KYN Bickley

My dad has been cared for here for over 2 years, and he has always received exceptional, individualised care. The team don't simply look after him, they truly care about him as a person. They all know him, understand him and treat him with warmth, dignity and respect. Despite his very limited communication, they still manage to connect with him and make him smile. My dad has PSP, a rare condition with complex care needs. The team have done an incredible job of understanding his needs, stabilising his care and keeping him safe. The nursing care is of a very high standard, and the high staff-to-resident ratios allow for the individual attention and support he needs. Activities keep him engaged and bring him enjoyment. KYN feels like a warm, welcoming home where we are always made to feel supported and part of the family. We feel incredibly fortunate that my dad is cared for here and deeply grateful to the whole team for the kindness, compassion and quality of care they show him every day

In May 2026 my wife was discharged from Hospital to KYN after a series of admissions, beginning the previous October. I learnt from several weeks of caring for her at home, with paid help, that I could not provide the amount of support she needed because of her physical weakness and the beginnings of dementia. I realised that she would be looked after properly only in a care home. I visited several; KYN Bickley immediately felt right. The home itself is luxuriously appointed and from my first visit, I could see that the staff take a pride in their work and show love and affection to the residents. After fifty-six years of marriage it was heart-breaking to admit that I could not personally give her the support she needs. However, from my daily visits I know that she is receiving the best care possible. KYN's motto is "Because you could not care more". I think that is a true comment on the service given: I could not have made a better decision.

From my first visit to KYN, I was struck by the well-considered design, in-house facilities and activities, excellent food and welcoming atmosphere. But what mattered most was a nursing care environment that would genuinely protect and care for my relative: responsive staff, sensor technology to alert to falls, physiotherapy when needed, and encouragement to exercise and walk with support. Nursing care is of a genuinely high standard, and I feel I am working as a team with the staff to support my relative.

In just a few weeks, my relative has become a much happier person. I would definitely recommend KYN - it has given me real peace of mind.

If there was an option to allocate 6 stars I would gladly give it.

As much as possible, this feels like a home away from home with a team that really care.

My parents settled into KYN quickly, helped by the excellent team. All the Management and staff have been excellent, friendly and professional at all times.

My parents enjoy the facilities, care and food as do we when we visit.

We are happy knowing they are well cared for and safe at KYN.

Activities at home are varied and appeal to lots of tastes

The exceptional management went above and beyond to help a difficult transition from another care home in a few days for my elderly friend. They pulled out all the stops over the weekend too. I am impressed by their professionalism, knowledge and compassion. They supported me all the way to navigate roadblocks put in my way but the former home. Thank you. Today I enjoyed some of the professional entertainment provided for the residents. It was excellent. Staff are courteous and helpful. My friend's room is thoughtfully and tastefully decorated. She has only been there for two days but what a contrast to where she was. You might find yourself paying half as much again but for a 10 times better service. Thank you to Suzanne, Emma, Charles, Daisy and Rosario amongst others. You are top class

Mum stayed at KYN for respite after an operation. The quality of care and the quality of food is outstanding. Mum made a brilliant recovery due to this and was very happy and comfortable during her stay. The staff are always attentive and make you feel welcome to be there. There are many activities to take part take in if you so wish all of which add to wellbeing and daily enjoyment. She could not find fault in standards at KYN and would definitely stay again if needed.

Kyn Bickley exists as much for friends and family as it does for the residents. I had to find a home for a friend (now deceased) whose house sale was complicated, but Kyn Bickley was happy to accommodate her. In the ensuing seven months, my friend's care was not compromised in any way, nor was there pressure about outstanding rent. This trust in me at a stressful time, and the kind treatment we received meant more than I can adequately express. On my visits with my friend (who could be difficult and demanding) I found Kyn Bickley's beautiful décor and surroundings calming and restful. I could always find a quiet corner to 'recoup' with a cup of coffee. My friend's bedroom was always replete with evidence of crafts and activities in which she had participated, often with more enjoyment than to which she would admit. But what mattered the most was that staff, nurses and carers made supreme efforts to understand her as she was. I knew she was loved, and so did she! Thank you Kyn Bickley.

She loves going to the restaurant for her meals and attends a lot of the excercise class activities, as well as enjoying the varied entertainment by the many artists that attend regularly.

My Mother in Law has been at KYN since October 2023, we have seen the home grow into beautiful care home. I emphasise the word care home, as its truly a beautiful place filled with people who make it feel like a home. My mother in law has a friend who has a room next door to her and they are like best friends who have known one another for years. Although they both have dementia they know one another and have a friendship both families are grateful for. We spent many years deciding about a home and when KYN opened to this day we have no regrets, her care is amazing and they sense when something is wrong and always act so quickly so no issues escalate.We all as a family are delighted with KYN and would be delighted to recommend it to anyone. Thank you all so much xxx

My aunt moved into Kyn Bickley about a year ago. I live abroad, and she has no family in the UK. We were very impressed by Kyn, it is as stunning in real life as it is in the photos. But we were worried as she moved in - would it feel like home? Would they actually care about her? Would she meet people and form friendships? The answer was a resounding yes. She was busy socialising from day one. The medical and nursing care has been excellent. Now she is a bit more bed based, but still very comfortable and happy. We are very happy.

I don't think I could leave her in better, safer hands.

My 91 year old Mum has been at KYN for 1.5 years now, she moved into care because, living with her dementia, she was finding it difficult to cope mentally and physically in her home environment. Although reluctant at first, with the support and kindness from the KYN staff, she has settled well and enjoying spending time with her new friends and taking part in all the activities and entertainment on offer. She also regularly sees family and friends and is able to go out for adventures whenever the opportunity comes up. My 93 year old Dad, who has multiple health challenges, has also now moved into KYN, the nursing staff have been amazing and his conditions have stabilised with their care and medical support. Both Mum and Dad love the staff, everyone in the team at KYN is respectful, patient and kind. They also know how to communicate in a gentle and fun way so my parents feel supported with dignity!

I am so grateful to KYN for the dedication, care, kindness and love they showed my mother, and how they have supported me. They have genuinely become part of our family and I am forever grateful to them for everything they have done for us.

Having been concerned for my mum's safety for a while, knowing that she is in a safe, caring environment has put me at ease. From my experience, residents are always treated with dignity, patience and warmth and staff take great strides to make every resident feel at home. I would like to thank all the staff for their incredible care and dedication.

KYN Bickley isn't just a "care home", it's a philosophy.

I'd like to give a special mention to the customer engagement manager and the home administrator. Honestly, can't thank you both enough - your warmth, humanity, and compassion made what was a really difficult time so much more bearable. We'll be eternally grateful for that. Also the knowledgeable and compassionate three of her care staff in particular took such great care of her too. Thank you all so much!

I cannot thank KYN enough for the care they gave Mum at the end of her life. Mum had motor neurone disease which is complex to manage and many nursing homes do not have the specialist knowledge to deal with it. With KYN, from the first meeting I felt confident they understood Mum's condition and could offer her the care she needed. My confidence was not misplaced. When Mum moved in she was looked after very well by her nurses who were not only very knowledgeable but showed great compassion and care towards my mum, skills which in my experience cannot be taught. They always went above and beyond to care for her, including one of the nurses going to pick up Mum's prescription and updating me on her day off. Added to this, the home itself is beautiful, not like a care home at all but more like a 5-star hotel. It has great facilities and families are made to feel welcome. Sadly Mum has now passed away but I will be forever grateful that I found this place for Mum.