Care Homes Owned by Advantage Retirement Homes in Tyne & Wear

My uncle became a resident in ashwood court, he didn't settle at first due to his dementia, still has odd bad days but overall we have seen a huge improvement in him. We put this down to all the staff who do a sterling job. They are friendly, professional and very caring not just for the residents but for visiting families also.

I couldn't recommend Ashwood court high enough to do it justice. The staff are wonderful. They really care about the residents. There's always something going on to keep everyone entertained. It's a lovely warm, friendly and clean and safe environment.

My Mam became a resident at Ashwood Court over 2 years ago following concerns about her care in 2 previous care homes. The friendly staff are extremely patient, kind and understanding towards Mam, despite her challenging behaviour at times, and she has settled in very well. The home and ensuite rooms are kept spotlessly clean and tidy and the meals are now of good quality and have a 5 star rating since the new manager took over recently. As a family, we are all relieved that Mam is now being so well cared for and is safe and secure in her world. When I visit, the staff are so friendly and always offer a 'cuppa' or even a meal if required and answer any questions or concerns I may have. I would like to say a huge thank you to the Manager, nurses, carers, domestics and kitchen staff for all your hard work and dedication, it is very much appreciated and especially in these challenging times. I would highly recommend this home to anyone looking for a placement for their loved one.

What can I say about this wonderful home, my mam has lived there for 6 years, very sadly but peacefully she passed away today 23rd October. The staff have been beyond amazing, their care and compassion has restored my faith in humanity, they're not only staff they're family , nothing has been a bother to them , they have cared for my mam and us over the last few days with extreme professionalism but above all kindness and compassion, we have laughed and cried together and we are so very very thankful, these people are quite literally angels without wings, thank you from the bottom of our hearts just doesn't seem enough, but thank you

My father was taken into care at Ashwood Court last November due to worsening of his dementia and the physical and mental toll this was putting on my mother who was his main carer. This was a difficult time for all of the family as my father is much loved but we realised he was no longer safe to remain at home. Though it took some time for both my parents to accept the move the staff were there to support and offer excellent care. This includes emotional support for my mother who visits nearly every day. The staff, including the cleaning and catering staff, are like a second family to her. Now under new management, it is obvious the manager wishes to instil high standards of nursing care and this evident in my fathers improved physical health and dementia care.

Keep up the good work to the manager and all staff at Ashwood Court.

This home has been exceptional in the care that they have provided not only for my nana but also went the extra mile to provide a home for the last days of my nana's son's life which was his final wish. The staff are friendly, approachable and extremely professional. They not only care for the residents they also include visiting family members in all activities and ensure that we are involved in the care planning for our loved ones. I am just glad that we found my nana a forever home with staff that are not just doing a job but the staff that are really caring that work hard to look after their resident's, include families and that fundraise at every opportunity to provide the best facilities and activities for their residents.

Mam recently passed away but she spent nearly 3 years in Ashwood Court. The staff were absolutely amazing with her. They gave her back the dignity this awful disease takes from you. Dad was in every day and they even looked after him too. Great amazing team.

My father in law has been in Ashwood Court for nearly two years, he is really settled and happy. At present I find the staff to be very aware of my father in law's needs and treat him with the utmost respect. My father in law has a good sense of humour and the staff interact with him as an individual making him laugh on a daily basis. I visit the home daily and I am made to feel very welcome. The daily care given to my father in law by the carers is exceptional and I feel he is treated as if he was one of their own. I personally would recommend this home to others and I have no regrets placing him here for the rest of his days.

My dad has been in this care home since February. He has been very well looked after by the wonderful staff, he has really settled in and would recommend this home to any loved ones. The staff are also excellent with all my dads family and always make time to chat and share my dad's health care.

Well done.

I am very happy with my husband in here. He is well looked after by all the staff and well fed. He is very happy.

A majority of staff and the manager are all great and caring, I feel confident leaving dad in their care. The downside is there are lots of issues with the laundry and items go missing. The food could do with an upgrade, more vegetables would be better. The manager has worked well to inspire the staff and ensure the daily running has improved.

The care home is satisfactory in most areas but the carers are particularly good and make the home what it is. Some things are not so good, but overall good.

I have been very impressed with the level of care and support my father-in-law has received since arriving at the care home. The staff are very friendly and care for him in an efficient manner whilst also preserving his dignity. The facilities provide a homely atmosphere with comfortable seating and activities. The food provided is varied and of good standard and available outside of usual mealtimes should my father-in-law want it. He has settled in well and staff are very responsive to any concerns and deal with these accordingly.

My mum became a resident in September 2016 after a spell in hospital and being a resident in a previous 'care' home, her conditioned had deteriorated. Since living at Ashwood Court she has been much more stable. We are very happy with the care she receives.

A brilliant home for dad and settled well where he has always been looked after extremely well. The staff are approachable and friendly and try to keep as independent as able.

My dad settled into Ashwood Court really well with the support of the staff. They are very caring and considerate and puts the needs of the residents first. As a family, we feel we made the right choice putting my dad in Ashwood Court.

Mam has been a resident in Ashwood Court since June/July 2016. Myself and siblings constantly visit the home on a daily basis and we are always made to feel very welcome by staff/management. Nothing is a problem for them if we have any queries they are always willing to help and if there is a problem they try their utmost to resolved. My Mam has been in 3 care homes in the past 18 months but she has never been as settled in any of the other care homes, so as a family, we are very happy with the care my Mam receives here, so we can't praise the home enough for everything they do for her.

Dad has been here for 7 months and he has settled in well. Carers are very efficient and we get on well with all staff and residents. Overall, we are very happy with his level of care.