Nelson Manor Care Centre

247 Barkerhouse Road, Nelson BB9 9NL
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9.6 84 Reviews
  • Nelson Manor Care Centre, Nelson
Nelson Manor Care Centre is a purpose built, care home for older people which is located on the outskirts of Nelson in Lancashire.

The home's philosophy of care is that by developing an atmosphere of person-centered care for residents, they will enable them to enjoy life to their fullest potential.

Nelson Manor is nestled within attractive gardens and within walking distance to the town centre. It is close to a local park for residents to enjoy socialising.
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Care Provided by Nelson Manor Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1187
  • Self-Funded Residential Dementia Care: £1166 – £1266
  • Self-Funded Nursing Care: £1191 – £1407
  • Self-Funded Nursing Dementia Care: £1300 – £1498
  • RESPITE Self-Funded Residential Care: £1045 – £1187
  • RESPITE Self-Funded Residential Dementia Care: £1166 – £1266
  • RESPITE Self-Funded Nursing Care: £1191 – £1407
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1498

These prices are only a guideline, please contact Nelson Manor Care Centre to find out the exact price for your requirements.

Contact Nelson Manor Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Nelson Manor Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Olivia Entwistle (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Large car park at the front of the building with disabled reserved parking.

Nelson Manor Care Centre Reviews (84)

9.6

Nelson Manor Care Centre has a Review Score of 9.6 (9.590) out of 10, based on 20 reviews in the last 2 years.
Over all time Nelson Manor Care Centre has 84 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nelson Manor Care Centre
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Total of 84, showing 41-60
Review from M F (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always friendly and helpful. Any issues we raise are dealt with efficiently and immediately. The phone handset used for incoming calls to residents is very poor - most of the time I can't hear what Mum is saying as the volume is very low, although Mum can hear me OK. We are kept informed
regarding Mum's wellbeing and the staff have done a great job keeping her safe during the pandemic. It's better now we can visit regularly on an appointment basis. The catering staff accommodate Mum's likes/dislikes well. Unusual situation to review at the moment.
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Review from W S (Niece of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very impressed with all the measures put in place due to covid-19. Strict cleanliness and safety measures put in place straight away. Always friendly and caring staff.
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Review from Janice A (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and professional. My mum is well cared for and I am always kept informed.
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Review from R T (Son of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has settled in well, with the odd off day but on saying that the staff are very warm and caring and look after her and soon settle her.
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Review from S R (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find it very welcoming and I am happy with the care my mother receives. I also find the staff very accommodating.
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Review from A P (Son of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very knowledgable staff and management. More than happy to spend as much as is necessary to explain everything regarding my dad's needs and look after him above and beyond what's expected.
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Review from L B (Son of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, my mother is well cared for. She never smells and her room is clean and tidy. She has several complex nursing needs which seem to be being dealt with. She also has advanced vascular dementia and is blind. We feel we can trust the home to look after Mum when we are not there.
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Review from Helen M (Granddaughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
If only every care home was as amazing as Nelson Manor.
My grandmother has now been here for nearly 3 years. They are simply fantastic!
The staff and management truly care for their residents and their families. They advocate their patients' best interests in a warm, homely environment. Residents
enjoy lots of social activities at the hard work of the entertainment team. Nutrition and fluid intake is closely monitored by all staff, continuously encouraging fluids which is very important to people like my grandmother who suffers from dementia.
The nursing team are on the ball, they know their residents well and recognise any change, identifying the cause and ensuring prompt treatment.
The care my grandmother has received has been amazing, we really couldn't ask for more. All the staff have such a passion for their work and are a credit to themselves and Nelson Manor.
The cleaning and laundry team are great too!
I highly recommend Nelson Manor care home.
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Review from Colin P (Nephew of Resident) published on 26 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot sing the praises of Nelson Manor enough, each and every aspect of this facility deserves a five-star rating. Externally the location and setting, internally the layout fixtures and fittings, the accommodation rooms, the relaxation, resource and dining rooms everything is very extremely clean
and well maintained first class.
This is a new modern and bright facility and even though it is a three-storey building, accessibility to all levels is easy and unrestricted being serviced by two large lifts and a wide staircase.
A good quality care facility, however, is not much good without the staff and people who work and provide care in it. Whilst everything else about Nelson Manor is top quality, the staff here are in a different league. At all levels, these people are gold medallists’ they work extremely hard, they are professional and it is plain to see, they really do genuinely care.
A very sincere, thank you for all you have done and are still doing for my family.
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Review from Andrew S (Son of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nelson Manor staff are very friendly and respectful of all the residents, making sure all there needs are meet. My mother and father have been here for several years, and as far as I am concerned the home is going from strength to strength in a well organized manner, but still keeping a friendly atmosphere.
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Review from Shelagh P (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I never thought my mum, who’s 68, would need care but she did. What a great team of managers, nurses and staff who worked with my mum and us as a family and finally 8 months later with the Governance Manager's help, we got mum back home and can’t thank them enough. So yes, this home is fantastic and
I would recommend it.
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Review from Richard O (Stepson of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nelson Manor provides a friendly, safe and caring environment for my step-mother, the staff are approachable and kind while remaining professional as they do what has to be done.
I was impressed by the facilities when I had a tour and know that the quizzes and visits of local school children are enjoyed
by the residents.
The rooms are a tiny bit spartan for practicality but personal items and furniture make them feel like home.
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Review from Joanne L (Relative of Resident) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It sets my mind at rest that my relative is being cared for at Nelson Manor.
I know she is safe, well cared for and treated as an individual by the staff on the residential floor. Care has been professional and responsive with prompt referrals to Drs, District Nurses and other healthcare professionals
when necessary.
I have never dealt with a relative in residential care before and have been taken aback by the caring attitude of the staff, they go above and beyond what I would have expected. All staff have been friendly and welcoming and I have no trouble getting updates from them.
I have found it easy to deal with the home in terms of obtaining a room, to dealing with financial matters, admin and management are organised and efficient.
It is lovely to see my relative enjoying things again whether that be food, company or activities.
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Review from Janet H (Daughter of Resident) published on 20 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my mum, who suffers with Dementia.
Very caring staff, and high standards of cleanliness.
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Review from Jean C (Daughter of Resident) published on 20 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been loved and well cared for whilst a resident.
We'll run and efficient.
Staff caring and brilliant.
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Review from R A (Son of Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff very good. They are kind and caring for Mum. There is always someone to talk to if they are needed. They keep me informed about Mum's care. If I have needed to talk to the management they have always listened to me. I would recommend Nelson Manor to anyone needing a good care
home. Just one little negative, some people spend a long time visiting relatives, being offered a drink sometimes is a nice gesture.
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Review from Violet D (Wife of Resident) assisted by family/friend published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be happier with every level of service. The staff are courteous, polite, helpful, professional and friendly. My husband has settled and seems happy which provides me with comfort.
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Review from L S (Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable.
Excellent care.
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Review from Angela H (Daughter of Resident) published on 5 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident of Nelson Manor on 20.12.19. Throughout her time there she has been treated with dignity, compassion and respect. The staff are all excellent in their treatment of all the residents. Nothing is too much trouble and they always have a smile and warm greeting for my Mum and
all her family and friends when they are visiting. Nelson Manor is warm and welcoming from the moment you walk through the door. Everyone is treated as an individual with their own needs being met in a professional but friendly manner. Nelson Manor has many activities for those who are able to participate - quizzes, crafts, visiting singers, school etc. I cannot fault Nelson Manor and would recommend this care centre to anyone. Keep up the excellent work.
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Review from G N (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is very welcoming to the service user, family and friends. The staff are very friendly and efficient and always go the extra mile to ensure the service user is happy and contented. The service provided is updated and checked regularly.
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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Nelson Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.590 for Nelson Manor Care Centre is calculated as follows: ( (155 Excellents x 5) + (64 Goods x 4) + (14 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 234 Ratings = 4.59
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nelson Manor Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (7)

Olivia

Olivia Entwistle

Job Title: Home Manager

I am a passionate dedicated home manager, throughout my career I have developed a strong background in residential , dementia and elderly care , combining hands on experience with effective leadership skills to ensure high standards of care and well-being for all residents.
I bring my enthusiastic and dedicated approach to every aspect of my work creating a safe, supportive and homely environment.
I work hard to ensure that our home is truly a place where people feel at home ensuring each individuals dignity, independence and preferences are respected.

Lisa

Lisa Burham

Job Title: Clinical Lead / Deputy Manager

I am the clinical lead/Deputy manager and have worked at Nelson Manor for over 14 years. I have been a nurse for 27 years, initially working on acute medical wards. I feel the home is an extension of my own family.
I have a deep seated desire to care for others, a belief in the importance of effective healthcare and a commitment to making a positive impact on our resident’s lives and it is my job to make that happen. My specialist interest is palliative / end of life care. It is an honour to be part of a person’s palliative journey. Being there for families is as important as the care we provide to our residents.

Simone

Simone Dunderdale

Job Title: Administrator

I am Nelson Manor's Administrator with over 20 years of expertise in administration and accounts. I am recognized for attention to detail, strong organizational skills and for having a compassionate approaching in supporting both residents and staff.

Vicky

Vicky Morton

Job Title: Unit Manager

I the unit manager on Nelson Manor's dementia unit , I have worked at Nelson Manor for over 14 years , throughout my time here I have developed a lot of experience and thrive each day supporting dementia residents. I have a close working relationship with the mental health team in our area.
I am the Moving & Handling trainer.

Lucy

Lucy Chatterton

Job Title: Unit Manager

I am the unit manager on the residential unit . I have been in the care industry for over 10 years and worked at Nelson Manor for 6 years .
My goal as a unit manager is to ensure the residents I support receive compassionate , high quality care.
I am the Moving & Handing trainer and Basic life support trainer.

Matthew

Matthew Littler

Job Title: Maintenance

With 10 years’ experience as a carer before moving into maintenance, I bring a strong understanding of care as well as practical skills to the team. I look after the building, keep things running smoothly, and you’ll often find me decorating or fixing something around the home. I’m also a Basic Life Support trainer and always happy to lend a hand wherever I’m needed.

Suzanne

Suzanne Macadam

Job Title: Activities Co-ordinator

I have worked at Nelson Manor for over 10 years, and enjoy enhancing the lives of residents through meaningful, stimulating and enjoyable activities. I take the time to understand everyone’s interests and abilities and adapt to each individual. I believe in making each moment count.

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