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Care Home Owned by Advantage Retirement Homes in Tyne & Wear

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8.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Advantage Retirement Homes in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Advantage Retirement Homes are showing below.

View the details of all 4 locations (with 47 reviews) owned by Advantage Retirement Homes

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Advantage Retirement Homes Locations in Tyne & Wear (1)

 - Browse 1 Care Home owned by Advantage Retirement Homes in Tyne & Wear
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Ashwood Court
Suffolk Street, Hendon, Sunderland SR2 8JZ 
8.5 21 reviews
  • from £875 / week
  • 30 Rooms
Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care

Advantage Retirement Homes Reviews in Tyne & Wear (21)

8.2

Advantage Retirement Homes has a Group Review Score of 8.2 (8.151) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Advantage Retirement Homes must have a Review Score.

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Review of

Ashwood Court

from Linda J (Niece of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle became a resident in ashwood court, he didn't settle at first due to his dementia, still has odd bad days but overall we have seen a huge improvement in him. We put this down to all the staff who do a sterling job. They are friendly, professional and very caring not just for the residents but
for visiting families also.
Reply from Helen Taylor, Manager at Ashwood CourtThank you so much for your feedback. We are so happy and overwhelmed with your amazing comments. We strive to give the best care and quality for life to all our residents.
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Review of

Ashwood Court

from Bob L (Son-in-law of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't recommend Ashwood court high enough to do it justice. The staff are wonderful. They really care about the residents. There's always something going on to keep everyone entertained. It's a lovely warm, friendly and clean and safe environment.
Reply from Helen Taylor, Manager at Ashwood CourtThank you so much for your feedback. We are so happy and overwhelmed with your amazing comments. We strive to give the best care and quality for life to all our residents.
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Review of

Ashwood Court

from Linda M (Daughter of Resident) published on 1 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mam became a resident at Ashwood Court over 2 years ago following concerns about her care in 2 previous care homes. The friendly staff are extremely patient, kind and understanding towards Mam, despite her challenging behaviour at times, and she has settled in very well. The home and ensuite rooms
are kept spotlessly clean and tidy and the meals are now of good quality and have a 5 star rating since the new manager took over recently. As a family, we are all relieved that Mam is now being so well cared for and is safe and secure in her world. When I visit, the staff are so friendly and always offer a 'cuppa' or even a meal if required and answer any questions or concerns I may have. I would like to say a huge thank you to the Manager, nurses, carers, domestics and kitchen staff for all your hard work and dedication, it is very much appreciated and especially in these challenging times. I would highly recommend this home to anyone looking for a placement for their loved one.
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Review of

Ashwood Court

from Stephen L (Son of Resident) published on 6 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say about this wonderful home, my mam has lived there for 6 years, very sadly but peacefully she passed away today 23rd October. The staff have been beyond amazing, their care and compassion has restored my faith in humanity, they're not only staff they're family , nothing has been a bother
to them , they have cared for my mam and us over the last few days with extreme professionalism but above all kindness and compassion, we have laughed and cried together and we are so very very thankful, these people are quite literally angels without wings, thank you from the bottom of our hearts just doesn't seem enough, but thank you
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Review of

Ashwood Court

from Alison S (Daughter of Resident) published on 2 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was taken into care at Ashwood Court last November due to worsening of his dementia and the physical and mental toll this was putting on my mother who was his main carer. This was a difficult time for all of the family as my father is much loved but we realised he was no longer safe to remain
at home. Though it took some time for both my parents to accept the move the staff were there to support and offer excellent care. This includes emotional support for my mother who visits nearly every day. The staff, including the cleaning and catering staff, are like a second family to her. Now under new management, it is obvious the manager wishes to instil high standards of nursing care and this evident in my fathers improved physical health and dementia care.
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Review of

Ashwood Court

from Pauline B (Daughter of Resident) published on 17 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad was placed in Ashwood Court in November last year. I must admit he did not settle, however, when the old Manager left and the new manager has taken over, it has improved 100% and my Dad is a lot happier and so am I.
There are a lot more activities which help staff, residents and family to interact
with each other, therefore, getting to know each other more, making for a very happy and friendly environment.
Not only do they look after my Dad, they also make a fuss of my Mam who visits my Dad practically every day, as my Mam and Dad have never been separated in 65 years, until now. The carers also offer my Mam lunch or tea depending on what time of the day she visits. My Mam used to fret and cry as she missed my Dad so much, not now as Mam knows my Dad is a lot happier and looks forward to every visit. In a sense, it is a social life for her as all the staff and residents get on so well and Mam is making a lot more new friends.
Keep up the good work to the manager and all staff at Ashwood Court.
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Review of

Ashwood Court

from Angela R (Granddaughter of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has been exceptional in the care that they have provided not only for my nana but also went the extra mile to provide a home for the last days of my nana's son's life which was his final wish. The staff are friendly, approachable and extremely professional. They not only care for the residents
they also include visiting family members in all activities and ensure that we are involved in the care planning for our loved ones. I am just glad that we found my nana a forever home with staff that are not just doing a job but the staff that are really caring that work hard to look after their resident's, include families and that fundraise at every opportunity to provide the best facilities and activities for their residents.
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Review of

Ashwood Court

from Lynne T (Daughter of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam recently passed away but she spent nearly 3 years in Ashwood Court. The staff were absolutely amazing with her. They gave her back the dignity this awful disease takes from you. Dad was in every day and they even looked after him too. Great amazing team.
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Review of

Ashwood Court

from Bernadette R (Daughter-in-law of Resident) published on 14 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father in law has been in Ashwood Court for nearly two years, he is really settled and happy. At present I find the staff to be very aware of my father in law's needs and treat him with the utmost respect. My father in law has a good sense of humour and the staff interact with him as an individual
making him laugh on a daily basis. I visit the home daily and I am made to feel very welcome. The daily care given to my father in law by the carers is exceptional and I feel he is treated as if he was one of their own. I personally would recommend this home to others and I have no regrets placing him here for the rest of his days.
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Review of

Ashwood Court

from Kenny T (Son of Resident) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in this care home since February. He has been very well looked after by the wonderful staff, he has really settled in and would recommend this home to any loved ones. The staff are also excellent with all my dads family and always make time to chat and share my dad's health care.
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Review of

Ashwood Court

from Chris S (Nephew of Resident) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic care home and staff. Looked after uncle by marriage extremely well and gave him a brilliant funeral.
All of our family are extremely grateful.
Well done.
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Review of

Ashwood Court

from Mary B (Wife of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my husband in here. He is well looked after by all the staff and well fed. He is very happy.
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Review of

Ashwood Court

from Chris H (Son of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A majority of staff and the manager are all great and caring, I feel confident leaving dad in their care. The downside is there are lots of issues with the laundry and items go missing. The food could do with an upgrade, more vegetables would be better. The manager has worked well to inspire the staff
and ensure the daily running has improved.
Reply from Dave Partington, Director at Ashwood CourtWe acknowledge some recent issues with laundry and staff have been made very aware of the importance of good tracking. We welcome any inputs on food menus and your comments have been passed to the kitchen staff.
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Review of

Ashwood Court

from Janice R (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is satisfactory in most areas but the carers are particularly good and make the home what it is. Some things are not so good, but overall good.
Reply from Dave Partington, Director at Ashwood CourtWe would be keen to know what elements you feel are 'not so good'. This is the only way we can make improvements, which we are always keen to do.
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Review of

Ashwood Court

from Sharron M (Daughter-in-law of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the level of care and support my father-in-law has received since arriving at the care home. The staff are very friendly and care for him in an efficient manner whilst also preserving his dignity. The facilities provide a homely atmosphere with comfortable seating and
activities. The food provided is varied and of good standard and available outside of usual mealtimes should my father-in-law want it. He has settled in well and staff are very responsive to any concerns and deal with these accordingly.
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Review of

Ashwood Court

from Julie L (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum became a resident in September 2016 after a spell in hospital and being a resident in a previous 'care' home, her conditioned had deteriorated. Since living at Ashwood Court she has been much more stable. We are very happy with the care she receives.
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Review of

Ashwood Court

from Ann H (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A brilliant home for dad and settled well where he has always been looked after extremely well. The staff are approachable and friendly and try to keep as independent as able.
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Review of

Ashwood Court

from Marie A (Daughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad settled into Ashwood Court really well with the support of the staff. They are very caring and considerate and puts the needs of the residents first. As a family, we feel we made the right choice putting my dad in Ashwood Court.
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Review of

Ashwood Court

from Linda R (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been a resident in Ashwood Court since June/July 2016. Myself and siblings constantly visit the home on a daily basis and we are always made to feel very welcome by staff/management. Nothing is a problem for them if we have any queries they are always willing to help and if there is a problem
they try their utmost to resolved. My Mam has been in 3 care homes in the past 18 months but she has never been as settled in any of the other care homes, so as a family, we are very happy with the care my Mam receives here, so we can't praise the home enough for everything they do for her.
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Review of

Ashwood Court

from Helen O (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for 7 months and he has settled in well. Carers are very efficient and we get on well with all staff and residents. Overall, we are very happy with his level of care.
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