Nelson Manor Care Centre

My mum is deteriorating and the care is second to none - my sister and I can sleep easy at night, knowing that our precious mum is well cared for by genuinely caring, friendly staff. The food is very good - though mum is no longer well enough to eat much. All staff try very hard to ensure she is kept fully hydrated, and ensure that she does not develop pressure sores as she is so frail now. All staff treat mum with dignity and respect, which is essential as mum has always been fiercely dependent throughout her life. Staff get around that, with patience and compassion, and they gain mum's trust enough so that she will accept help to keep her dry and comfortable. I cannot find anything negative to say about Nelson Manor Care Centre - if your relative needs to enter a Care Home, you will not go wrong if you choose Nelson Manor. A wonderful service and wonderful staff.

An effort is made to accommodate patients individual needs, e.g. meal preferences (the chef is very proactive and friendly).

The staff have been very kind and helpful to the family. It appears that the staff have tried hard to meet my father's needs. He has been kept comfortable and they have responded well to his changing health needs.

My mum is well looked after and I leave feeling content. As I know they are looking after her.

We are truly grateful for Nelson Manor, with them we have enjoyed many extra years together.

My experience of Nelson Manor Care Centre over the last twelve months has been one of continued improvements by management and staff. I find the staff all very easy to talk to and ask about things relating to my mother's care.

This home has been so badly run over many years. As I have worked in care, I noticed many bad practices and reported it to CQC. Now the home has new managers and staff and apparently an owner who is committed to the home and works closely with his staff. After the bad, you now have a very well run home with managers who are hands-on who have worked their "butts" off to achieve a well-run caring and compassionate home. They work with families so their relatives get the best care they can achieve. Well done to you all.

I would highly recommend Nelson Manor to take care of your family member. I have found all staff to be friendly, helpful and caring and always willing to listen to any concerns or questions I have. Everyone is treated with the utmost respect and given a wealth of encouragement to carry on with their everyday lives. Residents are not only cared for, they are talked to and given choices to lead as normal a life as possible in a safe and secure setting. I have found the nursing staff, carers, admin and management, all more than willing to go the extra mile to ensure my father's needs are met.

Nelson Manor accepted my father as an emergency admission on a Sunday - the only care home which was prepared to do so of the large number we contacted. Immediately supportive and helpful, these are qualities which have been apparent throughout my father's stay. His care has been exemplary, all staff being friendly and positive about the establishment and the care they provide. We felt that on our initial visit and they have been aspects evident whenever we have visited.

My father, a man with a rather critical disposition, has settled well and is very positive and grateful for the care he receives. We consider the staff to be ultimate professionals and we have quickly learnt to trust them implicitly - this coming from my partner - an NHS governance manager with a nursing background. We have also been impressed by the employment of full-time activities co-ordinator and maintenance man.

My parents were both looked after with great care and understanding, and whenever possible they were with each other. Staff were very kind to my mother when she was on end-of-life in the last four weeks of her life which I will never forget. Everything was very professional and staff were very kind to both my parents and to us. They were both characters and had had nearly sixty-five years of marriage together.

Joanne Murray is working extremely hard to provide good care for our dear loved ones. She has provided for my Mother a loving and caring environment when we most need it. I visit my Mother and most of the carers always greet me with kind words and reassure me that they understand my Mothers needs and these needs do vary from day to day. We are asked how the family are and my Mothers Spiritual needs are supported. The parish priest visits and also a Eucharist minister. There is open visiting, which fits in with families who have busy working lives.

My mother has Dementia and has been a resident of Nelson Manor since April 2015. In just under two years the home has undergone numerous management regimes and high staff turnover.

As a result of this transience, I have noticed an inconsistency in the quality of care and standards. However, I do sense that things are improving. I've heard staff genuinely express this. It is difficult to be 100% certain when leaving this kind of feedback, simply because I visit twice a week and can only get a 'snapshot' of the way things appear. But I feel confident that overall things are certainly improving.

Think very carefully before putting a relative in this care home. We had a dreadful experience. Allegedly there are plans in place to improve but I would advise extreme caution. If you are considering it, read the CQC inspection reports first, ask a lot of questions and monitor the care very closely, especially medication management. Our experience reflected similar issues to the CQC report and worse. Yes, the place is new and looks nice but we experienced very poor management and care.

My mum has only been at the home for 7 weeks but the staff are lovely and friendly and nothing is too much if I ask about my mum. Her Room is nice but the standard of cleaning could be better.The staff are trying everything to make my mum join in and be comfortable and I'm happy she's here.

The care that Nelson Manor provides for my mum is exceptional. I've never come across such caring staff, they are angels and very professional. The girls go above and beyond the call of duty which gives me so much comfort to know that they are caring for my mum as I would. Thank you.

Very well led and most improved under new management, my father is well looked after and is comfortable and content and his needs are very well catered for, nothing is too much trouble,you can visit day or night and are made very welcome, food is lovely and plentiful and a wide variety of choice and requests are always catered for, the staff work very hard and care about their residents going above and beyond what is expected, and activities are plentiful should he want to participate, my father and myself are very happy with his care at Nelson Manor and I have visited many other homes but none match up to the standards of this home, highly recommended keep up the excellent work Nelson Manor and thank you.

My Mother of 89 years of age, was admitted to Nelson Manor in October 2016, following a fall downstairs, and three weeks in hospital. At my Mother's request, myself, my wife, and my sister, enquired over availability and costing, as she was no longer able to care for herself in her own home, this latest admittance into hospital was her third in the past 12 months, since my mother arrived on the residential floor at Nelson Manor, she has been treated with the best possible care and attention anyone could wish for, nothing is too much trouble for any of the staff who attend to her needs, from Management Staff, Nursing Staff, Auxiliary Staff, Cleaners and Maintenance, all are absolutely wonderful people, friendly, caring, honest and genuine in all they do, I cannot praise them enough, my mother is cared for, and looked after, by the most kindest and understanding people you would wish to meet. I would without any doubt recommend this care home to anyone, Thank you for taking care of my Mother x