Stow Healthcare Group in Suffolk | 4 Care Homes

Review of
Manson House
from Carl P (Son of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

I requested a very last minute respite placing for my Mother, and she was found a place at Manson House, at the beginning of the heatwave. The room was on the top floor and overlooking Northgate Street, which was hot and noisy. After an uncomfortable night, they moved her to another room at the rear

of the property, which was cooler, quieter and on the first floor. Such a relief to both of us. I visited every other day, only so as Mum didn't feel abandoned, but soon realised that not only was she getting the rest she needed, she was very much looked after. Without exception, all the staff members were cheery, chatty and caring, keeping Mums spirits up and making her feel safe. The food was excellent and varied, the building spotless and the gardens were full of interesting plants, quiet and calm. Our family have viewed the words 'Care home' with fear until now. The staff here really care and we are planning another stay in couple of months.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you so much for taking the time to share your experience. We're so pleased that we could help accommodate your mother at short notice, especially during such challenging weather. It's wonderful to hear that the move to a cooler, quieter room made a positive difference to her comfort and peace of mind. We look forward to welcoming your mother back again soon. Thank you for placing your trust in us.

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Review of
Manson House
from Paul B (Son of Resident) published on 4 July 2025

Submitted via Website • Report

Overall Experience

My Dad who is 102 and was totally anti care home took a while to settle but everyone at the home did their utmost to make him feel welcome
Hes now accepts that M H is his home now
The family are very happy with their choice of this care home. We like the relaxed atmosphere and feel its the best place

for our Dad

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you so much for your review. We're delighted to hear that your dad has settled in and feels at home with us. It means a great deal to know that you and your family feel confident in your choice and are happy with the atmosphere here.

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Review of
Brandon Park
from Debbie H (Daughter of Resident) published on 23 June 2025

Submitted via Website • Report

Overall Experience

Having only recently become a resident of Brandon Park, we weren't sure how to celebrate mum's birthday with her. The staff supported us to give mum a wonderful birthday lunch with family and other residents, enjoying the party food.
The months of sadness and illness mum has experienced recently;

are slowly being replaced with days of happiness and companionship, in the beautiful setting of Brandon Park. Proving 'That life doesn't end with a diagnosis and that you can still have fun and a lot of laughter'.

Reply from Charlie Diamond, Marketing and Communications Lead at Brandon Park

Thank you so much for your review. It was our absolute pleasure to help make your mum's birthday so special and we're so glad to be part of this new, joyful chapter.

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Review of
Stowlangtoft Hall
from G C (Daughter-in-law of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law had respite care at Stowlangtoft Hall whilst we were on holiday. Being very independent (as much as she can be at 95) she approached her stay with trepidation.
She needn't have worried, she had a marvellous time. The staff were all very attentive and caring, always taking time to chat

with her. She was full of praise for the food which was plentiful with plenty & choices. Although her room was small, it was very comfortable, with plenty of storage, a glorious view over the countryside and with a very generous en-suite shower room. She thoroughly enjoyed her stay.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for your kind review, it's wonderful to hear your mother-in-law felt so comfortable during her time at Stowlangtoft Hall despite her nerves. The team will be so pleased to hear she enjoyed her stay.

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Review of
Stowlangtoft Hall
from J W (Respite Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience

I really feel I could not have came to a better place to recover from what had been a very serious operation. It would have been impossible to go straight home from hospital.
All the staff have been kind, supportive, encouraging and professional. I now feel confident that I am returning home to carry

on with the next steps on my recovery! Thank you to everyone and I shall miss you also the other residents have been friendly - shall miss them too!

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for your kind feedback-it's great to hear you felt supported and well looked after during your recovery. We wish you all the best as you continue your progress at home.

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Review of
Stowlangtoft Hall
from Clare B (Granddaughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My grandmother was cared for at Stowlangtoft Hall for a couple of months at the end of her life. The care and compassion she was shown throughout her stay was hugely appreciated. It was a difficult time for us as a family as well, and we always felt supported and cared for, particularly in my grandmother's

final days. It goes without saying that the setting is stunning with beautiful grounds and a wonderfully peaceful atmosphere. But what sets Stowlangtoft Hall apart is the incredible staff. Everyone from the carers to nurses, cleaning staff, management team, activities ladies and catering staff, all go above and beyond. It's clear that the team really care about what they do. The carers and nurses do an incredible job and always treated my grandmother with kindness and respect, which was so appreciated. She was even given a lovely birthday with cake, candles and birthday present the week before she passed away. I will always be grateful to everyone at SH for their outstanding care.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft Hall

Thank you so much for your kind and heartfelt words. It means a great deal to know that our team's care and compassion provided comfort to your grandmother and your family during such a difficult time. We're especially touched that her birthday was a special moment for her and those around her. Your appreciation for every member of our team is truly humbling, and we're honoured to have been part of her journey.

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Review of
Stowlangtoft Hall
from Karen W (Daughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

My mother's standard of care was more than excellent , with highly skilled and very caring, committed staff at all levels providing personalised care , helping her to feel valued, respected and cared for in her end of life care . Excellent food was always provided , plus extra special touches of a

beautiful gift and a birthday cake in the last week of her life. As visitors our family we were always made welcome with friendly smiles and an cuppa. All staff knew the updated situation as my mother's health declined . We always felt confident that there was excellent communication between staff and with us visiting . The building and decor were also of the highest standards of quality and cleanliness; spacious so that all residents were afforded quiet and privacy . A full programme of seemingly excellent activities were offered although Mum was too ill to take part . In summary , superb care for my mother as a resident and superb care for our family members visiting her .

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for your kind words. We're pleased to hear that your mother received such personalised care and that you and your family felt welcomed and well-supported. Your feedback means a lot and will be shared with the team.

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Review of
Stowlangtoft Hall
from Fran D (Granddaughter of Resident) published on 31 March 2025

Submitted via Website • Report

Overall Experience

The home itself is in a beautiful setting and feels peaceful and calm. Staff are pleasant and welcoming to visitors. My Nan spent her last few weeks here and although it was difficult to see her declining physically and mentally she had dignity thanks to the kind and respectful care provided here. Her

room was very pleasant and the food very good. Staff went the extra mile to help her celebrate her 97th birthday. Thank you to all at Stowlangtoft Hall.

Reply from Charlie Diamond, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for your kind feedback. We're glad to hear that your Nan was treated with dignity and respect in her final weeks and that you felt welcomed and supported. Your comments will be shared with the team at Stowlangtoft Hall.

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Review of
Melford Court
from Ruth C (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

My Mum spent the final few months of her life at Melford Court.
The staff were amazing. They were patient and caring of both my Mum and myself. They supplied her with drinks and biscuits when she wanted them - no matter what the time of day or night!! They were there for me when I needed a shoulder

to cry on when things got too much for me as Mum neared the end of her life.
When the time came, they were respectful of Mum's wishes and made sure she was comfortable.
She was happy staying at Melford Court, and I was able to relax knowing she had the 24-hour care she needed.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you so much for your kind words. We are honoured to have been able to support both your mum and yourself during such a difficult time. Your appreciation means a lot to our team.

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Review of
Manson House
from David T (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Manson House is an excellent Care Home. My father is very well looked after and he is happy living in the home. There are plenty of staff and they are all very friendly. The building is well looked after and clean. My father has a lovely room and there are several very pleasant reception rooms downstairs

for activities and in which residents can relax.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your thoughtful review. We're delighted your father feels happy and well cared for at Manson House. Your kind words mean a lot to our team.

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Review of
Manson House
from T S (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

This care home is well led and managed and the influence and values of the manager resonate throughout. All the care staff are immensely patient and attentive to individual care needs and ensure the stay is as comfortable and fulfilling as possible.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your kind words, the team at Manson House will be so pleased their efforts are seen and appreciated.

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Review of
Brandon Park
from Simone M (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Dad passed away in hospital in June 2024. Both parents had been residents at Brandon Park since December 2019 (Mum), January 2020 (Dad).
Within days of Dad's 2020 arrival, both parents were moved to a lovely double room to share, where their different and complex medical/health needs were met with

utmost care and dignity.
After Dad's passing, the compassion and sensitive understanding shown was absolutely first-rate! The care shown by the Brandon Park "family", from director-level to carers at every level, we couldn't have been better cared for. Not said at all lightly, they all feel like an extension of our caring, warm family.
Mum's deteriorating vascular dementia was worsened by the upset of losing Dad; her husband, best friend and partner of almost 65 years. When Mum needed to be moved to a smaller, single room, it was handled with such caring sensitivity, forethought, kindness, compassion and grace that cannot be faulted.
Thank you so much!

Reply from Charlie Diamond, Marketing and Communications Lead at Brandon Park

Thank you for your thoughtful feedback. We're pleased to have been able to support your family during this time. Your kind words about our care are truly appreciated and we remain committed to providing the highest standard of support for your mum.

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Review of
Brandon Park
from G H (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The home administrator at Brandon Park organised a fantastic trip to the pantomime. I was able to sit with Dad on the bus which accommodated his wheelchair. This trip allowed him to get out of a social event and also to see the countryside on the way up. He very much enjoyed the trip out and is looking

forward to future trips to the seaside etc.

Reply from Charlie Diamond, Marketing and Communications Lead at Brandon Park

Thank you for your kind words. We're delighted to hear your dad enjoyed the trip and look forward to organising more outings in the future.

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Review of
Manson House
from L N (Granddaughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I have been extremely happy with the care Grandad has received since being at Manson House. Grandad was unsure that a care home was for him, but he has fully embraced the activities that have been offered. He enjoys going to the garden room and socialising with other residents. I have been very pleased

with the care Grandad has received. The staff are very kind, caring and approachable.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your lovely review! We're so happy to hear that your grandad has settled in and is enjoying the activities and socialising in the garden room. Our team takes great pride in providing kind and caring support, and it means so much to know it's appreciated!

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Review of
Manson House
from J G (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

I have found the care for my father not only professionally administered but provided in a genuinely warm and caring manner. Like anyone, I was anxious about him making the transition to the care environment but they have really made him feel at home.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

It's wonderful to hear that your father feels at home with us. We understand how challenging such transitions can be and we're so glad our approach has helped ease the process. Your review means a lot to our team.

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Review of
Manson House
from Jane H (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother, very reluctantly I have to say, went to Manson House for two weeks of respite care on October 3rd 2023. After only a week she told us she didn't want to leave and has been a resident ever since. As a family, we are so grateful to the exceptional staff for taking such good care of her and

most importantly making her feel safe. I don't think Mum could be any happier than she is at Manson.

Reply from Ruth French, Director at Manson House

Wow! What a fantastic review to receive! We are so pleased that your mum is doing so well and is really happy - we couldn't ask for any more. We agree our staff are exceptional and we are very happy they make such a difference to your mum!

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Review of
Manson House
from Andrew T (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mum moved into Manson House in November and we've been really impressed with the level of care she's received since then.
Despite initially being in a room that wasn't 100% suitable the team did everything they could to make sure Mum was still comfortable and as soon as a room that was more appropriate

became available we were given the opportunity to transfer.
All members of staff have been really supportive of Mum's needs and a special mention must go to the food on offer, I've had a few meals at the home with Mum and they're fantastic!

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your positive feedback. We are pleased to hear your mum feels well cared for and was able to move into a room more to her liking. Ensuring comfort and meeting individual needs is our priority and we're glad you've enjoyed the dining experience as well. Your comments are greatly appreciated.

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Review of
Manson House
from Caroline S (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

So delighted at how quickly my mother settled in and had made many good friends. Lots of fun activities to join in with and a garden and summer house she uses all seasons.
The staff couldn't be more helpful, caring or welcoming.
Mum's room is light and welcoming. She has much of her own furniture

there. Always kept clean and tidy by super staff who are second to none in my opinion and I've worked in a fair few nursing homes in the past and Manson House outshines them all.

Reply from Charlie Diamond, Marketing and Communications Lead at Manson House

Thank you for your wonderful feedback. We're thrilled your mother has settled in so well and is enjoying Manson House with new friends! It's great to hear our team's care and dedication stand out. Your kind words mean so much to us!

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Review of
Melford Court
from Phillip K (Grandson of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

All the staff are extremely friendly and look after our family member.
We are happy with the care she receives at Melford Court.
In terms of improvement, a bigger en suite in the room would be advantageous and ensure the resident is frequently checked upon for toileting needs.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you for your feedback, it's good to hear your family member is being well looked after and you're happy with their care. We are pleased to have a variety of bedroom and en suite sizes to suit all budgets, if you find your loved one would benefit from a larger space, we'd be delighted to show you options. Residents requiring continence support are monitored closely by staff, but if you feel additional help is needed, please do just let us know.

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Review of
Melford Court
from Tracey C (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

Very happy with the care and support that Mum receives here at Melford Court. Mum seems to have settled very quickly. I would like to thank the nurses and carers for their help and support with Mum's anxiety.

Reply from Charlie Diamond, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave such a positive review, it's wonderful to hear you're happy with the care your mum is receiving and that we've been able to assist with her anxiety.

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Care Homes Owned by Stow Healthcare Group in Suffolk

Stow Healthcare Group Locations in Suffolk (4)

Stow Healthcare Group Reviews in Suffolk (280)

Manson House

Manson House

Brandon Park

Stowlangtoft Hall

Stowlangtoft Hall

Stowlangtoft Hall

Stowlangtoft Hall

Stowlangtoft Hall

Melford Court

Manson House

Manson House

Brandon Park

Brandon Park

Manson House

Manson House

Manson House

Manson House

Manson House

Melford Court

Melford Court

Awards / Recognitions (2)

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