Nelson Manor Care Centre

247 Barkerhouse Road, Nelson BB9 9NL
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9.7 77 Reviews
  • Nelson Manor Care Centre, Nelson
Nelson Manor Care Centre is a purpose built, care home for older people which is located on the outskirts of Nelson in Lancashire.

The home's philosophy of care is that by developing an atmosphere of person-centered care for residents, they will enable them to enjoy life to their fullest potential.

Nelson Manor is nestled within attractive gardens and within walking distance to the town centre. It is close to a local park for residents to enjoy socialising.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1187
  • Self-Funded Residential Dementia Care: £1166 – £1266
  • Self-Funded Nursing Care: £1191 – £1407
  • Self-Funded Nursing Dementia Care: £1300 – £1498
  • RESPITE Self-Funded Residential Care: £1045 – £1187
  • RESPITE Self-Funded Residential Dementia Care: £1166 – £1266
  • RESPITE Self-Funded Nursing Care: £1191 – £1407
  • RESPITE Self-Funded Nursing Dementia Care: £1300 – £1498

These prices are only a guideline, please contact Nelson Manor Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Olivia Entwistle (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (70)

Parking

  • Large car park at the front of the building with disabled reserved parking.

Nelson Manor Care Centre Reviews (77)

Total of 77, showing 61-77
9.7

Nelson Manor Care Centre has a Review Score of 9.7 (9.669) out of 10, based on 14 reviews in the last 2 years. Over all time Nelson Manor Care Centre has 77 reviews.

Overall Experience

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Date Published

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Review from Julie W (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and all her staff on the Jubilee Dementia Unit are wonderful - they cannot do enough for you.
My mum is deteriorating and the care is second to none - my sister and I can sleep easy at night, knowing that our precious mum is well cared for by genuinely caring, friendly staff. The food
is very good - though mum is no longer well enough to eat much. All staff try very hard to ensure she is kept fully hydrated, and ensure that she does not develop pressure sores as she is so frail now. All staff treat mum with dignity and respect, which is essential as mum has always been fiercely dependent throughout her life. Staff get around that, with patience and compassion, and they gain mum's trust enough so that she will accept help to keep her dry and comfortable. I cannot find anything negative to say about Nelson Manor Care Centre - if your relative needs to enter a Care Home, you will not go wrong if you choose Nelson Manor. A wonderful service and wonderful staff.

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Review from S M (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely friendly staff, caring environment, staff focus on patients and check on them regularly.
Clean and homely atmosphere.
An effort is made to accommodate patients individual needs, e.g. meal preferences (the chef is very proactive and friendly).

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Review from L J (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been very kind and helpful to the family. It appears that the staff have tried hard to meet my father's needs. He has been kept comfortable and they have responded well to his changing health needs.

Reply from Joanne Murray, Manager at Nelson Manor Care Centre

Thank you.

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Review from Dee M (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Nelson Manor for 18 months with dementia.
The care is wonderful. We visit at all different times and the staff are always considerate and kind.
My mum is well looked after and I leave feeling content. As I know they are looking after her.

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Review from A H (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Nelson Manor in September 2014. Without the support of the outstanding staff and their care, Mum and our family would have really struggled. The home is practical and provides the space for living needs, including access for emergency care.
The facilities allow Mum to maintain simple
and important elements to enjoy her final years.
The staff have given outstanding care and support to Mum. They are considerate, treat her as part of the Nelson Manor family and have allowed her to maintain dignity.
We trust them to care for her as well as we could and throughout our time they have offered endless support for the family.
We are truly grateful for Nelson Manor, with them we have enjoyed many extra years together.

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Review from Norman D (Son of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Nelson Manor Care Centre over the last twelve months has been one of continued improvements by management and staff. I find the staff all very easy to talk to and ask about things relating to my mother's care.

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Review from Susan G (Daughter-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has been so badly run over many years. As I have worked in care, I noticed many bad practices and reported it to CQC. Now the home has new managers and staff and apparently an owner who is committed to the home and works closely with his staff. After the bad, you now have a very well run home
with managers who are hands-on who have worked their "butts" off to achieve a well-run caring and compassionate home. They work with families so their relatives get the best care they can achieve. Well done to you all.

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Review from Linda S (Daughter of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Nelson Manor to take care of your family member. I have found all staff to be friendly, helpful and caring and always willing to listen to any concerns or questions I have. Everyone is treated with the utmost respect and given a wealth of encouragement to carry on with their
everyday lives. Residents are not only cared for, they are talked to and given choices to lead as normal a life as possible in a safe and secure setting. I have found the nursing staff, carers, admin and management, all more than willing to go the extra mile to ensure my father's needs are met.

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Review from Gerald M (Son of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nelson Manor accepted my father as an emergency admission on a Sunday - the only care home which was prepared to do so of the large number we contacted. Immediately supportive and helpful, these are qualities which have been apparent throughout my father's stay. His care has been exemplary, all staff
being friendly and positive about the establishment and the care they provide. We felt that on our initial visit and they have been aspects evident whenever we have visited.


My father, a man with a rather critical disposition, has settled well and is very positive and grateful for the care he receives. We consider the staff to be ultimate professionals and we have quickly learnt to trust them implicitly - this coming from my partner - an NHS governance manager with a nursing background. We have also been impressed by the employment of full-time activities co-ordinator and maintenance man.

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Review from Stella H (Daughter of Resident) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents were both looked after with great care and understanding, and whenever possible they were with each other. Staff were very kind to my mother when she was on end-of-life in the last four weeks of her life which I will never forget. Everything was very professional and staff were very kind
to both my parents and to us. They were both characters and had had nearly sixty-five years of marriage together.

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Review from Maureen (Daughter of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Joanne Murray is working extremely hard to provide good care for our dear loved ones. She has provided for my Mother a loving and caring environment when we most need it. I visit my Mother and most of the carers always greet me with kind words and reassure me that they understand my Mothers needs and
these needs do vary from day to day. We are asked how the family are and my Mothers Spiritual needs are supported. The parish priest visits and also a Eucharist minister. There is open visiting, which fits in with families who have busy working lives.

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Review from Stuart R (Son of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has Dementia and has been a resident of Nelson Manor since April 2015. In just under two years the home has undergone numerous management regimes and high staff turnover.


As a result of this transience, I have noticed an inconsistency in the quality of care and standards. However, I do

sense that things are improving. I've heard staff genuinely express this. It is difficult to be 100% certain when leaving this kind of feedback, simply because I visit twice a week and can only get a 'snapshot' of the way things appear. But I feel confident that overall things are certainly improving.

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Review from J T (Niece of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Think very carefully before putting a relative in this care home. We had a dreadful experience. Allegedly there are plans in place to improve but I would advise extreme caution. If you are considering it, read the CQC inspection reports first, ask a lot of questions and monitor the care very closely,
especially medication management. Our experience reflected similar issues to the CQC report and worse. Yes, the place is new and looks nice but we experienced very poor management and care.

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Review from Janine M (Daughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been at the home for 7 weeks but the staff are lovely and friendly and nothing is too much if I ask about my mum. Her Room is nice but the standard of cleaning could be better.The staff are trying everything to make my mum join in and be comfortable and I'm happy she's here.

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Review from Christine B (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Nelson Manor provides for my mum is exceptional. I've never come across such caring staff, they are angels and very professional. The girls go above and beyond the call of duty which gives me so much comfort to know that they are caring for my mum as I would. Thank you.

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Review from Mandy C (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well led and most improved under new management, my father is well looked after and is comfortable and content and his needs are very well catered for, nothing is too much trouble,you can visit day or night and are made very welcome, food is lovely and plentiful and a wide variety of choice and
requests are always catered for, the staff work very hard and care about their residents going above and beyond what is expected, and activities are plentiful should he want to participate, my father and myself are very happy with his care at Nelson Manor and I have visited many other homes but none match up to the standards of this home, highly recommended keep up the excellent work Nelson Manor and thank you.

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Review from Keith W (Son of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother of 89 years of age, was admitted to Nelson Manor in October 2016, following a fall downstairs, and three weeks in hospital. At my Mother's request, myself, my wife, and my sister, enquired over availability and costing, as she was no longer able to care for herself in her own home, this
latest admittance into hospital was her third in the past 12 months, since my mother arrived on the residential floor at Nelson Manor, she has been treated with the best possible care and attention anyone could wish for, nothing is too much trouble for any of the staff who attend to her needs, from Management Staff, Nursing Staff, Auxiliary Staff, Cleaners and Maintenance, all are absolutely wonderful people, friendly, caring, honest and genuine in all they do, I cannot praise them enough, my mother is cared for, and looked after, by the most kindest and understanding people you would wish to meet. I would without any doubt recommend this care home to anyone, Thank you for taking care of my Mother x

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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Nelson Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Nelson Manor Care Centre is calculated as follows: ( (118 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 163 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nelson Manor Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (7)

Olivia

Olivia Entwistle

Job Title: Home Manager

I am a passionate dedicated home manager, throughout my career I have developed a strong background in residential , dementia and elderly care , combining hands on experience with effective leadership skills to ensure high standards of care and well-being for all residents.
I bring my enthusiastic and dedicated approach to every aspect of my work creating a safe, supportive and homely environment.
I work hard to ensure that our home is truly a place where people feel at home ensuring each individuals dignity, independence and preferences are respected.

Lisa

Lisa Burham

Job Title: Clinical Lead / Deputy Manager

I am the clinical lead/Deputy manager and have worked at Nelson Manor for over 14 years. I have been a nurse for 27 years, initially working on acute medical wards. I feel the home is an extension of my own family.
I have a deep seated desire to care for others, a belief in the importance of effective healthcare and a commitment to making a positive impact on our resident’s lives and it is my job to make that happen. My specialist interest is palliative / end of life care. It is an honour to be part of a person’s palliative journey. Being there for families is as important as the care we provide to our residents.

Simone

Simone Dunderdale

Job Title: Administrator

I am Nelson Manor's Administrator with over 20 years of expertise in administration and accounts. I am recognized for attention to detail, strong organizational skills and for having a compassionate approaching in supporting both residents and staff.

Vicky

Vicky Morton

Job Title: Unit Manager

I the unit manager on Nelson Manor's dementia unit , I have worked at Nelson Manor for over 14 years , throughout my time here I have developed a lot of experience and thrive each day supporting dementia residents. I have a close working relationship with the mental health team in our area.
I am the Moving & Handling trainer.

Lucy

Lucy Chatterton

Job Title: Unit Manager

I am the unit manager on the residential unit . I have been in the care industry for over 10 years and worked at Nelson Manor for 6 years .
My goal as a unit manager is to ensure the residents I support receive compassionate , high quality care.
I am the Moving & Handing trainer and Basic life support trainer.

Matthew

Matthew Littler

Job Title: Maintenance

With 10 years’ experience as a carer before moving into maintenance, I bring a strong understanding of care as well as practical skills to the team. I look after the building, keep things running smoothly, and you’ll often find me decorating or fixing something around the home. I’m also a Basic Life Support trainer and always happy to lend a hand wherever I’m needed.

Suzanne

Suzanne Macadam

Job Title: Activities Co-ordinator

I have worked at Nelson Manor for over 10 years, and enjoy enhancing the lives of residents through meaningful, stimulating and enjoyable activities. I take the time to understand everyone’s interests and abilities and adapt to each individual. I believe in making each moment count.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nelson Manor Care Centre to verify any information. View our terms and conditions. Nelson Manor Care Centre has an Enhanced Service - more info.