Hall Street, Long Melford, Sudbury CO10 9JA
Melford Court provides nursing care and is conveniently located near to the historic wool town of Long Melford.
Staff at the home pride themselves in the delivery of nursing care and residents in their care can choose between three levels of suite in the Grade II listed home. All suites provide generous living space and quality furnishings and residents can enjoy a private phone line, TV and access to communal facilities. Each suite can be personalised, allowing residents to turn their suite into their home.
Group: Stow Healthcare Group
Person in charge: Fiona Smith (Home Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 40
Shared Rooms: 6
Rooms with ensuite WC: 46
Weekly Charges Guide: Personal Care Single £895 – £1245 , Personal Care Shared (per person) £895 – £895 Nursing Care Single £895 – £1245 , Nursing Care Shared (per person) £895 – £895 (These prices are only a guideline, please contact Melford Court Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Melford Cout is located centrally on Hall Street, which is the main high street running through the historic wool town of Long Melford.
Visiting:
Visitors welcome at Melford Court 24 hours a day.
Parking:
Free parking is provided on site. In addition, free on street parking is available in Long Melford.
Latest Care Quality Commission* Report on Melford Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for Melford Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Melford Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.282 for Melford Court Care Home is calculated as follows: ( (65 Excellents x 5) + (79 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 163 Ratings = 4.282
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.481 Points relating to the number of positive Reviews for Melford Court Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 5 Reviews ÷ 10.4 Target = 0.481
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Melford Court Care Home has a Review Score of 8.8 (8.763) from 14 Reviews
Review submitted from a Website Submission by Betty B (Daughter-in-law of Resident) on Thursday 12 April 2018. Relates to April 2018.
All the staff are very welcoming, they all make you feel at home and make all the family feel relaxed and safe. They go out of their way to make sure your family member is cared for and safe. If you have any questions to ask them they answer it and help you with things you need. You can go and visit your family member any time, day or night, there are no visiting times like hospitals have. They have a family room where you are very welcome to have tea or coffee and cake any time you wish. The garden is very tidy and beautiful, you can walk around it or just sit and chill out. No-one can get in the door without pressing the bell and a member of staff checks who you are and has a camera for them to see your face to let you in. It's very safe as soon as you walk in the home. It's a homely smell and staff smile at you with eye to eye contact and listen to you. After your family has passed away they make sure all of the family is ok and come back another day to empty the room and talk to staff.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Gillian R (Daughter-in-law of Resident) on Friday 12 January 2018.
My mother in law arrived at Melford Court in October 2017 after spending 4 months in a care home in Hertfordshire. She had lost a tremendous amount of weight and looked quite dishevelled. Within a few days at Melford Court, she was eating, she looked smart, she was clean and she was taking interest in everything that was going on around her.
The staff made her feel human again and not just an old person who needed looking after. The staff included mum into all the activities at the home and would take her for walks along the high street which she loved. We are so thankful to Melford Court for their care and love they give to all their residents who live at the home.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Kaye P (Daughter of Resident) on Monday 23 October 2017. Relates to October 2017.
The care at Melford Court for my mum with end of life care was excellent. The staff - Medical, Admin and Care was excellent.
Before going there I was concerned like many family members are that my mum was going to get the best care. I wasn't disappointed.
The Nursing home was clean, in good order and had freshly prepared food every day. I can't thank the team enough for their support.
Thank you to one and all at Melford Court.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Maryan S (Daughter of Resident) on Monday 11 September 2017. Relates to August 2017.
My 96-year-old father became a resident here in July 2017. He is not an easy man, having had a life long history of being sometimes difficult and sometimes unpleasant.
This remarkable nursing home, management and all staff have made him so welcome. They have treated him with the utmost respect, tact and sheer professionalism. I cannot praise all the wonderful staff too highly.
Special praise to a certain RGN - a quiet, yet highly professional nurse. With correct medication, care plan, activities, they have transformed my life and my father's. He is kept clean and cared for and is eating again, despite difficult circumstances.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sarah F (Daughter of Resident) on Friday 16 June 2017. Relates to June 2017.
I have nothing but praise for my mothers care home. Although my mother has been reluctant to give up her independence, the home has done everything possible to help her settle in. The staff are always helpful and cheery to both residents and visitors and any shortcomings are listened to and actioned.
My sister and I have seen other care homes for relatives and this is by far the best in terms of care.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Brian J (Brother of Resident) on Friday 19 August 2016. Relates to June 2016.
Since the deputy manager took over she has been promoting getting my brother out of his bed and into the garden. The staff are always very good to me and greet me with a smile.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jayne Duck, Customer Services Administrator at Melford Court Care Home responded to this review on 22 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by Peter J (Brother of Resident) on Friday 19 August 2016. Relates to June 2016.
I am very happy with the care that my brother receives and I am always welcomed with a friendly smile when we enter the building and I am always asked how I am which is very nice.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Jayne Duck, Customer Services Administrator at Melford Court Care Home responded to this review on 22 Aug 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Postal Card by M W (Great-Niece of Resident) on Wednesday 29 June 2016. Relates to June 2016.
I try to visit the home twice a month. My relative is bedbound so doesn't leave his room. The staff are friendly and my relative is in good spirits. He has no complaints and I have never had any cause to complain. I am kept up to date with his health and they have contacted me in an emergency. I know he is in good hands and I have no worries about leaving him there.
How likely would you be to recommend Melford Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Lydia Waller, Customer Service Administrator at Melford Court Care Home responded to this review on 29 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
Review submitted from a Website Submission by Greg H (Nephew of Resident) on Saturday 18 June 2016. Relates to June 2016.
After a difficult start it has been a steady improvement.
My Aunt was placed here against our initial advice but the dedicated and evolving staff has provided great care and has listened to criticism and made the right judgements.
The vocation-able girls (and boys) have been kept and have made a tremendous improvement on the quality of my aunt's last few months. Sadly she passed away today but I give my heart felt thanks to all involved with her EOL care.
A special thanks to the staff who went above and beyond. I wish them all the best.
How likely would you be to recommend Melford Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rachel Elliott, Customer Service Administrator at Melford Court Care Home responded to this review on 20 Jun 2016:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team
Review submitted from a Postal Card by M H (Friend of Resident) on Tuesday 14 June 2016. Relates to March 2016.
I visit a very good friend on a very regular basis. The staff are kind and polite and do a very good job in sometimes difficult circumstances. The food is of a good standard but probably too plentiful for inactive residents (probably creates a lot of waste).
Overall I see that a good standard of care is given to my friend.
How likely would you be to recommend Melford Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Safety / Security
Rooms
Rose Pickering, Customer Service Administrator at Melford Court Care Home responded to this review on 14 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Kim C (Daughter of Resident) on Friday 1 April 2016. Relates to March 2016.
Very happy with everything. Mum is well cared for.
How likely would you be to recommend Melford Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Rachel Elliott, Customer Service Administrator at Melford Court Care Home responded to this review on 06 Apr 2016:
Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Kate D (Daughter of Resident) on Tuesday 23 February 2016. Relates to February 2016.
We moved my father to Melford Court when his mobility deteriorated rapidly over 12 months ago. He was made most welcome and settled in well despite developing dementia. The staff on the residential wing are friendly and caring whether medical, personal care, housekeeping or catering. He has even been persuaded to take part in activities on a good day. He has become increasingly reluctant to lease his bed but the carers try to encourage him and make the most of his cooperative days to get him in the bath. I am always made most welcome and kept up to date with any issues when I visit or by phone. I am so pleased to have found somewhere this goo where I can leave him especially when visiting the family in New Zealand.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by D H (Granddaughter of Resident) on Sunday 14 February 2016. Relates to February 2016.
Very caring. My Nan is well looked after. Food is good. Nan is always dressed nice. Staff lovely.
How likely would you be to recommend Melford Court Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Food & Drink
Staff
Activities
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by B W (Resident) on Sunday 14 February 2016.
I would rather be in my own home but I have no choice. I am reasonably happy with the care I receive.
How likely would you be to recommend Melford Court Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
5 Bed Vacancies
posted 10 Apr 2018
A limited number of single and companion rooms available with en-suite facilities.
December 2017
Recipient: Stow Healthcare Group
Date: Friday 08 Dec 2017
November 2017
Recipient: Melford Court Care Home
Date: Friday 24 Nov 2017
Recipient: Melford Court Care Home
Date: Thursday 09 Nov 2017
September 2017
Recipient: Melford Court Care Home
Date: Friday 29 Sep 2017
There are currently no Care Home Idol entrants who have performed at Melford Court Care Home