Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF
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9.8 85 Reviews
  • Cherry Tree Care Home, Caldicot
Cherry Tree provides a warm, welcoming, and person-centred environment where residents are supported to thrive and enjoy a fulfilling quality of life. The home recognises that moving into care can be a significant life change and works hard to ensure the transition is as comfortable and reassuring as possible for both residents and their families.

The dedicated team demonstrates a strong understanding of the challenges associated with ageing and is committed to promoting dignity, independence, and wellbeing. Care is tailored to individual needs, preferences, and life histories, ensuring residents remain at the centre of all decisions affecting their daily lives.

Family involvement is actively encouraged, with open visiting arrangements enabling loved ones to maintain meaningful relationships and remain an important part of residents' lives. The welcoming atmosphere, including access to refreshments, communal areas, and outdoor spaces, helps create a homely environment where visitors feel valued and residents remain connected to those who matter most.

Residents are encouraged to continue pursuing existing hobbies and interests while also exploring new opportunities through the home's activities programme and social events. Facilities such as the café, comfortable lounges, and landscaped outdoor areas provide opportunities for social interaction, relaxation, and engagement within the home community.

Cherry Tree successfully promotes a positive and enriching living environment where residents feel safe, valued, respected, and supported to maintain their independence, relationships, interests, and overall wellbeing. The home's approach reflects a strong commitment to person-centred care and enhancing residents' quality of life.
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Care Provided by Cherry Tree Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1500
  • Self-Funded Nursing Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1750 – £1900
  • RESPITE Self-Funded Nursing Care: £1750 – £1900

*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
**Please note that the fee payable by the Resident if receiving nursing care will be amended to also add on the NHS Funded Nursing Care , if the Resident is assessed as eligible by the LHB.

The price(s) shown are provided by the care home. Contact Cherry Tree Care Home for full pricing details and T&Cs.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnieszka Lamb (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)

Visiting

  • Cherry Tree actively supports residents to maintain meaningful relationships and understands the importance of staying connected with friends and family. Residents are encouraged and supported to receive visits from loved ones, attend family events where possible, and maintain regular contact through telephone calls, video calls, letters, and social media when appropriate.


    Staff work closely with residents and their families to understand individual preferences and ensure that communication and visits are facilitated in a way that promotes emotional wellbeing, independence, and social inclusion. Visitors are welcomed into the home, and private areas are available to support quality time with family and friends.


    Feedback from residents and relatives indicates that maintaining these important relationships contributes positively to residents' happiness, sense of belonging, and overall quality of life. The home's approach demonstrates a commitment to person-centred care by recognising the value of family involvement and supporting residents to remain connected to their wider community.

Parking

  • Parking is free

Cherry Tree Care Home Reviews (85)

9.8

Cherry Tree Care Home has a Review Score of 9.8 (9.833) out of 10, based on 26 reviews in the last 2 years.
Over all time Cherry Tree Care Home has 85 reviews.

Overall Experience
  • 73
  • 12
  • 0
  • 0
  • 0
Date Published
  • 85
  • 9
  • 12
  • 26
  • 59
Reviewer Connection to Cherry Tree Care Home
  • 32
  • 13
  • 6
  • 5
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 81-85
Review from Mark H (Son of Resident) published on 5 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cherry Tree Care Home isn't the first home we have tried for my mum, but it is by far and away the best. The staff, facilities, atmosphere, and every other aspect of the home is brilliant. I really wanted the best for my mum, and couldn't really ask for more. The staff are always friendly and engaging,
both to mum and to her visitors. I would thoroughly recommend Cherry Tree too as a place in which you can place a loved one knowing they will be cared for and looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D R (Wife of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff dedicated and caring, creating a happy atmosphere for residents and family. Home Management - very professional, kept informed of all eventuality. Utmost gratitude and respect for the way Cherry Tree home is run.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from I R (Son of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean home, staff very friendly, accommodating nice environment to spend time with my dad.
Manager of home - knowledgable/caring.
Excellent home for my dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from A B (Friend of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no concerns at all with regards to the care of my friend. My visits are always random and I always leave happy with her care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat D (Sister of Resident) published on 24 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cherry Tree Care Home, as soon as you walk in you feel comfortable. Everyone was friendly and very helpful. My sister settled in very quickly and is still very happy. They look after her from morning to next morning really well. She joins in with activities and is very fond of the staff. I feel happy
to leave her there and know that she is looked after and is safe and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Cherry Tree Care Home is calculated as follows: ( (260 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 311 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 11 Feb 2026
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Agnieszka

Agnieszka Lamb

Job Title: General Manager Joined: 2024

I am proud to be the General Manager at Cherry Tree, where we are dedicated to creating a safe, welcoming, and person-centred home for every resident. With over 10 years of experience in the care sector, I am passionate about promoting dignity, compassion, and the highest standards of care.


My journey in social care began with a desire to support older adults and ensure that everyone feels valued, respected, and truly at home. Throughout my career, I have remained committed to improving the quality of life for those we support and creating environments where residents can thrive.


Together with our dedicated team, I work to ensure that every resident receives personalised support tailored to their individual needs, preferences, and wishes. We focus on meaningful engagement, maintaining independence, and building strong relationships with residents and their families.


I believe that excellent care is about more than meeting needs—it is about creating a warm and supportive community where people feel safe, happy, and empowered to live life to the fullest. It is a privilege to lead the team at Cherry Tree and to make a positive difference in the lives of our residents every day.

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