Nelson Manor Care Centre

I highly recommend Nelson Manor care home.

A very sincere, thank you for all you have done and are still doing for my family.

Nelson Manor staff are very friendly and respectful of all the residents, making sure all there needs are meet. My mother and father have been here for several years, and as far as I am concerned the home is going from strength to strength in a well organized manner, but still keeping a friendly atmosphere.

I never thought my mum, who’s 68, would need care but she did. What a great team of managers, nurses and staff who worked with my mum and us as a family and finally 8 months later with the Governance Manager's help, we got mum back home and can’t thank them enough. So yes, this home is fantastic and I would recommend it.

The rooms are a tiny bit spartan for practicality but personal items and furniture make them feel like home.

It is lovely to see my relative enjoying things again whether that be food, company or activities.

Very caring staff, and high standards of cleanliness.

Staff caring and brilliant.

I have found the staff very good. They are kind and caring for Mum. There is always someone to talk to if they are needed. They keep me informed about Mum's care. If I have needed to talk to the management they have always listened to me. I would recommend Nelson Manor to anyone needing a good care home. Just one little negative, some people spend a long time visiting relatives, being offered a drink sometimes is a nice gesture.

I couldn't be happier with every level of service. The staff are courteous, polite, helpful, professional and friendly. My husband has settled and seems happy which provides me with comfort.

Excellent care.

My mother became a resident of Nelson Manor on 20.12.19. Throughout her time there she has been treated with dignity, compassion and respect. The staff are all excellent in their treatment of all the residents. Nothing is too much trouble and they always have a smile and warm greeting for my Mum and all her family and friends when they are visiting. Nelson Manor is warm and welcoming from the moment you walk through the door. Everyone is treated as an individual with their own needs being met in a professional but friendly manner. Nelson Manor has many activities for those who are able to participate - quizzes, crafts, visiting singers, school etc. I cannot fault Nelson Manor and would recommend this care centre to anyone. Keep up the excellent work.

The care home is very welcoming to the service user, family and friends. The staff are very friendly and efficient and always go the extra mile to ensure the service user is happy and contented. The service provided is updated and checked regularly.

My mother has been in Nelson Manor for two years. She is well looked after, her room is lovely and there are plenty of activities. Staff are friendly and helpful.

My brother has been a resident in the Nursing Unit for six months. He receives excellent care from the nurses and the care staff. He is treated with love, compassion, respect and dignity. His needs are promptly and carefully anticipated. Every effort is made by everyone to improve his quality of life. The manager is very professional and cares deeply about her residents. She has taken time to get to know my brother, and I have every confidence that she will always do her best to ensure his needs are appropriately met. Nelson Manor is a warm and friendly environment. All the staff contribute to this. Family members and friends are known and made to feel very welcome. I have no doubt that Nelson Manor is the best place for my brother. I have no hesitation in recommending it.

My father has been a resident for the last 7 months and I can't speak highly enough of the Manager and her staff. I have complete peace of mind that my father is being cared for to the best of the staff's ability and he is completely settled at Nelson Manor.

Our thanks to all the staff for making it a happy stay.

Our only not so positive comment is the hairdressing. Mother's hair is not well looked after, in spite of the regular payments made for this service.

My experience with my mum's care is mostly good, it's clean, tidy, the staff are friendly and helpful. It's the small things that matter, like teeth not soaked overnight., her hair not brushed, clothes going missing with her name on them, putting the mat down when in her room. She goes to the bathroom, no one is there to keep an eye on her - it's written on a wall chart, what Mum needs. She misses out on some of the activities. I come 5 times a week. She does scream or shout, she likes a bit of peace. The small lunge is full and noisy. Do not put Mum in the big lounge.

Care is good but could do with more staff.