Care Homes Owned by KYN Ltd in London

My dad has been cared for here for over 2 years, and he has always received exceptional, individualised care. The team don't simply look after him, they truly care about him as a person. They all know him, understand him and treat him with warmth, dignity and respect. Despite his very limited communication, they still manage to connect with him and make him smile. My dad has PSP, a rare condition with complex care needs. The team have done an incredible job of understanding his needs, stabilising his care and keeping him safe. The nursing care is of a very high standard, and the high staff-to-resident ratios allow for the individual attention and support he needs. Activities keep him engaged and bring him enjoyment. KYN feels like a warm, welcoming home where we are always made to feel supported and part of the family. We feel incredibly fortunate that my dad is cared for here and deeply grateful to the whole team for the kindness, compassion and quality of care they show him every day

In May 2026 my wife was discharged from Hospital to KYN after a series of admissions, beginning the previous October. I learnt from several weeks of caring for her at home, with paid help, that I could not provide the amount of support she needed because of her physical weakness and the beginnings of dementia. I realised that she would be looked after properly only in a care home. I visited several; KYN Bickley immediately felt right. The home itself is luxuriously appointed and from my first visit, I could see that the staff take a pride in their work and show love and affection to the residents. After fifty-six years of marriage it was heart-breaking to admit that I could not personally give her the support she needs. However, from my daily visits I know that she is receiving the best care possible. KYN's motto is "Because you could not care more". I think that is a true comment on the service given: I could not have made a better decision.

From my first visit to KYN, I was struck by the well-considered design, in-house facilities and activities, excellent food and welcoming atmosphere. But what mattered most was a nursing care environment that would genuinely protect and care for my relative: responsive staff, sensor technology to alert to falls, physiotherapy when needed, and encouragement to exercise and walk with support. Nursing care is of a genuinely high standard, and I feel I am working as a team with the staff to support my relative.

In just a few weeks, my relative has become a much happier person. I would definitely recommend KYN - it has given me real peace of mind.

If there was an option to allocate 6 stars I would gladly give it.

I am so glad I made the decision to come here for 2 weeks post-surgery rehab after major knee revision. After 6 days in hospital I arrived barely able to walk and exhausted. Here I have received outstanding care, excellent physiotherapy twice daily, delicious nourishing food, and all in delightful surroundings. The air conditioning was such a relief during the scorching heat of early July. I heartily recommend this outstanding care home to anyone wanting respite care after an operation

I came to KYN for respite care after surgery with complications. We had visited a number of establishments prior to the surgery and were welcomed by KYN and shown all areas of the building and met the staff. We were so pleased we chose KYN though there was no competition really! Its location was perfect for London so friends and family could visit easily. The building, rooms, facilities and garden were all lovely. I loved my room and was encouraged to bring my own pieces - I had a lot of flowers! The nursing staff, my physiotherapist, and the care staff were all exemplary. I'd had a tough time in surgery and they all helped to make me feel human again! My visitors were all welcomed, we had fun, (had a family movie night in the fabulous private screening room,) and it felt like a holiday as much as a rehabilitation! Thank you KYN! I know where I'm coming if I ever need special care again, as do all my visitors now!

As much as possible, this feels like a home away from home with a team that really care.

My parents settled into KYN quickly, helped by the excellent team. All the Management and staff have been excellent, friendly and professional at all times.

My parents enjoy the facilities, care and food as do we when we visit.

We are happy knowing they are well cared for and safe at KYN.

Activities at home are varied and appeal to lots of tastes

- Superb building, comfortable room and amazing garden setting, with well adapted bathrooms and hospital style bed (although well disguised)

This is a premium service, and duly comes with a premium price tag. But when you need the highest level of care, it is worth every penny, and I would recommend to anyone.

KYN Hurlingham and the excellent team there provided exceptional, restorative respite care for my father to recover from brain surgery. Before leaving hospital we were extremely concerned about him returning directly home because he needed specialist help navigating stairs, restoring mobility, monitoring the surgical wound and medication, recovering from major surgery, regaining strength, building healthy appetite and starting a rehabilitative physio program while compensating for anticipated balance and dizziness challenges arising from this surgery. During his short stay, my father made tremendous progress with his recovery thanks to the genuinely caring, attentive, kind and motivating staff as well as the nourishing, uplifting environment. As a family we were warmly welcomed and the team made special efforts to attend to my father's needs and wishes. All team members were remarkable for their warmth, professionalism, expertise and commitment to ensuring the best possible experience.

The exceptional management went above and beyond to help a difficult transition from another care home in a few days for my elderly friend. They pulled out all the stops over the weekend too. I am impressed by their professionalism, knowledge and compassion. They supported me all the way to navigate roadblocks put in my way but the former home. Thank you. Today I enjoyed some of the professional entertainment provided for the residents. It was excellent. Staff are courteous and helpful. My friend's room is thoughtfully and tastefully decorated. She has only been there for two days but what a contrast to where she was. You might find yourself paying half as much again but for a 10 times better service. Thank you to Suzanne, Emma, Charles, Daisy and Rosario amongst others. You are top class

KYN provided us with an absolutely outstanding experience from our first interaction which set the standard that KYN maintained 24/7. The facilities are beautiful, thoughtfully decorated and furnished giving a feeling of luxury with all the practical details. The catering attended to every need, with a varied quality choice of options. The real accolade must go to the staff, whether it be the catering, care staff, nursing staff or physiotherapist, all were positive, friendly and willing to go above and beyond, learning very quickly particular preferences/routines and looking to anticipate needs. The physiotherapist provided tailored support finding the right balance to progress with recovery and explaining the healing process in a pragmatic and easy to understand way. Even the messy administrative parts such as changing GP clinic, obtaining medical devices etc were seamlessly managed by the staff of KYN such that the only thing for residents to do is to rest, recover and enjoy.

Mum stayed at KYN for respite after an operation. The quality of care and the quality of food is outstanding. Mum made a brilliant recovery due to this and was very happy and comfortable during her stay. The staff are always attentive and make you feel welcome to be there. There are many activities to take part take in if you so wish all of which add to wellbeing and daily enjoyment. She could not find fault in standards at KYN and would definitely stay again if needed.

Kyn Bickley exists as much for friends and family as it does for the residents. I had to find a home for a friend (now deceased) whose house sale was complicated, but Kyn Bickley was happy to accommodate her. In the ensuing seven months, my friend's care was not compromised in any way, nor was there pressure about outstanding rent. This trust in me at a stressful time, and the kind treatment we received meant more than I can adequately express. On my visits with my friend (who could be difficult and demanding) I found Kyn Bickley's beautiful décor and surroundings calming and restful. I could always find a quiet corner to 'recoup' with a cup of coffee. My friend's bedroom was always replete with evidence of crafts and activities in which she had participated, often with more enjoyment than to which she would admit. But what mattered the most was that staff, nurses and carers made supreme efforts to understand her as she was. I knew she was loved, and so did she! Thank you Kyn Bickley.

She loves going to the restaurant for her meals and attends a lot of the excercise class activities, as well as enjoying the varied entertainment by the many artists that attend regularly.

My Mother in Law has been at KYN since October 2023, we have seen the home grow into beautiful care home. I emphasise the word care home, as its truly a beautiful place filled with people who make it feel like a home. My mother in law has a friend who has a room next door to her and they are like best friends who have known one another for years. Although they both have dementia they know one another and have a friendship both families are grateful for. We spent many years deciding about a home and when KYN opened to this day we have no regrets, her care is amazing and they sense when something is wrong and always act so quickly so no issues escalate.We all as a family are delighted with KYN and would be delighted to recommend it to anyone. Thank you all so much xxx

My wife came to KYN on 19th January from hospital, very frail and on palliative care. Her admission procedure and standard of care whilst here has been first class. Excellent nursing care to make sure she was receiving enough medication and regular repositioning to prevent pressure sores. The staff at all levels have been extremely caring, friendly and efficient. I have been truly impressed throughout.

My aunt moved into Kyn Bickley about a year ago. I live abroad, and she has no family in the UK. We were very impressed by Kyn, it is as stunning in real life as it is in the photos. But we were worried as she moved in - would it feel like home? Would they actually care about her? Would she meet people and form friendships? The answer was a resounding yes. She was busy socialising from day one. The medical and nursing care has been excellent. Now she is a bit more bed based, but still very comfortable and happy. We are very happy.

I don't think I could leave her in better, safer hands.