Care Homes Owned by Stow Healthcare Group in Norfolk

Very good atmosphere. Almost invariably greeted with a smile by staff, on entry. Simon took a while to settle, but is now "at home" in F.P. Communication is good and we receive occasional phone calls from management (Manager, Admin., Nurses) when appropriate. Particular kudos due to members of the Activities Team (Sarah/Chelsea) with whom Simon has very good rapport.

He is to be sat at a 90° angle for all foods and fluids. We have attended the home on a number of occasions and he was lying down eating foods that he's NOT allowed and when I said something I was told by the chef "well what do you want for him then". I don't want anything for him, I want what he needs, which is a soft and bitesize diet. When we report on certain nights he's in pain we are told he will be seen shortly.

I have recently been in hospital followed by isolation due to a stem cell transplant and was naturally worried re my brother who is in Ford place Nursing Home Thetford because I was unable to visit or check on him for several weeks. The home reassured me that he was in safe hands and they would take good care of him so I didn't worry. I was kept fully informed via email and phone calls, not only to update on my brother but to check on my progress too so they could reassure him I was ok. I cannot fault the care and compassion we feel as a family and it made my difficult journey so much better knowing he was in safe hands. When visiting I am always greeted with welcoming smiles and they know me which makes it feel like a family environment.I cannot thank Ford Place enough for all they do.

I would be happy to recommend Ford place. It's a very hard decision to make when your loved ones can no longer live independently. I am confident that here they are well cared for.

Would recommend to anyone needing a nursing home

I can't praise the staff enough they are always helpful and nothing is to much trouble and they have been really good with mumaa she can be stubborn .The warm welcome she received was so emotional for her .Mum is very happy at the home and staff try to encourage her to join in .if there is any problems like the driver is needed or a change in beds they keep me informed and also with anything else that is going on .

The Activity team do a very good job but I feel more funds could be made available as they often try to plan events and have had to cancel as they do not have sufficient money. Busy residents are happy residents!

Dad went into Ford Place straight from hospital. Mum and I visited the home the day before Dad went in, and was shown his room and around the facilities. Unfortunately, he wasn't in there for long before he passed away. But we found all the staff very friendly and professional, and we can't thank them enough for all their help and support.

As a family we are so thankful that Dad was able to spend his last couple of months at Ford Place Nursing Home. It was a worry as he had been in another care home since 2018 and was so loved by the staff there but his care needs meant he needed more for his last few weeks. We did our research and chose Ford Place for him. I cannot put into words how lucky we feel that they were able to take Dad. The kindness and care shown to Dad was beautiful. We were kept updated about every single thing, even if it was a new prescription for a cream or a bed sore. If there are any concerns they will call you no matter the time of day or night, early hours of the morning etc. All the staff are amazing, the house is beautifully clean, the grounds are beautiful for the residents who are able to get out into the fresh air. The socail media page showing the activities that are put on melts my heart and I wish that Dad had been well enough to take part. Dad died with absolute dignity here. 100% recommended.

This is a nursing home that goes the extra mile! My husband was a resident for 5 months for palliative care. He was treated with the utmost kindness and patience despite him being very grumpy at times..the staff also looked after me. His friends wanted to bring the "pub" to him and the staff enabled that to happen. Other visitors commented that it was the best nursing home they had ever been to and I can 100% recommend it.

Had nothing but a positive experience at Ford Place. The staff are all so kind. There is always laughter and a happy atmosphere around the place. My brother is not the easiest person to deal with, but they have been so patient and kind to him. He has improved so much in his mindset due to the care and kindness he has received. 100% recommended.

I think this is such a great home as the staff are the greatest and nicest I have ever witnessed. They truly make it a pleasure to visit and they are so caring to my brother-in-law, I couldn't wish for a better place

After my mum arrived she was treated with the upmost care and dignity. She had quite complex medical needs and was receiving end of life care. I cannot praise the Manager , the Nurses, the Activities Team, and all the staff who took care of my mum enough, they were wonderful. She was only there just over a month before she passed away but I know that all her needs were met at all times and for that I am forever grateful. Having never seen inside a nursing home before, I was taken aback by the facilities that they had, the cleanliness of the place and the can do attitude of all the staff. Thank you all my the bottom of my heart for your professionalism, support and care for my mother and myself.

Special thanks to all the nurses and staff who cared for Mum in her final days. They made what was a very difficult time for us as calming as possible.

All the staff seem very friendly, patient and caring. On my previous visit I was able to eat lunch with mum in the dining room, and joined in one of the afternoon activities which are provided. My mum is settling in now and as a family, we really appreciate the supporting help that Ford Place provides. Thank you!

My dad was in Ford Place for almost 2 months and sadly passed away yesterday. I cannot praise the care home enough. The staff were lovely and friendly and were very accommodating. He was kept comfortable until the end, and was treated with such dignity during his passing.

My father-in-law stayed at Ford Place Thetford during end-of-life care. From the start of his care in December to the 18th February when he passed the staff were outstanding. The manager was attentive and supportive in every situation we went through. The home administrator was so genuinely caring and supportive throughout the whole time of his care. The nurses were so compassionate and caring towards my father-in-law and they showed him dignity and respect until the very end. I will always be thankful to all of the staff at Ford Place for the outstanding care he received. I will always be thankful to the nurses for the respect and care they gave to him. His last hours of care from one of the nurses in particular will always be appreciated and remembered forever. I am so grateful for all the support and care from all the staff at Ford Place you are all truly amazing people.

My stepdad was a resident at Ford Place Care Home in Thetford receiving end-of-life care. The staff were outstanding with the care he received and the support they gave me. The staff went above and beyond to care for my stepdad's needs every single day. He passed away on the 18th February and I was so overwhelmed and appreciative of the care, support and compassion the nurse who cared for him in the last hours of his life showed to myself, my aunt and my stepdad. I will always be thankful for choosing this home to care for my stepdad as the staff here are all so genuinely caring and I will miss seeing their happy inviting faces every day.

This care home is such a friendly family establishment always happy to help and has very caring staff l as a visitor feel l can treat the home as home from home and can take my aunt out whenever she wants to go out

My mum was at Ford Place for 10 days of palliative care. She was made very comfortable in the short time she was there. The manager and staff went above and beyond their ability to care for my mum. Also made time to talk to us explaining everything as mum's care went along. Thank you.