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Care Home Owned by Southcare Homes in London

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Southcare Homes in London

Only the locations & reviews in London for Southcare Homes are showing below.

View the details of all 5 locations (with 287 reviews) owned by Southcare Homes

Southcare Homes Locations in London (1)

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Grasmere Care Home Ltd
49 Grange Road, Sutton SM2 6ST 
9.9 50 reviews
Grasmere Care Home Ltd, Sutton, London
"Mum has only been in Grasmere Care Home for 1 month so it is still early days, but so far we have been extremely happy with the care she…"   Read all 50 reviews
  • from £1,300 / week
  • 25 Rooms
Location Type Care Home

Grasmere Care Home is a tastefully decorated 23-bed care home where people can live life to the full. The home provides 24-hour person-led care provided by highly-trained staff selected for their ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Southcare Homes Reviews in London (50)

9.8

Southcare Homes has a Group Review Score of 9.8 (9.751) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Southcare Homes must have a Review Score.

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Review of

Grasmere Care Home Ltd

from Helen S (Daughter of Resident) published on 2 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We contacted Grasmere rest home when we were looking to move mum up from another care home to be closer to us.


They have been responsive to questions and proactive in helping us facilitate the move once it was agreed they could meet her needs.


It is evident that the care is personalised with very

thorough assessments and we have been impressed that she has already been seen by therapy professionals.


The staff having been caring and encouraging and it has been reassuring to see how mum has started to engage and take part in the activities which are adapted for inclusivity.


Being able to access notes helps identify if there are concerns and being able to communicate and discuss these issues openly enables plans to be put in place to help address.any issues.


The home feels very welcoming and staff are very approachable. We have certainly felt more relaxed and reassured now she has been in the home nearly a month.

Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdIt is wonderful to hear that our proactive team, thorough assessments, and prompt coordination with therapy professionals have given you such peace of mind. We truly pride ourselves on delivering personalised care, so seeing your mum already engaging and enjoying our activities is incredibly rewarding for our staff. We also strongly believe that open communication and portal access are key to a successful partnership with families, and we appreciate your kind words about our approachable team. Thank you for trusting us with your mum's care. Welcome to the Grasmere family.
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Review of

Grasmere Care Home Ltd

from Louise B (Daughter of Resident) published on 2 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been in Grasmere Care Home for 1 month so it is still early days, but so far we have been extremely happy with the care she has received. When looking for a suitable provision we were really impressed with the responsiveness of the manager and admin team and from the moment we stepped through
the door to view the home it had a calmness and warmth that we had not experienced in other places. The assessment process was very thorough and the team were incredibly supportive in helping us sort out the transition from another local authority. Since being in Grasmere the team have arranged for both the occupational therapist and physiotherapist to review mums needs and have implemented any recommendations. Staff are friendly and open and access to the online portal allows us to see mums daily care notes. The activities organiser is excellent, adapting activities so all are included and posting regular updates so families can see what's going on and share the joy he brings.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for your wonderful review of Grasmere Care Home. We know that the first month can be a challenging time of transition, so we are absolutely delighted to hear that you, your mum, and your family are having such a positive experience. It is incredibly rewarding to know that our warmth, calmness, and thorough assessment process helped ease your journey. We are also glad that our coordination with therapists and the transparency of our online care portal are providing you with peace of mind. Our activities organiser and the rest of the team love bringing joy to our residents every day, and your kind words will mean the world to them. Thank you for trusting us with your mum's care. We look forward to continuing to support mum and your family.
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Review of

Grasmere Care Home Ltd

from Kev H (Son of Resident) published on 18 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with the care, from the first meeting to gather information when mum was still at home to the stay in Grasmere.
The attention to detail and overall care is amazing. I was hesitant if it was the right thing to do but I have no doubts about the choice now.
I cannot recommend
Grasmere enough. Everybody I have met has always been cheerful, positive and helpful.
The home is well kept with a lovely outside paved area and garden.
The food is all prepared onsite and looks great.
Mum seems much happier here even though she was unsure about coming. She is smiling and enjoying life again.
Thank you to everyone at Grasmere whatever your job , you are making mums life much better.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for taking the time to share such a heart warming review.
Hearing that your mum is smiling, enjoying life again, and feeling much happier is the greatest reward our entire team could ask for. Your kind words have been shared with everyone at Grasmere. Thank you for trusting us with your mum's care, it is an absolute privilege to have her with us.
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Review of

Grasmere Care Home Ltd

from Victoria E (Daughter of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the Grasmere team enough for their genuine love and care of my 85-year-old father. After a difficult year and him being hospitalised for several months we were so lucky to find this wonderful home and team, who really do look after all their residents just like family. The food looks
and smells amazing, the home and rooms smell clean and are nicely decorated and the best thing, we know dad is being cared for, has a new group of brilliant friends and the entertainment is second to none. Thank you so much Antonina, Amy and team xx
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for such a wonderful review. We are so pleased you are happy with the care provided for Dad, and we absolutely love having him with us at Grasmere!
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Review of

Grasmere Care Home Ltd

from c e (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grasmere Rest Home has been wonderful in meeting my dad's needs. The staff are attentive, compassionate, and consistently proactive with his medical care. They take the time to understand him and ensure he is well cared for every day. As a family, we feel reassured knowing he is safe, supported, and
treated with dignity.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for such a lovely review and we are so glad you as a family are reassured with the care provided by us all at Grasmere. Dads bubbly ways have been such a great addition to the Grasmere Family and we love having him here with us :)
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Review of

Grasmere Care Home Ltd

from karen b (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were apprehensive about having to make the decision to have mum stay in a care home.
We chose Grasmere as mum had previously stayed there for respite and we were pleased with the level of care provided.
Mum becomes extremely anxious especially as the evening/bedtime approaches, her confusion
increases and she becomes very frightened. The staff are aware of this and help reassure her and calm her down. This is so important to us, to know she is cared for and safe.
I love the fact there is so much engagement with the residents at Grasmere - from singing, to quizzes to exercises. Christmas was lovely, there were singers from the local church and a great Christmas party for all to enjoy. The pyjama day was fun too but I am unsure who enjoyed it the most - the staff or the residents :)
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for such a wonderful review, and we are so happy that you know Mum is safe and cared for at Grasmere. It is a delight having mum with us at Grasmere, her wonderful smile brightens all our days :)
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Review of

Grasmere Care Home Ltd

from Nicola M (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grasmere certainly goes above and beyond with the care for my Mum. Every member of the Team takes the time to care and make sure my Mum is comfortable, feels safe and is happy. They were all very caring and helpful with the transition process when Mum moved in and helped her and my family every step
of the way.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for your wonderful review and we are so pleased you are happy with the care we are providing to Mum, it means a lot to know that this has made a positive difference to you all. We truly love having Mum with us!
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Review of

Grasmere Care Home Ltd

from Victor M (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a excellent care home. The room my dad is in is always clean. He seems to be always dressed when I visit. Previously at the last care home he was mostly in his night clothes. The staff is extremely friendly even when they have their hands full. I know my dad is in safe hands and think he is
lucky to be there.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for taking the time to share your kind words. We are so happy to hear you are pleased with the care we provide here at Grasmere. We love having Dad here with us, and his laugh spreads laughter and joy throughout the home. Welcome to the Grasmere family guys!
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Review of

Grasmere Care Home Ltd

from Deborah M (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum moved into Grasmere Care Home at the end of July. This was not a decision we took lightly and we were very nervous that we were doing the right thing.
Mum settled in like a dream. Right from the start she was warmly welcomed by everyone in the home. Mum has really embraced all the activities
and is happy to join in and really enjoys them. She has made lots of new friends and we can see how genuinely happy she is to be there.
Mum is so well looked after. All the staff are very friendly and approachable and nothing is too much trouble. We are always welcomed when we visit. Since Mum went into Grasmere I have felt nothing but relief that Mum is well cared for. Grasmere is such a happy place.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for such a wonderful review. We want to make sure we are going above and beyond in anyway possible, and want to make sure also that the family are at ease too, and we are so happy you are. Welcome to the Grasmere Family, we are here whenever you need us!
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Review of

Grasmere Care Home Ltd

from Lesley D (Son of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After making the agonising decision of finding a care home for my mum, I am absolutely delighted we found Grasmere. My mum is thriving, having the responsibility taken away of trying to manage her life, she is now free to live it in an environment that is both stimulating and caring. It feels like
she has gained another family with the level of genuine care given to her. This feels just like a family home.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for your lovely review! We have loved Mum becoming part of the Grasmere Family, and we are so happy that you are happy with the care Mum is getting. We welcome you all also to the Grasmere family and we are here whenever you need us.
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Review of

Grasmere Care Home Ltd

from K M (Granddaughter of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After alot of ups and downs with different care facilities we have finally found the one place my nan feels comfortable. Very responsive to care needs and staff are lovely. My nan seems to have a special bond with certain members of staff. Facilities are great and communication is good. Medication reviews
with the nurse could be better and needs better communication otherwise a very warm, welcome place.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for your lovely review. We truly love having Nan here and feel she has greatly improved since being at Grasmere. We look forward to getting to spend every day with her! In regard to the medication review, we will speak to the Sutton Health and Care Team to see if there is a way they can improve this.
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Review of

Grasmere Care Home Ltd

from D A (Son of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing 'family feel' from the team that run and care for all the residents. My mother is very well looked after, not just her needs, but as a member of the Grasmere family, as a person and with love. Even though my mothers dementia has sadly progressed, she is still very much included, and they
take time to talk and look after her and involve in activities.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdWe are so pleased to hear that you are happy with the care your mum receives, it truly means a lot to us. We absolutely love having her here, she brings such joy and warmth to us all at Grasmere Rest Home. Thank you for putting your trust in us.
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Review of

Grasmere Care Home Ltd

from H J (Daughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel very fortunate to have found Grasmere. They are an exceptional team. There is a very open, warm, welcoming and homely atmosphere at the home.
All the staff are, without fail, considerate, caring and kind to my mother and us. Mum receives a very high standard of care. She enjoys the food, which
is varied and nicely presented. The activities and days out are well thought out and huge efforts are made to adapt activities to each residents abilities and to ensure everyone enjoys them.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for your sweet, kind words. It means a lot to us all here at Grasmere that you feel so happy with the care that Mum is receiving!
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Review of

Grasmere Care Home Ltd

from G C (Friend of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We three ladies were given the huge responsibly of being LPAs for an able, fiercely independent mutual friend who had no family. We visited various homes and were delighted when we found Grasmere which seemed like a large family and aimed to cater for the individual. We have not been disappointed. The
manager has headed up a kindly, caring and compassionate staff team who have fed, worked with, stimulated, befriended and cared for all the clients needs since her arrival two and a half years ago. Always we have been impressed with the efficiency care and detail which the staff show to ensure the welfare of residents, whether it be medical, comfort, food, stimulation, activities or celebrations for anything and everything. She had a difficult start here, but kindly consistency won her over and she felt at home and became part of the Grasmere family.
We are so grateful for all that was done for her.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for your heartfelt and thoughtful review, we truly appreciate you taking the time to share this with us. It means the world to us all here at Grasmere that you felt welcomed and supported through out. We understand how important it was for her to feel at home , and we are so grateful that our staff's kindness and dedication made a positive difference. Thank you once again for your support and trust.
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Review of

Grasmere Care Home Ltd

from John D (Stepson of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother was a resident in Grasmere for 8 years. She passed away in November 2024 at the age of 106.
The love and care she received at Grasmere was excellent. The whole atmosphere felt warm and welcoming on our visits. The lounge and rooms were always warm, clean and tidy and the choice of food
was good. We greatly appreciated the activities provided for the residents. We were always kept informed of any health issues that occurred and her needs were met.
The staff were always kind and helpful. I am so grateful that my stepmother spent her final years at Grasmere.
Reply from Aimee Duffy, Administrator at Grasmere Care Home LtdThank you so much for taking the time to share your thoughtful and heartfelt review. We are truly honoured to have been a part of her life for so many years and supported her through to her remarkable age of 106! Your kind words about our team, the environment and the care we provide are deeply appreciated. We take great pride in creating a warm, welcoming and safe space for our residents and it means the world to us that this was reflected in your experience. It was a privilege to care for your stepmother and we are grateful for the trust you placed in us.
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Review of

Grasmere Care Home Ltd

from K T (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mother has been at Grasmere for two years. The staff are very caring and always offer help, should the need arise. There are plenty of activities available to residents, that make life at Grasmere a friendlier place. The cleanliness of the living areas is always good and the quality of the food
on offer is to be commended. The open invitation for families to participate with residents at events or even meals is reassuring. There is a friendly feel to the environment felt when visiting residents. There is an online facility, that offers family members to look up various aspects of the residents in care. We are happy to have found Grasmere as a care home and hope that the home continues to offer the standards it has given during our Mother's stay.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for your kind words! It truly means the world to us to know you're happy with the care your Mum is receiving. Our team is dedicated to providing compassionate and personalised care, we will always make sure we do our utmost to continue the high level of care here at Grasmere!
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Review of

Grasmere Care Home Ltd

from R G (Son of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the care home since September. She arrived from hospital where she was struggling due to the lack of staff and she became a bed blocker and lost interest in everything and the ability to walk.
The care and attention to detail at Grasmere has been exceptional where my mum has thrived
and she is now very content there.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you so much for such a wonderful review! We are so pleased with how amazingly Mum has done and we love having her here as part of the Grasmere family!
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Review of

Grasmere Care Home Ltd

from S E (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care, mum loves all the staff. Very well fed and any medical needs are picked up on. Seems very content, says her bed is comfortable so sleeps very well and she is warm and cosy. Thank you.
Reply from Aimee Duffy, Administrator at Grasmere Care Home LtdThank you for your kind words! It's a privilege you have trusted us to care for Mum. We are so glad you are happy and that Mum is enjoying it here with us.
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Review of

Grasmere Care Home Ltd

from P V (Son of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience has been excellent, both my brother and I feel absolutely at ease knowing our mother is being looked after so well by the team at Grasmere. All the staff are compassionate professionals.
Reply from Antonina Gont, Home Manager at Grasmere Care Home LtdThank you for your lovely feedback! We are so pleased to hear that you are at ease knowing Mum is well looked after, it is so important to us and also an honour to have your trust in Mum's care!
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Review of

Grasmere Care Home Ltd

from Susan H (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family has had the best standard of care for our mum, I honestly don't think it could get any better and our mum seems so happy there. Whenever we go there she is always dressed nicely. She's always clean, her bedroom is always clean and tidy etc. The staff are nice and we always have a chat!
Thank
you so much.
Reply from Aimee Duffy, Administrator at Grasmere Care Home LtdWe are over the moon to hear that you are happy with the care Mum is receiving here at Grasmere! Our team truly values making connections and it's wonderful to know it is appreciated! It means a lot to us all to know you and your family have trusted us and we are love having Mum here.
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