Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
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9.7 91 Reviews
  • Melford Court, Sudbury
Located in the heart of the historic wool town of Long Melford, Melford Court is a nursing and residential care home offering support in a setting full of character and familiarity.

The home provides care shaped around individual needs and preferences, supporting residents to live in a way that feels personal and meaningful to them. The team focuses on delivering high quality care with dignity, respect and attentiveness, working closely with residents and families to support physical, emotional and social wellbeing.

Melford Court offers a choice of three levels of suite, giving residents flexibility and choice when selecting their home. All suites provide generous living space, quality furnishings, nurse call points, and provision for television and a private telephone line, with access to communal facilities throughout the home. Each suite can be personalised, allowing residents to create a space that reflects their own tastes.

Residents enjoy home cooked meals prepared daily, alongside activities and social moments shaped around individual interests.

To find out more or to arrange a visit, please contact the admissions team.
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Care Provided by Melford Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1395 – £1895
  • RESPITE Self-Funded Nursing Care: £1395 – £1894

These prices are only a guideline, please contact Melford Court to find out the exact price for your requirements.

Contact Melford Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Melford Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kimberley Steed (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Melford Court

Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford

Melford Court Reviews (91)

9.7

Melford Court has a Review Score of 9.7 (9.749) out of 10, based on 18 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.

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Reviewer Connection to Melford Court
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Total of 91, showing 1-20
Review from Claire C (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are residents of Melford Court. They moved in a few months ago. Everyone has been very welcoming and supportive as they have transitioned into their new home. It has not always been easy, the communication between the staff and myself has been excellent, I always know what they are doing
to help my parents settle in. I visit often, and there is a warm welcome everytime. There are a wide range of activities, the residents are given a timetable so they always know what is happening for the week. The home has been very accommodating with regards to food, Mum & Dad are vegetarians, they have had several chats with the chef, and, after a few false starts, are now very happy with what is on offer. It has not been an easy few months, but with the help of everyone at Melford Court they are now settled and happy.
Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you for sharing your experience. We know that moving into a new home is a significant step, and it is reassuring to hear that your parents have felt welcomed and supported as they settled into life at Melford Court. Keeping families closely involved is very important to us, so it is lovely to know that clear communication has helped you feel informed and reassured throughout. We are also pleased that the activities and food arrangements are now working well for your parents. Hearing that they are settled and happy means a great deal to the whole team.
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Review from Helen S (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are brilliant. Nothing too much trouble. Had one incident with a nurse telling me mum she didn't have to go to hospital. She (mum) smelt really bad she had CDIFF. I overrode her, and my mum although bed ridden is happy and well. If I had listened to the nurse my mum would be dead 1 1/2 years
ago. Prices could be a little lower especially when some residents hardly eat much food. Nurses should listen to carers as they know that residents need.
Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you for sharing your feedback. Were delighted to hear your kind words about our care staff and their dedication to supporting residents.

We appreciate you highlighting the importance of strong communication and teamwork when it comes to residents health needs. Feedback like this helps us continue improving our practices and ensuring that nurses, carers, residents, and families work closely together so every decision supports the best possible outcome. We also appreciate your comments about pricing and food needs, and well keep this in mind as we review our services. Thank you again for your thoughtful insights and for the trust you place in us.
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Review from Patricia R (Partner of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with Melford Court. I do think the rooms are very small. Would be difficult for patients to bring their own furniture. There is sometimes a lack of communications when the next nurse takes over due to something not being recorded.
Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you for sharing your thoughts with us. While this isnt reflective of our usual experience, we really appreciate you bringing it to our attention. Were always looking at ways to improve communication between shifts and make sure residents and their families feel fully supported. Your feedback helps us keep Melford Court a welcoming and comfortable home for everyone.
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Review from G H (Son-in-law of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To be completely honest we have nothing but good things to say about everyone that works at Melford Court. Each and every one of the staff are kind, friendly and caring. We visit every day and the staff always take time to speak to us and let us know how Dave is doing.
Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you so much for your kind words. It is wonderful to hear that you feel supported and welcomed on your visits, and that your father-in-law is happy and well cared for. Our team takes great pride in providing kind and attentive care, and it means a lot to know that their efforts are appreciated. We look forward to continuing to support him with care, comfort, and companionship for many more days to come.
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Review from Roger S (Nephew of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt took up residence at Melford Court about 18 months ago. The team at Melford Court continue to offer excellent care and support to my aunt; and they are most diligent in keeping me informed of my aunt's wellbeing or any issues.
Reply from Lynn Pereira, Marketing and Content Executive at Melford CourtThank you so much for your kind words. We are really pleased to hear that your aunt is happy at Melford Court and that you feel well supported and kept up to date. It means a lot to the team to know that their care and attention are appreciated. We look forward to continuing to provide your aunt with comfort, support, and everything she needs to enjoy her time here.
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Review from M N (Friend of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend has been receiving care for his complex needs at Melford Court for the past 6 months, and I couldn't be more happy with the care he is receiving. As an experienced nurse I notice everything! Melford Court has an open door policy led with compassion and kindness by the very professional
manager and deputy. From the greeting as you enter the home nothing is too much trouble.. very quickly you become relaxed knowing that your loved one is safe with a knowledgeable multidisciplinary team.
Reply from Charlie Diamond, Marketing and Communications Lead at Melford CourtWe really appreciate you sharing this. Knowing you feel reassured by our team and the care your friend receives, especially given your professional background, means so much to us.
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Review from Claire B (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum continues to have fantastic care 24 hours from everyone at Melford Court. She has now been a resident for 16months, and in that time we have witnessed her ups and downs, but due to being so well looked after, she has recovered each time.
The food has improved immensely, the carers are always on-hand
and nothing is too much trouble, from the cleaning staff to the office staff. Everyone is friendly and welcoming, treating mum and all residents with love and respect.
The entertainment team provide fun and exciting daily activities, who work incredibly hard to stimulate the residents. Musicians, yoga, magicians, visiting zoos/farm animals, arts & crafts, book club, board & word games and themed events are just some of the amazing things they organise.
I visit mum most days and am truly happy that mum is where she is- you will not find a better care home for your loved one.
Reply from Eve Fynn, Marketing Manager at Melford CourtThank you so much for your wonderful feedback! We're delighted to hear that your mum continues to receive the care and support she deserves. It's great to know that the improvements in food, the dedication of our team, and the variety of activities have made such a positive difference. Your kind words mean a lot to us, and we'll make sure to share them with everyone at Melford Court.
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Review from Ruth C (Daughter of Resident) published on 24 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent the final few months of her life at Melford Court.
The staff were amazing. They were patient and caring of both my Mum and myself. They supplied her with drinks and biscuits when she wanted them - no matter what the time of day or night!! They were there for me when I needed a shoulder
to cry on when things got too much for me as Mum neared the end of her life.
When the time came, they were respectful of Mum's wishes and made sure she was comfortable.
She was happy staying at Melford Court, and I was able to relax knowing she had the 24-hour care she needed.
Reply from Charlie Diamond, Marketing and Communications Lead at Melford CourtThank you so much for your kind words. We are honoured to have been able to support both your mum and yourself during such a difficult time. Your appreciation means a lot to our team.
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Review from Phillip K (Grandson of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are extremely friendly and look after our family member.
We are happy with the care she receives at Melford Court.
In terms of improvement, a bigger en suite in the room would be advantageous and ensure the resident is frequently checked upon for toileting needs.
Reply from Charlie Diamond, Marketing and Communications Lead at Melford CourtThank you for your feedback, it's good to hear your family member is being well looked after and you're happy with their care. We are pleased to have a variety of bedroom and en suite sizes to suit all budgets, if you find your loved one would benefit from a larger space, we'd be delighted to show you options. Residents requiring continence support are monitored closely by staff, but if you feel additional help is needed, please do just let us know.
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Review from Tracey C (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care and support that Mum receives here at Melford Court. Mum seems to have settled very quickly. I would like to thank the nurses and carers for their help and support with Mum's anxiety.
Reply from Charlie Diamond, Marketing and Communications Lead at Melford CourtThank you for taking the time to leave such a positive review, it's wonderful to hear you're happy with the care your mum is receiving and that we've been able to assist with her anxiety.
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Review from Gwen T (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a difficult situation when your parents are no longer able to look after themselves. Mum and Dad lived with my husband and myself for almost a year but despite our best efforts and a lovely relationship with them, we all four decided that care was now the only option for them and for us. It was
daunting and worrying but one day I bit the bullet and rang Melford Court, when I was invited to take a look around. It was obvious from the outset, that here was place that had caring and considerate staff. A friendly atmosphere and the warmth of those who look after the residents is evident everywhere. It is a sad fact that my parents, as others, have become more infirm, confused and frail, meaning they have moments when they behave out of character but the staff know how to deal with them kindly and in an understanding way, which gives us peace of mind. Melford Court is now my parents' home and we are grateful we have such a lovely place so local to us.
Reply from Ruth French, Director at Melford CourtThank you so much for your wonderfully warm review of Melford Court. It is lovely to see how positive your experience has been. We are thrilled that the whole team has made such a difference to all of you!
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Review from R F (Sister of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were a little apprehensive about placing my sister in a nursing home, but we need not have worried. The staff here were fantastic, so cheerful, patient and kind. What more could anybody ask for? Thank you for caring for her, so beautifully and making her last days so peaceful. We could recommend
Helford Court to anyone.
Reply from Ruth French, Director at Melford CourtThank you so much for your kind review of the support provided by our team at Melford Court. We are delighted that your experience was so positive, despite this being such a tricky time for you.
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Review from Simon T (Son of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first phone call to Mum's departure, the entire experience with Melford Hall has been exemplary. The staff, facilities, cleanliness and levels of care put it at the top end of my extensive experience of clinical establishments worldwide. For reference and context, I was a Medical Malpractice
Underwriter and dealt with thousands of medical establishments in over 40 countries worldwide.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtWe are delighted to hear that you found your experience at Melford Court to be 'exemplary'. Your feedback means so much to the team and we appreciate you sharing your comments with us. Thank you for taking the time to submit a review. Kind regards.
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Review from H H (Daughter of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Melford Court are second to none. My father is not a particularly easy person and they are all very good with him. He needs strong encouragement to do things and they are not afraid to push him slightly to keep active. The place itself is always beautifully clean and maintained, it is light
and airy and smells fresh always. The nurses are always well very friendly and happy to update me with any information I may need.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtWe are delighted to hear how happy you are with the level of care your father is receiving at Melford Court. Your comments mean a great deal to the team and we can't thank you enough for taking the time to share them with us. Kind regards.
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Review from Lee P (Son of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was transferred From East Suffolk Hospital to Melford Court care home as an end-of-life patient and was in quite a bad way. However, the care, companionship and support provided meant that he recovered sufficiently to go home after six months. Once my father had started to recover he greatly
enjoyed his time at Melford Court. He felt it was like a 'retreat' and, as well as improving his health, it did wonders for his mental well-being.
He had nothing but good things to say about all the staff, including everyone from the cleaners to the management team. If I could pick out one particular thing that he enjoyed the most I would have to say it was the food - he really looked forward to lunch time!
From my point of view, I found the management team extremely friendly and more than happy to answer my queries. Both my Dad and myself will miss the lovely people at Melford Court.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtA heartfelt thank you for your kind words. Your positive feedback means so much to everyone. It was a pleasure to be able to care for your dad and support you as a family. Best wishes.
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Review from S B (Daughter of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk in, you realise what a special place this is. You don't have to take my word for it. My father said 'We couldn't have found anywhere better' and my mother said 'My girls treat me like their favourite nan'. All staff are not only professional but warm and caring too. Everyone
is treated like an individual and the home actively seeks out residents' interests, food preferences etc. to help them feel at home. People are able to socialise in the lounges or outside in the beautiful garden if the weather allows. Both management and nursing staff are always available to discuss any concerns you may have. Relatives are kept informed of any issues with their loved one's health and in the case of & 'end of life' care, are gently supported alongside them through that journey.
Reply from Ruth French, Director at Melford CourtHow kind of you to share such a lovely review with everyone at Melford Court. The team strives so hard to create the very personal home that you describe and we are so pleased Melford Court has worked so well for your whole family!
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Review from R B (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother came to Melford Court in June 23 after 6 months in hospital and rehab due to a fall. She was very frail and underweight. During her time here, she has made amazing progress and become stronger and gained weight. She was told she wouldn't walk again and needed 2 carers and a hoist on arrival.
Now, at the age of 96, she is able to start gaining a little more independence. We are delighted with Melford Court's staff and the care she has received.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtWe are delighted to hear how your mother's health has improved during her time at Melford Court and that you are happy with the care she is currently receiving. The staff team will be overjoyed to read your comments. Thank you for submitting a review. Kind regards.
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Review from Lisa C (Friend of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot believe how amazing Melford Court is! I didn’t have much faith in care home's but Melford Court is the best. I visit most days and I am never disappointed! The staff are so friendly and caring from the moment you walk through the door. I would recommend this care home to anyone.
Reply from Ruth French, Director at Melford CourtThank you so much for this exceptional review. We agree that Melford Court is a warm and welcoming home and we are so pleased your experience is so positive each day you visit!
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Review from Mike S (Son of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was going to go to the hospice, but there was no space. Melford Court Care Home was recommended for end-of-life care.
From the off, staff were very good and patient (Mum wasn't easy!) They were attentive and caring. All so happy to be carers and proud. It helped me cope tremendously also. The room
was set lovely when Mum passed.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking a moment to share your thoughts with us and submit a review. Your feedback means so much to us and especially to the team at Melford Court. Best wishes.
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Review from C B (Sister of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were kind, caring and helpful to our resident and all of her family.
She was kept clean and comfortable and well looked after.
We as a family can never thank them enough for everything they did. We would highly recommend them as a very caring and kind nursing home.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking a moment to share your thoughts with us. Your feedback means a great deal to us and the team at Melford Court. Best wishes.
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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Melford Court is calculated as follows: ( (171 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 209 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Melford Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.

Frequently Asked Questions about Melford Court

What types of Care is Melford Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Melford Court have?

There are 40 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Melford Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Melford Court to the centre of Sudbury?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

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