Nelson Manor Care Centre

247 Barkerhouse Road, Nelson BB9 9NL
Review Us
9.6 84 Reviews
  • Nelson Manor Care Centre, Nelson
Nelson Manor Care Centre is a purpose built, care home for older people which is located on the outskirts of Nelson in Lancashire.

The home's philosophy of care is that by developing an atmosphere of person-centered care for residents, they will enable them to enjoy life to their fullest potential.

Nelson Manor is nestled within attractive gardens and within walking distance to the town centre. It is close to a local park for residents to enjoy socialising.
Show Nelson Manor Care Centre on the Map

Care Provided by Nelson Manor Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1187
  • Self-Funded Residential Dementia Care: £1166 – £1266
  • Self-Funded Nursing Care: £1191 – £1407
  • Self-Funded Nursing Dementia Care: £1300 – £1498
  • RESPITE Self-Funded Residential Care: £1045 – £1187
  • RESPITE Self-Funded Residential Dementia Care: £1166 – £1266
  • RESPITE Self-Funded Nursing Care: £1191 – £1407
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1498

These prices are only a guideline, please contact Nelson Manor Care Centre to find out the exact price for your requirements.

Contact Nelson Manor Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Nelson Manor Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Olivia Entwistle (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Large car park at the front of the building with disabled reserved parking.

Nelson Manor Care Centre Reviews (84)

9.6

Nelson Manor Care Centre has a Review Score of 9.6 (9.590) out of 10, based on 20 reviews in the last 2 years.
Over all time Nelson Manor Care Centre has 84 reviews.

Overall Experience
  • 60
  • 23
  • 0
  • 0
  • 1
Date Published
  • 84
  • 12
  • 17
  • 20
  • 64
Reviewer Connection to Nelson Manor Care Centre
  • 38
  • 20
  • 7
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 61-80
Review from S W (Son of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Nelson Manor for two years. She is well looked after, her room is lovely and there are plenty of activities. Staff are friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C H (Sister of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident in the Nursing Unit for six months. He receives excellent care from the nurses and the care staff. He is treated with love, compassion, respect and dignity. His needs are promptly and carefully anticipated. Every effort is made by everyone to improve his quality of life.
The manager is very professional and cares deeply about her residents. She has taken time to get to know my brother, and I have every confidence that she will always do her best to ensure his needs are appropriately met. Nelson Manor is a warm and friendly environment. All the staff contribute to this. Family members and friends are known and made to feel very welcome. I have no doubt that Nelson Manor is the best place for my brother. I have no hesitation in recommending it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Son of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for the last 7 months and I can't speak highly enough of the Manager and her staff. I have complete peace of mind that my father is being cared for to the best of the staff's ability and he is completely settled at Nelson Manor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Husband of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife thought it was a posh hotel when admitted.
I have been treated with respect and I am known by my first name which they use all the time.
Our thanks to all the staff for making it a happy stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim W (Son of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care and attention to my mother overall.
She suffers from dementia and on the second floor.
Our only not so positive comment is the hairdressing. Mother's hair is not well looked after, in spite of the regular payments made for this service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E S (Daughter of Resident) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with my mum's care is mostly good, it's clean, tidy, the staff are friendly and helpful. It's the small things that matter, like teeth not soaked overnight., her hair not brushed, clothes going missing with her name on them, putting the mat down when in her room. She goes to the bathroom,
no one is there to keep an eye on her - it's written on a wall chart, what Mum needs. She misses out on some of the activities. I come 5 times a week. She does scream or shout, she likes a bit of peace. The small lunge is full and noisy. Do not put Mum in the big lounge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H W (Daughter-in-law of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care is good but could do with more staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie W (Daughter of Resident) published on 24 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Manager and all her staff on the Jubilee Dementia Unit are wonderful - they cannot do enough for you.
My mum is deteriorating and the care is second to none - my sister and I can sleep easy at night, knowing that our precious mum is well cared for by genuinely caring, friendly staff. The food
is very good - though mum is no longer well enough to eat much. All staff try very hard to ensure she is kept fully hydrated, and ensure that she does not develop pressure sores as she is so frail now. All staff treat mum with dignity and respect, which is essential as mum has always been fiercely dependent throughout her life. Staff get around that, with patience and compassion, and they gain mum's trust enough so that she will accept help to keep her dry and comfortable. I cannot find anything negative to say about Nelson Manor Care Centre - if your relative needs to enter a Care Home, you will not go wrong if you choose Nelson Manor. A wonderful service and wonderful staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely friendly staff, caring environment, staff focus on patients and check on them regularly.
Clean and homely atmosphere.
An effort is made to accommodate patients individual needs, e.g. meal preferences (the chef is very proactive and friendly).
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L J (Daughter of Resident) published on 10 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been very kind and helpful to the family. It appears that the staff have tried hard to meet my father's needs. He has been kept comfortable and they have responded well to his changing health needs.
Reply from Joanne Murray, Manager at Nelson Manor Care Centre
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dee M (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Nelson Manor for 18 months with dementia.
The care is wonderful. We visit at all different times and the staff are always considerate and kind.
My mum is well looked after and I leave feeling content. As I know they are looking after her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Nelson Manor in September 2014. Without the support of the outstanding staff and their care, Mum and our family would have really struggled. The home is practical and provides the space for living needs, including access for emergency care.
The facilities allow Mum to maintain simple
and important elements to enjoy her final years.
The staff have given outstanding care and support to Mum. They are considerate, treat her as part of the Nelson Manor family and have allowed her to maintain dignity.
We trust them to care for her as well as we could and throughout our time they have offered endless support for the family.
We are truly grateful for Nelson Manor, with them we have enjoyed many extra years together.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Norman D (Son of Resident) published on 20 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of Nelson Manor Care Centre over the last twelve months has been one of continued improvements by management and staff. I find the staff all very easy to talk to and ask about things relating to my mother's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Daughter-in-law of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home has been so badly run over many years. As I have worked in care, I noticed many bad practices and reported it to CQC. Now the home has new managers and staff and apparently an owner who is committed to the home and works closely with his staff. After the bad, you now have a very well run home
with managers who are hands-on who have worked their "butts" off to achieve a well-run caring and compassionate home. They work with families so their relatives get the best care they can achieve. Well done to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda S (Daughter of Resident) published on 16 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Nelson Manor to take care of your family member. I have found all staff to be friendly, helpful and caring and always willing to listen to any concerns or questions I have. Everyone is treated with the utmost respect and given a wealth of encouragement to carry on with their
everyday lives. Residents are not only cared for, they are talked to and given choices to lead as normal a life as possible in a safe and secure setting. I have found the nursing staff, carers, admin and management, all more than willing to go the extra mile to ensure my father's needs are met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerald M (Son of Resident) published on 28 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nelson Manor accepted my father as an emergency admission on a Sunday - the only care home which was prepared to do so of the large number we contacted. Immediately supportive and helpful, these are qualities which have been apparent throughout my father's stay. His care has been exemplary, all staff
being friendly and positive about the establishment and the care they provide. We felt that on our initial visit and they have been aspects evident whenever we have visited.


My father, a man with a rather critical disposition, has settled well and is very positive and grateful for the care he receives. We consider the staff to be ultimate professionals and we have quickly learnt to trust them implicitly - this coming from my partner - an NHS governance manager with a nursing background. We have also been impressed by the employment of full-time activities co-ordinator and maintenance man.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stella H (Daughter of Resident) published on 14 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents were both looked after with great care and understanding, and whenever possible they were with each other. Staff were very kind to my mother when she was on end-of-life in the last four weeks of her life which I will never forget. Everything was very professional and staff were very kind
to both my parents and to us. They were both characters and had had nearly sixty-five years of marriage together.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen (Daughter of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Joanne Murray is working extremely hard to provide good care for our dear loved ones. She has provided for my Mother a loving and caring environment when we most need it. I visit my Mother and most of the carers always greet me with kind words and reassure me that they understand my Mothers needs and
these needs do vary from day to day. We are asked how the family are and my Mothers Spiritual needs are supported. The parish priest visits and also a Eucharist minister. There is open visiting, which fits in with families who have busy working lives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart R (Son of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has Dementia and has been a resident of Nelson Manor since April 2015. In just under two years the home has undergone numerous management regimes and high staff turnover.


As a result of this transience, I have noticed an inconsistency in the quality of care and standards. However, I do

sense that things are improving. I've heard staff genuinely express this. It is difficult to be 100% certain when leaving this kind of feedback, simply because I visit twice a week and can only get a 'snapshot' of the way things appear. But I feel confident that overall things are certainly improving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J T (Niece of Resident) published on 13 February 2017 Submitted via Website • Report
Overall Experience 1.0 out of 5
Think very carefully before putting a relative in this care home. We had a dreadful experience. Allegedly there are plans in place to improve but I would advise extreme caution. If you are considering it, read the CQC inspection reports first, ask a lot of questions and monitor the care very closely,
especially medication management. Our experience reflected similar issues to the CQC report and worse. Yes, the place is new and looks nice but we experienced very poor management and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Nelson Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.590 for Nelson Manor Care Centre is calculated as follows: ( (155 Excellents x 5) + (64 Goods x 4) + (14 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 234 Ratings = 4.59
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nelson Manor Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (7)

Olivia

Olivia Entwistle

Job Title: Home Manager

I am a passionate dedicated home manager, throughout my career I have developed a strong background in residential , dementia and elderly care , combining hands on experience with effective leadership skills to ensure high standards of care and well-being for all residents.
I bring my enthusiastic and dedicated approach to every aspect of my work creating a safe, supportive and homely environment.
I work hard to ensure that our home is truly a place where people feel at home ensuring each individuals dignity, independence and preferences are respected.

Lisa

Lisa Burham

Job Title: Clinical Lead / Deputy Manager

I am the clinical lead/Deputy manager and have worked at Nelson Manor for over 14 years. I have been a nurse for 27 years, initially working on acute medical wards. I feel the home is an extension of my own family.
I have a deep seated desire to care for others, a belief in the importance of effective healthcare and a commitment to making a positive impact on our resident’s lives and it is my job to make that happen. My specialist interest is palliative / end of life care. It is an honour to be part of a person’s palliative journey. Being there for families is as important as the care we provide to our residents.

Simone

Simone Dunderdale

Job Title: Administrator

I am Nelson Manor's Administrator with over 20 years of expertise in administration and accounts. I am recognized for attention to detail, strong organizational skills and for having a compassionate approaching in supporting both residents and staff.

Vicky

Vicky Morton

Job Title: Unit Manager

I the unit manager on Nelson Manor's dementia unit , I have worked at Nelson Manor for over 14 years , throughout my time here I have developed a lot of experience and thrive each day supporting dementia residents. I have a close working relationship with the mental health team in our area.
I am the Moving & Handling trainer.

Lucy

Lucy Chatterton

Job Title: Unit Manager

I am the unit manager on the residential unit . I have been in the care industry for over 10 years and worked at Nelson Manor for 6 years .
My goal as a unit manager is to ensure the residents I support receive compassionate , high quality care.
I am the Moving & Handing trainer and Basic life support trainer.

Matthew

Matthew Littler

Job Title: Maintenance

With 10 years’ experience as a carer before moving into maintenance, I bring a strong understanding of care as well as practical skills to the team. I look after the building, keep things running smoothly, and you’ll often find me decorating or fixing something around the home. I’m also a Basic Life Support trainer and always happy to lend a hand wherever I’m needed.

Suzanne

Suzanne Macadam

Job Title: Activities Co-ordinator

I have worked at Nelson Manor for over 10 years, and enjoy enhancing the lives of residents through meaningful, stimulating and enjoyable activities. I take the time to understand everyone’s interests and abilities and adapt to each individual. I believe in making each moment count.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nelson Manor Care Centre to verify any information. View our terms and conditions. Nelson Manor Care Centre has an Enhanced Service - more info.