Grasmere Care Home

Both my mother and aunt are residing at the care home. For the most part, I am satisfied with their care, however, there have been some instances that have been less than satisfactory, but generally, when these are brought to the attention of the team, they are noted and dealt with promptly and professionally. I guess nowhere is going to be perfect.

Early this year, during the first months of lockdown my 102-year-old stepmother was very poorly and staff were concerned that she might be at the end of her life. I was very grateful I was, therefore, able to visit with appropriate PPE protection. My stepmother rallied eventually with the enormous support of staff who did a fantastic job caring for her. It took a long time for her to get back to her old self but the fact that she has done is a tribute to the dedication of the staff and managers. One is also very aware of the personal risks staff have had to live with during the pandemic in order to continue to look after their residents. Our experience and view of Grasmere over the three years our stepmother has been there is they have been incredibly positive. The care has always been excellent and there has been significant investment in the building to provide new or upgraded facilities. Once again thanks to all the staff and managers for all your dedication and expertise.

I would most definitely recommend this wonderful care home, the care my mum has received since she went in the home has been 1st class. This has been a very difficult time as we are unable to see our loved ones, but Grasmere Rest Home arrange Zoom calls and plenty of wonderful fun and interesting activities to keep them happy end entertained. Thank you all for your wonderful care.

My uncle is well cared for in Grasmere, we are kept informed of his health and well being when we are unable to visit him. The home has succeeded in keeping the residents safe and free from Covid to date for which we are very grateful.

I had to move Mum from another care home, since being at Grasmere Rest Home she has transformed! She's happy and content. The manager and administrator are brilliant and very hands-on and the care staff come across as caring and professional. Communication from all is very good, and I can only say a big thank you to everyone that's looking after Mum and making her very happy!

There is a great entertainment programme. Most importantly the staff turnover seems very low and mum is surrounded by familiar faces. We as a family are very happy she is there!

My mother has been a resident there at Grassmere for the last 3 months and I must say that the care my Mum receives is of the best and the staff are very confident in their approach to how they look after the residents. Myself and my sisters are grateful to all.

My mum has recently spent 2/52 in Grasmere as a respite resident. I have to say the care they give is truly amazing. I would certainly recommend to others, and we will use them again.

Broke elbow in December 2017 - 6 weeks in hospital - last 2 for plastic surgery - not mobile enough to return home. 4 weeks in Grasmere Rest Home. Good friendly, lively atmosphere, excellent facilities, only occasional arrangements out of normal timing. Had good body washing - night commode care - help with dressing, carrying bags, papers etc between rooms as unable to hold. Good time and care for arrangements to hospital check up and to hospital. 4 weeks helped me to settle back home. Lounge and dayrooms just completing a bright and up-to-date refurbishment.

I have been going to Grasmere Rest Home for about 4 years. My dad was a resident before he passed away, now my mum is resident at the home. I have found all staff caring and helpful to both mum and dad and always polite. Always greet me with a smile and ask if I would like a tea or coffee. If there are any problems they phone and let me know immediately, nearly all residents seem to get on well. I feel lucky to have found Grasmere for mum and dad.

Our Mum has been a resident at Grasmere for nearly 3 years now and we are very pleased with the care and support she receives. Mum can be very difficult with her many medical problems as well as mental issues, and the home looks after her very well and attends to her needs. The atmosphere is very homely, the food is good with plenty of choice and the staff are excellent with her care.