Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF
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9.8 85 Reviews
  • Cherry Tree Care Home, Caldicot
Cherry Tree provides a warm, welcoming, and person-centred environment where residents are supported to thrive and enjoy a fulfilling quality of life. The home recognises that moving into care can be a significant life change and works hard to ensure the transition is as comfortable and reassuring as possible for both residents and their families.

The dedicated team demonstrates a strong understanding of the challenges associated with ageing and is committed to promoting dignity, independence, and wellbeing. Care is tailored to individual needs, preferences, and life histories, ensuring residents remain at the centre of all decisions affecting their daily lives.

Family involvement is actively encouraged, with open visiting arrangements enabling loved ones to maintain meaningful relationships and remain an important part of residents' lives. The welcoming atmosphere, including access to refreshments, communal areas, and outdoor spaces, helps create a homely environment where visitors feel valued and residents remain connected to those who matter most.

Residents are encouraged to continue pursuing existing hobbies and interests while also exploring new opportunities through the home's activities programme and social events. Facilities such as the café, comfortable lounges, and landscaped outdoor areas provide opportunities for social interaction, relaxation, and engagement within the home community.

Cherry Tree successfully promotes a positive and enriching living environment where residents feel safe, valued, respected, and supported to maintain their independence, relationships, interests, and overall wellbeing. The home's approach reflects a strong commitment to person-centred care and enhancing residents' quality of life.
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Care Provided by Cherry Tree Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1500
  • Self-Funded Nursing Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1750 – £1900
  • RESPITE Self-Funded Nursing Care: £1750 – £1900

*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
**Please note that the fee payable by the Resident if receiving nursing care will be amended to also add on the NHS Funded Nursing Care , if the Resident is assessed as eligible by the LHB.

The price(s) shown are provided by the care home. Contact Cherry Tree Care Home for full pricing details and T&Cs.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnieszka Lamb (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)

Visiting

  • Cherry Tree actively supports residents to maintain meaningful relationships and understands the importance of staying connected with friends and family. Residents are encouraged and supported to receive visits from loved ones, attend family events where possible, and maintain regular contact through telephone calls, video calls, letters, and social media when appropriate.


    Staff work closely with residents and their families to understand individual preferences and ensure that communication and visits are facilitated in a way that promotes emotional wellbeing, independence, and social inclusion. Visitors are welcomed into the home, and private areas are available to support quality time with family and friends.


    Feedback from residents and relatives indicates that maintaining these important relationships contributes positively to residents' happiness, sense of belonging, and overall quality of life. The home's approach demonstrates a commitment to person-centred care by recognising the value of family involvement and supporting residents to remain connected to their wider community.

Parking

  • Parking is free

Cherry Tree Care Home Reviews (85)

9.8

Cherry Tree Care Home has a Review Score of 9.8 (9.833) out of 10, based on 26 reviews in the last 2 years.
Over all time Cherry Tree Care Home has 85 reviews.

Overall Experience
  • 73
  • 12
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Date Published
  • 85
  • 9
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  • 26
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Reviewer Connection to Cherry Tree Care Home
  • 32
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  • 6
  • 5
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Total of 85, showing 1-20
Review from F C (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed with Cherry Tree from day 1. The staff are excellent and I have total confidence in them. The garden is well maintained and a lovely environment for residents on mums first birthday at CT (this month) she was made to feel very special by all the staff. Lovely!
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you for your lovely feedback. We are so pleased that you are happy with the care provided at Cherry Trees and that your mum enjoyed her birthday celebration with us.
Your kind words will be shared with the team.
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Review from J B (Son of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Cherry Tree to be a very good care home. Nicely decorated (just updated too). The staff are excellent, with care giving folk and registered nurses always on hand and helping residents. The rooms are great quality too.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you for taking the time to leave such a thoughtful review.
We're pleased to hear your positive experience at Cherry Tree Care Home, particularly your comments about the environment, recent updates to the home, and the quality of the rooms. It's also encouraging to know that you feel supported by both our care staff and registered nurses who are on hand to assist residents throughout the day.
Your feedback means a great deal to the whole team.
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Review from L T (Granddaughter of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad stayed at this care home for several months, and we couldn't have asked for better care. The staff were consistently kind, patient, and treated him with genuine respect. They made an effort to get to know him as a person, which really helped him settle in. The home was always clean and well-run,
and there were regular activities to keep residents engaged. As a family, we felt reassured knowing he was in such safe and caring hands.
Reply from Agnes Lamb, General Manager at Cherry Tree Care Homethank you so much for taking the time to share such kind feedback.
We are truly pleased to hear that your grandad felt well cared for during his stay with us and that you, as a family, felt reassured and supported. It is always our priority to ensure every resident is treated with dignity, respect, and genuine warmth, and it is especially rewarding to hear that the team took the time to get to know him as an individual.
We also appreciate your recognition of the home environment and activities programme. Maintaining a clean, well-run, and engaging home is something the whole team works hard to achieve every day.
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Review from S Z (Relative of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only good words to say about this care home. The management team are cheerful and helpful despite being busy. The atmosphere is very homely and welcoming. The cleanliness is top notch, hats off to the domestic team for always keeping the environment clean and spotless. The care team has always
gone above and beyond to make the residents comfortable. Also the kitchen team does amazing job trying to provide freshly prepared meal every single day. Overall, recommended.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your wonderful feedback and kind recommendation.
We are truly delighted to hear that you feel our home is welcoming, homely, and well cared for. Your lovely comments mean a great deal to the entire team. I am especially pleased to hear your recognition of our domestic team for maintaining such high standards of cleanliness, our care staff for their compassion and dedication, and our kitchen team for the freshly prepared meals they provide each day. I will ensure your kind words are shared with everyone, as positive feedback like this really boosts morale and reminds us why we do what we do.
At Cherry Tree Care Home, we continuously strive to provide the highest standard of care and support to all our residents and families, so it is wonderful to know this has been reflected in your experience.
Thank you again for taking the time to leave such thoughtful feedback. It is greatly appreciated.
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Review from Heidi U (Regular Volunteer) published on 11 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come every week with the children from Dewstow Primary School. It brings so much joy to the children & residents. We are always made to feel welcome.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeWe love having you! The bond between the Dewstow students and our residents is pure magic. It's wonderful to see how much joy these visits bring to both generations. Thank you for being such an important part of our community. You are always welcome!
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Review from H H (Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Cherry Tree, I love it from when I came in. I love staff Pauline and Janice, we been freinds ever since. Domestic team is amazing. Chef is very good - she will cook everything for everybody. Very caring staff. Staff work hard and they feel appreciated. I like appreciation day for staff.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your kind and thoughtful review. Were delighted to hear how much you enjoy Cherry Tree and that youve felt welcomed and comfortable from the moment you arrived. Pauline and Janice will be so pleased to know how much their friendship and support mean to you.

Were also very proud of our domestic team and our chef, who always go the extra mile to make sure everyone feels cared for and catered for. Your recognition of how hard the staff work and how appreciated they feel truly means a lot to us. Were glad you enjoy our staff appreciation days tootheyre a small way of saying thank you to a wonderful team.

Your feedback is greatly appreciated, and were so happy Cherry Tree feels like home to you.
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Review from R P (Niece of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been at Cherry Tree Care home for a little over 2 years. She has been carefully looked after during this time by all of the staff with dignity and care. Lots of different pastimes, social gatherings and regard for the staff. Its a very comfortable and safe place for my aunt to be in, in
her last days our new manager Agnes is fab and very approachable.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you very much for sharing such a kind and meaningful review about your aunt's time at Cherry Tree. It is truly touching to hear that she has been cared for with dignity, compassion, and respect over the past two years. Our team is dedicated to ensuring residents feel safe, comfortable, and valued, especially during such important stages of their lives, and your words reflect that commitment beautifully.
We are also delighted that you have found the home to be a comfortable and secure place, and that the activities and social gatherings have contributed positively to your aunt's wellbeing. Your feedback means a great deal to all of us. Thank you for placing your trust in Cherry Tree during this very personal and important time.
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Review from M P (Wife of Resident) published on 2 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cherry Tree is a very friendly care home. They provide excellent care, staff are great and knowledgeable. The best care home in the area.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your kind words and for taking the time to share your experience of Cherry Tree. We are delighted to hear that you found our home friendly and that our teams care and knowledge made a positive impression. Your feedback means a great deal to our staff, who are truly dedicated to providing the highest standard of care every day. On behalf of everyone at Cherry Tree, thank you for your support and trust.
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Review from G J (Friend of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the home each week, I am always made to feel welcome. The team are always available to assist the residents and treat them with respect and compassion. The management team are always available. Lots of activities are going on, the lifestyle team are always introducing new things of interest
and relevant to people's abilities.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for taking the time to share your feedback. It truly means a great deal to us.
As General Manager, I'm proud to hear that you feel welcomed during your visits and that our team's commitment to respect, compassion, and availability is evident. Our residents are at the heart of everything we do, and it's wonderful to know that this is reflected in the care and support they receive.
I'm also delighted that you've noticed the efforts of our lifestyle team. They work incredibly hard to provide engaging, meaningful activities that are inclusive and tailored to individual abilities, and your comments will mean a lot to them.
Thank you again for your kind words and ongoing support. We always value your visits and feedback.
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Review from D M (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Cherry Tree for 2 years. The staff are amazing making it truly a home from home. Mum is so much happier and definitely healthier than when she lived on her own. Plenty of activities to keep Mum stimulated. Wish we had arranged for Mum to come to Cherry Tree sooner!
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your lovely message. Were delighted to hear that your mum has settled in so well and that shes happier and healthier since joining us at Cherry Tree. Thats exactly what we strive fora true home from home where every resident feels comfortable, cared for, and engaged.
Our team will be so pleased to know their efforts make such a positive difference. Its a real privilege to care for your mum and to see her enjoying the activities and community here.
Thank you again for your kind words and for placing your trust in us.
Warm regards,
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Review from Christine C (Daughter of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cherry Tree is a welcoming and cheerful home from home. It is staffed by a professional and caring team of nurses, carers and ancillary staff who are a pleasure to deal with. They are helpful and kind to the residents and families. The food is of high quality and the homemade cakes are a real treat
every day! The rooms are clean and well decorated. I would highly recommend Cherry Tree to anyone.
Reply from Agnes Lamb, General Manager at Cherry Tree Care HomeThank you so much for your kind and thoughtful words. We're truly delighted to hear that you find Cherry Tree to be a welcoming and cheerful home. Our team takes great pride in providing compassionate care and creating a homely, positive environment for our residents and their families.
Your appreciation means a great deal to all of us-especially our kitchen and care teams, who work hard every day to make Cherry Tree a special place to live and visit.
Thank you again for your recommendation and support.
Warm regards
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Review from H R (Son of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management are very diligent. Care support is very caring for all residents.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your kind words. We are so glad to hear that you've had a positive experience with our team. Your feedback is truly appreciated. It is our privilege to look after your mum.
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Review from Rhiannon S (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff have delivered excellent care in adapting to my mother's medical needs. She benefits from 24/7 nursing care and has had a GP visit every week. Her health is monitored and there is excellent communication between staff and family. The carers are kind, thorough and hard-working. I
just wish there were more of them, as they never stop! They are amazing! They are an example of the best of humanity. The kitchen provides nutritious food with home made sauces and soups. The home is clean and laundry is wonderful. These staff also add another layer of care by giving company and familiarity.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your feedback. It is our pleasure to look after your mum. She is a part of our family. We appreciate your kind words about our staff's dedication, communication, and the quality of our services. Thank you for recognizing their hard work and commitment. Means a lot to the team!
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Review from Susan J (Resident) assisted by family/friend published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are kind and lovely. They keep me clean and I love my shower and hairwash. They work so hard. They know me and what I like. The nurses check on me and I have a GP visit me in my room. I feel safe. The food is good and they cook my favourite, scampi, for me. I love the coffee machine. I love
the cleaners too. They keep my room spotless, but are also my friends. All the staff are kind. Thank you.
Reply from Anju KC, Operations Executive at Cherry Tree Care HomeThank you so much for your kind words. It is our pleasure to look after you and to ensure your comfort and well being. It is wonderful to hear how much you appreciate everyone.
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Review from Wendy P (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent the last years of her life at Cherry Tree Care Home from April 2022, until the end of December 2024. She surprised her family by not only fitting into life at Cherry Tree, but being positive and enjoying the company, care and activities. Mum was extremely well looked after and as her
needs increased, so the care seamlessly did the same. Staff were with mum at her passing and we cannot thank them enough for their empathetic care. Cherry Tree became a big part of our lives, and with loosing mum, we've also lost our Cherry Tree family. Thank you all so very much for everything.
Reply from Anna Cooper, General Manager at Cherry Tree Care HomeGood afternoon. Thank you so much for your kind words. It was an absolute pleasure to look after your mum and she is deeply missed by us all. You will always be part of our Cherry Tree family and we look forward to your next visit. Kind regards
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Review from J T (Resident) assisted by family/friend published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marvellous! It's wonderful here, everyone is so kind and friendly, they can't do enough for me. The food here is excellent too. You can't fault it.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking the time to leave the team Cherry Tree with such a lovely feedback.
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Review from R J (Son of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff, my mum has settled in very well to her new environment and everyone has been very accommodating.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your kind words, they are very much appreciated.
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Review from W W (Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are very friendly and soon were calling me by my Christian name.
Being one of the males, made settling a bit difficult. The menu of meals very good.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your kind words and for taking time to share your experience with us.
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Review from J M (Husband of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During hot weather sitting in the lovely garden is a treat. The staff even serve afternoon tea while we sit outside.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for taking time to share your experience. We are delighted to hear that you experience at Cherry Tree are positive.
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Review from Malcolm E (Mother-in-law of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cherry Tree is always well-presented and welcoming.
It gives a very good service.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for taking time to share you experience at Chery Tree. We are grateful for opportunity to be comforting home for your loved ones.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Cherry Tree Care Home is calculated as follows: ( (260 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 311 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 11 Feb 2026
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Agnieszka

Agnieszka Lamb

Job Title: General Manager Joined: 2024

I am proud to be the General Manager at Cherry Tree, where we are dedicated to creating a safe, welcoming, and person-centred home for every resident. With over 10 years of experience in the care sector, I am passionate about promoting dignity, compassion, and the highest standards of care.


My journey in social care began with a desire to support older adults and ensure that everyone feels valued, respected, and truly at home. Throughout my career, I have remained committed to improving the quality of life for those we support and creating environments where residents can thrive.


Together with our dedicated team, I work to ensure that every resident receives personalised support tailored to their individual needs, preferences, and wishes. We focus on meaningful engagement, maintaining independence, and building strong relationships with residents and their families.


I believe that excellent care is about more than meeting needs—it is about creating a warm and supportive community where people feel safe, happy, and empowered to live life to the fullest. It is a privilege to lead the team at Cherry Tree and to make a positive difference in the lives of our residents every day.

Frequently Asked Questions about Cherry Tree Care Home

What types of Care is Cherry Tree Care Home registered for?

Older Person Care, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cherry Tree Care Home have?

There are 35 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Cherry Tree Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cherry Tree Care Home to the centre of Caldicot?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cherry Tree Care Home to verify any information. View our terms and conditions. Cherry Tree Care Home has an Enhanced Service - more info.