Moss Cottage Nursing Home

We now have immense hope. Continued care and specialised physio make walking a distinct possibility. Thank you, Elle, and the entire team for giving my sister her independence

When we had to put our dad into a Carehome over 12 months ago I like many other people who have to do this wasn't happy at all , as nowhere is good enough for your family as you want to do as much as you can . Once we got dad settled and he was bonding with the staff you realise how hard these people work , the staff were fantastic with him and everyone there . There was a lot of improvements to the building going on and still are more needed like everywhere but overall I think my dad was happy and liked all the staff there at the Carehome he would eat well especially Fridays with it being pudding chips peas and gravy day . If any improvements I would say for an outside area for fresh air or conservatory for residents to sit in the sunshine .

My relative has been at Moss Cottage since February 2026. Arriving after a move from a healthcare unit in poor health. It's been a long road but with the correct support from the home and staff, my relative has improved massively. The staff generally all specialise in something albeit wound care, companionship, dementia. Between them they have delivered excellent care. We visit daily so have a good understanding of how everything works and see everyday interactions. The home has a good relationship with the residents and also the healthcare professionals and services so all outcomes are delivered professionally with care. It's clean, the food is a great standard and they have an activities coordinator for planned crafts and entertainment. I highly recommend this home. The transition and outcomes have been excellent.

The door is always open just walk in and she will listen to your concerns. I make's a huge effort to get it sorted. Nothing is too much trouble

My wife was admitted to Moss Cottage in March for palative care she was given excellant care well looked after by all the staff most of whom went above and beyond they even looked after me making sure I had meals was kept updated all the time every one was great. I know its not a place were anyone wants to be but when that need arises Moss Cottage gets my vote

My only negative comment would be the lack of daily activities - the previous home Mum was in had a weekly timetable visible showing a morning and afternoon activity being held each day - this is missed.

** Keep up the great care Moss Cottage **

My mum has now been at Moss Cottage for 1.5 years nearly. She is extremely well cared for. All her needs are met. She is very well liked and the staff genuinely speak of her in a loving way. She had skin problems when she went in but her skin is very well hygienically looked after. She is always lovely and clean. The staff work so hard. The staff are a lovely bunch of ladies and gents. The new manager has made improvements to how building looks both externally and internally. Fresh table settings, flowers outside, making it more welcoming. The home isn't a very modern building, but it is kept very clean, and things are slowly being replaced and repaired to make it fresher and brighter. Overall a very trustworthy place for your loved ones to be. I wouldn't want my mum anywhere else. The cooks, the carers, lovely receptionist, new manager everyone who works there, do their very best to love and care for the residents. Problems resolved as soon as they appear if necessary. Mums content.

My mum only ended up being in Moss Cottage for 2 weeks and passed away. The staff were lovely and kind. Would recommend to anyone.

My mother has been there since may the staff look after her very well as I can't get to see her very often. The only downside which affects a lot of homes the staff are always so busy but always find time for there patients

My Grandfather has recently moved into Moss Cottage for end of life care. They have been really friendly and helpful and accommodating. I has only been a few weeks so far and it's over the Summer Holidays, so I can't in my opinion give a full service review, but on the whole the care has been good. The food is great and I was particularly impressed with the homemade chicken soup the other day!

Although the home appears a little tired you shouldn't judge a book by it's cover and I cannot praise the home enough for the care and dignity that my stepfather received.

Happy were mum is she seems to have settled there know she lot better know she moved into bigger room were she more room to move about some of staff are lovely others don't seem to acknowledge you I'm happy aslong as my mum being treated right and looked after that's all I care about

My brother moved to Moss Cottage about a year ago and the experience has been very satisfactory to date. He is eating and drinking much better than previously in my opinion. The carers who are effectively his social life are attentive, entertaining and painstaking and I'm grateful for that. The nursing care is adequately monitoring his state and have on several occasions moved him to hospital when his health gave grounds for concern so overall I am very satisfied.

My mum has been a resident at Moss Cottage, for about 9 months. She seems very happy there, the staff look after her needs, with care and compassion. Mum loves to chat with the carers, and sing along to the music and entertainment.

Would be nice if the home did days or activities which involved the residents and their families

Very pleased warm welcome friendly staff. resident care professional well cared for no problems at all

My mother was a resident at Moss Cottage for 9 weeks and she received palliative care during this time. The staff's care was personal to us and second to none. They treated her with dignity, compassion, care and love. The day of her passing was without a doubt very traumatic for my family and the support and love we received will never be forgotten. From start to finish, they could not do enough. When the ambulance came to take our mother away, they all stood in line and gave their respect to her. Myself and my family will never forget the care she received. With fondest love and regards to all the staff.

All staff from what I witnessed and overheard genuinely cared about the residents. The Laundry was washed well. I did have a couple of things go missing but I guess in a home it's to be expected occasionally due to the quantity of washing they have and I wouldn't let that deter me or anyone from this home as I had much worse in a different home. It's never easy having someone in care but if I ever had the need to use a care/nursing home again I wouldn't hesitate on using this home. They really do go above and beyond on all levels so thank you to each and every member of the staff. You're a credit to the home.

Moss Cottage is a lovely home. My aunt has been there for around nine months and is so well cared for. All staff members are lovely, they're so caring and helpful and they all seem to know my aunt well. The home itself is clean and welcoming. There seem to be lots of activities. And the food always looks great.

I would recommend Moss Cottage to anyone looking for a safe and caring home for their loved ones.