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Care Home Owned by Stow Healthcare Group in Norfolk

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Stow Healthcare Group in Norfolk

Only the locations & reviews in Norfolk for Stow Healthcare Group are showing below.

View the details of all 8 locations (with 671 reviews) owned by Stow Healthcare Group

Stow Healthcare Group Locations in Norfolk (1)

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1 Care Home owned by Stow Healthcare Group in Norfolk
Ford Place

Ford Street, Thetford IP24 2EP 

9.9 110 reviews
"After my mum arrived she was treated with the upmost care and dignity. She had quite complex medical needs and was receiving end of life…"   Read all 110 reviews
Location Type Care Home

Ford Place is a Grade II listed building set in idyllic grounds and situated in the market town of Thetford in the Breckland area of Norfolk. They provide first-class 24-hour nursing care for older residents and also offer short-term stays for respite… Read more about Ford Place

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 55 Rooms from £1,494 / week

Stow Healthcare Group Reviews in Norfolk (110)

9.8

Stow Healthcare Group has a Group Review Score of 9.8 (9.833) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Stow Healthcare Group must have a Review Score.

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Review of

Ford Place

from Deborah T (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum arrived she was treated with the upmost care and dignity. She had quite complex medical needs and was receiving end of life care. I cannot praise the Manager , the Nurses, the Activities Team, and all the staff who took care of my mum enough, they were wonderful. She was only there just
over a month before she passed away but I know that all her needs were met at all times and for that I am forever grateful. Having never seen inside a nursing home before, I was taken aback by the facilities that they had, the cleanliness of the place and the can do attitude of all the staff. Thank you all my the bottom of my heart for your professionalism, support and care for my mother and myself.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for your kind words. We're truly grateful to have been able to support your mum and your family during such a difficult time. Knowing you felt her needs were met and that our team made a difference means a great deal. We'll be sure to share your thanks with everyone involved in her care.

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Review of

Ford Place

from Laura G (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum stayed here for 4 months receiving end-of-life care before sadly passing away recently. I cannot praise the staff highly enough. They work so hard to make residents and families comfortable, nothing is too much trouble, and they always greet you with a smile.
Special thanks to all the nurses
and staff who cared for Mum in her final days. They made what was a very difficult time for us as calming as possible.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you so much for your kind words. It was our privilege to care for your mum, and we're glad we could bring some comfort to you all during such a difficult time.

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Review of

Ford Place

from J F (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff seem very friendly, patient and caring. On my previous visit I was able to eat lunch with mum in the dining room, and joined in one of the afternoon activities which are provided. My mum is settling in now and as a family, we really appreciate the supporting help that Ford Place provides.
Thank you!
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for your kind feedback. We're glad to hear your mum is settling in well and that you've also enjoyed getting involved in the home's life. Please don't hesitate to share any suggestions with the team on how we can continue to support you and your mum.

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Review of

Ford Place

from Lisa B (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Ford Place for almost 2 months and sadly passed away yesterday. I cannot praise the care home enough. The staff were lovely and friendly and were very accommodating. He was kept comfortable until the end, and was treated with such dignity during his passing.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for your kind words. We're grateful for your appreciation and pleased that our team provided comfort, dignity, and support during your dad's time with us.

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Review of

Ford Place

from J P (Father-in-law of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law stayed at Ford Place Thetford during end-of-life care. From the start of his care in December to the 18th February when he passed the staff were outstanding. The manager was attentive and supportive in every situation we went through. The home administrator was so genuinely caring and
supportive throughout the whole time of his care. The nurses were so compassionate and caring towards my father-in-law and they showed him dignity and respect until the very end. I will always be thankful to all of the staff at Ford Place for the outstanding care he received. I will always be thankful to the nurses for the respect and care they gave to him. His last hours of care from one of the nurses in particular will always be appreciated and remembered forever. I am so grateful for all the support and care from all the staff at Ford Place you are all truly amazing people.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for your thoughtful review. We are truly honoured to have cared for your father-in-law during this time and your appreciation of our team's compassion and support means so much to us.

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Review of

Ford Place

from Tracey G (Stepdaughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepdad was a resident at Ford Place Care Home in Thetford receiving end-of-life care. The staff were outstanding with the care he received and the support they gave me. The staff went above and beyond to care for my stepdad's needs every single day. He passed away on the 18th February and I was
so overwhelmed and appreciative of the care, support and compassion the nurse who cared for him in the last hours of his life showed to myself, my aunt and my stepdad. I will always be thankful for choosing this home to care for my stepdad as the staff here are all so genuinely caring and I will miss seeing their happy inviting faces every day.
Reply from Charlie Diamond, Marketing and Communications Lead at Ford Place

Thank you for sharing your experience. We're happy to have provided such care for your stepdad and supported your family. Your appreciation for our staff's compassion means so much.

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Review of

Ford Place

from Beverley B (Niece of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is such a friendly family establishment always happy to help and has very caring staff l as a visitor feel l can treat the home as home from home and can take my aunt out whenever she wants to go out
Reply from Ruth French, Director at Ford Place

Thank you so much for sharing your lovely review of Ford Place. We pride ourselves on being family-friendly and we are so pleased it is providing a home-from-home experience.

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Review of

Ford Place

from Michelle D (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Ford Place for 10 days of palliative care. She was made very comfortable in the short time she was there. The manager and staff went above and beyond their ability to care for my mum. Also made time to talk to us explaining everything as mum's care went along. Thank you.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking a moment to leave us such a warm and positive review. Your feedback means a great deal to us and we will be sure to share your comments with the team. Best wishes.

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Review of

Ford Place

from M W (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent her last 2 years in Ford Place on end of life care. She received excellent and dignified care during this time. I cannot praise the staff at the home enough. They treated mum with kindness, care and consideration through difficult times. The manager and staff were always there for us
and extremely professional and helpful. Mother enjoyed the outside and fresh air, so the setting of lawns, a river and abundant wildlife were very therapeutic. Thank you to the team, you should be proud of yourselves.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for submitting such a warm and positive review for Ford Place. Your comments mean a great deal to us and we will be sure to share them with the staff team at the home. Warm regards.

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Review of

Ford Place

from Hermione B (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Ford Place in 2003 and I think has been the longest resident in this care home, this is testament alone to the care and consideration the staff have for the residents. Mum didn't have too much to look forward to but she was always greeted with a kind and friendly face and this I am sure
brightened her day. A few of the staff had been at the home for as long as my mum and they became her family and friends, this was the reason we decided to have her wake at Ford Place so the staff could also celebrate her life with us. I wasn't sure how this would be taken when I mentioned it but was so pleased when the managers said it would be an honour to host such an occasion.
Myself and my brother and also mum's late husband cannot thank the staff enough for their wonderful care of my late Mum, I will miss not coming to Ford Place myself as I have done for so long, but time is a great healer and all I can say is keep doing the fantastic job that you have as it is so much appreciated
Reply from Ruth French, Director at Ford Place

We were privileged to have supported your mum for so long at Ford Place, and the team have felt her absence keenly. Thank you so much for sharing your lovely words with us - you will always be welcome to come to Ford Place. Sending our very best wishes to you and your family.

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Review of

Ford Place

from Heather P (Sister of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Ford Place for several months, due to the deterioration of a lifelong physical condition that made it impossible for him to manage independently. The staff have been so friendly and always treat the residents with respect, which has made it easier for him to accept that it was
time to make the decision to move to residential care. He's made friends with staff and other residents and enjoys the many activities on offer, and most importantly we all feel he's in a safe place where his needs are met and his dignity respected. The beautiful surroundings are also a big plus for him as he loves the natural environment.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

We are delighted to read your comments and thrilled to learn how settled your brother is while staying at Ford Place. It is great to hear that he is enjoying the activities and that as a family, you feel he is safe and respected. We will of course share your feedback with the team. Kind regards.

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Review of

Ford Place

from J N (Mother of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late son was moved to your wonderful home from another hospice in early May. It was an extremely difficult time for him also all of the family. He was at all times cared for with kindness humility and loving care by all the fantastic staff. My son spent his final days there with sincere thanks to
all of you and the Manager. Be very proud of your great team and thanks to you for your kindness.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for your kind words and for providing Ford Place with such a warm and positive review. Your comments mean a great deal to the team. Best wishes.

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Review of

Ford Place

from Bob W (Cousin of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the very short time that our cousin was with Ford Place, he was looked after and cared for very well.
From the very first contact and the following, with both the managers, staff in all departments, plus the contact with head office, was excellent, helpful, thoughtful, informative and responsive.
It
was a shame that we could not have managed to get him to Ford Place earlier, from the London area, and then he would have appreciated the surrounding grounds and the staff. Thank you.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking time out of your day to submit a review for Ford Place, your kind feedback means a great deal to the team. Best wishes.

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Review of

Ford Place

from T H (Sister of Resident) published on 23 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister at the tender age of 51 suffered the horrific last stages of multiple sclerosis and was fortunate to be placed in Ford Place. She was treated with such dignity, support, professionalism and care until her final passing. The support that both she and myself received was priceless. I cannot
rate Ford Place highly enough.
Reply from Ruth French, Director at Ford Place

We are so sorry to hear of your difficult loss. We are so pleased that at such a difficult time for you, both you and your sister we able to be supported so brilliantly by the team at Ford Place. Thank you for sharing such a lovely review with us - we wish you all the very best.

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Review of

Ford Place

from Sarah M (Daughter of Resident) published on 8 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I found the Care Home very clean and all the staff, the cleaners, carers and office staff very helpful and no job was too much they cared for my father and gave him the best care they could.
I would recommend the home to everyone.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for your kind words. We really appreciate you sparing a moment to share your feedback about Ford Place. Best wishes.

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Review of

Ford Place

from Debbie B (Niece of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just like to thank all the staff at Ford Place for the care of my uncle who had not been at Ford Place that long. He was there from February until the end of June we can't thank them enough for the care that he received and how welcoming and supportive they have been.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

It was a pleasure to be able to care for your uncle and support you as a family. Thank you for taking the time to share your feedback with us, we will, of course, share your positive comments with the team. Best wishes.

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Review of

Ford Place

from J S (Daughter-in-law of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has now been a resident at Ford Place for 6 weeks. Previously at a care home in Essex for 16 months which was not satisfactory, frequent staff changes, and poor management. Ford Place is welcoming and has very competent and caring staff from Managers through to maintenance staff. I
am so pleased she has made the move.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

We are delighted to hear how happy you are with Ford Place and that you find the home to be welcoming with caring staff. Thank you for taking the time to submit a review and sharing your feedback with us. Kind regards.

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Review of

Ford Place

from P B (Wife of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into Ford Place Care Home in November. He received nothing but the best care and attention until he recently passed away. Myself and my family cannot recommend Ford Place enough. The staff are all amazing and became like an extended part of the family, couldn't wish for any better
care for him. Thank you all so very much.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for taking the time to leave us such a warm and positive review. It was a pleasure to care for your husband and support you and your family. Best wishes.

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Review of

Ford Place

from Lyn H (Granddaughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are fantastic always treating my nan with love, care and most importantly dignity. Nothing was too much trouble. During her final days, they treated us her family with love and compassion which meant so much to us. The staff really cared about their residents that was clear to see the day
she passed. I will be forever thankful her last months were spent there. The management team were always approachable and happy to listen to any issues. And maintenance were always willing to help where needed.
Reply from Ruth French, Director at Ford Place

This is such a lovely review to read. We are delighted that both the care team and management gave your Nan and you as a family what you needed. Many thanks for sharing your thoughts.

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Review of

Ford Place

from D G (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to say a huge thank you for the care of our mother in the last few months of her life. You made her comfortable and she loved to joke with the carers.
Reply from Eve Fynn, Marketing and Communications Lead at Ford Place

Thank you for your lovely feedback, we will of course share your comments with the team at Ford Place. Thank you for taking the time to submit a review. Best wishes.

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Awards / Recognitions (2)

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