Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF
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9.8 85 Reviews
  • Cherry Tree Care Home, Caldicot
Cherry Tree provides a warm, welcoming, and person-centred environment where residents are supported to thrive and enjoy a fulfilling quality of life. The home recognises that moving into care can be a significant life change and works hard to ensure the transition is as comfortable and reassuring as possible for both residents and their families.

The dedicated team demonstrates a strong understanding of the challenges associated with ageing and is committed to promoting dignity, independence, and wellbeing. Care is tailored to individual needs, preferences, and life histories, ensuring residents remain at the centre of all decisions affecting their daily lives.

Family involvement is actively encouraged, with open visiting arrangements enabling loved ones to maintain meaningful relationships and remain an important part of residents' lives. The welcoming atmosphere, including access to refreshments, communal areas, and outdoor spaces, helps create a homely environment where visitors feel valued and residents remain connected to those who matter most.

Residents are encouraged to continue pursuing existing hobbies and interests while also exploring new opportunities through the home's activities programme and social events. Facilities such as the café, comfortable lounges, and landscaped outdoor areas provide opportunities for social interaction, relaxation, and engagement within the home community.

Cherry Tree successfully promotes a positive and enriching living environment where residents feel safe, valued, respected, and supported to maintain their independence, relationships, interests, and overall wellbeing. The home's approach reflects a strong commitment to person-centred care and enhancing residents' quality of life.
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Care Provided by Cherry Tree Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1500
  • Self-Funded Nursing Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1750 – £1900
  • RESPITE Self-Funded Nursing Care: £1750 – £1900

*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
**Please note that the fee payable by the Resident if receiving nursing care will be amended to also add on the NHS Funded Nursing Care , if the Resident is assessed as eligible by the LHB.

The price(s) shown are provided by the care home. Contact Cherry Tree Care Home for full pricing details and T&Cs.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnieszka Lamb (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)

Visiting

  • Cherry Tree actively supports residents to maintain meaningful relationships and understands the importance of staying connected with friends and family. Residents are encouraged and supported to receive visits from loved ones, attend family events where possible, and maintain regular contact through telephone calls, video calls, letters, and social media when appropriate.


    Staff work closely with residents and their families to understand individual preferences and ensure that communication and visits are facilitated in a way that promotes emotional wellbeing, independence, and social inclusion. Visitors are welcomed into the home, and private areas are available to support quality time with family and friends.


    Feedback from residents and relatives indicates that maintaining these important relationships contributes positively to residents' happiness, sense of belonging, and overall quality of life. The home's approach demonstrates a commitment to person-centred care by recognising the value of family involvement and supporting residents to remain connected to their wider community.

Parking

  • Parking is free

Cherry Tree Care Home Reviews (85)

9.8

Cherry Tree Care Home has a Review Score of 9.8 (9.833) out of 10, based on 26 reviews in the last 2 years.
Over all time Cherry Tree Care Home has 85 reviews.

Overall Experience
  • 73
  • 12
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Date Published
  • 85
  • 9
  • 12
  • 26
  • 59
Reviewer Connection to Cherry Tree Care Home
  • 32
  • 13
  • 6
  • 5
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 41-60
Review from Joanne R (Daughter-in-law of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are happy, respectful and dedicated to residents and their families. I've only known them six weeks and they embrace you as one huge family. The care home ticks all the boxes that I needed for my relative. I'm highly satisfied with all her needs being met. Nothing is too much bother. They all
go further for everyone. Thank you all.
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Review from M T (Son of Resident) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful staff, always willing to help Dad and are welcoming to me when I come on my regular visits.
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Review from Cathy W (Daughter of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had complete reassurance that Mum is in a home where she is well cared for in every way - personal care/nutritionally/socially, despite Covid restrictions. Her surroundings are extremely clean and well cared for; all the team are friendly and approachable and operate in a way that prevents problems
rather than react in a short term solution. When Mum's needs change, she is reassured that nothing is too much trouble.
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Review from Jennifer W (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care and support my mother has at Cherry Tree Care Home.
The staff are incredibly helpful and supportive with all my mother's needs.
It's a difficult decision on what home to go to. Cherry Tree is everything I needed it to be!
Caring staff dedicated to their job.
The
manager and her team are superb.
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Review from Anne R (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff. Cherry Tree Care Home is the perfect sized home in my opinion. Not too big, which would inevitably make it less personal. In very extreme times we have been made to feel very welcome during visits. We love that we can always approach management/nursing staff with ease and so any issues
are dealt with efficiently and always good humour (which I know they need in abundance)!
Beautiful garden which we have enjoyed all summer. Mum speaks very highly of the food which is a massive plus!
Thank you all!
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Review from Hilary W (Daughter of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always found staff courteous, helpful and caring. My mother gets on well with the staff and feels safe and cared for. She always appears clean and happy. She enjoys the food - especially the cakes!
The weekly newsletter is useful.
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Review from Andrea P (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and friendly environment. Staff committed to delivering a high standard of care. My mother became a resident in May this year and she is thriving with the regular social contact from the staff and other residents, regular, good food and support for her well-being. She is also enjoying the
social events and is still talking about her 'fine dining' experience! As a family, we are relieved my mother is in a safe, caring environment. She has settled so well and is happy.
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Review from J W (Daughter of Resident) published on 14 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Cherry Tree Care Home highly enough. The staff are kind, caring and nothing is too much trouble for them. They are all stars! Cherry Tree provides entertainment, hairdressing and chiropody, and the catering is first-class - always a choice of menu. Visitors are made to feel welcome and
part of the Cherry Tree family. I am so pleased with the care that Mum is receiving.
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Review from Margaret H (Niece of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been very well looked after at Cherry Tree Care Home.
The home is very well managed, has a very good ethos and reputation, and the staff have been friendly and helpful at all times.
The food is excellent and the beautiful garden is very well maintained and is a very pleasant place to
sit and relax.
Reply from Gillian Jones, General Manager at Cherry Tree Care HomeThank you for taking the time to review Cherry Tree. The feedback will be passed onto the team, we are looking forward to having you back to relax in the garden to see your aunt soon.
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Review from Alun W (Son of Resident) published on 8 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best experience of care homes I could have wished for during a difficult period. Staff were brilliant with mum and management team extremely professional and caring.
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Review from H A (Daughter of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with way care home is managed. They have kept home Covid-19 free. Looked after Mum's increasing needs with dignity, care and compassion, this is due to the staff and management. Mum has been in the care home for two years.
Reply from Gillian Jones, General Manager at Cherry Tree Care HomeThank you for your review and for your support and understanding throughout the COVID-19 lockdown.
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Review from Elizabeth W (Daughter of Resident) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia, but the staff at Cherry Tree Care Home always treat her with respect and dignity. They are a caring community where her nursing needs can also be treated. Regular visits from local GP's and allied health professionals mean a holistic approach to the wellbeing of the residents.
Appearance
is important to her and she is always dressed well with appropriate jewellery and clothes. She has her hair and nails done regularly, so she always looks nice and well cared for.
Staff are kind and fun-loving and there is always a warm welcome awaiting every time I visit.
There are lots of activities available but although she declines to join in most of the time, they give her some individual attention which is important to stimulate her.
The only negative I can comment on is that the rooms are small and they don't accommodate many personal items, although she has got lots of pictures of her family in her room.
Reply from Gillian Jones, General Manager at Cherry Tree Care HomeThank you for this review; I respect your comments.
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Review from J B (Daughter of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved to Cherry Tree in September 2020 after being in the hospital. Outstanding COVID safety precautions were taken. Mum received a wonderfully warm welcome. Since then, her care has been excellent, and she is treated with love and dignity. Outstanding leadership from their manager and all the staff
follow her lead. They not only care for your loved one they care about you as well.
Reply from Gillian Jones, General Manager at Cherry Tree Care HomeThank you for your lovely comments; it is a pleasure to provide care and to be trusted to do so.
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Review from Susan B (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the home Dad has settled in well. Everyone seems really good to him. He is looking well and seems happy. Can't comment on room because not been able to see it.
Reply from Gillian Jones, General Manager at Cherry Tree Care HomeThank you for your review of Cherry Tree it is a pleasure to care for your Dad.
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Review from Pam F (Niece of Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many homes over the years, and I feel Cherry Trees is way above all the ones I have been in. Far superior in all aspects.
Reply from Gillian Jones, General Manager at Cherry Tree Care HomeWhat a lovely review. Thank you so much for your comments.
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Review from Anne B (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff for making Mum’s 100th birthday very special. Amazing photos for the family to cherish. I would like to quote what her great-grandson sent. ‘It's amazing what they did to celebrate’. It’s comforting to know that she had such a nice day and the cake - well done to the
cook!
Reply from Gillian Jones, General Manager at Cherry Tree Care HomeThank you for your very kind words, it was a privilege to be able to celebrate your mum's 100th birthday with her.
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Review from J K (Daughter of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In this strange time, I am not able to specify a particular time since March. I have telephoned every day to ask how my Mum is. Whether it is the Manager or a member of staff who answers, it is always pleasant and they have taken time to speak to me. Mum has received comfort and support, as well as
exemplary care, through this difficult period.
Reply from Gill Jones, General Manager at Cherry Tree Care HomeThank you for the lovely comments regarding the care we provide at Cherry Tree, it has been a very difficult time in 2020, the wellbeing of the residents we care for is paramount, the team have risen above and beyond to the challenges we have been faced with. The continued support from all relatives has been very much appreciated and has made our Cherry Tree family stronger together.
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Review from R T (Son-in-law of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The fact that the home has had no positive cases of Coronavirus demonstrates the high quality of care maintained throughout this period. I have also been kept informed by a weekly newsletter of the day to day activities being undertaken. In addition, there is always a member of staff available to discuss
any matters. I am fully satisfied with the day to day happenings.
Reply from Gill Jones, General Manager at Cherry Tree Care HomeThank you for the lovely comments regarding the care we provide at Cherry Tree, it has been a very difficult time in 2020, the wellbeing of the residents we care for is paramount, the team have risen above and beyond to the challenges we have been faced with. The continued support from all relatives has been very much appreciated and has made our Cherry Tree family stronger together.
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Review from Peter R (Son-in-law of Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident in Cherry Tree for several years now and I cannot recommend it highly enough. The atmosphere created by management and staff is wonderful - always welcoming, inclusive and professional. My mother-in-law continues to be wonderfully supported through these very difficult
times of Covid and although we cannot have face to face meetings, we are regularly able to chat via online platforms. Would highly recommend.
Reply from Gill Jones, General Manager at Cherry Tree Care HomeThank you for the lovely comments regarding the care we provide at Cherry Tree, it has been a very difficult time in 2020, the wellbeing of the residents we care for is paramount, the team have risen above and beyond to the challenges we have been faced with. The continued support from all relatives has been very much appreciated and has made our Cherry Tree family stronger together.
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Review from Liz P (Daughter of Resident) published on 20 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Being made to move my father, who suffers from dementia, from his previous care home, during a pandemic could not have been easier without the support of the amazing manager and her staff, they are truly incredible, loving and caring and nothing seems too much trouble. I am kept fully informed of any
health issues that arise with dad and more importantly, dad sounds happy and content. I would not hesitate to highly recommend Cherry Trees, who after only a short time feel like family.
Reply from Gill Jones, General Manager at Cherry Tree Care HomeThank you for taking the time to review Cherry Tree Care Home, and for your kind words. Seeing this truly makes all we do so worthwhile.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Cherry Tree Care Home is calculated as follows: ( (260 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 311 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 11 Feb 2026
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Agnieszka

Agnieszka Lamb

Job Title: General Manager Joined: 2024

I am proud to be the General Manager at Cherry Tree, where we are dedicated to creating a safe, welcoming, and person-centred home for every resident. With over 10 years of experience in the care sector, I am passionate about promoting dignity, compassion, and the highest standards of care.


My journey in social care began with a desire to support older adults and ensure that everyone feels valued, respected, and truly at home. Throughout my career, I have remained committed to improving the quality of life for those we support and creating environments where residents can thrive.


Together with our dedicated team, I work to ensure that every resident receives personalised support tailored to their individual needs, preferences, and wishes. We focus on meaningful engagement, maintaining independence, and building strong relationships with residents and their families.


I believe that excellent care is about more than meeting needs—it is about creating a warm and supportive community where people feel safe, happy, and empowered to live life to the fullest. It is a privilege to lead the team at Cherry Tree and to make a positive difference in the lives of our residents every day.

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