Cherry Tree Care Home

209 Newport Road, Caldicot NP26 4AF
Review Us
9.8 85 Reviews
  • Cherry Tree Care Home, Caldicot
Cherry Tree provides a warm, welcoming, and person-centred environment where residents are supported to thrive and enjoy a fulfilling quality of life. The home recognises that moving into care can be a significant life change and works hard to ensure the transition is as comfortable and reassuring as possible for both residents and their families.

The dedicated team demonstrates a strong understanding of the challenges associated with ageing and is committed to promoting dignity, independence, and wellbeing. Care is tailored to individual needs, preferences, and life histories, ensuring residents remain at the centre of all decisions affecting their daily lives.

Family involvement is actively encouraged, with open visiting arrangements enabling loved ones to maintain meaningful relationships and remain an important part of residents' lives. The welcoming atmosphere, including access to refreshments, communal areas, and outdoor spaces, helps create a homely environment where visitors feel valued and residents remain connected to those who matter most.

Residents are encouraged to continue pursuing existing hobbies and interests while also exploring new opportunities through the home's activities programme and social events. Facilities such as the café, comfortable lounges, and landscaped outdoor areas provide opportunities for social interaction, relaxation, and engagement within the home community.

Cherry Tree successfully promotes a positive and enriching living environment where residents feel safe, valued, respected, and supported to maintain their independence, relationships, interests, and overall wellbeing. The home's approach reflects a strong commitment to person-centred care and enhancing residents' quality of life.

Care Provided by Cherry Tree Care Home

Primary Care Categories

  • Older Person Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1500
  • Self-Funded Nursing Care: £1350 – £1500
  • RESPITE Self-Funded Residential Care: £1750 – £1900
  • RESPITE Self-Funded Nursing Care: £1750 – £1900

*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
**Please note that the fee payable by the Resident if receiving nursing care will be amended to also add on the NHS Funded Nursing Care , if the Resident is assessed as eligible by the LHB.

The price(s) shown are provided by the care home. Contact Cherry Tree Care Home for full pricing details and T&Cs.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Cherry Tree Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnieszka Lamb (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2026
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)

Visiting

  • Cherry Tree actively supports residents to maintain meaningful relationships and understands the importance of staying connected with friends and family. Residents are encouraged and supported to receive visits from loved ones, attend family events where possible, and maintain regular contact through telephone calls, video calls, letters, and social media when appropriate.


    Staff work closely with residents and their families to understand individual preferences and ensure that communication and visits are facilitated in a way that promotes emotional wellbeing, independence, and social inclusion. Visitors are welcomed into the home, and private areas are available to support quality time with family and friends.


    Feedback from residents and relatives indicates that maintaining these important relationships contributes positively to residents' happiness, sense of belonging, and overall quality of life. The home's approach demonstrates a commitment to person-centred care by recognising the value of family involvement and supporting residents to remain connected to their wider community.

Parking

  • Parking is free

9.8

Cherry Tree Care Home has a Review Score of 9.8 (9.833) out of 10, based on 26 reviews in the last 2 years.
Over all time Cherry Tree Care Home has 85 reviews.

Overall Experience
  • 73
  • 12
  • 0
  • 0
  • 0
Date Published
  • 85
  • 9
  • 12
  • 26
  • 59
Reviewer Connection to Cherry Tree Care Home
  • 32
  • 13
  • 6
  • 5
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 21-40
Review from A T (Niece of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Cherry Tree for the last 4 years and the care she gets is exemplary. Such kindness and attention she receives is first class.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you very much for your kind words! We are trilled to hear you've had such a good experience at Cherry Tree.
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Review from A M (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Cherry Tree for two months from the first visit we knew that this would be the place for Mum. I cannot express enough the kindness and care that everyone has shown not only to my mum but also to me. I know Mum is safe and happy and she has made some lovely friends with the other residents
and the care team. I would like to thank them all for looking after my mum and improving her quality of life.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking time to share your experience at Cherry Tree. We're grateful for the opportunity to be comforting home for your loved ones, and we look forward to continue to serve them with the utmost compassion and dedication.
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Review from Gareth D (Cousin of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been in the facility for a number of years. The care she has received has always been exemplary. The interactions with myself and family members have been very supportive on occasions when there have been medical issues and difficulties regarding the resident's behaviour. They have aided
us with information regarding getting grants for the resident, plus help with other elderly family members.
It is more a home not a facility.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you very much for taking the time to leave us feedback about your experience. We are very grateful to hear that "it is more a home, not a facility" and that care received by our staff at Cherry Tree was " exemplary".
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Review from N D (Son-in-law of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cherry Tree is an excellent care home, with wonderful, dedicated staff who have made my mother-in-law feel welcome and looked after. The building itself is comfortable and clean, and there is a lovely garden available for residents and visitors. Management are approachable and responsive if there's
anything we need to discuss, and overall we've been very happy with the home.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for taking the time to review Cherry Tree Care Home and for your kind words. We are also so pleased to hear that your mother-in-law and you had a positive experience at Cherry Tree Care Home. It is always nice to hear words like "wonderful, dedicated staff" and "approachable and responsive" being used to describe staff at Cherry Tree.
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Review from G M (Son of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The service provided is always good in all aspects, the staff are always polite and helpful and protect the dignity of the residents. The food provided is very good and always comes with menu choices.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeWe appreciate you taking the time to leave your review. It is always nice to hear from the family members feeling as if their loved ones are cared for and looked after so well with us. Seeing this truly makes all we do so worthwhile.
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Review from T W (Stepdaughter of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
There is always a warm welcome awaiting when visiting Cherry Tree.
The residents all look well cared for, and the staff are generally all on hand to assist if anyone needs it.
The facilities are very good for the residents with entertainment going into the home on a regular basis.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your feedback. We are so pleased to hear you are happy with the care provided at Cherry Tree and, if there is anything we can do, to make your family member stay as comfortable as possible, please do let us know.
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Review from Del J (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s now Mum’s 4th month at Cherry Tree. We’re on a long path which we'll get through because we have the support of the entire Cherry Tree team. The carers, nurses and management have taken so much time to get to know Mum and her quirks to make Mum more comfortable and happy.
The care is excellent
– when doctors are needed, the local GP is very responsive;
The meals are tasty and varied (fab roast dinners and daily afternoon teas for visitors to share too!);
There are weekly activities. Mum’s enjoying film days. She loves having her hair done. She’s had a chiropody appointment too. Bingo is next.
When we’ve needed extra help with external dental and hospital visits – this has been offered.
Most of all, the Cherry Tree team care – they go the extra mile to make sure every concern – Mum’s or ours – is addressed. Cherry Tree is a family not "just" a nursing home. We know that Mum is in safe hands and she's in the best place.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your lovely review. We are so pleased to hear "the care is excellent " and that our " team care go the extra mile to make sure every concern is addressed". It is always nice to hear "Cherry Tree is a family not just a nursing home". Seeing this truly makes all we do so worthwhile.
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Review from Helen M (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Hallmark Cherry Tree for a year now. Staff went out of their way to make her feel at home, as it was a challenging time and she'd never experienced anything other than her own home and independence.
Food and activities are very good. Staff are approachable and helpful. Though at times
they are short of staff. When Mum was poorly and also after a fall, outside of Cherry Tree, staff ensured the GP came out to check on her and she had medication as required.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for a lovely review. It is always nice to hear "make her feel at home" and "staff are approachable and helpful". Thank you for choosing us to care for your mother.
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Review from K H (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff to be kind and considerate which means a lot as I was caring for my mother and you feel no one can look after her as well as her family. The activities program means so much to my mum as she was a very active person until her stroke. She loved water and was a good swimmer
so a deep soak in a big bath she would love. Food is also important and the majority of the choice she enjoys.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you so much for your lovely words regarding Cherry Tree care home, we really appreciate your reveiw. It is always nice to hear that our staff is 'kind and considerate'. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
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Review from David H (Son-in-law of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are helpful and caring. Activities are well thought-out for residents to join in. Always made welcome when visiting.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for your lovely reveiw. It is always nice to hear our staff is 'helpful and caring'. Please let us know, if there is anything we can do to make your family member stay as comfortable as possible.
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Review from Gillian M (Daughter-in-law of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always greeted in a very friendly way by staff and management. Management are always happy to help with any enquiries. The staff and entertainment team are caring and supportive to the residents, encouraging them to take part in organised activities and happy to help them when asked.
Reply from Agnieszka Melgies, Deputy Manager at Cherry Tree Care HomeThank you for a lovely review. It is nice to hear the way you describe Cherry Tree care home. It is always nice to hear our staff is 'friendly' and management is 'always happy to help'. If there is anything else we can do to make it even more comfortable for your family member, please let the team know.
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Review from Louise M (Niece of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cherry Tree has provided a very caring home for my aunt now that she can no longer look after herself. The staff are wonderful and treat her with such kindness and dignity. The accommodation is lovely and communal areas are comfortable and are kept spotless. The staff know each and every resident so
well and care for their individual needs.
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Review from P S (Relative of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my relative's stay at Cherry Tree, I have always found the staff to be most helpful and attentive. They have made us very welcome as visitors. They have very high standards in hygiene and care.
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Review from Brian S (Relative of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive staff willing to go the extra mile to make residents and visitors feel comfortable. Always spotlessly clean and food on the face of it, with plenty of variety. Management is aware of the needs of each and every resident. Would recommend it most definitely.
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Review from Margaret L (Friend of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff appear very dedicated and helpful.
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Review from Helen F (Daughter of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Cherry Tree for the past 18 months, and, although she found it difficult to settle at first, she is now content due to the care and support she is given by the manager and the staff team. Mum was especially well supported in April last, when her eldest daughter (my sister) very sadly
passed away. This was an extremely difficult time for Mum but the manager and staff at Cherry Tree were very sensitive and empathetic.
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Review from C K (Son of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has settled in well during the past six months and seems quite happy. Lounge areas are clean and comfortable and there is a pleasant garden area. Staff are friendly, helpful, respectful and seem attentive.
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Review from Tracey K (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a wonderful place! Cherry Tree is a fantastic, caring and extremely friendly care home. All the staff, without exception, do an amazing job. They are kind, care-centred, hard-working, and go above and beyond to look after, not only the resident’s well-being but also family members too. At such
a difficult and emotional time, the care and support we have all received has been invaluable. The amazing managers are helpful and reassuring, and we have all been treated with such kindness and respect by all the staff. Aside from this, the home is welcoming, safe and clean, and has a very accessible and beautiful garden. I can’t recommend Cherry Tree highly enough.
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Review from Jane S (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I couldn't have wished for a better care home for our mother. The house is bright, cheerful and well-kept. There is a very homely, comfy sitting room, and a pretty and well-kept garden. Even more importantly, the staff are wonderful, really caring and loving. There is also a lot going
on, lots of people coming in to entertain, give exercise and craft classes etc. Our mother wasn't keen on joining in downstairs, so quite often someone would bring the crafts up to her room and make something with her. Nothing was too much trouble. When Mother arrived two years ago, she was underweight and had bedsores, within a couple of weeks, she'd put on weight and the sores were gone. If ever she was poorly a nurse would let us know. They were so kind and helpful to us when Mother died recently. Thank you everyone at Cherry Tree.
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Review from Lynda A (Daughter of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Cherry Tree Care Home over the February half-term for respite while we were away. I was so nervous about it as he had previously had a very bad experience of respite at a different care home. I needn't have worried. Everything about Cherry Tree, from the first contact to the actual
care is first-class. During his ten-day stay, my dad put on 6lb (which was just brilliant as he had been off his food and losing weight) and thoroughly enjoyed his stay (he'd even booked himself in for another stay for when we're next away). The staff got his favourite beer in for him and he'd have lunch and a beer every day with some other residents and even had a bit of a sing-song with another guest one day. He's going to try the bingo next time as he regrets not having a go previously! The respite room was quite small which worried me to start with but my dad loved it and said it was cosy and wants the same room next time. I really can't speak highly enough of this care home - they are fantastic!
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Cherry Tree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Cherry Tree Care Home is calculated as follows: ( (260 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 311 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cherry Tree Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 11 Feb 2026
Well-being
Good
Care and Support
Good
Environment
Good
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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Meet the Team (1)

Agnieszka

Agnieszka Lamb

Job Title: General Manager Joined: 2024

I am proud to be the General Manager at Cherry Tree, where we are dedicated to creating a safe, welcoming, and person-centred home for every resident. With over 10 years of experience in the care sector, I am passionate about promoting dignity, compassion, and the highest standards of care.


My journey in social care began with a desire to support older adults and ensure that everyone feels valued, respected, and truly at home. Throughout my career, I have remained committed to improving the quality of life for those we support and creating environments where residents can thrive.


Together with our dedicated team, I work to ensure that every resident receives personalised support tailored to their individual needs, preferences, and wishes. We focus on meaningful engagement, maintaining independence, and building strong relationships with residents and their families.


I believe that excellent care is about more than meeting needs—it is about creating a warm and supportive community where people feel safe, happy, and empowered to live life to the fullest. It is a privilege to lead the team at Cherry Tree and to make a positive difference in the lives of our residents every day.

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