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8.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Advantage Retirement Homes in Staffordshire

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Advantage Retirement Homes Locations in Staffordshire (2)

 - Browse 2 Care Homes owned by Advantage Retirement Homes in Staffordshire
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Advantage Retirement Homes Reviews in Staffordshire (23)

8.2

Advantage Retirement Homes has a Group Review Score of 8.2 (8.151) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Advantage Retirement Homes must have a Review Score.

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Review of

Chasewater Mews

from S U (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the care my mom got in home but the day she died there was horrific we got a phone call to say you need to get here so we did we travelled from lichfield as fast as we could on arrival we pressed the bell to get in but had to wait 20 minutes for some one to open door we went to
my moms room and it was obviouse to me my mom had died she was not breathing the nurse involved was vile no empathy said she could not declare moms death for 30 minutes but after 10 minutes said my mom had passed she then said My mom had to be removed off the premises within the hour and was very rude asking what funeral director i was using at the time it was was a shock my mom had died but cannot get over the total lack of empathy or compassion that my mom had died I did speak to someone from home who said they would look into this but no one has been in touch.
Reply from Mindhi Kaur, Office Manager at Chasewater MewsDear S U , We are deeply sorry to hear about your experience during such a difficult time and extend our sincere condolences for your loss. We strive to provide compassionate and respectful care at all times, and we are truly sorry that you felt this was not the case.We have reviewed the events internally and have spoken with the staff involved. While there are differing recollections, we acknowledge that your experience fell short of the high standards we aim to uphold, particularly around communication and sensitivity.Please be assured that we are using this feedback to reflect and improve our practice. If you would be willing to speak with us further, we would welcome the opportunity to understand more and offer our continued support. Best Wishes Sarah Edwards ( Home Manager )
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Review of

Chasewater Mews

from Carol W (Wife of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband was admitted to chasewater mews we have been met with true professionalism the care they have shown and continue to show him is 100 per cent staff are very friendly nothing is too much trouble. My husband had settled in well and I am confident he is being looked after the way residents
should be. Well done to you all.
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Review of

Chasewater Mews

from Emily T (Granddaughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
care home is a lovely place, very well decorated always clean and tidy. bedrooms are amazing size and most bedrooms have their own bathrooms. garden is well looked after and the handyman is always doing jobs that need doing. few nit pick problems with some of the staff and their attitudes on how they
respond to concerns some think you know nothing about how care work is suppose to be run. overall, food is a great choice, but unfortunately my nan has dementia and when asked 'what would you like for dinner' she repeated the same food for several weeks, nothing was added onto her plate for her to try even if she left it. provided meals and got told it was a silly idea as they would cook anything that the residents want but on many occasions i was their and my nan was asked what would you like and she said the same food over again. my nan was left in her bedroom 24:7 unless going outside for a cigarette. manager made multiple people feel very uncomfortable and spoke down to family members.
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Review of

St Thomas' Priory

from Jill S (Daughter-in-law of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited many Homes which my Mother-in Law resided for differing periods of time. I thought all were helpful and good, but I wouldn't like to reside in them.. I was only aware of short term accommodation... so reviewing the Priory is elite in room size and decor. To continue with entire Home's
vista and and rooms whether public or private, all lovely.
The entire place has been redecorated to a very high standard and taste. I doubt many of the residents will have experienced such quality in their own homes..
Wonderful wide corridors filled with natural light..clean and cozy cushioned for day time sitting.
Catering I have received NO complaints from her, or about the staff, the cleanliness all is good, from serial grumbler this is something.
Personally I have found the staff to be welcoming helpful and efficient..this includes the office staff, catering ,maintenance crew, cleaners/carers ...nurses and entertainment providers.
When I require this assistance .it'd be my choice.
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Review of

St Thomas' Priory

from Rachel C (Granddaughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been here for around 9 months and throughout the whole time so far her needs have been met by the fantastic staff. It's a lovely building with beautiful grounds and care team who genuinely do care.
Lots of activities for the residents and a lovely place to visit.
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Review of

St Thomas' Priory

from K R (Son of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was taken ill in January and we needed to find a suitable care home for her recovery. A list of names were provided by the NHS and having viewed we found nothing compared to Hawksyard.
Mum was slowly slipping away with all that accompanies the Frailty at 96 but the care given by the staff
was beyond the call of duty, nothing was too much trouble.
The senior staff who supervised the medication always offered news and updated daily on mums condition which was a great comfort to us as family and they offered guidance when the end finally approached
Altogether nothing could have been done better, and as far as other residents and facilities go there was an overall feeling that everyone was happy, lots going on with a full programme of activities and facilities for those who chose to join in.The building was a Priory and as such was well laid out with individual rooms and wonderful cloister corridor for exercise and security all set in landscape woodlands and is highly recommended
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Review of

St Thomas' Priory

from L C (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Thomas Priory is currently undergoing a refurbishment and it is very impressive. There has been big improvements here with the new owners. Mom's room is very bright and we have been able to take alot of her belongings to make her room feel more like 'home'. There is a lovely outlook over trees and
fields. We are very pleased with the care Mom is receiving and we are so greatful how she has been made to feel like part of the family. Staff and Management have recognised her individual care needs and as difficult as mom can be at times, the staff always try their best for her, keeping us informed along the way. Mom is encouraged by staff to join in the daily varied activities and entertainment. We can also join in with this too. We feel that Mom is safe and comfortable and we can call and visit whenever we want to.
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Review of

Chasewater Mews

from John T (Grandson of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
After visiting the home a number of times for my grandmother, the number of concerns I have are frankly rising. The home is seriously understaffed, but purely due to the fact that NO senior staff will assist the hardworking care assistants. This was evident when my family were stuck in the garden with
another resident, and due to the staffing a senior member of staff was asked to assist and their response was "is there not an assistant you can ask?" All senior staff sit in offices discussing plans outside of work and ignore all visitors. Depending on the day of the week the food leaves a lot to be desired! For the cost per week a hot meals in the evening should be offered, but due to chefs leaving at lunch time only sandwiches offered. Weekends are even worse for staffing! Serious improvements are required and that starts with sufficient staffing or even senior staff assisting their team rather than chatting about TV and going out! Care assistants are the only positive here!
Reply from Sarah Edwards, Home Manager at Chasewater MewsThank you for taking the time to leave a review following your visit to Chasewater Mews. We genuinely appreciate feedback from family members and visitors, as it gives us the opportunity to reflect and continuously improve the care we provide.
We are sorry to hear that your recent experience did not meet your expectations.
1. Staffing and Support from Nursing Staff
We operate a collaborative team environment where nursing and care staff work closely together. It is not accurate that our senior staff do not support the care team—nurses regularly assist with day-to-day care where required. On the date in question, our nurses on duty do not recall the specific situation described regarding any refusal to assist. We have spoken with the staff members on duty at the time of your visit, and they do not recall any instance of inappropriate conversations .
Our Staffing Levels and Dependency are calculated using a dependency tool as set out by the County Council. This ensures our team is appropriately resourced based on the assessed needs of our residents. Management are available at a weekend in an emergency or prior appointments.
2. Resident Meal Choices , we are pleased to clarify that hot meals are available throughout the day including breakfast, lunch, tea, and supper. Our daily menu is displayed in the dining area, with a selection of alternatives always offered. Each resident is supported to make their own food choices, and the resident you mention is known to prefer options not listed on the standard menu. Our team gladly accommodates her preferences.
3. Access to the Garden and Resident Mobility, we were concerned to read your comment about a family member being “stuck” in the garden. This is not consistent with our environment or procedures. The conservatory door remains open during visiting hours, and staff are available in the lounge and communal areas to assist anyone who may need help moving between spaces. We have spoken with the staff members on duty at the time of your visit, and they do not recall any instance of inappropriate conversations .
We encourage all families and visitors to speak with a staff member during their visit if they have concerns, so we can address them promptly. A clear complaints procedure is displayed at the main reception area. We value your input and hope this response offers reassurance about the level of care and attention provided at Chasewater Mews.
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Review of

St Thomas' Priory

from C L (Daughter of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After first setting foot inside St Thomas Priory we knew that this was the right place. It is currently undergoing a refurbishment and it is very impressive. There has been vast improvements here with the new owners in all aspects. Mom's room is very bright and spacious and we were able to take alot
of Mom's belongings and furniture to make her room feel more like 'home'. She has a lovely outlook over trees and fields. The home is in a beautiful setting surrounded by countryside with a lovely grassed courtyard. We are very pleased and satisfied with the care Mom is receiving. Staff and Management have recognised her individual care needs and acted upon them keeping us informed along the way. Mom is encouraged by staff to join in the daily varied activities and entertainment. The plentiful food is excellent and she can eat in the dining room or in her room. We feel that Mom is safe and comfortable and we can call and visit whenever we want to.
We would 100% recommend St Thomas Priory.
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Review of

Chasewater Mews

from Matt G (Son of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first time I've have used Chasewater mews. I am very happy with how mom and dad are being looked after. The staff are brilliant. I cant thank them enough. For making this as easy as possible to cope with.
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Review of

Chasewater Mews

from Rebecca B (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
for the short period of time that my mother has been here, we have been met with professionalism throughout the home, The cares are very attentive to my moms wants, wishes and needs, The family are always greeted with a friendly smile.
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Review of

Chasewater Mews

from Linda M (Daughter of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff. Chasewater Mews is a lovely place, and very homely. Staff are very caring, considerate and understanding. I can't express how grateful we are for the care and love they gave to my father.
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Review of

St Thomas' Priory

from M T (Son of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents were put in here as unable to fend for themselves at home, unable to stand or walk etc. I live in Australia so I had a month's stay and visited them most weekdays, very pleased with the care they are receiving of all staff from upper management to the cleaner ladies and lovely lady gardener.
There have been vast improvements here with new owners in all aspects. The meals are 5 stars, and personal care 5 stars, I'm very pleased they are well cared for as I live far away.
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Review of

St Thomas' Priory

from Philip B (Son of Resident) published on 16 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after and caring for my mother in very difficult circumstances. I have only very good feelings towards the care my mother has received at Hawkesyard Care Centre.
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Review of

St Thomas' Priory

from Toni H (Daughter of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank this home enough for looking after my dear father, right until the end, you treated him with such dignity and respect. Made sure he was comfortable and not in any pain, and made sure we were OK. Thank you so much, I would highly recommend this home.
Reply from Lucy Corner, Managing Director at St Thomas' PrioryDear Reviewer,
Thank you so much for your kind words about our home. We loved being part of your family and looking after your relative with you. The staff team send all their best wishes.
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Review of

St Thomas' Priory

from Rosemary C (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care staff are wonderful. Unfortunately, the management leaves a lot to be desired, communication is awful. Have contacted DST separately. Front of House is fantastic.
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Review of

St Thomas' Priory

from G P (Wife of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Hawksyard are brilliant, so much so that I have managed to get my brother residing there albeit on a different floor. I have no been able to view rooms and personalise for them due to Covid. I contact the home on a daily basis to ask how both are. I know it is extra hard for the staff as we
can't come in and help out. Many thanks to all.
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Review of

St Thomas' Priory

from Sue M (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad have both been extremely happy here. Above all, they have felt safe after much difficulty in their own home. I know they both regarded the staff as friends and nothing has been too much as far as the staff are concerned. Mum has now died and Dad has dementia. Care is always delivered with
kindness, compassion and humour; which I feel is very valuable. Although this year has been upsetting and difficult, I feel able to contact staff and talk at length about the physical and mental state of Dad as there have been no visits until more recently. The home is always flexible for individual needs and the recent changes in every aspect of the running of Hawksyard, are impressive. Activities for the residents are wonderful and encouraging, though never forced, and staff are mindful of the mood and energy of each resident. When things are normal (ie not in Covid times) I know I can visit at any time and I am always contacted promptly with any issues. Hawksyard is a blessing.
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Review of

St Thomas' Priory

from Kelly S (Friend of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring home in a tranquil, beautiful setting. Good contact with regular updates on residents. A close friends' father is currently a resident and is taken care of with dignity. What is so wonderful is that his personality is recognised and he is made to feel like he is important.
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Review of

St Thomas' Priory

from N C (Granddaughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care staff are outstanding. The office staff (front of house) are lovely. However, management and the level of communication between management is awful. Little interest in the relatives of residents' concerns. Not enough staff, not addressed by management. Contacted district safeguarding separately
with management concerns, as no correspondence with home.
Reply from Lucy Corner, Managing Director, Cornerstone Care Solutions at St Thomas' PrioryThank you for the positive comments about the staff, we will ensure that they receive this feedback.
As you are aware we have a new management team that started at the beginning of May due to the previous Manager and Deputy Manager leaving. We are optimistic that the communication will now improve.
We have explained that the "info" email address was attached to a previous manager's emails so correspondence in that inbox was not monitored- we have now accessed this but have not found any emails in this account that we have missed in the transition.
Unfortunately without any other alert or communication (calls, Facebook messages, WhatsApp calls or messages, or direct emails to staff at the home), we have not been made aware of any complaints to be able to investigate them and we are sorry that we haven't been able to do this and improve things quickly.
We have given you new contact details and will respond promptly to any email we receive. Please contact us to discuss.
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