Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF

Cherry Tree is located in a rural location on the outskirts of Caldicot and is easily accessible by public transport.

The purpose built home is tastefully decorated to create a warm and homely environment for the residents, while the compassionate care team provide the highest standard of relationship-centred care.

Residents at Cherry Tree are encouraged to live as active and independent life as possible. The home achieve this by creating a mix of activities and events that will appeal to every taste and reflect different requirements and abilities. Cherry Tree has a dedicated activities coordinator who organises a packed calendar of events and occasions.

Group: Hallmark Care Homes

Person in charge: Gillian Jones (Home Manager)

Local Authority / Social Services: Monmouthshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 35

Shared Rooms: 3

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care and Social Services Inspectorate Wales* Report on Cherry Tree Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.6 (maximum of 10) for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Cherry Tree Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.73 for Cherry Tree Care Home is calculated as follows: ( (160 Excellents x 5) + (52 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.854 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 7 Reviews ÷ 8.2 Target = 0.854

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Cherry Tree Care Home has a Review Score of 9.6 (9.584) from 18 Reviews


Average Ratings

  • Excellent
    16
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cherry Tree Care Home?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cherry Tree Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    3
  • Volunteer
    3
  • Relative of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

A well-run home with static staff. Very friendly and always a warm welcome to relatives and visitors. Fresh, clean smell with plenty of floral displays inside and out.

This home has recently undergone refurbishment and new reception area.

Lovely garden with seating, tables and parasols.

I visit regularly (5-6 times per week).

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

As you walk into the building, the reception area is very small but it immediately portrays a positive impression on its cleanliness, standard of decoration and maintenance.
All the staff are well presented, happy and always greet you with a smile and a hello.

People are treated well and given the care and attention no matter how demanding their requirements.

My wife and I have looked at many care homes in our location and Cherry Tree stands out in many ways in comparison.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Absolutely marvellous. Encouraged by my son to come here.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Following a stay in hospital my mother had to give up her own home as she needed ongoing care. She was welcomed to Cherry Tree by warm, caring staff who worked hard to achieve an early transition, identifying her special interests and providing the opportunity to follow her previous hobbies.
We have all felt fully supported and been kept completely informed of all aspects of my mother's welfare.
The cheerful atmosphere every time we visit Cherry Tree has brought us through this difficult time and led to my mother now being truly settled in her new home.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Cherry Tree Care Home is run in a very professional manner.
The staff are very caring and look after the residents.
They seem to cater for everybody's needs and provide good entertainment on occasion.
All in all, I feel completely satisfied with how my Mother is being cared for.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I cannot be more pleased with the care and attitude of all the staff at Cherry Tree involved in looking after my mother-in-law. Everyone goes beyond their normal duties to make residents comfortable and entertained. I would recommend Cherry Tree to everyone. I am booking my place for the future.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Generally first class with the residents utmost in their minds.

How likely would you be to recommend Cherry Tree Care Home? Likely

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Average Rating:   4.7 out of 5

The care my mother received is very good. Staff are caring and attentive to my mother's needs. She is encouraged to take part in any activities that are on in the home. Her room is clean and is a good size. The food she received is of a high standard and she seems to enjoy it. I am able to visit at any time and a friendly welcome from the staff is always present.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

A very warm and caring environment, the residents are all very happy and well cared for.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care home is well maintained, clean, fresh, rooms and furniture kept clean. Manager and staff are excellent. Staff are easy to talk to, very helpful and always smiling and making the residents laugh.
The nurses are on top of their job and very helpful in all matters. The gardens are well kept and looked after by the whole staff team. I would recommend this care home to anybody, it's like a five-star hotel.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   5 out of 5

We chose Cherry Tree Care Home for mum as it had good reports and was recommended by people who had family there. It was also not far from our home and wanted mum to visit us. She was only at Cherry Tree for a short while, initially, she improved as she was happy there and settled in well, we were able to bring her to visit us and be with family. The month prior to her death she became unwell but had been cared for and looked after well and the staff were with her when she passed away peacefully. We couldn't have wished for a better place for her to end her days. Mum told everyone how happy she was.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Cherry Tree Care Home isn't the first home we have tried for my mum, but it is by far and away the best. The staff, facilities, atmosphere, and every other aspect of the home is brilliant. I really wanted the best for my mum, and couldn't really ask for more. The staff are always friendly and engaging, both to mum and to her visitors. I would thoroughly recommend Cherry Tree too as a place in which you can place a loved one knowing they will be cared for and looked after.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The home is always a happy place to visit and provide a service to the residents. It is very well run by the staff and always warm and friendly atmosphere for family to visit. We are always welcomed to perform a service and residents are encouraged by staff to join in and sing and their faces always a joy to behold

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   5 out of 5

Once a month I, with the rest of our group from the Baptist Church spend a few hours with the staff and residents of Cherry Tree. We are always greeted with a lot of warm and friendship by staff and residents we have got to know, and we have a great rappor with everyone. With our Pastor and others from church we have a most enjoyable few hours together.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff dedicated and caring, creating a happy atmosphere for residents and family. Home Management - very professional, kept informed of all eventuality. Utmost gratitude and respect for the way Cherry Tree home is run.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very clean home, staff very friendly, accommodating nice environment to spend time with my dad.
Manager of home - knowledgable/caring.
Excellent home for my dad.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I have no concerns at all with regards to the care of my friend. My visits are always random and I always leave happy with her care.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Cherry Tree Care Home, as soon as you walk in you feel comfortable. Everyone was friendly and very helpful. My sister settled in very quickly and is still very happy. They look after her from morning to next morning really well. She joins in with activities and is very fond of the staff. I feel happy to leave her there and know that she is looked after and is safe and happy.

How likely would you be to recommend Cherry Tree Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 17 May 2018

Please contact the home for current vacancies

Awards / Recognitions

February 2018

April 2017

February 2016

August 2014

Best Kept Garden

Recipient: Cherry Tree Care Home

Date: Friday 22 Aug 2014

more details

November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

October 2013

Promoting Fulfilled Lives

Recipient: Cherry Tree Care Home

Date: Friday 25 Oct 2013

more details

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

October 2012

Newcomer of the Year

Recipient: Cherry Tree Care Home

Date: Thursday 18 Oct 2012

more details

Job Vacancies

Staff Profiles

Gill

Gill Jones

Job Title: General Manager

Joined: 2006

Description:

I’m the General Manager at Cherry Tree. I started working here back in 1992 and have been the General Manager for nearly 10 years. I am a registered nurse and trained at the Royal United Hospital, Bath. We cherish our residents and support them to take part in a variety of activities that they may have felt they could no longer do. My favourite part of my job is simply spending time with residents and getting to know each and every one.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cherry Tree Care Home