Grasmere Rest Home

49 Grange Road, Sutton SM2 6ST
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9.9 44 Reviews
  • Grasmere Rest Home, Sutton
Grasmere Rest Home is situated in a quiet residential area of Sutton, within walking distance of the railway station and High Street. The home provide 24-hour care with trained care staff on duty.

Grasmere is tastefully decorated and furnished to create a homely, elegant and comfortable environment. Rooms are single or single with en-suite, fully furnished and equipped with a smoke detector, nurse call system, radiator, TV point and telephone (on request). Residents are encouraged to furnish their rooms with personal items.

The Home has a pleasant lounge and dining room overlooking the garden. The garden has easy access and is well maintained with lawns, plants, trees, flowers and a large patio area.

A personal Care Plan is prepared for each resident and all records and information remains confidential. Comfortable furnishings and well-kept gardens make for a pleasant living environment, with nurse call systems enabling carers to respond to any issues at any time of the day or night. Accommodation is on two floors serviced with a passenger lift. There are 23 single rooms and one double room on the ground floor.

The home is able to provide dental, optician, physiotherapy, hairdressing and chiropody services on request. Residents can be registered with a local General Practitioner of their choice and visits by the GP can be made on request. All medications are supervised by staff and are ordered through a local pharmacist.

Residents are provided activities everyday of the week, which includes Bingo, board games, musicians, magicians, singers, Christmas outings, summer garden parties, jazz evenings, visits to the seaside and summer barbecues.
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Care Provided by Grasmere Rest Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1900
  • Self-Funded Residential Dementia Care: £1300 – £1900
  • RESPITE Self-Funded Residential Care: £1300 – £1900
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1900

These prices are only a guideline, please contact Grasmere Rest Home to find out the exact price for your requirements.

Contact Grasmere Rest Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Grasmere Rest Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Antonina Gont (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Parking

  • Parking is provided at the front of Grasmere Rest Home.

Grasmere Rest Home Reviews (44)

9.9

Grasmere Rest Home has a Review Score of 9.9 (9.923) out of 10, based on 24 reviews in the last 2 years.
Over all time Grasmere Rest Home has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Grasmere Rest Home
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Total of 44, showing 21-40
Review from Peter B (Son of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff, always willing to help Mum and keep on top of issues. Mum really likes the home-cooked food and likes all the activities that Grasmere run, especially the trips out to the garden centres.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you so much for your kind words. We are thrilled to hear Mum is enjoying the food and activities and that you've had a positive experience with our staff. It is always our goal to make sure our…read more
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Review from D M (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel my relative receives a high level of personal care by thoughtful and considerate members of staff. The activity coordinator really knows the resident's capabilities and adapts tasks appropriately.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you for your review, we are delighted to know you are happy with the care provided by us here at Grasmere.
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Review from Alison A (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident of Grasmere for almost 3 and a half years. She will be 98 next month and has increasingly poor sight, hearing and mobility issues that compromise her day-to-day living but she is so well looked after in Grasmere. She never ceases to praise the great care and good food
she receives. Grasmere is well-led and managed and we are all very grateful to the entire team for all their tender loving care to Mum. Thank you every one of you.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you for sharing such a wonderful review. It is so important to us here a Grasmere that all residents are treated with love and care, and we are so happy that Mum feels well cared for.
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Review from Elizabeth M (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother is content, consistently comments positively about quality of food and kindness of staff. Management is efficient and approachable and flexible concerning borrowing wheelchairs for family outings.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you so much for leaving such a lovely review, we are so glad that Mum is happy here at Grasmere. We love having her here too!
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Review from Robert B (Son of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care at Grasmere Rest Home Sutton is very good. I have every confidence that my mothers needs are being met in a professional and personal fashion.
The team are attentive to the residents needs and always helpful.
I would recommend this care home.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you, Robert, for your recommendation.
Will pass your lovely review to the team.
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Review from Carla F (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grasmere made the last 3 years of my mum's life happy and safe. She felt so loved by every single person there from the carers, to the domestic team, through to the entertainment, to the chefs through to maintenance and admin staff. Every single employee at Grasmere made her feel special.
Every evening
she rang me full of news of her day and all the fun she had and places they had taken her.
I can’t ever thank them enough for the care she received and for the support they have shown me also. She loved them all so much and I would recommend Grasmere to anyone.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you for the lovely comments, Carla.
Mum was such a lovely woman, she will be greatly missed by all of us at Grasmere.
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Review from Paul M (Son of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Grasmere Rest Home for over a year. The home is well-managed, friendly, attentive and caring. As a family, we are very happy with the care that Dad gets. We are very pleased that Dad selected Grasmere as his preferred home. The management and staff could not be better.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you, Paul, for your lovely review. We really take pride in our staff and the genuine care they give to everyone. If there is anything else we can do to make Dad's stay even better, please let us…read more
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Review from S M (Son of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
All seems OK. The management of this home and the care given by the staff appears to be good and any issues raised by the family are listened to and, in our family's case, acted upon.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you for your kind words SM. We welcome any feedback, good and bad. We are always looking to improve the residents' quality of life and your feedback is very important to us.
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Review from Valerie W (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I were very pleased to have found Grasmere Rest Home for our mother. All the staff are very friendly and caring towards the residents and their individual needs. My mum was reluctant at first to go but she has certainly settled in well now and takes part in the many activities on offer.
She loves the outings to the garden centre and pub lunches. It’s great to be able to see the regular pictures of the activities on social media. A big thank you to all.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you so much Valerie for your kind thoughts and lovely review of our home. We are really happy that Mum loves the outings. If there are any other activities that Mum would like to do, please do…read more
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Review from Lee Z (Son of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Grasmere Rest Home are wonderful. They are very caring and have treated my mother amazingly. They are interactive and play games and sing songs. My mother was very happy at Grasmere Rest Home. Thank you all for looking after her.
Reply from Antonina Gont, Home Manager at Grasmere Rest Home
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work. It was our pleasure to have your mother as a…read more
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Review from Anne C (Daughter-in-law of Resident) published on 21 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Grasmere for over 2-years now. She is happy , content and extremely well cared for by all at Grasmere. I cannot speak more highly of the staff there; they work very hard to keep all the residents happy, entertained and safe in this very well kept care home.
I
would have no reservations in recommending Grasmere to anyone who is looking for a care home for their loved one.
Reply from Tracey Austin, Group Manager at Grasmere Rest Home
Thank you so much for your kind thoughts and lovely review of our home. We are proud of what we do here for our dear residents, and it's upbuilding to share such great comments like yours with our…read more
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Review from Artur D (Friend of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visited Grasmere the team are welcoming and kind.
The management and staff are caring and compassionate.
The activities they deliver to the residents always bring happiness and smile to residents faces.
People who live there are treated with kindness and compassion.
This is a home
like no other.
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Review from Pat P (Daughter of Resident) published on 17 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was 100 years old in April. Due to Covid restrictions we were unable to have the family party we would have liked but the manager and staff made the day very special. They were helpful in all the arrangements, decorating her room and the lounge. She had her hair done and looked really beautiful.
The staff helped her open her cards and presents and took photos of the occasion which they forwarded to me.
It is a lovely home and the staff are very friendly. We have had contact with my mother by Zoom and telephone and Pod visits, but we will be glad when we can visit her face to face and hold her hand.
Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home
Dear Pat

Thank you for your kind comments. We are really happy that mum had a lovely day and she looked absolutely beautiful. If there is anything we can do better please don't hesitate to speak to…read more
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Review from Rebecca (Daughter of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my mother and aunt are residing at the care home. For the most part, I am satisfied with their care, however, there have been some instances that have been less than satisfactory, but generally, when these are brought to the attention of the team, they are noted and dealt with promptly and professionally.
I guess nowhere is going to be perfect.
Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home
Thank you for your comment. It has been a very hard and challenging year for all of us so I appreciate your patience. We strive for the best and we take all comments very seriously. We want to make…read more
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Review from Mike D (Son of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Early this year, during the first months of lockdown my 102-year-old stepmother was very poorly and staff were concerned that she might be at the end of her life. I was very grateful I was, therefore, able to visit with appropriate PPE protection. My stepmother rallied eventually with the enormous support
of staff who did a fantastic job caring for her. It took a long time for her to get back to her old self but the fact that she has done is a tribute to the dedication of the staff and managers. One is also very aware of the personal risks staff have had to live with during the pandemic in order to continue to look after their residents. Our experience and view of Grasmere over the three years our stepmother has been there is they have been incredibly positive. The care has always been excellent and there has been significant investment in the building to provide new or upgraded facilities. Once again thanks to all the staff and managers for all your dedication and expertise.
Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home
Dear Mike
Thank you for your kind words. Your stepmum is absolutely incredible and we love her so much.
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Review from Angela F (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would most definitely recommend this wonderful care home, the care my mum has received since she went in the home has been 1st class. This has been a very difficult time as we are unable to see our loved ones, but Grasmere Rest Home arrange Zoom calls and plenty of wonderful fun and interesting activities
to keep them happy end entertained. Thank you all for your wonderful care.
Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home
Thank you very much for your kind words.
We wouldn't be Grasmere without your mother in law. She brightens our days.
Lots of love,
Iwona
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Review from Sue (Niece of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My uncle is well cared for in Grasmere, we are kept informed of his health and well being when we are unable to visit him. The home has succeeded in keeping the residents safe and free from Covid to date for which we are very grateful.
Reply from Iwona Zarzycka, Registered Care Home Manager at Grasmere Rest Home
Dear Sue
Thank you for your kind words.
Lots of love,
Iwona
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Review from Sue S (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to move Mum from another care home, since being at Grasmere Rest Home she has transformed! She's happy and content. The manager and administrator are brilliant and very hands-on and the care staff come across as caring and professional. Communication from all is very good, and I can only say a
big thank you to everyone that's looking after Mum and making her very happy!
Reply from Iwona, Care Manager at Grasmere Rest Home
Dear Sue, thank you for your heart-warming comment. It means a lot to us. It is a pleasure to look after your mum. Iwona.
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Review from Sharon T (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother is very well cared for and supported. The environment is clean, light and welcoming. The staff are fabulous. Visiting time are any time, everything is visible re kitchen, office, mum's room etc. We are kept aware of any changes in her condition.
There is a great entertainment programme.
Most importantly the staff turnover seems very low and mum is surrounded by familiar faces. We as a family are very happy she is there!
Reply from Moyra Hillman, Manager at Grasmere Rest Home
Thank you for your views, we welcome any feedback good and bad. We are always looking to improve the residents' quality of life and your feedback is very important to us.
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Review from Tony G (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident there at Grassmere for the last 3 months and I must say that the care my Mum receives is of the best and the staff are very confident in their approach to how they look after the residents. Myself and my sisters are grateful to all.
Reply from Moyra Hillman, Home Manager at Grasmere Rest Home
Thank you very much for your review. We really take pride in our staff and the genuine care they give to everyone. If there's ever anything else we can do to make your mother's stay even better,…read more
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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Grasmere Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Grasmere Rest Home is calculated as follows: ( (265 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Grasmere Rest Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Antonina

Antonina Gont

Job Title: Registered Care Home Manager Joined: 2022

I started working in the care sector as a temporary care assistant in a nursing home in Ashtead. I fell in love with the work and the residents and remained there for three and a half years. I am a very organised person and value honesty and punctuality. I like to treat everyone the way I would like to be treated. I would like to think that I am making a difference in people’s lives, trying my best to give them the best years of their life, while keeping them safe. Grasmere has such a warm atmosphere that really turns the building into a loving home for all of us.


Southcare Homes Group is more than a business, it is a family that continues to improve. I hope to do this at Grasmere, not just by maintaining our Outstanding CQC rating for ‘Caring’, but also by working to improve the other four key lines of enquiry. I hope I will manage to do that as soon as possible to ensure that we have recognition for the services that we offer.

Aimee

Aimee Duffy

Job Title: Home Services Administrator Joined: 2023

Hi, I’m Aimee, the Home Services Administrator here at Grasmere.


I absolutely love my role; it gives me the chance to help create a warm, welcoming, and fun environment every single day. At Grasmere, we believe that no matter our age, life should be filled with joy, laughter, and meaningful moments. I’m proud to be part of a team that’s passionate about making sure everyone lives life to the fullest!

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