What types of Care is KYN Bickley registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at KYN Bickley?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is KYN Bickley to the centre of Bromley?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

KYN Bickley care home, Bickley Park Road, Bromley, London BR1 2AZ

Review from N K (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

I discovered KYN last summer whilst looking for respite care, and what was supposed to be a s short break turned into extended stay. It is not just a care home.it really is a home away from home.
The care team took their time to get to know my Mum, her character and allowed her to do tasks as if she

was in her own home. They treated her with respect, and as a person - which I truly appreciate. The dementia support has been exemplary. And there is always help to hand whenever needed. Whenever I would visit, the staff would always update me on how she was doing and what she had been up to. Her room was always clean and tidy which had a great view overlooking the magnificent garden, and the atmosphere always calm and peaceful.
I am so grateful to KYN for the dedication, care, kindness and love they showed my mother, and how they have supported me. They have genuinely become part of our family and I am forever grateful to them for everything they have done for us.

Reply from Daisy Slavkova, Home Manager at KYN Bickley

Thank you so much for your heartfelt message. It truly moved us, and we are so pleased to hear that your experience with KYN has been such a meaningful one for both your mother and your family. Knowing that what began as a short respite stay became something more lasting means a great deal to us. We aim every day to create a home-like environment where every individual is treated with dignity, compassion, and genuine care. Your feedback is a powerful reminder of the impact that personalised, thoughtful support can have.We are especially grateful for your kind recognition of the dementia care, the attention to detail, and the consistent communication. It is truly reassuring to know you felt informed, supported, and connected throughout your mother's time with us.I will be sharing your message with the whole team - it will mean so much to everyone who had the privilege of caring for your mother. We hope you will all keep in touch.

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Review from Sue G (Daughter of Resident) published on 29 May 2025 Submitted via Website • Report

Overall Experience

I couldn't be more grateful for the wonderful welcome and care my mum has received since moving to KYN Bickley a couple of months ago. All the rooms are decorated to a high standard and the atmosphere suggests a hotel rather than a care home. The staff are always friendly, professional and engage with

residents and visitors positively.
There are wide ranging activities for residents if they wish to take part and delicious meals tailored to their preferences. My mum was given space to adjust to her new and very different living arrangements in her own time and is now joining in with many of the opportunities available at KYN Bickley.
Having been concerned for my mum's safety for a while, knowing that she is in a safe, caring environment has put me at ease. From my experience, residents are always treated with dignity, patience and warmth and staff take great strides to make every resident feel at home. I would like to thank all the staff for their incredible care and dedication.

Reply from Daisy Slavkova, Home Manager at KYN Bickley

Thank you for your kind words and for sharing your experience at KYN Bickley. We're always delighted to hear when new residents settle in smoothly and, most importantly, feel cared for and happy. We understand that moving into a care home can be an emotional time-not just for residents, who may worry about losing their independence, but also for their families. That's why we're committed to supporting both residents and their loved ones throughout this important journey, ensuring everyone feels reassured and cared for every step of the way. Thank you again for your kind words, and see you soon.

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Review from Victoria F (Daughter of Resident) published on 27 December 2024 Submitted via Website • Report

Overall Experience

What can I say about KYN Bickley?
From the moment I walk through its doors, I am warmly greeted by the concierge team and engulfed in the building's friendly and vibrant atmosphere.
It sets the gold standard of what a care home should be - from top to bottom:
From the energising and transparent

presence of the home manager, the dedication of the care staff, the enthusiasm of the activity coordinators, the attentiveness of the servers in the dining room to the tireless efforts of the cleaning staff - it is a joyous atmosphere to be in!
I never fail to be amazed - every day when I visit my mother - by the level of service and care provided by every one of its members of staff.
Nothing but excellence will do.
As a tangible example, my mother's chronic constipation has been remedied by the carefully considered ingredients that go into the food and the menu is meticulously devised to feed not only the body but also the mind.
KYN Bickley isn't just a "care home", it's a philosophy.

Reply from Christine Bunce, Home Manager at KYN Bickley

I was so glad to read about your positive experience and the impact you feel living at KYN Bickley has had for your mother. You touch on so many of the things we consider essential at KYN and for all care homes and it was heart-warming for me to read in your words your recognition for our great team. Thank you. We look forward to seeing you again soon.

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Review from Sean M (Son of Resident) published on 23 December 2024 Submitted via Website • Report

Overall Experience

I think if I had designed the perfect place for Mum it still wouldn't have met the standards of KYN Bickley. Choosing somewhere to take care of a loved one is an incredibly difficult process, with so many nuances and details to take into consideration - starting from the most important, the level of

care, down to the decor. Our Mum had a condition that required specialised care, and a real trepidation about moving into a nursing home, so we knew we had to find somewhere perfect - but from the beginning we felt we not only would she receive the care she needed, but it would be somewhere she'd be happy and would feel at home.
I'd like to give a special mention to the customer engagement manager and the home administrator. Honestly, can't thank you both enough - your warmth, humanity, and compassion made what was a really difficult time so much more bearable. We'll be eternally grateful for that. Also the knowledgeable and compassionate three of her care staff in particular took such great care of her too. Thank you all so much!

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for taking the time to share your positive experience with KYN Bickley. We are thrilled to hear our team delivered the specialised care that Mum required and also made her feel happy and at home. Our team is committed to providing the best care possible and your feedback inspires us to continue to do what we love.

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Review from Lisa M (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

I cannot thank KYN enough for the care they gave Mum at the end of her life. Mum had motor neurone disease which is complex to manage and many nursing homes do not have the specialist knowledge to deal with it. With KYN, from the first meeting I felt confident they understood Mum's condition and could

offer her the care she needed. My confidence was not misplaced. When Mum moved in she was looked after very well by her nurses who were not only very knowledgeable but showed great compassion and care towards my mum, skills which in my experience cannot be taught. They always went above and beyond to care for her, including one of the nurses going to pick up Mum's prescription and updating me on her day off. Added to this, the home itself is beautiful, not like a care home at all but more like a 5-star hotel. It has great facilities and families are made to feel welcome. Sadly Mum has now passed away but I will be forever grateful that I found this place for Mum.

Reply from Christine Bunce, Home Manager at KYN Bickley

Dear Lisa, Thank you so much for your kind feedback. It means a great deal to our team to know that we made a difference to you and your Mum at such a difficult time. We strive to provide compassionate and high-quality care, and your description of your experience goes to the very heart of why we do what we do. Please keep in touch and don't hesitate to reach out if there is ever anything more we can do to support you and your family.

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Review from Matthew B (Son of Resident) published on 4 October 2024 Submitted via Website • Report

Overall Experience

Parents have been at KYN Bickley for about 8 weeks. They are very happy and much more relaxed. They have far less anxiety about day to day issues you have at home. The most important aspect is 'do the staff care', and they absolutely do. The staff and level of care are excellent. From our family point

of view, we are so much more relaxed knowing they are being looked after not just as individuals but medically as well. The facilities are first class. Thank you KYN.

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Review from Christine G (Respite Resident) published on 7 August 2024 Submitted via Website • Report

Overall Experience

I came to Kyn for respite after being in the hospital, this really is very homely and you're made to feel it. The staff cannot do enough for you. Every room is decorated exceptionally well and very comfortable. I would recommend Kyn to anyone. The food is first class offering anything you require.
I

would recommend Kyn to anyone.

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Review from H K (Respite Resident) published on 18 March 2024 Submitted via Website • Report

Overall Experience

I chose KYN BICKLEY for a short stay, while I was recovering from coronary bypass surgery. The Kyn is an outstanding care home in every single way. All staff could not be more professional, caring, welcoming, and helpful. The home is more of a luxury resort for the elderly than it is a care home, starting

with the tastefully furnished and decorated rooms, to the facilities, including restaurant, spa, hair salon, cinema room and library. The food is outstanding 'restaurant quality' fare. The chef has designed a healthy menu which is varied, changes daily and caters for most tastes including vegetarians. I could not recommend the Kyn more highly to anyone looking for a very comfortable, safe and caring environment for loved ones in the twilight of their years. I wish the Kyn every success in expanding its portfolio of properties in a much-needed space, which has until recently, been very poorly supplied. Many thanks to all for making my stay a very comfortable and enjoyable one.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience of KYN Bickley. I am thrilled to hear that you had a comfortable and enjoyable stay with us while recovering from your surgery. Our team takes great pride in providing exceptional care and support to our residents, and we are glad that we could meet your expectations.We understand that excellent quality food with a focus on nutrients is essential for our residents' health and wellbeing, and we are pleased to hear that you found our restaurant outstanding, varied, healthy, and catering to most tastes.We appreciate your kind words of recommendation and support for KYN Bickley. It is our pleasure to provide a comfortable, safe, and caring environment for our residents, and we are committed to expanding our portfolio of properties to meet the much-needed demand for quality care homes.Thank you once again for your positive feedback.

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Review from E B (Resident) published on 7 February 2024 Submitted via Postal Card • Report

Overall Experience

My overall experience was good. One of the things I downgraded was the food. I have a dairy intolerance and I don't think I was catered for adequately having little choice of food. I think the food could have been easier to eat, for example, Shepherd's pie. I had very little choice, just promises of

food to come and seeing I had paid the same fees as those eating all the food available. this could have been improved. The activities too could have been inviting. Not much take up! Perhaps a large jigsaw could be put out for people to come and try. Is it not allowed because of covid?

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your feedback with us regarding your recent stay. I'm sorry to hear you felt our dietary options were limited. Our chefs are committed to catering to dietary requirements and requests and regularly seek feedback from our residents to ensure we meet and exceed expectations. Your feedback will help us continually improve our offering.

Thank you also for your suggestion regarding the inclusion of a large jigsaw puzzle as part of our future activities.

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Review from Claire P (Friend of Resident) published on 31 January 2024 Submitted via Website • Report

Overall Experience

I moved my friend who has Dementia from an inadequate care home to Kyn Bickley last October because his needs were not being met and his mental health was deteriorating rapidly. When he left this care home he was under 24-hour care and was being sedated for his aggression. Within 3 weeks of arriving

at Kyn Bickley, he no longer needed to be on 24 hour care or sedated. I give total credit to all at Kyn Bickley for his transformation. Because of their highly qualified staff, including an Admiral Nurse, I have witnessed him become a different person. He is so happy and content because his needs are all being met. I genuinely believe his life expectancy has increased significantly by being in an environment that is caring, and supportive and where he is understood. I highly recommend Kyn Bickley to anyone who wants to be reassured that their loved ones will get the best care possible.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with KYN BICKLEY. I am pleased to hear that, following your experience of another care home, you now feel that your friend's needs are being met and that he is happy and content in our home. Our team prioritise getting to know our residents; I am pleased to hear how being understood and treated as an individual, you have seen a transformation in him. Knowing that our loved ones are in good hands and receiving the best care possible is always reassuring. I appreciate your recommendation of KYN BICKLEY to others looking for a caring and supportive environment for their loved ones.

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Review from Claire S (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report

Overall Experience

After 4 weeks in hospital, following a fall at home, my mother arrived at Kyn Bickley in a lot of pain and needing assistance with all personal care.
8 weeks later my mother returned home walking independently with a frame. Her recovery was greatly assisted by the very attentive and encouraging care

staff, physio and nurse input and availability of all necessary equipment eg. a wheelchair, pressure mattress, bathroom equipment etc.
As my mother's condition improved, she was encouraged to participate in a wide range of organised activities and these and the weekly hair and nail appointments definitely boosted her morale.
Visiting family and friends was made to feel very welcome and being able to eat together in the beautiful, hotel-standard restaurant was definitely an added bonus.
Kyn Bickley is a very new home and the management was constantly seeking feedback from my mother and us which showed a willingness to provide the best care possible.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience at Kyn Bickley. We are delighted to hear that your mother's stay with us was a positive one and that she made a good recovery with the help of our attentive and encouraging care team, physio and nursing input.
We are also pleased to know that our life enrichment and wellbeing programme, weekly hair and nail appointments, and dining experience in The Great Room contributed to boosting your mother's morale. We take great pride in providing a warm and welcoming environment that feels like home, and we are happy to hear that visiting family and friends were made to feel very welcome.
At Kyn Bickley, we are committed to providing the best care possible, and we are constantly seeking feedback from our residents and their families. We appreciate your kind words and will continue to work hard to maintain the high standards we are known for.
Thank you again for choosing our home, and we wish you and your family all the best.

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Review from Paul P (Brother of Resident) published on 23 January 2024 Submitted via Website • Report

Overall Experience

This nursing home is a stand-out star in the increasingly important sector. I doubt there is an equal in the region. What distinguishes it is the quality of individual care, the brilliant array of patient medical, nursing and emotional support, the attention to every aspect of care and the five-star

facilities and changing activities programme. It feels like a five-star hotel for residents.
Each aspect of patient care has been thought out in depth. I urge those seeking nursing care to visit and meet the staff and see for themselves.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for your kind words about Kyn Bickley. I am thrilled to hear that you had such a positive experience and that you found our individualised care, medical and emotional support, and facilities to be of the highest quality.
Our team works tirelessly to ensure that every resident receives the best possible care and that they feel at home with us. We take pride in our home and our life enrichment and well-being program that is tailored to meet the needs and interests of each and every resident.
We appreciate your recommendation and would be honoured to have anyone seeking care come to visit us and meet our dedicated team.
Thank you again for your wonderful review.

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Review from Elaine K (Daughter of Resident) published on 3 January 2024 Submitted via Website • Report

Overall Experience

My mother was made very welcome and although it was a big upheaval for her to move into care she has settled in very well. She is a very talkative lady of 101 years old but the staff are always ready to engage in conversation with her. I travel to visit her and I think that it is marvellous that I can

sit in the dining room with her and have lunch. Also coffee is always available.
The home is brand new and scrupulously clean and the whole ambience is very friendly and welcoming.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your positive experience of Kyn Bickley.
We recognise that moving to a care home can be difficult and wish to make this as smooth a transition as possible. I'm delighted to hear that your mother has settled in well and that you are enjoying lunch together in The Great Room.
We appreciate your kind words and look forward to continuing to provide your mother with the best possible care.

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Review from Sue R (Daughter of Resident) published on 27 December 2023 Submitted via Website • Report

Overall Experience

Giving up one's home is an extremely difficult process and KYN Bickley has been amazing in helping us through this difficult process. I have been guided step by step by this amazing team. Despite finding it difficult to give up her home my mother feels safe in the knowledge that this excellent team

is on hand when needed so my mum who is 101 can still have that element of autonomy and dignity. What a place! Without exception her visitors tell me how lovely KYN Bickley is, the relaxed atmosphere and my mum and I have something to talk about every day from the phone in her room. If we are not talking about the delicious food, the fact that family and friends can stop by at any time and even enjoy a three-course meal with her in such a lovely dining room is the icing on the cake. My son who visits nursing homes on a regular basis says he has never seen anything like it and it is like a six-star hotel but above all it is the team behind it that makes this place so special.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with us. I am thrilled to hear that our team at Kyn Bickley has been able to provide you and your mother with the support and care that you needed during this difficult time. It's wonderful to know that your mother feels safe and has retained her autonomy and dignity while being with us.
We are delighted to hear that you and your mother have enjoyed the relaxed atmosphere and the excellent dining experience that we offer. Your kind words about our team are truly appreciated - they work hard every day to provide the highest level of service to our residents and their families.
Thank you for choosing Kyn Bickley. We appreciate your trust in us and look forward to continuing to care for your mother and family.

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Review from Clive B (Son-in-law of Resident) published on 7 December 2023 Submitted via Postal Card • Report

Overall Experience

I visited and ate with my mother-in-law on numerous occasions whilst she was recuperating at Kyn Bickley. Everyone interacted with her superbly, showing real warmth, efficiency and humour. The food was quite outstanding; beautifully presented, excellent size portions and absolutely delicious. The beautiful

surroundings definitely seemed to assist her recovery.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience at KYN BICKLEY. I am delighted to hear that our team provided excellent care and attention to your mother-in-law with warmth and humour and that you enjoyed the food and beautiful surroundings. We hope to welcome you back to KYN BICKLEY should you need us again in the future.

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Review from E C (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report

Overall Experience

My parents have been in respite now for nine weeks at KYN Bickley. My parents have thrived during this time and their wellbeing has improved by 100%. The environment and décor is outstanding, the facilities are amazing, i.e. the nail, hair salon, and the incredible daily activities which are carefully

planned. The dining room and food is well thought through, with an excellent choice and selection. The service during meal times is impeccable and gives you the feeling you are dining in a five star hotel. The care that has been given to my parents is outstanding, the kindness and professionalism is amazing. All the staff are dedicated to their residents ensuring the time they spend at KYN is perfect and flawless. I want to thank everyone at KYN from the bottom of my heart, you are all so dedicated in providing continuous, outstanding care to your residents .

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for taking the time to share your experience with us. I am thrilled to hear that your parents have thrived during their stay at KYN BICKLEY and that their wellbeing has improved so considerably. We take great pride in providing our residents with a wide range of activities and services, including our nail and hair salon, and we are glad to hear that you appreciated them. I am also pleased to hear that you enjoyed our dining room and food and that the service during meal times was impeccable. We strive to provide a high standard of hospitality to our residents and work with a nutritionist to ensure our meals are as nourishing as possible. Most importantly, we are thrilled to hear that the care that has been given to your parents is outstanding and that you found the kindness and professionalism of our team to be amazing. We are dedicated to providing our residents with the best possible care, and the team will be delighted to hear your feedback.

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Review from Simone V (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report

Overall Experience

Outstanding care home with lovely staff, amazing programme of events/entertainment, excellent food and beautiful rooms/gardens. My mother (87) stayed for four weeks following a knee replacement operation and thoroughly enjoyed her stay. The staff were all lovely. The physiotherapist and the nursing

staff kept a close eye on my mother's progress and encouraged her in her recovery and at her hospital check up everyone was amazed at her progress and felt this was definitely helped along by the staff at Kyn Bickley. Family and friends were able to visit and we also had a very lovely Sunday lunch there with her in the restaurant. An extensive range of activities is available including a cinema, pianists and singers, visits from therapy dogs, gardening, current affairs and flower arranging. When the time comes for my mother to need support she will absolutely choose Kyn Bickley where she is confident that she will receive the best available care.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience at Kyn Bickley. I am thrilled to hear that your mother enjoyed her stay with us and that our team provided excellent care during her recovery. We take great pride in our life enrichment and wellbeing programme as well as our extensive dining options, so I am very pleased that you and your family were able to enjoy them as well. We appreciate your kind words about our physiotherapist and nursing team, who work hard to ensure that our residents receive the best possible care. It is wonderful to hear that your mother's progress was remarked upon at her hospital check-up. Thank you for choosing Kyn Bickley and we look forward to welcoming you back to our home, should the need arise in the future.

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Review from Shandy E (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

My mother has just spent 8 weeks in KYN, recuperating after a serious and painful fracture of her arm.
Having a beautiful building with 5 star fittings and fixtures is one thing, but having an entire team dedicated to providing a level of warmth, care, efficiency and professionalism to match that very

relaxed 5 star feel is extraordinary.
The concierges, carers, nursing staff, housekeepers, restaurant team, chefs and management all without exception contributed to my mother feeling cosseted, special, happy and settled.
The food was absolutely outstanding, both in its use of top quality ingredients and in the way they were prepared. Portion sizes were perfect, leaving Mum satisfied, but not overly full. Producing fabulous dishes that can still be simple, yet show off the expertise of the kitchen takes great skill.
KYN is more expensive than the average priced care home. But, watching my mother flourish in that environment was totally priceless.
A huge thank you to everyone involved.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your positive feedback about your mother's experience at KYN. I am pleased to hear that you felt our team provided a level of warmth, care, efficiency, and professionalism that matched the relaxed five star feel of our beautiful building. It is our priority to create an environment that is both comfortable and welcoming for all of our residents and their families.
Our concierges, carers, nursing staff, housekeepers, restaurant team, chefs, and management are dedicated to providing the highest level of service, and they will be delighted to hear that their hard work paid off.
We are also pleased to hear that your mother enjoyed the food during her stay. Our chefs take great pride in using top-quality ingredients and preparing delicious and nourishing dishes. We believe that a good meal can make a big difference to our residents' happiness and well-being.
Thank you for choosing KYN.

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Review from S M (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report

Overall Experience

I am delighted with the standard of care and attention Mum receives from all staff at Kyn. She had become quite isolated and lonely whilst receiving care in her own home. However, since moving to Kyn she has found a new lease of life; she is now enjoying her time with new friends, joining in many and

varied activities and having lots of fun. It is wonderful to see her happy and laughing again. Everyone from staff to residents has helped her settle quickly. The staff are constantly assessing her needs and adapting her care as necessary. She is receiving the best care in a nurturing, relaxed and fun environment.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with us. I have enjoyed reading about how much your mum has benefited from moving to KYN BICKLEY. We strive to create a nurturing and relaxed environment where our residents can feel at home and be part of a vibrant community. I am delighted to know that your mum has settled in well, found new friends and is taking part in many activities. Our team is committed to providing the best care possible, and we will continue to assess your mum's needs, adapting her care as necessary. Thank you again for your kind words and for choosing KYN. We are honoured to be able to make a positive difference in your mum's life and look forward to continuing to provide excellent care to your mum.

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Review from Lucy M (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report

Overall Experience

Amazing in every way. Massive thanks to all of you. You have made a difficult decision easier. My mum is so happy and settled - you have given us peace of mind as a family.
The staff are great, and the care is brilliant.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your positive experience with us. I am delighted to hear that our team was able to support you and your family during a difficult time. It brings us great joy to know that your mum is happy and settled with us and that we have provided peace of mind to your family.
We are very proud of our team and their dedication to providing the best care possible. Your kind words are greatly appreciated, and we will make sure to pass on your compliments to our team.
Thank you again for sharing your experience with us.