Drumconner Ltd in West Sussex | 1 Care Home

Review of
Drumconner Homes Lancing
from L B (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report

Overall Experience

Everyone is so friendly and helpful and I feel happy to know that my mother is being cared for 24 hours a day.

Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you for your kind words. We're delighted to hear that you and your mother are happy, and we'll be sure to share your feedback with the team

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Review of
Drumconner Homes Lancing
from Liam T (Grandson of Resident) published on 3 September 2024 Submitted via Website • Report

Overall Experience

One of the most remarkable things I've noticed about Drumconner, is the real care factor from the staff and the extra mile the team go. After a serious fall, my nan went from independent living with support from family. To needing full-time care, after a stint in the hospital, she was very frail upon

arrival to Drumconner. One of the most amazing things is that she's gone from being fully bed-bound to being able to get outside and even participate in a few activities. Considering how vigilant and independent my nan is, and struggles to ask for help. It's been lovely seeing her regain some of her mobility near the end of her life, and work with the team there. For the family, it's been wonderful to use the time we were committing to care, and instead, spending quality time making some last few memories.
Our family have been in constant communication with all the team there, as well as being supported as well. It's a beautiful nursing home with clean and excellent facilities/food/activities.

Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you so much for your review. We're truly touched to hear about the positive impact our team has had on your grandmother's life and are grateful for the opportunity to support both her and your family. It's wonderful to know that she is regaining mobility and enjoying her time with us.

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Review of
Drumconner Homes Lancing
from E B (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of the staff care and activities provided for mum.

Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you, we appreciate your kind feedback and will pass it on to the team!

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Review of
Drumconner Homes Lancing
from G B (Son-in-law of Resident) published on 9 August 2024 Submitted via Postal Card • Report

Overall Experience

I was initially very worried about how my mother-in-law would settle into Drumconner. The staff have been brilliant in helping her to settle in look after her and involve her in the daily activities of the home. This is appreciated by the family.

Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you for your kind words. We're so pleased to hear you're mother-in-law has settled in and is enjoying the activities!

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Review of
Drumconner Homes Lancing
from P R (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report

Overall Experience

I have found all the staff to be really kind and helpful. They made my mother's first few weeks comfortable and helped her to settle into a new environment, especially after being so independent. They have taken great care with her health issues ensuring she received prompt attention from medical staff.

I cannot fault the kindness that has been shown to her.

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Review of
Drumconner Homes Lancing
from C G (Friend of Resident) published on 18 June 2024 Submitted via Postal Card • Report

Overall Experience

My friend was admitted into the home in January after suffering a stroke. The staff are so warm, welcoming and helpful. The home is always very clean and looks wonderful. The food is amazing and I have been able to enjoy lunch with my friend on several occasions. I would highly recommend Drumconner

Homes Lancing.

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Review of
Drumconner Homes Lancing
from Gillian P (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report

Overall Experience

My Mum went into Drumconner from hospital after breaking her hip, and could not return home. This was my Mum's 'Be all and end all', if she had to go into a care home then it had to be Drumconner. From the first steps into the reception, we were greeted in a warm friendly professional way. Extremely

friendly and helpful. On my return with my Brother, we experienced the same welcome. Every member of staff whether it was reception, nursing, or maintenance always greeted you and helped you, even if it wasn't their job area. The new rooms were amazing and Mum was in one overlooking the front and the sea. The rooms are 5*. The amenities they offer are second to none.
We cannot 'wax lyrical' enough on how pleased we were to get our Mum into Drumconner. Thank you to all The Team/Management for their kindness, cheerfulness, and professionalism. We would certainly recommend Drumconner to anyone who is seeking care.

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Review of
Drumconner Homes Lancing
from Penny B (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report

Overall Experience

This was Mum's third respite visit. What an amazing investment in the rooms and building. So lovely. The food was, as always, excellent and the staff fantastic. Nice to see the owners on site and a great manager! Great value for money, considering 24/7 care and physio and activities, allowing her to

be more active than usual. Mum is worth it! Anyway, she won’t go anywhere else now!

Reply from Stacy Burkett, Head of Welfare at Drumconner Homes Lancing

Thank you for this wonderful feedback, we are delighted that you all had a fantastic experience. We look forward to welcoming you again soon.

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Review of
Drumconner Homes Lancing
from A B (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Postal Card • Report

Overall Experience

Whilst care is generally good, the staff seem happy (mostly), it is the little things, such as attention to detail that are truly lacking eg when it was Mum's 95th birthday she did not even get acknowledged by the home with a card (Since filling in the form, one was provided later, after the actual

day). Also, emails are very rarely answered. Several times we found Mum staring at a blank television screen (batteries needed replacing in the remote control! We provided new batteries). Value for money? No! Another issue is that if we buy her plants/flowers, the plants never get watered and the flowers never get the water in the vase topped up, so both generally die very quickly because of the heat in the room, therefore mum does not get to enjoy them for long.

Reply from Stacy Burkett, Head of Welfare at Drumconner Homes Lancing

Good morning,
Thank you for coming in to meet with us on Friday to resolve the issues raised. Whilst Mum did have a birthday cake and card on her birthday we did not relay this to you and that was an oversight on our behalf. As I explained on Friday with the new IT platform coming into effect around May 2023 this will no longer be an issue as the new system has the family portal where you will be able to access all Mum's day-to-day activities and her care plan. The problem with the remote was again an oversight but as Mum never wishes to have the TV on when asked, we can probably be forgiven for it being mislaid. We agreed that the issue with the plants is industry-wide as we need to keep the home warm for our frail residents. This is not healthy for the poor old flowers.
We were delighted to hear that you and your family are pleased with the care we deliver as Mum came to us very frail and vulnerable but now some two and half years later is still doing well.
Many thanks.
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Review of
Drumconner Homes Lancing
from Nathan W (Grandson of Resident) published on 11 September 2022 Submitted via Website • Report

Overall Experience

I organized to have my Grandmother stay with Drumconner Homes Lancing during her final days. I am very happy and content that my Grandmother was happy and relaxed in Drumconner, she frequently mentioned how comfortable she was and how lovely all the staff are. I would absolutely recommend Drumconner

Home to anyone looking for care.

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Review of
Drumconner Homes Lancing
from Ethan B (Grandson of Resident) published on 10 September 2022 Submitted via Website • Report

Overall Experience

My gran was staying at Drumconner Homes for a while after she had a fall at home. We chose this home as they have a great nursing team and they provide complementary physiotherapy. All the staff were so lovely at Drumconner and we are so happy the physio has enabled my gran to get back on her feet and

return home. The food was of a very high quality and they would always consider grans likes and dislikes. The rooms are also very large and have modern bathrooms and the latest equipment, I would highly recommend Drumconner to any family looking for a lovely nursing home in West Sussex.

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Review of
Drumconner Homes Lancing
from Fiona B (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report

Overall Experience

Our mother entered Drumconner in Lancing on April 1st from the hospital. She passed away under your care, from cancer, on May 3rd 2022.
Mum had a beautiful big room, very homely. She settled quickly and was so well cared for. We had a blip with food which was quickly resolved. Wonderful to have

an on-site hairdresser who Mum visited, lovely reception rooms, comfy chairs, felt like a nice house, not a home.
Mum was as happy and comfortable as she could be under the circumstances. All staff were so kind, patient and caring. They were so wonderful and kind to us when we visited.
Mum's general care was excellent. Her specific medical care, also excellent. She was handled with kindness, respect and dignity at all times. She passed away peacefully and we feel she is at peace now. We thank everyone who cared for her and the kind reception staff too. Thank you.

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Review of
Drumconner Homes Lancing
from Sheila K (Daughter of Resident) published on 17 May 2021 Submitted via Website • Report

Overall Experience

All of the staff at Drumconner nursing home in Lancing were wonderful. They could not have been more caring or kind in the way they looked after my mother during her year-long stay with them. Because of covid, they were working under the most difficult and almost impossible of circumstances. But that

never stopped them from giving first-class care in every respect to my mother during the time she was with them. All of the staff were always so kind and considerate both to my mother and to my husband and myself. Considering the pressures they were all under they always responded to our questions and did their very best to make my mother as comfortable as she possibly could be in the circumstances. We feel so lucky that we chose Drumconner when the unexpected need for my mother to have nursing care and support arose. We would have no reservations in recommending Drumconner to others who may be searching for a nursing home for their loved one.

Reply from Charlie, Admin at Drumconner Homes Lancing

Thank you so much for the lovely review, it was a pleasure looking after your mother and getting to know you in these unusual circumstances. We will let all the staff know your appreciation, all the best - Drumconner

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Review of
Drumconner Homes Lancing
from Ann A (Respite Resident) published on 5 May 2021 Submitted via Postal Card • Report

Overall Experience

I am a temporary resident (due to a fall). I have been at Drumconner for eight weeks so far. All the staff - night or day staff, housekeeping, laundry, kitchen, activities organiser, reception, gardening staff, maintenance and anyone I may have left out - everyone has treated me with kind, respect,

dignity - we always manage a laugh.

Reply from Charlie Creasey, Admin at Drumconner Homes Lancing

Thank you, we all love having you here - best regards from all the team.

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Review of
Drumconner Homes Lancing
from B C (Resident) published on 28 April 2021 Submitted via Postal Card • Report

Overall Experience

Extremely positive with excellent care of the patient.

Reply from Charlie Creasey, Admin at Drumconner Homes Lancing

Thank you for the lovely review - All the best the Drumconner Team.

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Review of
Drumconner Homes Lancing
from Andrew F (Grandson of Resident) published on 22 March 2021 Submitted via Website • Report

Overall Experience

Really happy with how they're looking after my grandmother, especially as she needs extra care which the staff are able to provide. Speaking of staff, they're lovely and very knowledgeable which is enormously reassuring. Gran loves it there, she's always singing its praises (she jokes that if she had

known the food was going to be that good she'd have moved in long ago!). They have a lot of activities too, which is so important, and as for facilities, all very modern and the place is spotless. With everything going on right now, it's such a relief that Gran is getting the best care that she can. Thank you!

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Review of
Drumconner Homes Lancing
from Richard F (Grandson of Resident) published on 10 March 2021 Submitted via Website • Report

Overall Experience

They take fantastic care of my grandmother. Lovely facilities, nice and clean with great caring staff. Excellent environment for her with regular activities. It’s nice knowing she’s in a good place and well looked after.

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Review of
Drumconner Homes Lancing
from Nadine W (Friend of Resident) published on 4 March 2021 Submitted via Website • Report

Overall Experience

My friend spent 6 weeks at Drumconner as a respite resident following a fall and a hip fracture at home. She has not stopped talking about it since! It was, in her words, the most amazing place with wonderful, friendly staff, who could not have been more helpful. The facilities were excellent, she had

a large room with a walk-in shower and incredible sea views, staff and management did everything in their power to keep people safe and happy. Although I could not visit, staff were always at hand to help with Skype calls. She had regular 3 weekly physio sessions by their own in-house physio and joined in many imaginative and interesting activities.

Reply from Charlie, Administrator at Drumconner Homes Lancing

Thank you for a great review, we are very happy to hear this - All the best from the Drumconner team.

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Review of
Drumconner Homes Lancing
from David B (Mother of Resident) published on 3 March 2021 Submitted via Website • Report

Overall Experience

The care my mother received under the covid circumstance was exceptional, and believe she could not have been looked after any better. The staff and management team worked relentlessly providing the needs of my mother under extreme pressure. A big thank you to all the team that looked after mum.

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Review of
Drumconner Homes Lancing
from Chris S (Son of Resident) published on 23 February 2021 Submitted via Website • Report

Overall Experience

My mother spent her last 8 months in Drumconner before she died and they looked after her fantastically. The staff were exemplary, the catering was delicious and the accommodation was spot on! The welcome was always warm, we were encouraged to join Mum for Sunday lunch and even Christmas dinner too.

I felt very confident she received the very best care and I would heartily recommend Drumconner.

Reply from Charlie, Administrator at Drumconner Homes Lancing

Thank you very much for the kind review. All the best from the team at Drumconner!

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Drumconner Ltd Reviews in West Sussex (49)

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