Care Homes Owned by Caring UK Group in Lancashire

Overall everything is great, there really are some lovely people who work there and I applaud their patience, effort and fun they bring to the care home. Thank you

Washing is always missing even with names on clothes!

Always helpful, careing, keep me informed of any issues/concern's related to mum. Although the nursing home is old and needs some t.l.c. all the staff do there upmost to care for everyone of the residents

I would recommend this care home. The staff are hardworking, kind and helpful. The home is always spotlessly clean. They take good care of my father , he has been with them for over two years and we are very happy with the care provided.

Information and communication are both very good

I cannot praise the staff at Nelson Manor highly enough. Their care for my Dad was wonderful and their support to me was equally good. Everyone is so pleasant, friendly, helpful and approachable at every level of staff. In addition the home is very professionally managed and well run in all areas, including administration, laundry, catering, cleaning. It was a huge relief knowing Dad was being well looked after by knowledgeable, caring and well trained staff. They kept me informed at all times and explained clearly what they were doing in terms of his care and why it was necessary. It was reassuring to see the same staff who knew Dad personally, rather than a constantly changing team. A named nurse was assigned to Dad and she and her colleagues provided excellent care. The end of life care given to Dad and us as a family was all we could ever have wished for. I highly recommend Nelson Manor as a first class home and one where I would be more than happy to be a resident.

The spinney care home is very good. All of the staff are excellent and display a level of care i have always been impressed with. They are also very pleasant and helpful to all visitors who attended to visit family and friends. Thank you very much paticularly for the care and attention given to my mother.

The Home is always very clean and tidy, i ve always found the clients bathroom to be clean with plenty of towels, I have noticed over the last few months lots of different staff, some with very limited experience, this is only my observation, the meals I have seen always look good and tasty, the staff are always pleasant when I ve been and are very approachable, I have popped in the day room and I am always happy to see them all enjoying daytime activities.

The home is very welcoming as have been the staff. standards are high and the staff have been excellent. inspiring confidence in the overall care package and creating a real peace of mind with the family

The home has a welcoming feel and is always clean and well organised. The staff are friendly and caring and aways there to listen and sort any problems out . My sister is well cared for and I'm happy for her to be in Nelson Manor .

At very difficult times have always been there.After my mum arrived at the nursing home she was exceptionally poorly and with care and attention she gained weight a pressure from hospital healed and most importantly she was settled

The home is always very clean and well maintained, the food is good, and my mum has a lovely bedroom where she feels comfortable and settled. We are very grateful for all the kindness and support the staff show every day. I would highly recommend Nelson Manor.

Thank you Spinney.

Entertainment and activities are extremely good .

I would like to say a huge thank you to every single member of staff who help care for my mum.

To the nurses, carers, cleaners, cooks, and laundry staff - thank you for everything you do.Your kindness, patience, and hard work never goes unnoticed. You don't just do your jobs; you treat my mum with dignity, compassion, and respect every single day.

Knowing she is surrounded by people who genuinely care means the world to me and my dad. The comfort, warmth, and support you give her will never be forgotten.

We are truly grateful for the dedication and care you show to all the residents. You make such a difference in people's lives.

From the bottom of our hearts, thank you to each and everyone of you, we love you

What can I say about Katie. Never leave. She is an asset to your company compassionate and innovative amways

I was going in to see Dad twice a day and always met with love and affection part of the family. The team are great x

The Spinney is a very homely care home I was made very welcome when I brought my husband in here. The staff are very helpful & informative, I can't fault the care that my husband has received. All the staff that work here are really good from the kitchen staff, laundry, cleaning, Admin, everyone makes you feel welcome. There's always something to do here for the residents they have a very good activities programme. If your looking for a care home that really cares this the one.

Excellent care home where the staff are friendly, helpful and go above and beyond to look after my Dad. Lots of events and even the occasional trip out to provide variety for the residents. I am extremely happy with how my Dad is looked after.

Staff are always kind, patient and friendly, and their good-humoured and fun-loving interaction with residents is outstanding, especially during many and varied organised activities. Residents are provided with a fantastic variety of experiences. There is regular communication between carers and relatives in the form of photos, videos, etc. We are always made very welcome and it is so reassuring to know that dad is getting the best possible care.