Stow Healthcare Group in Suffolk | 4 Care Homes

Review of
Stowlangtoft Hall
from Q J (Son of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

Kind, caring and considerate staff. Responsive, engaged management and a calm , civilised environment. All set in a beautiful building surrounded by lovely parkland. Many of the bedroooms are very spacious with great outlooks, and the large rooms of the public areas mean it never feels overcrowded.

Staff are friendly, cheerful and provide a happy environment. My father is well looked after and feels cared for and safe.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft HallThank you for your kind feedback. We're delighted to hear your father feels safe and well cared for, and that you value the calm environment, beautiful setting, and dedication of our team. Your words are very much appreciated.

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Review of
Melford Court
from Claire C (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Both my parents are residents of Melford Court. They moved in a few months ago. Everyone has been very welcoming and supportive as they have transitioned into their new home. It has not always been easy, the communication between the staff and myself has been excellent, I always know what they are doing

to help my parents settle in. I visit often, and there is a warm welcome everytime. There are a wide range of activities, the residents are given a timetable so they always know what is happening for the week. The home has been very accommodating with regards to food, Mum & Dad are vegetarians, they have had several chats with the chef, and, after a few false starts, are now very happy with what is on offer. It has not been an easy few months, but with the help of everyone at Melford Court they are now settled and happy.

Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you for sharing your experience. We know that moving into a new home is a significant step, and it is reassuring to hear that your parents have felt welcomed and supported as they settled into life at Melford Court. Keeping families closely involved is very important to us, so it is lovely to know that clear communication has helped you feel informed and reassured throughout. We are also pleased that the activities and food arrangements are now working well for your parents. Hearing that they are settled and happy means a great deal to the whole team.

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Review of
Melford Court
from Helen S (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report

Overall Experience

Care staff are brilliant. Nothing too much trouble. Had one incident with a nurse telling me mum she didn't have to go to hospital. She (mum) smelt really bad she had CDIFF. I overrode her, and my mum although bed ridden is happy and well. If I had listened to the nurse my mum would be dead 1 1/2 years

ago. Prices could be a little lower especially when some residents hardly eat much food. Nurses should listen to carers as they know that residents need.

Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you for sharing your feedback. Were delighted to hear your kind words about our care staff and their dedication to supporting residents.

We appreciate you highlighting the importance of strong communication and teamwork when it comes to residents health needs. Feedback like this helps us continue improving our practices and ensuring that nurses, carers, residents, and families work closely together so every decision supports the best possible outcome. We also appreciate your comments about pricing and food needs, and well keep this in mind as we review our services. Thank you again for your thoughtful insights and for the trust you place in us.

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Review of
Stowlangtoft Hall
from June M (Daughter of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Stowlangtoft Hall and the exceptional care they provided for my mother during her final months. From the moment she arrived, the staff treated her with genuine warmth, dignity, and compassion. The building and peaceful surroundings really add to the welcoming environment,

making it feel less like a care facility and more like a home.
The level of care was outstanding. The team were attentive, professional, and went above and beyond to ensure Mum was comfortable and well looked after. They made her feel valued as a person, not just a patient. The chef cooked her special meals, as she could only eat soft food, and he popped in often to see if she'd liked it.
As a daughter, I felt completely supported. The staff communicated openly with me and made me feel welcome when I visited.
I would recommend Stowlangtoft Hall to any family looking for compassionate, high-quality care. They made a profound difference to us that I will always be grateful for.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft HallThank you for sharing your thoughtful review. We're honoured to have cared for your mother and pleased to know she was treated with such dignity and compassion, and that you felt supported throughout. Your kind words will be shared with the team at Stowlangtoft Hall.

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Review of
Melford Court
from Patricia R (Partner of Resident) published on 19 January 2026 Submitted via Postal Card • Report

Overall Experience

I am satisfied with Melford Court. I do think the rooms are very small. Would be difficult for patients to bring their own furniture. There is sometimes a lack of communications when the next nurse takes over due to something not being recorded.

Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you for sharing your thoughts with us. While this isnt reflective of our usual experience, we really appreciate you bringing it to our attention. Were always looking at ways to improve communication between shifts and make sure residents and their families feel fully supported. Your feedback helps us keep Melford Court a welcoming and comfortable home for everyone.

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Review of
Brandon Park
from Debbie T (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

I would not hesitate to recommend the Maple Memory Centre at Brandon Park for your loved one. My mum has been a resident for over 12 months now and staff go out of their way to make her feel happy, safe and loved. The staff are fantastic.

Reply from Charlie Diamond, Marketing and Communications Lead at Brandon ParkThank you for your lovely recommendation. We're so pleased your mum feels happy, safe, and cared for at the Maple Memory Centre.

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Review of
Melford Court
from G H (Son-in-law of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

To be completely honest we have nothing but good things to say about everyone that works at Melford Court. Each and every one of the staff are kind, friendly and caring. We visit every day and the staff always take time to speak to us and let us know how Dave is doing.

Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you so much for your kind words. It is wonderful to hear that you feel supported and welcomed on your visits, and that your father-in-law is happy and well cared for. Our team takes great pride in providing kind and attentive care, and it means a lot to know that their efforts are appreciated. We look forward to continuing to support him with care, comfort, and companionship for many more days to come.

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Review of
Melford Court
from Roger S (Nephew of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My aunt took up residence at Melford Court about 18 months ago. The team at Melford Court continue to offer excellent care and support to my aunt; and they are most diligent in keeping me informed of my aunt's wellbeing or any issues.

Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you so much for your kind words. We are really pleased to hear that your aunt is happy at Melford Court and that you feel well supported and kept up to date. It means a lot to the team to know that their care and attention are appreciated. We look forward to continuing to provide your aunt with comfort, support, and everything she needs to enjoy her time here.

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Review of
Melford Court
from M N (Friend of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My dear friend has been receiving care for his complex needs at Melford Court for the past 6 months, and I couldn't be more happy with the care he is receiving. As an experienced nurse I notice everything! Melford Court has an open door policy led with compassion and kindness by the very professional

manager and deputy. From the greeting as you enter the home nothing is too much trouble.. very quickly you become relaxed knowing that your loved one is safe with a knowledgeable multidisciplinary team.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford CourtWe really appreciate you sharing this. Knowing you feel reassured by our team and the care your friend receives, especially given your professional background, means so much to us.

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Review of
Stowlangtoft Hall
from K T (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My father was a resident at the Stowlangtoft Hall from July to August for end of life care, during the time we received nothing but excellent care and compassion from all at the Hall. My father received excellent care throughout a very difficult time and as a family we also could not ask for more.

The time every member of staff gave us and extended family who visited was very much appreciated and made those last few weeks easier knowing the care being received was exceptional. Thank you to all concerned.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft HallWe sincerely appreciate you taking the time to share this. It means a great deal to know your father received such attentive care and that your family felt supported throughout his time with us.

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Review of
Stowlangtoft Hall
from Christine J (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My dad spent the last year of his life at Stowlangtoft Hall and I could not have wished for a better place. He was looked after so well by the kind and caring staff who catered for his changing needs during the time he was there. We were kept informed and looked after ourselves when we visited and always

made to feel welcome. It is a great comfort to us that we know he was happy and well cared for at the end of his life.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft HallThank you for sharing such meaningful feedback. We're honoured to have cared for your father and are grateful to know you felt supported and welcomed throughout his time with us.

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Review of
Stowlangtoft Hall
from Fiona S (Cousin of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My cousin was in Stowlangtoft from March until November. She wasn't the easiest person, but her care was exemplary throughout. She was unable to walk and mainly bedridden, but she was kept immaculately clean and warm, and latterly had to be turned frequently so there were no bed sores. The food she

had was of excellent quality, very varied, and her dietary requirements were constantly monitored. The nurses and carers really looked after her, had time for a chat, her laundry was lovingly washed and ironed. The cheerful greeting one had from everyone was amazing - and this included the people doing maintenance jobs. The managers always had time to discuss things and reassure me if I had any concerns, and always agreed to any suggestions. It really is a wonderful place, with lovely bright rooms and stunning views. I am just so grateful that she had such a high standard of care throughout her time in Stowlangtoft Hall.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft HallThank you for sharing such a thoughtful review. We're honoured to hear how well supported your cousin was throughout her time at Stowlangtoft Hall, and your kind words about our team and standards of care will be shared with everyone.

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Review of
Manson House
from Tricia M (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Our mother is increasingly frail with multiple care needs. The Manson team do everything to ensure she is comfortable, safe and cared for. She enjoys the varied meals cooked on site. We live a distance away so appreciate being kept up to date should any issues arise. Great job.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson HouseWe really appreciate you sharing this. Knowing your mother feels safe and cared for, and that you feel well informed despite the distance, means a great deal to our team.

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Review of
Brandon Park
from Jim P (Husband of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Caring, welcoming and first class accommodation. Recommended for 2 week respite care......thanks and we will be back for a repeat and possibly longer.
Best wishes for the New Year
Jim, Cath and of course Nicky the greyhound

Reply from Charlie Diamond, Marketing and Communications Lead at Brandon ParkThank you for your lovely recommendation. We're so pleased you enjoyed the respite stay and look forward to welcoming you back.

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Review of
Manson House
from Ann C (Resident) published on 8 January 2026 Submitted via Postal Card • Report

Overall Experience

Since arriving in the spring I have been receiving excellent care from everybody in Manson House and a lot of personal kindness and cheerfulness. Everything (including me!) is kept lovely and clean and the food is excellent - well prepared and served and very tasty. What more could a resident want!!

Thank you for all that and for the varied and interesting activities offered.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson HouseThank you for your lovely feedback. We're delighted to hear you've felt so well cared for since arriving and that you're enjoying the food, activities, and kindness of our team at Manson House. Your comments mean a great deal to everyone here.

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Review of
Manson House
from Elizabeth B (Daughter of Resident) published on 8 January 2026 Submitted via Website • Report

Overall Experience

Cynthia is looked after so well. She cannot speak more highly of all the staff...I will be eternally grateful to Manson House. She enjoys the variety of activities available and has has connected well with a number of fellow residents.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson HouseThank you for your kind feedback. We're so pleased to hear that Cynthia is well cared for, enjoying our activities, and building friendships at Manson House. Your appreciation means a great deal to our team.

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Review of
Manson House
from David T (Son of Resident) published on 7 January 2026 Submitted via Website • Report

Overall Experience

My Dad has lived in Manson House since February 2024 and he is very well looked after by the staff. When I visit, the staff are always very friendly, helpful and chatty. Manson House itself is a lovely building, with plenty of sitting and meeting areas for residents, and beautiful gardens. Also the

central location in Bury St Edmunds is great for my father because he still likes to go out for a walk around town, or meet friends.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson HouseThank you for sharing your experience. It's great to hear your father is so well supported at Manson House and continues to enjoy the home, its gardens, and the local area.

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Review of
Manson House
from C B (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report

Overall Experience

My parent has been in Manson House for 3 years, experiencing the original charity management, the transition to a commercial operation and the first commercial sale.
As an approach to time, care and interaction between staff and resident, commercial operations cannot compete with a charity, but Manson

House continues to develop in excellence.
The kindness and dedication of the Carers and Seniors at Manson House is second to none. Taking the time to get to know family members as well as the resident. Annual Reviews are thorough; informing of health developments, GP and hospital visits swift and reassuring. The rapport with NHS services excellent, always calm in the event of emergency.
The property is a pleasure. Domestic staff are helpful and cleanliness high. Fresh food is nutrition researched and excellent: Delicious treats for visitors now, too.The activities team is kind, creative and inclusive. Admin and management approachable, engaged and prompt. Christmas joy is spread here

Reply from Charlie Diamond, Marketing and Communications Lead at Manson HouseWe really appreciate you sharing your experience. It's heartening to hear such positive reflections on the care, communication, and dedication of our team at Manson House.

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Review of
Stowlangtoft Hall
from L H (Niece of Resident) published on 7 January 2026 Submitted via Website • Report

Overall Experience

My uncle has been a resident at Stowlangtoft Hall and I visit him regularly. He is happy, well cared for and every member of staff is caring, professional and friendly. He settled in very quickly and looks younger every time I visit!

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft HallWe really appreciate you sharing this feedback. It's lovely to know your uncle is thriving and that our team's care and friendliness are making a difference.

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Review of
Stowlangtoft Hall
from K W (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report

Overall Experience

Whilst at Stowlangtoft Hall my late mother received excellent care.We were able to go home after visiting her knowing that she was safe and well looked after.
During her final days the staff treated not only mum but our family with kindness,respect and love.It was a very difficult time for us and we

are truly grateful to all the staff at Stowlangtoft Hall for their support.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft HallThank you for your heartfelt feedback. We are honoured to have cared for your mother and grateful for your kind words about the support shown to both her and your family during such a difficult time.

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Care Homes Owned by Stow Healthcare Group in Suffolk

Stow Healthcare Group Locations in Suffolk (4)

Stow Healthcare Group Reviews in Suffolk (300)

Stowlangtoft Hall

Melford Court

Melford Court

Stowlangtoft Hall

Melford Court

Brandon Park

Melford Court

Melford Court

Melford Court

Stowlangtoft Hall

Stowlangtoft Hall

Stowlangtoft Hall

Manson House

Brandon Park

Manson House

Manson House

Manson House

Manson House

Stowlangtoft Hall

Stowlangtoft Hall

Awards / Recognitions (2)

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