Care Homes Owned by Advantage Retirement Homes in Staffordshire

Overall a very positive experience and I know my mom is well looked after.

My wife has just spent a week, she was not happy when she came home, bed sores after 3 days! neither the bed or chair were working therefore in the same position all the time Food poor NO choices -- take it or leave it. The staff were emptying the catheter down the sink instead of the toilet next door! one night they doubled up on her meds (morphine). At the weekend one of the staff on his mobile answered the door in shorts and sliders and wandered off and my daughter had to stop him to ask where to go! Had to bring our own tv in, really, at those prices!

I can not fault the care my mom got in home but the day she died there was horrific we got a phone call to say you need to get here so we did we travelled from lichfield as fast as we could on arrival we pressed the bell to get in but had to wait 20 minutes for some one to open door we went to my moms room and it was obviouse to me my mom had died she was not breathing the nurse involved was vile no empathy said she could not declare moms death for 30 minutes but after 10 minutes said my mom had passed she then said My mom had to be removed off the premises within the hour and was very rude asking what funeral director i was using at the time it was was a shock my mom had died but cannot get over the total lack of empathy or compassion that my mom had died I did speak to someone from home who said they would look into this but no one has been in touch.

Since my husband was admitted to chasewater mews we have been met with true professionalism the care they have shown and continue to show him is 100 per cent staff are very friendly nothing is too much trouble. My husband had settled in well and I am confident he is being looked after the way residents should be. Well done to you all.

care home is a lovely place, very well decorated always clean and tidy. bedrooms are amazing size and most bedrooms have their own bathrooms. garden is well looked after and the handyman is always doing jobs that need doing. few nit pick problems with some of the staff and their attitudes on how they respond to concerns some think you know nothing about how care work is suppose to be run. overall, food is a great choice, but unfortunately my nan has dementia and when asked 'what would you like for dinner' she repeated the same food for several weeks, nothing was added onto her plate for her to try even if she left it. provided meals and got told it was a silly idea as they would cook anything that the residents want but on many occasions i was their and my nan was asked what would you like and she said the same food over again. my nan was left in her bedroom 24:7 unless going outside for a cigarette. manager made multiple people feel very uncomfortable and spoke down to family members.

When I require this assistance .it'd be my choice.

Lots of activities for the residents and a lovely place to visit.

Altogether nothing could have been done better, and as far as other residents and facilities go there was an overall feeling that everyone was happy, lots going on with a full programme of activities and facilities for those who chose to join in.The building was a Priory and as such was well laid out with individual rooms and wonderful cloister corridor for exercise and security all set in landscape woodlands and is highly recommended

St Thomas Priory is currently undergoing a refurbishment and it is very impressive. There has been big improvements here with the new owners. Mom's room is very bright and we have been able to take alot of her belongings to make her room feel more like 'home'. There is a lovely outlook over trees and fields. We are very pleased with the care Mom is receiving and we are so greatful how she has been made to feel like part of the family. Staff and Management have recognised her individual care needs and as difficult as mom can be at times, the staff always try their best for her, keeping us informed along the way. Mom is encouraged by staff to join in the daily varied activities and entertainment. We can also join in with this too. We feel that Mom is safe and comfortable and we can call and visit whenever we want to.

After visiting the home a number of times for my grandmother, the number of concerns I have are frankly rising. The home is seriously understaffed, but purely due to the fact that NO senior staff will assist the hardworking care assistants. This was evident when my family were stuck in the garden with another resident, and due to the staffing a senior member of staff was asked to assist and their response was "is there not an assistant you can ask?" All senior staff sit in offices discussing plans outside of work and ignore all visitors. Depending on the day of the week the food leaves a lot to be desired! For the cost per week a hot meals in the evening should be offered, but due to chefs leaving at lunch time only sandwiches offered. Weekends are even worse for staffing! Serious improvements are required and that starts with sufficient staffing or even senior staff assisting their team rather than chatting about TV and going out! Care assistants are the only positive here!

We would 100% recommend St Thomas Priory.

This is the first time I've have used Chasewater mews. I am very happy with how mom and dad are being looked after. The staff are brilliant. I cant thank them enough. For making this as easy as possible to cope with.

for the short period of time that my mother has been here, we have been met with professionalism throughout the home, The cares are very attentive to my moms wants, wishes and needs, The family are always greeted with a friendly smile.

Thank you to all the staff. Chasewater Mews is a lovely place, and very homely. Staff are very caring, considerate and understanding. I can't express how grateful we are for the care and love they gave to my father.

My parents were put in here as unable to fend for themselves at home, unable to stand or walk etc. I live in Australia so I had a month's stay and visited them most weekdays, very pleased with the care they are receiving of all staff from upper management to the cleaner ladies and lovely lady gardener. There have been vast improvements here with new owners in all aspects. The meals are 5 stars, and personal care 5 stars, I'm very pleased they are well cared for as I live far away.

Thank you for looking after and caring for my mother in very difficult circumstances. I have only very good feelings towards the care my mother has received at Hawkesyard Care Centre.

I cannot thank this home enough for looking after my dear father, right until the end, you treated him with such dignity and respect. Made sure he was comfortable and not in any pain, and made sure we were OK. Thank you so much, I would highly recommend this home.

The care staff are wonderful. Unfortunately, the management leaves a lot to be desired, communication is awful. Have contacted DST separately. Front of House is fantastic.

Staff at Hawksyard are brilliant, so much so that I have managed to get my brother residing there albeit on a different floor. I have no been able to view rooms and personalise for them due to Covid. I contact the home on a daily basis to ask how both are. I know it is extra hard for the staff as we can't come in and help out. Many thanks to all.

Mum and Dad have both been extremely happy here. Above all, they have felt safe after much difficulty in their own home. I know they both regarded the staff as friends and nothing has been too much as far as the staff are concerned. Mum has now died and Dad has dementia. Care is always delivered with kindness, compassion and humour; which I feel is very valuable. Although this year has been upsetting and difficult, I feel able to contact staff and talk at length about the physical and mental state of Dad as there have been no visits until more recently. The home is always flexible for individual needs and the recent changes in every aspect of the running of Hawksyard, are impressive. Activities for the residents are wonderful and encouraging, though never forced, and staff are mindful of the mood and energy of each resident. When things are normal (ie not in Covid times) I know I can visit at any time and I am always contacted promptly with any issues. Hawksyard is a blessing.