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Care Home Owned by Dreams Care Homes (UK) Ltd in Monmouthshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Dreams Care Homes (UK) Ltd in Monmouthshire

Only the locations & reviews in Monmouthshire for Dreams Care Homes (UK) Ltd are showing below.

View the details of all 3 locations (with 132 reviews) owned by Dreams Care Homes (UK) Ltd

Dreams Care Homes (UK) Ltd Locations in Monmouthshire (1)

 - Browse 1 Care Home owned by Dreams Care Homes (UK) Ltd in Monmouthshire
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Cherry Tree Care Home
209 Newport Road, Caldicot NP26 4AF 
9.8 81 reviews
Cherry Tree Care Home, Caldicot, Monmouthshire
"I like Cherry Tree, I love it from when I came in. I love staff Pauline and Janice, we been freinds ever since. Domestic team is amazing.…"   Read all 81 reviews
  • from £1,250 / week
  • 41 Rooms
Location Type Care Home

In Caldicot's charming town, Cherry Tree stands as a place where residents can truly thrive in this new chapter of their life. Life at this award-winning nursing, residential, and respite care ... Read more about Cherry Tree Care Home

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Learning Disability Care

Dreams Care Homes (UK) Ltd Reviews in Monmouthshire (81)

9.7

Dreams Care Homes (UK) Ltd has a Group Review Score of 9.7 (9.731) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Dreams Care Homes (UK) Ltd must have a Review Score.

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Review of

Cherry Tree Care Home

from Heidi U (Regular Volunteer) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come every week with the children from Dewstow Primary School. It brings so much joy to the children & residents. We are always made to feel welcome.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeWe love having you! The bond between the Dewstow students and our residents is pure magic. It's wonderful to see how much joy these visits bring to both generations. Thank you for being such an important part of our community. You are always welcome!
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Review of

Cherry Tree Care Home

from H H (Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Cherry Tree, I love it from when I came in. I love staff Pauline and Janice, we been freinds ever since. Domestic team is amazing. Chef is very good - she will cook everything for everybody. Very caring staff. Staff work hard and they feel appreciated. I like appreciation day for staff.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your kind and thoughtful review. Were delighted to hear how much you enjoy Cherry Tree and that youve felt welcomed and comfortable from the moment you arrived. Pauline and Janice will be so pleased to know how much their friendship and support mean to you.

Were also very proud of our domestic team and our chef, who always go the extra mile to make sure everyone feels cared for and catered for. Your recognition of how hard the staff work and how appreciated they feel truly means a lot to us. Were glad you enjoy our staff appreciation days tootheyre a small way of saying thank you to a wonderful team.

Your feedback is greatly appreciated, and were so happy Cherry Tree feels like home to you.
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Review of

Cherry Tree Care Home

from R P (Niece of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Cherry Tree Care home for a little over 2 years. She has been carefully looked after during this time by all of the staff with dignity and care. Lots of different pastimes, social gatherings and regard for the staff. Its a very comfortable and safe place for my aunt to be in, in
her last days our new manager Agnes is fab and very approachable.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you very much for sharing such a kind and meaningful review about your aunt's time at Cherry Tree. It is truly touching to hear that she has been cared for with dignity, compassion, and respect over the past two years. Our team is dedicated to ensuring residents feel safe, comfortable, and valued, especially during such important stages of their lives, and your words reflect that commitment beautifully.
We are also delighted that you have found the home to be a comfortable and secure place, and that the activities and social gatherings have contributed positively to your aunt's wellbeing. Your feedback means a great deal to all of us. Thank you for placing your trust in Cherry Tree during this very personal and important time.
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Review of

Cherry Tree Care Home

from M P (Wife of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cherry Tree is a very friendly care home. They provide excellent care, staff are great and knowledgeable. The best care home in the area.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your kind words and for taking the time to share your experience of Cherry Tree. We are delighted to hear that you found our home friendly and that our teams care and knowledge made a positive impression. Your feedback means a great deal to our staff, who are truly dedicated to providing the highest standard of care every day. On behalf of everyone at Cherry Tree, thank you for your support and trust.
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Review of

Cherry Tree Care Home

from G J (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home each week, I am always made to feel welcome. The team are always available to assist the residents and treat them with respect and compassion. The management team are always available. Lots of activities are going on, the lifestyle team are always introducing new things of interest
and relevant to people's abilities.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for taking the time to share your feedback. It truly means a great deal to us.
As General Manager, I'm proud to hear that you feel welcomed during your visits and that our team's commitment to respect, compassion, and availability is evident. Our residents are at the heart of everything we do, and it's wonderful to know that this is reflected in the care and support they receive.
I'm also delighted that you've noticed the efforts of our lifestyle team. They work incredibly hard to provide engaging, meaningful activities that are inclusive and tailored to individual abilities, and your comments will mean a lot to them.
Thank you again for your kind words and ongoing support. We always value your visits and feedback.
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Review of

Cherry Tree Care Home

from D M (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Cherry Tree for 2 years. The staff are amazing making it truly a home from home. Mum is so much happier and definitely healthier than when she lived on her own. Plenty of activities to keep Mum stimulated. Wish we had arranged for Mum to come to Cherry Tree sooner!
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your lovely message. Were delighted to hear that your mum has settled in so well and that shes happier and healthier since joining us at Cherry Tree. Thats exactly what we strive fora true home from home where every resident feels comfortable, cared for, and engaged.
Our team will be so pleased to know their efforts make such a positive difference. Its a real privilege to care for your mum and to see her enjoying the activities and community here.
Thank you again for your kind words and for placing your trust in us.
Warm regards,
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Review of

Cherry Tree Care Home

from Christine C (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cherry Tree is a welcoming and cheerful home from home. It is staffed by a professional and caring team of nurses, carers and ancillary staff who are a pleasure to deal with. They are helpful and kind to the residents and families. The food is of high quality and the homemade cakes are a real treat
every day! The rooms are clean and well decorated. I would highly recommend Cherry Tree to anyone.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your kind and thoughtful words. We're truly delighted to hear that you find Cherry Tree to be a welcoming and cheerful home. Our team takes great pride in providing compassionate care and creating a homely, positive environment for our residents and their families.
Your appreciation means a great deal to all of us-especially our kitchen and care teams, who work hard every day to make Cherry Tree a special place to live and visit.
Thank you again for your recommendation and support.
Warm regards
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Review of

Cherry Tree Care Home

from H R (Son of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management are very diligent. Care support is very caring for all residents.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your kind words. We are so glad to hear that you've had a positive experience with our team. Your feedback is truly appreciated. It is our privilege to look after your mum.
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Review of

Cherry Tree Care Home

from Rhiannon S (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff have delivered excellent care in adapting to my mother's medical needs. She benefits from 24/7 nursing care and has had a GP visit every week. Her health is monitored and there is excellent communication between staff and family. The carers are kind, thorough and hard-working. I
just wish there were more of them, as they never stop! They are amazing! They are an example of the best of humanity. The kitchen provides nutritious food with home made sauces and soups. The home is clean and laundry is wonderful. These staff also add another layer of care by giving company and familiarity.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your feedback. It is our pleasure to look after your mum. She is a part of our family. We appreciate your kind words about our staff's dedication, communication, and the quality of our services. Thank you for recognizing their hard work and commitment. Means a lot to the team!
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Review of

Cherry Tree Care Home

from Susan J (Resident) assisted by family/friend published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are kind and lovely. They keep me clean and I love my shower and hairwash. They work so hard. They know me and what I like. The nurses check on me and I have a GP visit me in my room. I feel safe. The food is good and they cook my favourite, scampi, for me. I love the coffee machine. I love
the cleaners too. They keep my room spotless, but are also my friends. All the staff are kind. Thank you.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your kind words. It is our pleasure to look after you and to ensure your comfort and well being. It is wonderful to hear how much you appreciate everyone.
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Review of

Cherry Tree Care Home

from Wendy P (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last years of her life at Cherry Tree Care Home from April 2022, until the end of December 2024. She surprised her family by not only fitting into life at Cherry Tree, but being positive and enjoying the company, care and activities. Mum was extremely well looked after and as her
needs increased, so the care seamlessly did the same. Staff were with mum at her passing and we cannot thank them enough for their empathetic care. Cherry Tree became a big part of our lives, and with loosing mum, we've also lost our Cherry Tree family. Thank you all so very much for everything.
Reply from Anna Cooper, General Manager at Cherry Tree Care HomeGood afternoon. Thank you so much for your kind words. It was an absolute pleasure to look after your mum and she is deeply missed by us all. You will always be part of our Cherry Tree family and we look forward to your next visit. Kind regards
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Review of

Cherry Tree Care Home

from J T (Resident) assisted by family/friend published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marvellous! It's wonderful here, everyone is so kind and friendly, they can't do enough for me. The food here is excellent too. You can't fault it.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking the time to leave the team Cherry Tree with such a lovely feedback.
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Review of

Cherry Tree Care Home

from R J (Son of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff, my mum has settled in very well to her new environment and everyone has been very accommodating.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your kind words, they are very much appreciated.
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Review of

Cherry Tree Care Home

from W W (Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are very friendly and soon were calling me by my Christian name.
Being one of the males, made settling a bit difficult. The menu of meals very good.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your kind words and for taking time to share your experience with us.
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Review of

Cherry Tree Care Home

from J M (Husband of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During hot weather sitting in the lovely garden is a treat. The staff even serve afternoon tea while we sit outside.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for taking time to share your experience. We are delighted to hear that you experience at Cherry Tree are positive.
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Review of

Cherry Tree Care Home

from Malcolm E (Mother-in-law of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cherry Tree is always well-presented and welcoming.
It gives a very good service.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for taking time to share you experience at Chery Tree. We are grateful for opportunity to be comforting home for your loved ones.
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Review of

Cherry Tree Care Home

from A T (Niece of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Cherry Tree for the last 4 years and the care she gets is exemplary. Such kindness and attention she receives is first class.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you very much for your kind words! We are trilled to hear you've had such a good experience at Cherry Tree.
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Review of

Cherry Tree Care Home

from A M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Cherry Tree for two months from the first visit we knew that this would be the place for Mum. I cannot express enough the kindness and care that everyone has shown not only to my mum but also to me. I know Mum is safe and happy and she has made some lovely friends with the other residents
and the care team. I would like to thank them all for looking after my mum and improving her quality of life.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking time to share your experience at Cherry Tree. We're grateful for the opportunity to be comforting home for your loved ones, and we look forward to continue to serve them with the utmost compassion and dedication.
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Review of

Cherry Tree Care Home

from Gareth D (Cousin of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in the facility for a number of years. The care she has received has always been exemplary. The interactions with myself and family members have been very supportive on occasions when there have been medical issues and difficulties regarding the resident's behaviour. They have aided
us with information regarding getting grants for the resident, plus help with other elderly family members.
It is more a home not a facility.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you very much for taking the time to leave us feedback about your experience. We are very grateful to hear that "it is more a home, not a facility" and that care received by our staff at Cherry Tree was " exemplary".
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Review of

Cherry Tree Care Home

from N D (Son-in-law of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cherry Tree is an excellent care home, with wonderful, dedicated staff who have made my mother-in-law feel welcome and looked after. The building itself is comfortable and clean, and there is a lovely garden available for residents and visitors. Management are approachable and responsive if there's
anything we need to discuss, and overall we've been very happy with the home.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking the time to review Cherry Tree Care Home and for your kind words. We are also so pleased to hear that your mother-in-law and you had a positive experience at Cherry Tree Care Home. It is always nice to hear words like "wonderful, dedicated staff" and "approachable and responsive" being used to describe staff at Cherry Tree.
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