Stow Healthcare Group in Norfolk | 1 Care Home

Review of
Ford Place
from S S (Mother of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

Overal experience excellent but do have a problem with the amount of time it often takes for carers to respond to call bells. I have seen residents wait for over an hour and a half before they have hàd a response. Bells are sometimes turned off and they are told they will return in five minutes and

this does not always happen.

The Activity team do a very good job but I feel more funds could be made available as they often try to plan events and have had to cancel as they do not have sufficient money. Busy residents are happy residents!

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your feedback. We're so pleased to hear your overall experience has been excellent and that you appreciate the great work of our Activity Team. We're sorry to hear your concerns about call bell response times. Please rest assured that we regularly review our procedures and will look into this promptly to ensure residents receive timely support, which is of the highest importance to us. We also appreciate your comments on activity funding and are currently exploring ways to better support events moving forward. Your input is invaluable in helping us improve, thank you for taking the time to leave us a review.

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Review of
Ford Place
from A B (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Dad went into Ford Place straight from hospital. Mum and I visited the home the day before Dad went in, and was shown his room and around the facilities. Unfortunately, he wasn't in there for long before he passed away. But we found all the staff very friendly and professional, and we can't thank them

enough for all their help and support.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for taking the time to share your kind words. We're so glad our team at Ford Place could offer support and care during a difficult time, and we send our sincere condolences to you and your family.

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Review of
Ford Place
from Carrie B (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report

Overall Experience

As a family we are so thankful that Dad was able to spend his last couple of months at Ford Place Nursing Home. It was a worry as he had been in another care home since 2018 and was so loved by the staff there but his care needs meant he needed more for his last few weeks. We did our research and chose

Ford Place for him. I cannot put into words how lucky we feel that they were able to take Dad. The kindness and care shown to Dad was beautiful. We were kept updated about every single thing, even if it was a new prescription for a cream or a bed sore. If there are any concerns they will call you no matter the time of day or night, early hours of the morning etc. All the staff are amazing, the house is beautifully clean, the grounds are beautiful for the residents who are able to get out into the fresh air. The socail media page showing the activities that are put on melts my heart and I wish that Dad had been well enough to take part. Dad died with absolute dignity here. 100% recommended.

Reply from Eve Fynn, Marketing Manager at Ford PlaceThank you so much for your heartfelt review. We're truly honoured to have cared for your dad during his final months, and it means a great deal to know you felt supported and informed throughout. Your kind words about our staff, the home, and the care provided are deeply appreciated. It was a privilege to be part of your father's journey, and we're grateful for your trust. Please accept our sincere condolences, and thank you again for your recommendation. Warm regards.

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Review of
Ford Place
from Sandy A (Wife of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

This is a nursing home that goes the extra mile! My husband was a resident for 5 months for palliative care. He was treated with the utmost kindness and patience despite him being very grumpy at times..the staff also looked after me. His friends wanted to bring the "pub" to him and the staff

enabled that to happen. Other visitors commented that it was the best nursing home they had ever been to and I can 100% recommend it.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for sharing such heartfelt words. We're so pleased our team could make your husband's time with us as comfortable and personal as possible, and it's lovely to hear those special moments, like bringing the "pub" to him, meant so much. Your recommendation truly means a lot to us.

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Review of
Ford Place
from Sara V (Sister of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

Had nothing but a positive experience at Ford Place. The staff are all so kind. There is always laughter and a happy atmosphere around the place. My brother is not the easiest person to deal with, but they have been so patient and kind to him. He has improved so much in his mindset due to the care and

kindness he has received. 100% recommended.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for such a lovely review. We're delighted to hear your brother has settled in so well and that our team's kindness and patience have made such a positive difference. It means so much to know you'd recommend Ford Place.

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Review of
Ford Place
from Bertie F (Brother-in-law of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

I think this is such a great home as the staff are the greatest and nicest I have ever witnessed. They truly make it a pleasure to visit and they are so caring to my brother-in-law, I couldn't wish for a better place

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your lovely words. We're so pleased to hear how much our team's care and kindness mean to you and your brother-in-law, it's wonderful to know his home feels like the right place.

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Review of
Ford Place
from Deborah T (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

After my mum arrived she was treated with the upmost care and dignity. She had quite complex medical needs and was receiving end of life care. I cannot praise the Manager , the Nurses, the Activities Team, and all the staff who took care of my mum enough, they were wonderful. She was only there just

over a month before she passed away but I know that all her needs were met at all times and for that I am forever grateful. Having never seen inside a nursing home before, I was taken aback by the facilities that they had, the cleanliness of the place and the can do attitude of all the staff. Thank you all my the bottom of my heart for your professionalism, support and care for my mother and myself.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your kind words. We're truly grateful to have been able to support your mum and your family during such a difficult time. Knowing you felt her needs were met and that our team made a difference means a great deal. We'll be sure to share your thanks with everyone involved in her care.

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Review of
Ford Place
from Laura G (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report

Overall Experience

Our mum stayed here for 4 months receiving end-of-life care before sadly passing away recently. I cannot praise the staff highly enough. They work so hard to make residents and families comfortable, nothing is too much trouble, and they always greet you with a smile.
Special thanks to all the nurses

and staff who cared for Mum in her final days. They made what was a very difficult time for us as calming as possible.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you so much for your kind words. It was our privilege to care for your mum, and we're glad we could bring some comfort to you all during such a difficult time.

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Review of
Ford Place
from J F (Daughter of Resident) published on 1 April 2025 Submitted via Website • Report

Overall Experience

All the staff seem very friendly, patient and caring. On my previous visit I was able to eat lunch with mum in the dining room, and joined in one of the afternoon activities which are provided. My mum is settling in now and as a family, we really appreciate the supporting help that Ford Place provides.

Thank you!

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your kind feedback. We're glad to hear your mum is settling in well and that you've also enjoyed getting involved in the home's life. Please don't hesitate to share any suggestions with the team on how we can continue to support you and your mum.

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Review of
Ford Place
from Lisa B (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report

Overall Experience

My dad was in Ford Place for almost 2 months and sadly passed away yesterday. I cannot praise the care home enough. The staff were lovely and friendly and were very accommodating. He was kept comfortable until the end, and was treated with such dignity during his passing.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your kind words. We're grateful for your appreciation and pleased that our team provided comfort, dignity, and support during your dad's time with us.

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Review of
Ford Place
from J P (Father-in-law of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

My father-in-law stayed at Ford Place Thetford during end-of-life care. From the start of his care in December to the 18th February when he passed the staff were outstanding. The manager was attentive and supportive in every situation we went through. The home administrator was so genuinely caring and

supportive throughout the whole time of his care. The nurses were so compassionate and caring towards my father-in-law and they showed him dignity and respect until the very end. I will always be thankful to all of the staff at Ford Place for the outstanding care he received. I will always be thankful to the nurses for the respect and care they gave to him. His last hours of care from one of the nurses in particular will always be appreciated and remembered forever. I am so grateful for all the support and care from all the staff at Ford Place you are all truly amazing people.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for your thoughtful review. We are truly honoured to have cared for your father-in-law during this time and your appreciation of our team's compassion and support means so much to us.

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Review of
Ford Place
from Tracey G (Stepdaughter of Resident) published on 20 February 2025 Submitted via Website • Report

Overall Experience

My stepdad was a resident at Ford Place Care Home in Thetford receiving end-of-life care. The staff were outstanding with the care he received and the support they gave me. The staff went above and beyond to care for my stepdad's needs every single day. He passed away on the 18th February and I was

so overwhelmed and appreciative of the care, support and compassion the nurse who cared for him in the last hours of his life showed to myself, my aunt and my stepdad. I will always be thankful for choosing this home to care for my stepdad as the staff here are all so genuinely caring and I will miss seeing their happy inviting faces every day.

Reply from Charlie Diamond, Marketing and Communications Lead at Ford PlaceThank you for sharing your experience. We're happy to have provided such care for your stepdad and supported your family. Your appreciation for our staff's compassion means so much.

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Review of
Ford Place
from Beverley B (Niece of Resident) published on 20 January 2025 Submitted via Website • Report

Overall Experience

This care home is such a friendly family establishment always happy to help and has very caring staff l as a visitor feel l can treat the home as home from home and can take my aunt out whenever she wants to go out

Reply from Ruth French, Director at Ford PlaceThank you so much for sharing your lovely review of Ford Place. We pride ourselves on being family-friendly and we are so pleased it is providing a home-from-home experience.

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Review of
Ford Place
from Michelle D (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report

Overall Experience

My mum was at Ford Place for 10 days of palliative care. She was made very comfortable in the short time she was there. The manager and staff went above and beyond their ability to care for my mum. Also made time to talk to us explaining everything as mum's care went along. Thank you.

Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceThank you for taking a moment to leave us such a warm and positive review. Your feedback means a great deal to us and we will be sure to share your comments with the team. Best wishes.

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Review of
Ford Place
from M W (Son of Resident) published on 7 November 2024 Submitted via Postal Card • Report

Overall Experience

My mother spent her last 2 years in Ford Place on end of life care. She received excellent and dignified care during this time. I cannot praise the staff at the home enough. They treated mum with kindness, care and consideration through difficult times. The manager and staff were always there for us

and extremely professional and helpful. Mother enjoyed the outside and fresh air, so the setting of lawns, a river and abundant wildlife were very therapeutic. Thank you to the team, you should be proud of yourselves.

Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceThank you for submitting such a warm and positive review for Ford Place. Your comments mean a great deal to us and we will be sure to share them with the staff team at the home. Warm regards.

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Review of
Ford Place
from Hermione B (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report

Overall Experience

My Mum came to Ford Place in 2003 and I think has been the longest resident in this care home, this is testament alone to the care and consideration the staff have for the residents. Mum didn't have too much to look forward to but she was always greeted with a kind and friendly face and this I am sure

brightened her day. A few of the staff had been at the home for as long as my mum and they became her family and friends, this was the reason we decided to have her wake at Ford Place so the staff could also celebrate her life with us. I wasn't sure how this would be taken when I mentioned it but was so pleased when the managers said it would be an honour to host such an occasion.
Myself and my brother and also mum's late husband cannot thank the staff enough for their wonderful care of my late Mum, I will miss not coming to Ford Place myself as I have done for so long, but time is a great healer and all I can say is keep doing the fantastic job that you have as it is so much appreciated

Reply from Ruth French, Director at Ford PlaceWe were privileged to have supported your mum for so long at Ford Place, and the team have felt her absence keenly. Thank you so much for sharing your lovely words with us - you will always be welcome to come to Ford Place. Sending our very best wishes to you and your family.

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Review of
Ford Place
from Heather P (Sister of Resident) published on 10 September 2024 Submitted via Website • Report

Overall Experience

My brother has been at Ford Place for several months, due to the deterioration of a lifelong physical condition that made it impossible for him to manage independently. The staff have been so friendly and always treat the residents with respect, which has made it easier for him to accept that it was

time to make the decision to move to residential care. He's made friends with staff and other residents and enjoys the many activities on offer, and most importantly we all feel he's in a safe place where his needs are met and his dignity respected. The beautiful surroundings are also a big plus for him as he loves the natural environment.

Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceWe are delighted to read your comments and thrilled to learn how settled your brother is while staying at Ford Place. It is great to hear that he is enjoying the activities and that as a family, you feel he is safe and respected. We will of course share your feedback with the team. Kind regards.

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Review of
Ford Place
from J N (Mother of Resident) published on 3 September 2024 Submitted via Postal Card • Report

Overall Experience

My late son was moved to your wonderful home from another hospice in early May. It was an extremely difficult time for him also all of the family. He was at all times cared for with kindness humility and loving care by all the fantastic staff. My son spent his final days there with sincere thanks to

all of you and the Manager. Be very proud of your great team and thanks to you for your kindness.

Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceThank you for your kind words and for providing Ford Place with such a warm and positive review. Your comments mean a great deal to the team. Best wishes.

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Review of
Ford Place
from Bob W (Cousin of Resident) published on 9 August 2024 Submitted via Postal Card • Report

Overall Experience

In the very short time that our cousin was with Ford Place, he was looked after and cared for very well.
From the very first contact and the following, with both the managers, staff in all departments, plus the contact with head office, was excellent, helpful, thoughtful, informative and responsive.
It

was a shame that we could not have managed to get him to Ford Place earlier, from the London area, and then he would have appreciated the surrounding grounds and the staff. Thank you.

Reply from Eve Fynn, Marketing and Communications Lead at Ford PlaceThank you for taking time out of your day to submit a review for Ford Place, your kind feedback means a great deal to the team. Best wishes.

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Review of
Ford Place
from T H (Sister of Resident) published on 23 July 2024 Submitted via Postal Card • Report

Overall Experience

My sister at the tender age of 51 suffered the horrific last stages of multiple sclerosis and was fortunate to be placed in Ford Place. She was treated with such dignity, support, professionalism and care until her final passing. The support that both she and myself received was priceless. I cannot

rate Ford Place highly enough.

Reply from Ruth French, Director at Ford PlaceWe are so sorry to hear of your difficult loss. We are so pleased that at such a difficult time for you, both you and your sister we able to be supported so brilliantly by the team at Ford Place. Thank you for sharing such a lovely review with us - we wish you all the very best.

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Care Home Owned by Stow Healthcare Group in Norfolk

Stow Healthcare Group Locations in Norfolk (1)

Stow Healthcare Group Reviews in Norfolk (116)

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