Owner: Nelson Manor Care Centre
Person in charge: Joanne Murray (Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 18+.
Single Rooms: 70
Shared Rooms: 0
Rooms with ensuite WC: 70
Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Parking:
Large car park at the front of the building with disabled reserved parking.
Latest Care Quality Commission* Report on Nelson Manor Care Centre: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for Nelson Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Nelson Manor Care Centre in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.225 for Nelson Manor Care Centre is calculated as follows: ( (80 Excellents x 5) + (72 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 178 Ratings = 4.225
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.571 Points relating to the number of positive Reviews for Nelson Manor Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14 Target = 0.571
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Nelson Manor Care Centre has a Review Score of 8.8 (8.796) from 15 Reviews
Review submitted from a Postal Card by A H (Daughter of Resident) on Wednesday 28 February 2018. Relates to December 2017.
Mum moved into Nelson Manor in September 2014. Without the support of the outstanding staff and their care, Mum and our family would have really struggled. The home is practical and provides the space for living needs, including access for emergency care.
The facilities allow Mum to maintain simple and important elements to enjoy her final years.
The staff have given outstanding care and support to Mum. They are considerate, treat her as part of the Nelson Manor family and have allowed her to maintain dignity.
We trust them to care for her as well as we could and throughout our time they have offered endless support for the family.
We are truly grateful for Nelson Manor, with them we have enjoyed many extra years together.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Norman D (Son of Resident) on Tuesday 20 February 2018. Relates to February 2018.
My experience of Nelson Manor Care Centre over the last twelve months has been one of continued improvements by management and staff. I find the staff all very easy to talk to and ask about things relating to my mother's care.
How likely would you be to recommend Nelson Manor Care Centre? Likely
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Review submitted from a Postal Card by Susan G (Daughter-in-law of Resident) on Thursday 25 January 2018. Relates to January 2018.
This home has been so badly run over many years. As I have worked in care, I noticed many bad practices and reported it to CQC. Now the home has new managers and staff and apparently an owner who is committed to the home and works closely with his staff. After the bad, you now have a very well run home with managers who are hands-on who have worked their "butts" off to achieve a well-run caring and compassionate home. They work with families so their relatives get the best care they can achieve. Well done to you all.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Heather W (Daughter of Resident) on Thursday 18 January 2018. Relates to December 2017.
Very caring team. Strong leadership. Very clean.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Wendy S (Niece of Resident) on Wednesday 3 January 2018. Relates to December 2017.
Overall I am happy with the care my Aunt is receiving. For food and drink, I have only given it satisfactory, but it has improved immensely over the past few months. This care home has had its ups and downs over the 6 years my Aunt has resided there, but under the present management, things have improved enormously. Both my Aunt and I are very happy with the way things are going. She is content there and gets on well with all the carers who are like a second family to her.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by Linda S (Daughter of Resident) on Saturday 30 December 2017. Relates to December 2017.
I would highly recommend Nelson Manor to take care of your family member. I have found all staff to be friendly, helpful and caring and always willing to listen to any concerns or questions I have. Everyone is treated with the utmost respect and given a wealth of encouragement to carry on with their everyday lives. Residents are not only cared for, they are talked to and given choices to lead as normal a life as possible in a safe and secure setting. I have found the nursing staff, carers, admin and management, all more than willing to go the extra mile to ensure my father's needs are met.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Postal Card by Gerald M (Son of Resident) on Thursday 14 December 2017. Relates to November 2017.
Nelson Manor accepted my father as an emergency admission on a Sunday - the only care home which was prepared to do so of the large number we contacted. Immediately supportive and helpful, these are qualities which have been apparent throughout my father's stay. His care has been exemplary, all staff being friendly and positive about the establishment and the care they provide. We felt that on our initial visit and they have been aspects evident whenever we have visited.
My father, a man with a rather critical disposition, has settled well and is very positive and grateful for the care he receives. We consider the staff to be ultimate professionals and we have quickly learnt to trust them implicitly - this coming from my partner - an NHS governance manager with a nursing background. We have also been impressed by the employment of full-time activities co-ordinator and maintenance man.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by Stella H (Daughter of Resident) on Wednesday 7 June 2017. Relates to April 2017.
My parents were both looked after with great care and understanding, and whenever possible they were with each other. Staff were very kind to my mother when she was on end-of-life in the last four weeks of her life which I will never forget. Everything was very professional and staff were very kind to both my parents and to us. They were both characters and had had nearly sixty-five years of marriage together.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by Maureen (Daughter of Resident) on Monday 13 March 2017. Relates to March 2017.
Joanne Murray is working extremely hard to provide good care for our dear loved ones. She has provided for my Mother a loving and caring environment when we most need it. I visit my Mother and most of the carers always greet me with kind words and reassure me that they understand my Mothers needs and these needs do vary from day to day. We are asked how the family are and my Mothers Spiritual needs are supported. The parish priest visits and also a Eucharist minister. There is open visiting, which fits in with families who have busy working lives.
How likely would you be to recommend Nelson Manor Care Centre? Likely
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Review submitted from a Website Submission by Janine M (Daughter of Resident) on Thursday 9 February 2017. Relates to February 2017.
My mum has only been at the home for 7 weeks but the staff are lovely and friendly and nothing is too much if I ask about my mum. Her Room is nice but the standard of cleaning could be better.The staff are trying everything to make my mum join in and be comfortable and I'm happy she's here.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by Christine B (Daughter of Resident) on Saturday 4 February 2017. Relates to February 2017.
The care that Nelson Manor provides for my mum is exceptional. I've never come across such caring staff, they are angels and very professional. The girls go above and beyond the call of duty which gives me so much comfort to know that they are caring for my mum as I would. Thank you.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by Keith W (Son of Resident) on Wednesday 1 February 2017. Relates to October 2016.
My Mother of 89 years of age, was admitted to Nelson Manor in October 2016, following a fall downstairs, and three weeks in hospital. At my Mother's request, myself, my wife, and my sister, enquired over availability and costing, as she was no longer able to care for herself in her own home, this latest admittance into hospital was her third in the past 12 months, since my mother arrived on the residential floor at Nelson Manor, she has been treated with the best possible care and attention anyone could wish for, nothing is too much trouble for any of the staff who attend to her needs, from Management Staff, Nursing Staff, Auxiliary Staff, Cleaners and Maintenance, all are absolutely wonderful people, friendly, caring, honest and genuine in all they do, I cannot praise them enough, my mother is cared for, and looked after, by the most kindest and understanding people you would wish to meet. I would without any doubt recommend this care home to anyone, Thank you for taking care of my Mother x
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by Stuart R (Son of Resident) on Tuesday 31 January 2017. Relates to January 2017.
My mother has Dementia and has been a resident of Nelson Manor since April 2015. In just under two years the home has undergone numerous management regimes and high staff turnover.
As a result of this transience, I have noticed an inconsistency in the quality of care and standards. However, I do sense that things are improving. I've heard staff genuinely express this. It is difficult to be 100% certain when leaving this kind of feedback, simply because I visit twice a week and can only get a 'snapshot' of the way things appear. But I feel confident that overall things are certainly improving.
How likely would you be to recommend Nelson Manor Care Centre? Likely
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Review submitted from a Website Submission by Mandy C (Daughter of Resident) on Tuesday 31 January 2017. Relates to January 2017.
Very well led and most improved under new management, my father is well looked after and is comfortable and content and his needs are very well catered for, nothing is too much trouble,you can visit day or night and are made very welcome, food is lovely and plentiful and a wide variety of choice and requests are always catered for, the staff work very hard and care about their residents going above and beyond what is expected, and activities are plentiful should he want to participate, my father and myself are very happy with his care at Nelson Manor and I have visited many other homes but none match up to the standards of this home, highly recommended keep up the excellent work Nelson Manor and thank you.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Likely
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Review submitted from a Website Submission by J T (Niece of Resident) on Friday 20 January 2017. Relates to October 2016.
Think very carefully before putting a relative in this care home. We had a dreadful experience. Allegedly there are plans in place to improve but I would advise extreme caution. If you are considering it, read the CQC inspection reports first, ask a lot of questions and monitor the care very closely, especially medication management. Our experience reflected similar issues to the CQC report and worse. Yes, the place is new and looks nice but we experienced very poor management and care.
How likely would you be to recommend Nelson Manor Care Centre? Extremely Unlikely
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There are currently no awards/recognitions posted yet for Nelson Manor Care Centre
There are currently no Care Home Idol entrants who have performed at Nelson Manor Care Centre