Care Homes Owned by Caring UK Group

When we had to put our dad into a Carehome over 12 months ago I like many other people who have to do this wasn't happy at all , as nowhere is good enough for your family as you want to do as much as you can . Once we got dad settled and he was bonding with the staff you realise how hard these people work , the staff were fantastic with him and everyone there . There was a lot of improvements to the building going on and still are more needed like everywhere but overall I think my dad was happy and liked all the staff there at the Carehome he would eat well especially Fridays with it being pudding chips peas and gravy day . If any improvements I would say for an outside area for fresh air or conservatory for residents to sit in the sunshine .

My relative has been at Moss Cottage since February 2026. Arriving after a move from a healthcare unit in poor health. It's been a long road but with the correct support from the home and staff, my relative has improved massively. The staff generally all specialise in something albeit wound care, companionship, dementia. Between them they have delivered excellent care. We visit daily so have a good understanding of how everything works and see everyday interactions. The home has a good relationship with the residents and also the healthcare professionals and services so all outcomes are delivered professionally with care. It's clean, the food is a great standard and they have an activities coordinator for planned crafts and entertainment. I highly recommend this home. The transition and outcomes have been excellent.

Overall everything is great, there really are some lovely people who work there and I applaud their patience, effort and fun they bring to the care home. Thank you

The door is always open just walk in and she will listen to your concerns. I make's a huge effort to get it sorted. Nothing is too much trouble

Washing is always missing even with names on clothes!

My wife was admitted to Moss Cottage in March for palative care she was given excellant care well looked after by all the staff most of whom went above and beyond they even looked after me making sure I had meals was kept updated all the time every one was great. I know its not a place were anyone wants to be but when that need arises Moss Cottage gets my vote

My only negative comment would be the lack of daily activities - the previous home Mum was in had a weekly timetable visible showing a morning and afternoon activity being held each day - this is missed.

** Keep up the great care Moss Cottage **

My relative is given excellent care and support at Larchfield. He always looks clean and well dressed. The Staff are friendly and keen to help with any queries. I feel completely confident with the care he is receiving. Thank you to all the staff.

The residents would enjoy being taken out whenever possible, perhaps taking turns with the ones who seem to regularly go out.

Always helpful, careing, keep me informed of any issues/concern's related to mum. Although the nursing home is old and needs some t.l.c. all the staff do there upmost to care for everyone of the residents

My mum has now been at Moss Cottage for 1.5 years nearly. She is extremely well cared for. All her needs are met. She is very well liked and the staff genuinely speak of her in a loving way. She had skin problems when she went in but her skin is very well hygienically looked after. She is always lovely and clean. The staff work so hard. The staff are a lovely bunch of ladies and gents. The new manager has made improvements to how building looks both externally and internally. Fresh table settings, flowers outside, making it more welcoming. The home isn't a very modern building, but it is kept very clean, and things are slowly being replaced and repaired to make it fresher and brighter. Overall a very trustworthy place for your loved ones to be. I wouldn't want my mum anywhere else. The cooks, the carers, lovely receptionist, new manager everyone who works there, do their very best to love and care for the residents. Problems resolved as soon as they appear if necessary. Mums content.

I would recommend this care home. The staff are hardworking, kind and helpful. The home is always spotlessly clean. They take good care of my father , he has been with them for over two years and we are very happy with the care provided.

Information and communication are both very good

Overall the care is satisfactory but we have had a few issus over medication, food not being hot enough and sometimes needs help cutting it up. this is not always provided. room requires decorating. recent issue over residents wandering into his room but this seems to have been rectified recently. care staff who we see regularly are excellent.

The outside spaces could really do with an update and garden furniture and grass area really needs attending to also. A caring care home, my husband came for respite first, then settled in when it was time for full time care I had no hesitation in placing him here.

I cannot praise the staff at Nelson Manor highly enough. Their care for my Dad was wonderful and their support to me was equally good. Everyone is so pleasant, friendly, helpful and approachable at every level of staff. In addition the home is very professionally managed and well run in all areas, including administration, laundry, catering, cleaning. It was a huge relief knowing Dad was being well looked after by knowledgeable, caring and well trained staff. They kept me informed at all times and explained clearly what they were doing in terms of his care and why it was necessary. It was reassuring to see the same staff who knew Dad personally, rather than a constantly changing team. A named nurse was assigned to Dad and she and her colleagues provided excellent care. The end of life care given to Dad and us as a family was all we could ever have wished for. I highly recommend Nelson Manor as a first class home and one where I would be more than happy to be a resident.

The spinney care home is very good. All of the staff are excellent and display a level of care i have always been impressed with. They are also very pleasant and helpful to all visitors who attended to visit family and friends. Thank you very much paticularly for the care and attention given to my mother.

The staff are very friendly and help look after my mam very well The home is clean and warm. The food is lovely If I need to know something about my mam they are very informative we are happy with my mum care she seem settled and happy

The Home is always very clean and tidy, i ve always found the clients bathroom to be clean with plenty of towels, I have noticed over the last few months lots of different staff, some with very limited experience, this is only my observation, the meals I have seen always look good and tasty, the staff are always pleasant when I ve been and are very approachable, I have popped in the day room and I am always happy to see them all enjoying daytime activities.

The home is very welcoming as have been the staff. standards are high and the staff have been excellent. inspiring confidence in the overall care package and creating a real peace of mind with the family