Care Home Owned by Rossfield Nursing Homes Ltd in North Yorkshire

your loved one to go into a care home but every single member of staff is caring and take time to make it a home from home.

team are very approachable and a great source of help for residents' relatives.

am not sure what activities she joins in with. Perhaps if it is a crossword or sheet activity, they could bring one to her room.

I find courteous and professional and have built up a good, trusting relationship with them. The only drawback is due to the pandemic, visiting over the last six months has obviously been touch and go but these are unprecedented times and obviously no fault of the care home.

find the staff in the same way despite the recent trying times.
I feel that the care given has improved Mum's quality of life as prior to her moving into Thornton Hill there were frequent calls from her home for emergency doctors to attend her and subsequent hospital admissions. However, in the last fifteen months or so there have been no such issues reported.
If there are any problems, staff are quick to inform of the matter of concern and advise of any action needed or taken.

for her own safety and our own inability to offer the level of care she was beginning to need.
Thornton Hill showed real care for her during her brief stay. They were able to help her get up and dressed and even sit at table in the dining room showing her real respect. Sadly she died a few days after she arrived. On her last day she was in bed and staff continued to show her care and affection as they also did to me. I needed to leave late evening but staff remained with her until she died in the night.
Everyone showed her the care and respect that she should have had. Our only sadness is that she did not live long enough for us to fully appreciate what Thornton Hill clearly offers.

the staff and carers at Thornton Hill have provided a wonderful safe and secure environment and still given excellent care to the residents. My mum was bright and cheerful and looked really well, and smart and tidy. She couldn't speak highly enough of everyone and said how well she was being looked after.
A big well done to everyone, and thank you all.

well-being which I and my sisters are very grateful for as her mental health is extremely fragile.
The home is welcoming, clean and tidy whenever we visit and compared to the many homes we looked at prior to this, far exceeds on many levels.

imagine how hard it been for all the staff these last few months. A massive thank you for all you do, and a huge round of applause to the manager. Outstanding, above and beyond.
Mum is safe, clean, happy, well-feed, and busy; they're always doing something! She sometimes can't talk on the phone for long, because she's in a rush to get back to her lovely new friends and sing-songs!
All aspects of her care are just as I would want for my precious mum.

least I can FaceTime mum which is better than wearing masks.

is amiss I am contacted immediately.

that she lives with and the homely feel of her surroundings.