KYN Bickley

Parents have been at KYN Bickley for about 8 weeks. They are very happy and much more relaxed. They have far less anxiety about day to day issues you have at home. The most important aspect is 'do the staff care', and they absolutely do. The staff and level of care are excellent. From our family point of view, we are so much more relaxed knowing they are being looked after not just as individuals but medically as well. The facilities are first class. Thank you KYN.

I would recommend Kyn to anyone.

I chose KYN BICKLEY for a short stay, while I was recovering from coronary bypass surgery. The Kyn is an outstanding care home in every single way. All staff could not be more professional, caring, welcoming, and helpful. The home is more of a luxury resort for the elderly than it is a care home, starting with the tastefully furnished and decorated rooms, to the facilities, including restaurant, spa, hair salon, cinema room and library. The food is outstanding 'restaurant quality' fare. The chef has designed a healthy menu which is varied, changes daily and caters for most tastes including vegetarians. I could not recommend the Kyn more highly to anyone looking for a very comfortable, safe and caring environment for loved ones in the twilight of their years. I wish the Kyn every success in expanding its portfolio of properties in a much-needed space, which has until recently, been very poorly supplied. Many thanks to all for making my stay a very comfortable and enjoyable one.

My overall experience was good. One of the things I downgraded was the food. I have a dairy intolerance and I don't think I was catered for adequately having little choice of food. I think the food could have been easier to eat, for example, Shepherd's pie. I had very little choice, just promises of food to come and seeing I had paid the same fees as those eating all the food available. this could have been improved. The activities too could have been inviting. Not much take up! Perhaps a large jigsaw could be put out for people to come and try. Is it not allowed because of covid?

I moved my friend who has Dementia from an inadequate care home to Kyn Bickley last October because his needs were not being met and his mental health was deteriorating rapidly. When he left this care home he was under 24-hour care and was being sedated for his aggression. Within 3 weeks of arriving at Kyn Bickley, he no longer needed to be on 24 hour care or sedated. I give total credit to all at Kyn Bickley for his transformation. Because of their highly qualified staff, including an Admiral Nurse, I have witnessed him become a different person. He is so happy and content because his needs are all being met. I genuinely believe his life expectancy has increased significantly by being in an environment that is caring, and supportive and where he is understood. I highly recommend Kyn Bickley to anyone who wants to be reassured that their loved ones will get the best care possible.

Kyn Bickley is a very new home and the management was constantly seeking feedback from my mother and us which showed a willingness to provide the best care possible.

Each aspect of patient care has been thought out in depth. I urge those seeking nursing care to visit and meet the staff and see for themselves.

The home is brand new and scrupulously clean and the whole ambience is very friendly and welcoming.

Giving up one's home is an extremely difficult process and KYN Bickley has been amazing in helping us through this difficult process. I have been guided step by step by this amazing team. Despite finding it difficult to give up her home my mother feels safe in the knowledge that this excellent team is on hand when needed so my mum who is 101 can still have that element of autonomy and dignity. What a place! Without exception her visitors tell me how lovely KYN Bickley is, the relaxed atmosphere and my mum and I have something to talk about every day from the phone in her room. If we are not talking about the delicious food, the fact that family and friends can stop by at any time and even enjoy a three-course meal with her in such a lovely dining room is the icing on the cake. My son who visits nursing homes on a regular basis says he has never seen anything like it and it is like a six-star hotel but above all it is the team behind it that makes this place so special.

My parents have been in respite now for nine weeks at KYN Bickley. My parents have thrived during this time and their wellbeing has improved by 100%. The environment and décor is outstanding, the facilities are amazing, i.e. the nail, hair salon, and the incredible daily activities which are carefully planned. The dining room and food is well thought through, with an excellent choice and selection. The service during meal times is impeccable and gives you the feeling you are dining in a five star hotel. The care that has been given to my parents is outstanding, the kindness and professionalism is amazing. All the staff are dedicated to their residents ensuring the time they spend at KYN is perfect and flawless. I want to thank everyone at KYN from the bottom of my heart, you are all so dedicated in providing continuous, outstanding care to your residents .

Outstanding care home with lovely staff, amazing programme of events/entertainment, excellent food and beautiful rooms/gardens. My mother (87) stayed for four weeks following a knee replacement operation and thoroughly enjoyed her stay. The staff were all lovely. The physiotherapist and the nursing staff kept a close eye on my mother's progress and encouraged her in her recovery and at her hospital check up everyone was amazed at her progress and felt this was definitely helped along by the staff at Kyn Bickley. Family and friends were able to visit and we also had a very lovely Sunday lunch there with her in the restaurant. An extensive range of activities is available including a cinema, pianists and singers, visits from therapy dogs, gardening, current affairs and flower arranging. When the time comes for my mother to need support she will absolutely choose Kyn Bickley where she is confident that she will receive the best available care.

I am delighted with the standard of care and attention Mum receives from all staff at Kyn. She had become quite isolated and lonely whilst receiving care in her own home. However, since moving to Kyn she has found a new lease of life; she is now enjoying her time with new friends, joining in many and varied activities and having lots of fun. It is wonderful to see her happy and laughing again. Everyone from staff to residents has helped her settle quickly. The staff are constantly assessing her needs and adapting her care as necessary. She is receiving the best care in a nurturing, relaxed and fun environment.

The staff are great, and the care is brilliant.

I really benefited from my stay at Kyn Bickley, the four weeks enabled me to start my recovery from major surgery. The majority of staff are dedicated, caring and hardworking individuals, from the nurses, carers, concierge, several managers, the chef, staff in the beautiful dining room and the lovely therapist etc. All made me feel so welcome and cared for, there wasn't anything that was too much trouble. The whole experience was excellent and will be a happy memory for me. I wish the Kyn team every success for the future.

As I had no one to care for me at home, I needed somewhere to stay after hip replacement surgery. I visited the care home and was impressed by its overall appearance and the services on offer. I was lucky enough to get a choice of en-suite rooms and chose one with direct garden access. Personal care was available which I needed for a few days. Three meals a day are offered to be taken either in your room or the silver service restaurant, I did a mixture of service. The 3-course meals are excellent with a meat, fish or vegetarian main course. Kyn allows you to have guests for lunch or dinner at a reasonable extra payment. Also on offer are a monthly physio appointment and weekly hair and spa treatments. All levels of staff from carers, nurses, hospitality and admin are especially kind, polite and caring. If you want something, ask for it and it is usually provided. I stayed for 3 weeks and would honestly go there again if I needed to. Well done.

My brother's diagnosis requires full time care, so we needed to move him from his former assisted living home. I was fortunate to be recommended to Kyn Bickley and have been totally happy and confident in the care they are giving. I live outside the area, so having a team that will respond immediately to my questions and give me full peace of mind regarding my brother's care is invaluable. Everyone works as a team, irrespective of their defined role. This is important for the total well-being of their guests. The day to day nursing and care is superb, giving me updates daily if necessary. Highly recommend this facility.

From my point of view - all communications with Kyn Bickley were excellent. The staff were courteous and efficient. My husband suffers with depression and anxiety, but he settled very quickly and enjoyed his time at Kyn Bickley - especially the cheese and wine party and concert. We hope to use Kyn Bickley again in the future and would not hesitate to recommend it to our friends and family. My husband could not have had better care. Thank you.

I stayed at Kyn Bickley for two weeks convalescence; it was a lovely home. Everything was of the highest standard. My only observation was that although the food was imaginative, delicious and beautifully presented, occasionally us older people just like something simple and more like home than a five star restaurant. Overall a wonderful experience, nothing was too much trouble for the staff.

Activities and facilities were excellent and we are only sorry that our mother chose not to participate. Kyn has only been running for about seven months and it’s a great addition to the choice of care homes in the area. We are sure it is going to be very successful.

My daughter and I are delighted with the care KYN has given to my wife. All the staff are very friendly and patient. They have managed to persuade her to allow them to get her washed, to clean her teeth and to change her clothes. She gives every sign of being very happy here.