Care Homes Owned by Southcare Homes in London

Thank you for the love, dignity and happiness you gave Mum. We will always be deeply grateful.

We contacted Grasmere rest home when we were looking to move mum up from another care home to be closer to us.

They have been responsive to questions and proactive in helping us facilitate the move once it was agreed they could meet her needs.

It is evident that the care is personalised with very thorough assessments and we have been impressed that she has already been seen by therapy professionals.

The staff having been caring and encouraging and it has been reassuring to see how mum has started to engage and take part in the activities which are adapted for inclusivity.

Being able to access notes helps identify if there are concerns and being able to communicate and discuss these issues openly enables plans to be put in place to help address.any issues.

The home feels very welcoming and staff are very approachable. We have certainly felt more relaxed and reassured now she has been in the home nearly a month.

Mum has only been in Grasmere Care Home for 1 month so it is still early days, but so far we have been extremely happy with the care she has received. When looking for a suitable provision we were really impressed with the responsiveness of the manager and admin team and from the moment we stepped through the door to view the home it had a calmness and warmth that we had not experienced in other places. The assessment process was very thorough and the team were incredibly supportive in helping us sort out the transition from another local authority. Since being in Grasmere the team have arranged for both the occupational therapist and physiotherapist to review mums needs and have implemented any recommendations. Staff are friendly and open and access to the online portal allows us to see mums daily care notes. The activities organiser is excellent, adapting activities so all are included and posting regular updates so families can see what's going on and share the joy he brings.

Thank you to everyone at Grasmere whatever your job , you are making mums life much better.

I cannot thank the Grasmere team enough for their genuine love and care of my 85-year-old father. After a difficult year and him being hospitalised for several months we were so lucky to find this wonderful home and team, who really do look after all their residents just like family. The food looks and smells amazing, the home and rooms smell clean and are nicely decorated and the best thing, we know dad is being cared for, has a new group of brilliant friends and the entertainment is second to none. Thank you so much Antonina, Amy and team xx

Grasmere Rest Home has been wonderful in meeting my dad's needs. The staff are attentive, compassionate, and consistently proactive with his medical care. They take the time to understand him and ensure he is well cared for every day. As a family, we feel reassured knowing he is safe, supported, and treated with dignity.

I love the fact there is so much engagement with the residents at Grasmere - from singing, to quizzes to exercises. Christmas was lovely, there were singers from the local church and a great Christmas party for all to enjoy. The pyjama day was fun too but I am unsure who enjoyed it the most - the staff or the residents :)

Grasmere certainly goes above and beyond with the care for my Mum. Every member of the Team takes the time to care and make sure my Mum is comfortable, feels safe and is happy. They were all very caring and helpful with the transition process when Mum moved in and helped her and my family every step of the way.

This is a excellent care home. The room my dad is in is always clean. He seems to be always dressed when I visit. Previously at the last care home he was mostly in his night clothes. The staff is extremely friendly even when they have their hands full. I know my dad is in safe hands and think he is lucky to be there.

Mum is so well looked after. All the staff are very friendly and approachable and nothing is too much trouble. We are always welcomed when we visit. Since Mum went into Grasmere I have felt nothing but relief that Mum is well cared for. Grasmere is such a happy place.

After making the agonising decision of finding a care home for my mum, I am absolutely delighted we found Grasmere. My mum is thriving, having the responsibility taken away of trying to manage her life, she is now free to live it in an environment that is both stimulating and caring. It feels like she has gained another family with the level of genuine care given to her. This feels just like a family home.

After alot of ups and downs with different care facilities we have finally found the one place my nan feels comfortable. Very responsive to care needs and staff are lovely. My nan seems to have a special bond with certain members of staff. Facilities are great and communication is good. Medication reviews with the nurse could be better and needs better communication otherwise a very warm, welcome place.

An amazing 'family feel' from the team that run and care for all the residents. My mother is very well looked after, not just her needs, but as a member of the Grasmere family, as a person and with love. Even though my mothers dementia has sadly progressed, she is still very much included, and they take time to talk and look after her and involve in activities.

All the staff are, without fail, considerate, caring and kind to my mother and us. Mum receives a very high standard of care. She enjoys the food, which is varied and nicely presented. The activities and days out are well thought out and huge efforts are made to adapt activities to each residents abilities and to ensure everyone enjoys them.

We are so grateful for all that was done for her.

The staff were always kind and helpful. I am so grateful that my stepmother spent her final years at Grasmere.

Our Mother has been at Grasmere for two years. The staff are very caring and always offer help, should the need arise. There are plenty of activities available to residents, that make life at Grasmere a friendlier place. The cleanliness of the living areas is always good and the quality of the food on offer is to be commended. The open invitation for families to participate with residents at events or even meals is reassuring. There is a friendly feel to the environment felt when visiting residents. There is an online facility, that offers family members to look up various aspects of the residents in care. We are happy to have found Grasmere as a care home and hope that the home continues to offer the standards it has given during our Mother's stay.

The care and attention to detail at Grasmere has been exceptional where my mum has thrived and she is now very content there.

Very happy with the care, mum loves all the staff. Very well fed and any medical needs are picked up on. Seems very content, says her bed is comfortable so sleeps very well and she is warm and cosy. Thank you.

Our experience has been excellent, both my brother and I feel absolutely at ease knowing our mother is being looked after so well by the team at Grasmere. All the staff are compassionate professionals.