Care Homes Owned by Oakwood Care Group in Blaenau Gwent

My mother's health gradually deteriorated resulting in her needing 24 hour care and was transferred from hospital to Woffington in August 2026. This was a very traumatic experience for my mother and the family. The transition into residential care was handled with professionalism, courtesy and efficiency. Seeing my mother respected as an individual with her dignity, comfort and wellbeing at the forefront was so reassuring for us. The staff are dedicated and kind and ensure that all care needs are met. My mother's medication is complicated but has been handled well without any issues. We are always updated on progress during our daily visits. Protected meal times ensures a structured and calm environment for residents to enjoy the house cooked meals. The lounge and conservatory need upgrading. Laima the Manager is very supportive and ensures there is a very happy and structured environment for all residents. Having Jackie as a point of contact has also been invaluable to us as a family.

My mum was admitted to Woffington in October 2025 following a hospital admission to hospital. She was very mentally unwell at the time due to advanced dementia. Since admission to Woffington she has seemed calm and content. She has developed various physical health conditions but these are being managed between the home and GP practice. Unfortunately her mobility has declined but she is transferred using appropriate equipment and feels safe with the carers. Mum loves her food and thoroughly enjoys all her meals. She is supported with personal care needs and always looks well presented which has always been important to her. Overall she is content, safe and well cared for. Any issues are always communicated to myself in a timely manner and all the staff make me feel welcome when I visit.

My mother in law has mixed dementia plus a range of other health conditions. She came here as a result of a fall, as it was not safe to send her home. We had planned to bring her here for respite, so she had already been assessed and had met management, fortunately. The change in her since she has been here is tremendous. She is much happier, more active and well looked after. She tells us that she feels safe here and gets on really well with the carers and staff. She joins in with all the activities and has brightened up since having more social interaction. She is walking so much better and is much happier. It is good to see a little of her old self coming back, now and then. Woffington House and its staff were there just when we needed them and we cannot thank them enough. We hope she will be able to be a permanent resident very soon.

My aunt who suffers from mixed dementia, has been living at Woffington since October 2023. She is very happy there. She enjoys the food and the company there. The staff are excellent and very caring. The staff treats each resident as an individual. The rooms are kept very clean and the laundry service is impressive. The manager phones me with any health updates which is reassuring.

Communication with family could be better.

Please please please don’t send a person you care about here. This is honestly the worst place for them. They would have their needs met better in prison. They have absolutely no care for the people they are supposed to care for. All they want is their money. An absolute gentleman of a man who was my grandfather went there. On arrival he was a man needing extra care, in a few months of being there he has now passed away. They don’t write reports or check on individuals. All they say is do they want a hair cut or nails cut that’s an extra £50. Something needs to be done about this place. Do not send anyone you care about here please!

We had to provide a better mattress for her, chair and commode.