hear words like "wonderful, dedicated staff" and "approachable and responsive" being used to describe staff at Cherry Tree.
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Review of
Cherry Tree Care Home
from G M (Son of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The service provided is always good in all aspects, the staff are always polite and helpful and protect the dignity of the residents. The food provided is very good and always comes with menu choices.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeWe appreciate you taking the time to leave your review. It is always nice to hear from the family members feeling as if their loved ones are cared for and looked after so well with us. Seeing this truly makes all we do so worthwhile.
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