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Care Home Owned by Drumconner Ltd in West Sussex

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Drumconner Ltd in West Sussex

Only the locations & reviews in West Sussex for Drumconner Ltd are showing below.

View the details of all 2 locations (with 96 reviews) owned by Drumconner Ltd

Drumconner Ltd Locations in West Sussex (1)

 - Browse 1 Care Home owned by Drumconner Ltd in West Sussex
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Drumconner Homes Lancing
13-21 Brighton Road, Lancing BN15 8RJ 
9.9 60 reviews
Drumconner Homes Lancing, Lancing, West Sussex
"Moving home is always traumatic but it was pure joy moving to Drumconnor. As the user is wheelchair bound he was collected by Drumconnor…"   Read all 60 reviews
  • from £1,600 / week
  • 60 Rooms
Location Type Care Home

Drumconner's team of experienced professionals is skilled in many forms of care specialist health, which they combine with social and emotional support. Service standards are based around a core ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Drumconner Ltd Reviews in West Sussex (60)

9.7

Drumconner Ltd has a Group Review Score of 9.7 (9.730) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Drumconner Ltd must have a Review Score.

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Review of

Drumconner Homes Lancing

from Sheila T (Power of Attorney of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving home is always traumatic but it was pure joy moving to Drumconnor. As the user is wheelchair bound he was collected by Drumconnor staff in their specially equipped transporter van then driven onto Drumconnor. Cheerful introductions and laughter put the user at ease. More welcoming faces and
introductions to staff from an assortment of positions prepared the way to his chosen room and the comfort of the recliner. The ever ready British cup of tea preceded lunch. From the entrance hall, lift, corridor and the user's room, everywhere was spotlessly clean and smelt fresh. The room had a view of the sea which brought a smile to the new user's face. Having been born in Brighton the sea plays an important part in one's life. Recognising an avid Elvis Presley and football fan the maintenance staff affixed his extensive collection of memorabilia to the walls of his room. As a socially adept man his photographs and other objects readily inspire conversations with staff and visitors.
Reply from Oliver, Marketing Manager at Drumconner Homes LancingWe are delighted to hear that the move to Drumconner was such a positive one and that our team helped make the transition comfortable and welcoming. It is lovely to know that the sea view, personalised room and friendly support from our staff have helped your loved one feel at home. Your kind words about our team and environment are greatly appreciated and will be shared with everyone involved.
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Review of

Drumconner Homes Lancing

from Louise M (Sister of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Drumconner for 4 years. She absolutely loves it, and the staff are lovely and take very good care of her. The food is really good and the staff are always on had to speak to if needed.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you for your kind review. We are delighted to hear that your sister has been so happy at Drumconner over the past four years. Your lovely comments about our caring staff and the quality of our food are greatly appreciated.
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Review of

Drumconner Homes Lancing

from S M (Friend of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had superb care in a private room, with her own personal bathroom and a lovely sea view. Her room and the entire home was clean, comfortable and inviting. The care was professional, with friendly, kind staff. I would recommend Drumconner to anyone.
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Review of

Drumconner Homes Lancing

from William S (Grandson of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandpa spent a few months at Drumconner Care Home, and I can honestly say we couldn't have asked for a better experience. From the very beginning, the staff were incredibly kind, attentive, and genuinely caring-not just toward him, but toward our whole family.
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Review of

Drumconner Homes Lancing

from Brenda H (Partner of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner needs a lot of nursing care and I am more than happy with the care he receives. All the staff are lovely and make me feel very welcome when I visit. He has dementia and I feel well supported by the nurses and carers
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Review of

Drumconner Homes Lancing

from M H (Power of Attorney of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a severe stroke which left her NWB (non weight bearing) and a loss of movement on her left side my friend chose to go to Drumconner and has received amazing physical and mental support in adjusting to her new normal. She enjoys being able to choose her clothes every day and whilst she chooses
not to participate in activities with any frequency there is always a great programme on offer to join in with. A good range of food is available at every mealtime with personal preferences and dietary requirements catered for. Annie and Chloe on reception are always welcoming and friendly and are happy to help in any way they can. Staff at every level are always cheerful and helpful. The matron, deputies and RNs are always accessible if you have any questions or concerns and keep me updated with any medical conditions.
If anyone is looking for excellent care for a loved one I would urge them NOT to heed the latest CQC report but to visit Drumconner and see for yourself.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you so much for your kind and thoughtful feedback. We are so pleased to hear that your friend feels supported both physically and emotionally, and that she is able to maintain choice and independence in her daily routine. Your lovely comments about our team, especially Annie and Chloe, will be shared with them. It means a great deal to us to know that our care and environment are making a positive difference.
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Review of

Drumconner Homes Lancing

from P B (Daughter-in-law of Resident) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing care home. Heard it was the best and can confirm it now! Mum was so well looked after. Best food best rooms best care! Always staff were able to answer questions on her health and well being or were able to get help in doing so. Nothing more we could ask for.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you so much for your lovely feedback. We are delighted to hear your mum was so well cared for and that our team could support you throughout.
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Review of

Drumconner Homes Lancing

from David B (Son of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my mother's stay at Drumconner both my self and mum found the staff kind and helpful, the care could not have been more attentive or better. Mum loved her environment, a room a lovely sea view where she would sitva gase out of the window.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you for your kind review! We are delighted to hear that both you and your mother had a positive experience, and that our team provided attentive and compassionate care.
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Review of

Drumconner Homes Lancing

from Andrew C (Relative of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle loves it at DrumConnor. Food is good, service is spot on and staff are very friendly. Annie and Chloe on reception always make you feel welcome and nothing is too much. Highly recommended. Thank you for looking after Chris.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you for your lovely review. We are so pleased to hear that your uncle is happy and enjoying his time with us. It is great to know that you have found the food, service, and care to such a high standard. Your kind words about Annie, Chloe, and the team are very much appreciated and will be shared with them. Thank you for your recommendation and for trusting us to care for Chris.
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Review of

Drumconner Homes Lancing

from Alison S (Cousin of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After moving my cousin from another home, we are both delighted with the standard of care, room, atmosphere , food, & the communication between staff & cousin. He is so happy at Drumconner. We are welcomed every visit , Anne & Chloe on reception are very welcoming & friendly, they pass on messages from
my cousin if he wants to see us. They also accept his many online shopping orders, taking them up to him. The nurses, deputy & manager, are always accessible, answering any questions or concerns , they also keep us informed on all medical updates. It's wonderful to be reassured that my cousin is happy and well looked after .
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you so much for your kind review. We are delighted to hear that your cousin is happy and settling in well. It means a great deal to us that you feel reassured by the care, communication, and welcoming atmosphere. We will be sure to pass your lovely comments on to Anne, Chloe, and the whole team.
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Review of

Drumconner Homes Lancing

from Elaine A (Daughter of Resident) published on 16 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Drumconner since April 2025 she has received such kindness and excellent care. All the staff are always cheerful and helpful. The food is good, nutritious and healthy. Any queries or questions are answered promptly. The residents have a good variety of activities to attend which are
delivered with enthusiasm and encouragement.
Mum is content, comfortable and happy there which is very reassuring for our family.
I feel strongly that the recent damming CQC report does not reflect the high quality of care I have witnessed.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you so much for your lovely message, Elaine. It is wonderful to hear how happy and settled your mum has been at Drumconner since April 2025. Your kind words about the staff, the food and the activities really mean a lot. Most importantly, knowing your mum feels content and comfortable is so reassuring.
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Review of

Drumconner Homes Lancing

from Viv C (Daughter-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum in law has been at Drumconner since August 2024 and she has been so happy in all her time there xx whenever myself and my husband have visited we have always been made to feel very welcome especially when we have had lunch with mum in the dining room xx
The food is always delicious and hot xx
We
have always found all the carers to be very helpful and friendly and we get on very well with all the staff xx we are very pleased with every aspect of care mum receives and so is she xx
I have taken my own step mum to visit mum and she's amazed at how lovely Drumconner is xx
Reply from Oliver, Senior Manager at Drumconner Homes LancingHi Viv, thank you very much for your kind feedback.
We are delighted to hear that your mother-in-law has been so happy with us since August 2024 and that you and your husband always feel welcome when visiting. It is wonderful to know that you enjoy the food and that our carers and staff have been helpful and friendly. Your comments mean a great deal to the whole team, and we are very pleased that both your mum and your family are happy with the care she receives.
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Review of

Drumconner Homes Lancing

from A F (Niece of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
I will first say what fantastic care my aunt received when living at Drumconner. Each time I visited my aunt the staff were all very friendly and helpful. My aunt enjoyed engaging in cheerful banter and seemed to have a good rapport with everyone.
Sadly, in December my aunt became unwell and was admitted
to hospital where she passed away later the same day. However, my mother was unaware of this and only found out six days later. My mother was very distressed and disappointed not to have been informed.
I subsequently rang Drumconner to ask why my mother had not been informed on the day my aunt was taken to hospital. My mother had ensured that the home had her correct contact details as she was the only close relative living locally. If my mother had been informed she would have gone to the hospital to sit with her sister.
I requested that the home manager contact my mother (or myself) so she could explain the circumstances and answer my mother's questions, but this has not happened.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you for taking the time to share your feedback and for your kind words about the care your aunt received at Drumconner. We are pleased to hear that she felt comfortable, supported and able to build positive relationships with our team.

We are very sorry to hear of your aunt's passing and extend our sincere condolences to you and your family. We understand how upsetting this must have been.

When a resident is admitted to hospital, we are legally required to notify the registered next of kin on record. In your aunt's case, her son and daughter were listed and were informed at the appropriate time. Due to confidentiality and data protection regulations, we are unable to share medical or hospital information with anyone not recorded as next of kin. We recognise that this was distressing and we are sorry for the upset caused. We would be happy to speak with you or your mother to answer any remaining questions or provide further clarification.
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Review of

Drumconner Homes Lancing

from L B (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so friendly and helpful and I feel happy to know that my mother is being cared for 24 hours a day.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you for your kind words. We're delighted to hear that you and your mother are happy, and we'll be sure to share your feedback with the team
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Review of

Drumconner Homes Lancing

from Liam T (Grandson of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the most remarkable things I've noticed about Drumconner, is the real care factor from the staff and the extra mile the team go. After a serious fall, my nan went from independent living with support from family. To needing full-time care, after a stint in the hospital, she was very frail upon
arrival to Drumconner. One of the most amazing things is that she's gone from being fully bed-bound to being able to get outside and even participate in a few activities. Considering how vigilant and independent my nan is, and struggles to ask for help. It's been lovely seeing her regain some of her mobility near the end of her life, and work with the team there. For the family, it's been wonderful to use the time we were committing to care, and instead, spending quality time making some last few memories.
Our family have been in constant communication with all the team there, as well as being supported as well. It's a beautiful nursing home with clean and excellent facilities/food/activities.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you so much for your review. We're truly touched to hear about the positive impact our team has had on your grandmother's life and are grateful for the opportunity to support both her and your family. It's wonderful to know that she is regaining mobility and enjoying her time with us.
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Review of

Drumconner Homes Lancing

from E B (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff care and activities provided for mum.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you, we appreciate your kind feedback and will pass it on to the team!
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Review of

Drumconner Homes Lancing

from G B (Son-in-law of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was initially very worried about how my mother-in-law would settle into Drumconner. The staff have been brilliant in helping her to settle in look after her and involve her in the daily activities of the home. This is appreciated by the family.
Reply from Oliver, Senior Manager at Drumconner Homes LancingThank you for your kind words. We're so pleased to hear you're mother-in-law has settled in and is enjoying the activities!
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Review of

Drumconner Homes Lancing

from P R (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be really kind and helpful. They made my mother's first few weeks comfortable and helped her to settle into a new environment, especially after being so independent. They have taken great care with her health issues ensuring she received prompt attention from medical staff.
I cannot fault the kindness that has been shown to her.
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Review of

Drumconner Homes Lancing

from C G (Friend of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted into the home in January after suffering a stroke. The staff are so warm, welcoming and helpful. The home is always very clean and looks wonderful. The food is amazing and I have been able to enjoy lunch with my friend on several occasions. I would highly recommend Drumconner
Homes Lancing.
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Review of

Drumconner Homes Lancing

from Gillian P (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went into Drumconner from hospital after breaking her hip, and could not return home. This was my Mum's 'Be all and end all', if she had to go into a care home then it had to be Drumconner. From the first steps into the reception, we were greeted in a warm friendly professional way. Extremely
friendly and helpful. On my return with my Brother, we experienced the same welcome. Every member of staff whether it was reception, nursing, or maintenance always greeted you and helped you, even if it wasn't their job area. The new rooms were amazing and Mum was in one overlooking the front and the sea. The rooms are 5*. The amenities they offer are second to none.
We cannot 'wax lyrical' enough on how pleased we were to get our Mum into Drumconner. Thank you to all The Team/Management for their kindness, cheerfulness, and professionalism. We would certainly recommend Drumconner to anyone who is seeking care.
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