Drumconner Homes Lancing

13-21 Brighton Road, Lancing BN15 8RJ
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9.2 49 Reviews
  • Drumconner Homes Lancing, Lancing
Drumconner's team of experienced professionals is skilled in many forms of care specialist health, which they combine with social and emotional support.

Service standards are based around a core of dignity, independence and security as the team looks to help clients achieve self-respect and live in comfort.

Many activities and entertainments are organised to add to the home's atmosphere. Meals are prepared to suit dietary needs and there is also complimentary therapy available including an on-site physiotherapist made available at no additional charge.

Email or call Drumconner directly today to find out more information.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £2000
  • Self-Funded Nursing Care: £1450 – £2000
  • RESPITE Self-Funded Residential Care: £1450 – £2000
  • RESPITE Self-Funded Nursing Care: £1450 – £2000

Our fees range from £1450 - £2000.00 per week, the variation in fee is due to room size and location only

These prices are only a guideline, please contact Drumconner Homes Lancing to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Samantha White (Matron)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (7)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • Anytime

Parking

  • Large Car Parking Facilities

Drumconner Homes Lancing Reviews (49)

9.2

Drumconner Homes Lancing has a Review Score of 9.2 (9.188) out of 10, based on 7 reviews in the last 2 years.
Over all time Drumconner Homes Lancing has 49 reviews.

Overall Experience
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Reviewer Connection to Drumconner Homes Lancing
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Total of 49, showing 1-20
Review from L B (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so friendly and helpful and I feel happy to know that my mother is being cared for 24 hours a day.
Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you for your kind words. We're delighted to hear that you and your mother are happy, and we'll be sure to share your feedback with the team

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Review from Liam T (Grandson of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the most remarkable things I've noticed about Drumconner, is the real care factor from the staff and the extra mile the team go. After a serious fall, my nan went from independent living with support from family. To needing full-time care, after a stint in the hospital, she was very frail upon
arrival to Drumconner. One of the most amazing things is that she's gone from being fully bed-bound to being able to get outside and even participate in a few activities. Considering how vigilant and independent my nan is, and struggles to ask for help. It's been lovely seeing her regain some of her mobility near the end of her life, and work with the team there. For the family, it's been wonderful to use the time we were committing to care, and instead, spending quality time making some last few memories.
Our family have been in constant communication with all the team there, as well as being supported as well. It's a beautiful nursing home with clean and excellent facilities/food/activities.
Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you so much for your review. We're truly touched to hear about the positive impact our team has had on your grandmother's life and are grateful for the opportunity to support both her and your family. It's wonderful to know that she is regaining mobility and enjoying her time with us.

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Review from E B (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the staff care and activities provided for mum.
Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you, we appreciate your kind feedback and will pass it on to the team!

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Review from G B (Son-in-law of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was initially very worried about how my mother-in-law would settle into Drumconner. The staff have been brilliant in helping her to settle in look after her and involve her in the daily activities of the home. This is appreciated by the family.
Reply from Oliver, Senior Manager at Drumconner Homes Lancing

Thank you for your kind words. We're so pleased to hear you're mother-in-law has settled in and is enjoying the activities!

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Review from P R (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff to be really kind and helpful. They made my mother's first few weeks comfortable and helped her to settle into a new environment, especially after being so independent. They have taken great care with her health issues ensuring she received prompt attention from medical staff.
I cannot fault the kindness that has been shown to her.
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Review from C G (Friend of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted into the home in January after suffering a stroke. The staff are so warm, welcoming and helpful. The home is always very clean and looks wonderful. The food is amazing and I have been able to enjoy lunch with my friend on several occasions. I would highly recommend Drumconner
Homes Lancing.
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Review from Gillian P (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum went into Drumconner from hospital after breaking her hip, and could not return home. This was my Mum's 'Be all and end all', if she had to go into a care home then it had to be Drumconner. From the first steps into the reception, we were greeted in a warm friendly professional way. Extremely
friendly and helpful. On my return with my Brother, we experienced the same welcome. Every member of staff whether it was reception, nursing, or maintenance always greeted you and helped you, even if it wasn't their job area. The new rooms were amazing and Mum was in one overlooking the front and the sea. The rooms are 5*. The amenities they offer are second to none.
We cannot 'wax lyrical' enough on how pleased we were to get our Mum into Drumconner. Thank you to all The Team/Management for their kindness, cheerfulness, and professionalism. We would certainly recommend Drumconner to anyone who is seeking care.
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Review from Penny B (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was Mum's third respite visit. What an amazing investment in the rooms and building. So lovely. The food was, as always, excellent and the staff fantastic. Nice to see the owners on site and a great manager! Great value for money, considering 24/7 care and physio and activities, allowing her to
be more active than usual. Mum is worth it! Anyway, she won’t go anywhere else now!
Reply from Stacy Burkett, Head of Welfare at Drumconner Homes Lancing

Thank you for this wonderful feedback, we are delighted that you all had a fantastic experience. We look forward to welcoming you again soon.

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Review from A B (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whilst care is generally good, the staff seem happy (mostly), it is the little things, such as attention to detail that are truly lacking eg when it was Mum's 95th birthday she did not even get acknowledged by the home with a card (Since filling in the form, one was provided later, after the actual
day). Also, emails are very rarely answered. Several times we found Mum staring at a blank television screen (batteries needed replacing in the remote control! We provided new batteries). Value for money? No! Another issue is that if we buy her plants/flowers, the plants never get watered and the flowers never get the water in the vase topped up, so both generally die very quickly because of the heat in the room, therefore mum does not get to enjoy them for long.
Reply from Stacy Burkett, Head of Welfare at Drumconner Homes Lancing

Good morning,
Thank you for coming in to meet with us on Friday to resolve the issues raised. Whilst Mum did have a birthday cake and card on her birthday we did not relay this to you and that was an oversight on our behalf. As I explained on Friday with the new IT platform coming into effect around May 2023 this will no longer be an issue as the new system has the family portal where you will be able to access all Mum's day-to-day activities and her care plan. The problem with the remote was again an oversight but as Mum never wishes to have the TV on when asked, we can probably be forgiven for it being mislaid. We agreed that the issue with the plants is industry-wide as we need to keep the home warm for our frail residents. This is not healthy for the poor old flowers.
We were delighted to hear that you and your family are pleased with the care we deliver as Mum came to us very frail and vulnerable but now some two and half years later is still doing well.
Many thanks.
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Review from Nathan W (Grandson of Resident) published on 11 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I organized to have my Grandmother stay with Drumconner Homes Lancing during her final days. I am very happy and content that my Grandmother was happy and relaxed in Drumconner, she frequently mentioned how comfortable she was and how lovely all the staff are. I would absolutely recommend Drumconner
Home to anyone looking for care.
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Review from Ethan B (Grandson of Resident) published on 10 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran was staying at Drumconner Homes for a while after she had a fall at home. We chose this home as they have a great nursing team and they provide complementary physiotherapy. All the staff were so lovely at Drumconner and we are so happy the physio has enabled my gran to get back on her feet and
return home. The food was of a very high quality and they would always consider grans likes and dislikes. The rooms are also very large and have modern bathrooms and the latest equipment, I would highly recommend Drumconner to any family looking for a lovely nursing home in West Sussex.
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Review from Fiona B (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother entered Drumconner in Lancing on April 1st from the hospital. She passed away under your care, from cancer, on May 3rd 2022.
Mum had a beautiful big room, very homely. She settled quickly and was so well cared for. We had a blip with food which was quickly resolved. Wonderful to have
an on-site hairdresser who Mum visited, lovely reception rooms, comfy chairs, felt like a nice house, not a home.
Mum was as happy and comfortable as she could be under the circumstances. All staff were so kind, patient and caring. They were so wonderful and kind to us when we visited.
Mum's general care was excellent. Her specific medical care, also excellent. She was handled with kindness, respect and dignity at all times. She passed away peacefully and we feel she is at peace now. We thank everyone who cared for her and the kind reception staff too. Thank you.
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Review from Sheila K (Daughter of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Drumconner nursing home in Lancing were wonderful. They could not have been more caring or kind in the way they looked after my mother during her year-long stay with them. Because of covid, they were working under the most difficult and almost impossible of circumstances. But that
never stopped them from giving first-class care in every respect to my mother during the time she was with them. All of the staff were always so kind and considerate both to my mother and to my husband and myself. Considering the pressures they were all under they always responded to our questions and did their very best to make my mother as comfortable as she possibly could be in the circumstances. We feel so lucky that we chose Drumconner when the unexpected need for my mother to have nursing care and support arose. We would have no reservations in recommending Drumconner to others who may be searching for a nursing home for their loved one.
Reply from Charlie, Admin at Drumconner Homes Lancing

Thank you so much for the lovely review, it was a pleasure looking after your mother and getting to know you in these unusual circumstances. We will let all the staff know your appreciation, all the best - Drumconner

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Review from Ann A (Respite Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a temporary resident (due to a fall). I have been at Drumconner for eight weeks so far. All the staff - night or day staff, housekeeping, laundry, kitchen, activities organiser, reception, gardening staff, maintenance and anyone I may have left out - everyone has treated me with kind, respect,
dignity - we always manage a laugh.
Reply from Charlie Creasey, Admin at Drumconner Homes Lancing

Thank you, we all love having you here - best regards from all the team.

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Review from B C (Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely positive with excellent care of the patient.
Reply from Charlie Creasey, Admin at Drumconner Homes Lancing

Thank you for the lovely review - All the best the Drumconner Team.

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Review from Andrew F (Grandson of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with how they're looking after my grandmother, especially as she needs extra care which the staff are able to provide. Speaking of staff, they're lovely and very knowledgeable which is enormously reassuring. Gran loves it there, she's always singing its praises (she jokes that if she had
known the food was going to be that good she'd have moved in long ago!). They have a lot of activities too, which is so important, and as for facilities, all very modern and the place is spotless. With everything going on right now, it's such a relief that Gran is getting the best care that she can. Thank you!
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Review from Richard F (Grandson of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They take fantastic care of my grandmother. Lovely facilities, nice and clean with great caring staff. Excellent environment for her with regular activities. It’s nice knowing she’s in a good place and well looked after.
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Review from Nadine W (Friend of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend spent 6 weeks at Drumconner as a respite resident following a fall and a hip fracture at home. She has not stopped talking about it since! It was, in her words, the most amazing place with wonderful, friendly staff, who could not have been more helpful. The facilities were excellent, she had
a large room with a walk-in shower and incredible sea views, staff and management did everything in their power to keep people safe and happy. Although I could not visit, staff were always at hand to help with Skype calls. She had regular 3 weekly physio sessions by their own in-house physio and joined in many imaginative and interesting activities.
Reply from Charlie, Administrator at Drumconner Homes Lancing

Thank you for a great review, we are very happy to hear this - All the best from the Drumconner team.

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Review from David B (Mother of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received under the covid circumstance was exceptional, and believe she could not have been looked after any better. The staff and management team worked relentlessly providing the needs of my mother under extreme pressure. A big thank you to all the team that looked after mum.
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Review from Chris S (Son of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her last 8 months in Drumconner before she died and they looked after her fantastically. The staff were exemplary, the catering was delicious and the accommodation was spot on! The welcome was always warm, we were encouraged to join Mum for Sunday lunch and even Christmas dinner too.
I felt very confident she received the very best care and I would heartily recommend Drumconner.
Reply from Charlie, Administrator at Drumconner Homes Lancing

Thank you very much for the kind review. All the best from the team at Drumconner!

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Current Review Score: 9.2 (9.188)

Overview of Review Score

The Review Score of 9.2 (9.188) out of 10 for Drumconner Homes Lancing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Drumconner Homes Lancing is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.283 Points relating to the number of positive Reviews for Drumconner Homes Lancing is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Samantha

Samantha

Job Title: Matron Joined: 2021

Samantha Joined us in 2021

Francesco

Francesco

Job Title: Deputy Matron Joined: 2020

Franchesco Joined us in 2020

Rachel

Rachel

Job Title: Deputy Matron Joined: 2023

Rachel Joined us in 2023

Dorota

Dorota

Job Title: Clinical lead Joined: 2009

Dorota has a wealth of experience in nursing and care, including specialising in wound care.

Frequently Asked Questions about Drumconner Homes Lancing

What types of Care is Drumconner Homes Lancing registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Drumconner Homes Lancing have?

There are 46 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Drumconner Homes Lancing?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Drumconner Homes Lancing to the centre of Lancing?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drumconner Homes Lancing to verify any information. View our terms and conditions. Drumconner Homes Lancing has an Enhanced Service - more info.