Grasmere Rest Home

49 Grange Road, Sutton SM2 6ST

Grasmere Rest Home is situated in a quiet residential area of Sutton, within walking distance of the railway station and High Street. The home provide 24-hour care with trained care staff on duty.

Grasmere is tastefully decorated and furnished to create a homely, elegant and comfortable environment. Rooms are single or single with en-suite, fully furnished and equipped with a smoke detector, nurse call system, radiator, TV point and telephone (on request). Residents are encouraged to furnish their rooms with personal items.

The Home has a pleasant lounge and dining room overlooking the garden. The garden has easy access and is well maintained with lawns, plants, trees, flowers and a large patio area.

A personal Care Plan is prepared for each resident and all records and information remains confidential. Comfortable furnishings and well-kept gardens make for a pleasant living environment, with nurse call systems enabling carers to respond to any issues at any time of the day or night. Accommodation is on two floors serviced with a passenger lift. There are 23 single rooms and one double room on the ground floor.

The home is able to provide dental, optician, physiotherapy, hairdressing and chiropody services on request. Residents can be registered with a local General Practitioner of their choice and visits by the GP can be made on request. All medications are supervised by staff and are ordered through a local pharmacist.

Residents are provided activities everyday of the week, which includes Bingo, board games, musicians, magicians, singers, Christmas outings, summer garden parties, jazz evenings, visits to the seaside and summer barbecues.

Group: Southcare Homes

Person in charge: Portia Nleya (Care Manager)

Local Authority / Social Services: London Borough of Sutton Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 25

Shared Rooms: 0

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £675 – £750 , Personal Care Shared (per person) £675 – £750 (These prices are only a guideline, please contact Grasmere Rest Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Grasmere Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Grasmere Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Grasmere Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Grasmere Rest Home is calculated as follows: ( (27 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.1 Points relating to the number of positive Reviews for Grasmere Rest Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Grasmere Rest Home has a Review Score of 8.6 (8.642) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grasmere Rest Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grasmere Rest Home

  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Respite Resident/Service User
    1

Broke elbow in December 2017 - 6 weeks in hospital - last 2 for plastic surgery - not mobile enough to return home. 4 weeks in Grasmere Rest Home. Good friendly, lively atmosphere, excellent facilities, only occasional arrangements out of normal timing. Had good body washing - night commode care - help with dressing, carrying bags, papers etc between rooms as unable to hold. Good time and care for arrangements to hospital check up and to hospital. 4 weeks helped me to settle back home. Lounge and dayrooms just completing a bright and up-to-date refurbishment.

How likely would you be to recommend Grasmere Rest Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The home has recently been refurbished. It looks clean, the flooring is safe and easy to clean, the atmosphere is rather clinical, not so homely. This may improve when new furniture is available. The residents seem happy, the activities manager is enthusiastic and jolly's them along. Teas were served while we visited. I have not yet received the update of my relative's petty cash expenditure so will need to chase again. Generally happy with the care.

How likely would you be to recommend Grasmere Rest Home? Likely

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Average Rating:   4.3 out of 5

Maria Gabriels, Marketing at Grasmere Rest Home responded to this review on 06 Mar 2018:

Thanks for your feedback. We are glad that you are happy with the home and the care provided at Grasmere Rest Home. We apologise for the delay in the update of your relative's expenditure, this is now resolved. We are always happy to help.

I have been going to Grasmere Rest Home for about 4 years. My dad was a resident before he passed away, now my mum is resident at the home. I have found all staff caring and helpful to both mum and dad and always polite. Always greet me with a smile and ask if I would like a tea or coffee. If there are any problems they phone and let me know immediately, nearly all residents seem to get on well. I feel lucky to have found Grasmere for mum and dad.

How likely would you be to recommend Grasmere Rest Home? Extremely Likely

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Average Rating:   4.2 out of 5

Maria Gabriels, Marketing at Grasmere Rest Home responded to this review on 05 Mar 2018:

Thank you for your feedback. We're glad your mother is satisfied with the caring and help from staff at Grasmere Residential Home. We are always here to help.

Our Mum has been a resident at Grasmere for nearly 3 years now and we are very pleased with the care and support she receives. Mum can be very difficult with her many medical problems as well as mental issues, and the home looks after her very well and attends to her needs. The atmosphere is very homely, the food is good with plenty of choice and the staff are excellent with her care.

How likely would you be to recommend Grasmere Rest Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

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Rooms

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Average Rating:   4.8 out of 5

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Bed Vacancies

3 Bed Vacancies

posted 01 May 2018

We provide 24 hour care with trained care staff on duty. We have 19 en-suite single rooms, 4 singles without en-suites but with nearby bathrooms and one shared room. All rooms are fully furnished and equipped with smoke detectors, nurse call system, radiator, television and telephone point. Residents are encouraged to furnish their own rooms with personal items if they so wish.

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There are currently no awards/recognitions posted yet for Grasmere Rest Home

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