Drumconner Homes Lancing

13-21 Brighton Road, Lancing BN15 8RJ
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9.9 60 Reviews
  • Drumconner Homes Lancing, Lancing
Drumconner's team of experienced professionals is skilled in many forms of care specialist health, which they combine with social and emotional support.

Service standards are based around a core of dignity, independence and security as the team looks to help clients achieve self-respect and live in comfort.

Many activities and entertainments are organised to add to the home's atmosphere. Meals are prepared to suit dietary needs and there is also complimentary therapy available including an on-site physiotherapist made available at no additional charge.

Email or call Drumconner directly today to find out more information.
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Care Provided by Drumconner Homes Lancing

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £2100
  • Self-Funded Nursing Care: £1600 – £2100
  • RESPITE Self-Funded Residential Care: £1600 – £2100
  • RESPITE Self-Funded Nursing Care: £1600 – £2100

Our fees range from £1600 - £2100.00 per week, the variation in fee is due to room size and location only.

The price(s) shown are provided by the care home. Contact Drumconner Homes Lancing for full pricing details and T&Cs.

Contact Drumconner Homes Lancing to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Drumconner Homes Lancing to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Samantha White (Matron)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (49)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Anytime

Parking

  • Large Car Parking Facilities

Drumconner Homes Lancing Reviews (60)

9.9

Drumconner Homes Lancing has a Review Score of 9.9 (9.874) out of 10, based on 19 reviews in the last 2 years.
Over all time Drumconner Homes Lancing has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Drumconner Homes Lancing
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Review from A B (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Whilst care is generally good, the staff seem happy (mostly), it is the little things, such as attention to detail that are truly lacking eg when it was Mum's 95th birthday she did not even get acknowledged by the home with a card (Since filling in the form, one was provided later, after the actual
day). Also, emails are very rarely answered. Several times we found Mum staring at a blank television screen (batteries needed replacing in the remote control! We provided new batteries). Value for money? No! Another issue is that if we buy her plants/flowers, the plants never get watered and the flowers never get the water in the vase topped up, so both generally die very quickly because of the heat in the room, therefore mum does not get to enjoy them for long.
Reply from Stacy Burkett, Head of Welfare at Drumconner Homes LancingGood morning,
Thank you for coming in to meet with us on Friday to resolve the issues raised. Whilst Mum did have a birthday cake and card on her birthday we did not relay this to you and that was an oversight on our behalf. As I explained on Friday with the new IT platform coming into effect around May 2023 this will no longer be an issue as the new system has the family portal where you will be able to access all Mum's day-to-day activities and her care plan. The problem with the remote was again an oversight but as Mum never wishes to have the TV on when asked, we can probably be forgiven for it being mislaid. We agreed that the issue with the plants is industry-wide as we need to keep the home warm for our frail residents. This is not healthy for the poor old flowers.
We were delighted to hear that you and your family are pleased with the care we deliver as Mum came to us very frail and vulnerable but now some two and half years later is still doing well.
Many thanks.
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Review from Nathan W (Grandson of Resident) published on 11 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I organized to have my Grandmother stay with Drumconner Homes Lancing during her final days. I am very happy and content that my Grandmother was happy and relaxed in Drumconner, she frequently mentioned how comfortable she was and how lovely all the staff are. I would absolutely recommend Drumconner
Home to anyone looking for care.
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Review from Ethan B (Grandson of Resident) published on 10 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran was staying at Drumconner Homes for a while after she had a fall at home. We chose this home as they have a great nursing team and they provide complementary physiotherapy. All the staff were so lovely at Drumconner and we are so happy the physio has enabled my gran to get back on her feet and
return home. The food was of a very high quality and they would always consider grans likes and dislikes. The rooms are also very large and have modern bathrooms and the latest equipment, I would highly recommend Drumconner to any family looking for a lovely nursing home in West Sussex.
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Review from Fiona B (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother entered Drumconner in Lancing on April 1st from the hospital. She passed away under your care, from cancer, on May 3rd 2022.
Mum had a beautiful big room, very homely. She settled quickly and was so well cared for. We had a blip with food which was quickly resolved. Wonderful to have
an on-site hairdresser who Mum visited, lovely reception rooms, comfy chairs, felt like a nice house, not a home.
Mum was as happy and comfortable as she could be under the circumstances. All staff were so kind, patient and caring. They were so wonderful and kind to us when we visited.
Mum's general care was excellent. Her specific medical care, also excellent. She was handled with kindness, respect and dignity at all times. She passed away peacefully and we feel she is at peace now. We thank everyone who cared for her and the kind reception staff too. Thank you.
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Review from Sheila K (Daughter of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Drumconner nursing home in Lancing were wonderful. They could not have been more caring or kind in the way they looked after my mother during her year-long stay with them. Because of covid, they were working under the most difficult and almost impossible of circumstances. But that
never stopped them from giving first-class care in every respect to my mother during the time she was with them. All of the staff were always so kind and considerate both to my mother and to my husband and myself. Considering the pressures they were all under they always responded to our questions and did their very best to make my mother as comfortable as she possibly could be in the circumstances. We feel so lucky that we chose Drumconner when the unexpected need for my mother to have nursing care and support arose. We would have no reservations in recommending Drumconner to others who may be searching for a nursing home for their loved one.
Reply from Charlie, Admin at Drumconner Homes LancingThank you so much for the lovely review, it was a pleasure looking after your mother and getting to know you in these unusual circumstances. We will let all the staff know your appreciation, all the best - Drumconner
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Review from Ann A (Respite Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a temporary resident (due to a fall). I have been at Drumconner for eight weeks so far. All the staff - night or day staff, housekeeping, laundry, kitchen, activities organiser, reception, gardening staff, maintenance and anyone I may have left out - everyone has treated me with kind, respect,
dignity - we always manage a laugh.
Reply from Charlie Creasey, Admin at Drumconner Homes LancingThank you, we all love having you here - best regards from all the team.
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Review from B C (Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely positive with excellent care of the patient.
Reply from Charlie Creasey, Admin at Drumconner Homes LancingThank you for the lovely review - All the best the Drumconner Team.
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Review from Andrew F (Grandson of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with how they're looking after my grandmother, especially as she needs extra care which the staff are able to provide. Speaking of staff, they're lovely and very knowledgeable which is enormously reassuring. Gran loves it there, she's always singing its praises (she jokes that if she had
known the food was going to be that good she'd have moved in long ago!). They have a lot of activities too, which is so important, and as for facilities, all very modern and the place is spotless. With everything going on right now, it's such a relief that Gran is getting the best care that she can. Thank you!
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Review from Richard F (Grandson of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
They take fantastic care of my grandmother. Lovely facilities, nice and clean with great caring staff. Excellent environment for her with regular activities. It’s nice knowing she’s in a good place and well looked after.
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Review from Nadine W (Friend of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend spent 6 weeks at Drumconner as a respite resident following a fall and a hip fracture at home. She has not stopped talking about it since! It was, in her words, the most amazing place with wonderful, friendly staff, who could not have been more helpful. The facilities were excellent, she had
a large room with a walk-in shower and incredible sea views, staff and management did everything in their power to keep people safe and happy. Although I could not visit, staff were always at hand to help with Skype calls. She had regular 3 weekly physio sessions by their own in-house physio and joined in many imaginative and interesting activities.
Reply from Charlie, Administrator at Drumconner Homes LancingThank you for a great review, we are very happy to hear this - All the best from the Drumconner team.
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Review from Chris S (Son of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her last 8 months in Drumconner before she died and they looked after her fantastically. The staff were exemplary, the catering was delicious and the accommodation was spot on! The welcome was always warm, we were encouraged to join Mum for Sunday lunch and even Christmas dinner too.
I felt very confident she received the very best care and I would heartily recommend Drumconner.
Reply from Charlie, Administrator at Drumconner Homes LancingThank you very much for the kind review. All the best from the team at Drumconner!
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Review from Eliza F (Daughter-in-law of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind and compassionate care staff, I highly recommended. Very efficient and also luxurious care home. The food is lovely, people are treated with dignity. Efficient management. Also, I felt very safe during Covid as all staff have been respecting all rules regarding PPE.
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Review from Sian P (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum fell in January and fractured her hip and came here for respite following surgery. During her time here she flourished physically and mentally. She benefited massively from the in house physio and thrived on the company. Every time I came to visit she was usually in the lounge joining in with
the activities which were varied and even if she didn’t want to join in she would comfortably sit and watch. She ate well and enjoyed the food very much which bearing in mind she trained many years ago in cookery and was an excellent cook and baker was high praise indeed. When she was ready for discharge she said if it hadn’t been for her dog she would have stayed and sadly having now lost her dog and becoming increasingly isolated in her flat she has chosen to return and live full time at Drumconner.
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Review from Joshua E (Grandson of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my grandparents stay at the home, they were given outstanding care. They were always telling me how amazing the service was and how friendly the staff were. The home is in a lovely location and the staff will go above and beyond to help you, no matter your needs. Highly recommend.
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Review from Paula L (Daughter-in-law of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff made my mother-in-law welcome and comfortable with very short notice. Unfortunately, her stay was short due to very ill health but within that time the accommodation and staff were outstanding. Always happy to welcome us when we visited and happy to update us over the phone. I would recommend
without hesitation to anyone needing a care home for themselves or their loved ones.
Reply from Charlie, Administrator at Drumconner Homes LancingThank you very much for posting a great review. Our staff really appreciate it.
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Review from Charlotte (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Drumconner have been fantastic from the initial inquiry to the care my mum receives. It has been an extremely difficult time as we couldn’t view the home in person due to Covid. They proactively set up a zoom meeting and sent us videos of the rooms (and gave us a choice). My mum says if
she can’t be home she knows she is in the best place. She is happy, loves the food, says the staff are all very nice and friendly and often helps her to FaceTime us to ensure contact is kept up. We have been really impressed so can only imagine how good it is in normal circumstances. Very grateful to Drumconner for making a very difficult time slightly easier and putting my mind at rest that my mum is receiving fantastic care.
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Review from A L (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise and thank all the staff for how they have dealt with and cared for everyone throughout Covid-19. I can honestly say that I cannot recommend Drumconner enough and thank them from the bottom of my heart for looking after my mother.
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Review from Kim S (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a very challenging time of COVID-19 and the passing of my beautiful Dad, I have nothing but respect for the whole team of Drumconner, who understood how difficult it was to not be able to see him. Dad was very happy at the home and was surrounded by smiles. This is a caring nursing home and I
treasure the support that my Dad was shown.
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Review from Laura H (Granddaughter of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granny was in the home for a short period. Her death was unexpected and came sooner than we thought. The care staff were brilliant, they treated my granny with respect and dignity. The management, one member in particular, have been wonderful with the admittance and support with the financial side.
Residents are lovely and there is a lovely atmosphere. Would 1,000,000% recommend.
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Review from J W (Friend of Resident) published on 31 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this care home to be excellent in every way. All of the staff treated my friend with kindness, care and dignity during her brief stay.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Drumconner Homes Lancing is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.924 for Drumconner Homes Lancing is calculated as follows: ( (211 Excellents x 5) + (10 Goods x 4) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 223 Ratings = 4.924
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Drumconner Homes Lancing is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Apr 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Samantha

Samantha

Job Title: Matron Joined: 2021

Samantha Joined us in 2021

Francesco

Francesco

Job Title: Deputy Matron Joined: 2020

Franchesco Joined us in 2020

Rachel

Rachel

Job Title: Deputy Matron Joined: 2023

Rachel Joined us in 2023

Dorota

Dorota

Job Title: Clinical lead Joined: 2009

Dorota has a wealth of experience in nursing and care, including specialising in wound care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Drumconner Homes Lancing to verify any information. View our terms and conditions. Drumconner Homes Lancing has an Enhanced Service - more info.