Melford Court

My mother's care was excellent. All the care team went above their duty of care for her. As she was a very difficult and demanding person to look after. They put up with more than they should have, as she was not a mental state person. They were always there when I, myself needed information about my mother and her so-called needs.

My husband was moved to Melford Court for palliative care due to a brain tumour operation (alignment) during the pandemic. Unfortunately, I was unable to visit during lockdown until end of life plan was put in place. My experience was, for my husband in extraordinary times, excellent! Everyone working relentlessly hard for all of the patients under extreme, adverse conditions.

The staff at Melford Court have looked after my mother in such a caring manner in what has been the most challenging year we could not have even imagined. They have facilitated safe visits for which I am so grateful. They have stepped in to be more like family, when actual families have been kept away.

I'm so glad my mum is at Melford Court, knowing she is being well cared for through this awful time and am very grateful to all the staff members.

My sister had a short stay with the care home. She and the rest of the family were more than happy with the care and service provided by the care home. We were very pleased with everyone in this place. Many thanks for caring for my sister, if only it was not for long.

My father has respite care. He was very well looked after with a lot of care and attention. Staff were very happy and always willing to help. Food excellent and all facilities were kept to a high standard. Nursing care very good.

My mother was a resident here for 3 and a half years and I cannot fault it. The care she received was amazing. The staff were thoughtful, very kind and extremely caring towards her at all times. Can't praise or thank them enough.

We had to find my mother a nursing home ASAP. We found the staff at Melford Court helpful, sympathetic and professional. Mother was in her room, safe and warm with the minimum of distress within a few hours. The ongoing care has been exemplary.

My father has come to stay post-op for respite care. The pre-assessment process was very good. My father has been here two weeks. Everybody here is very kind and caring which is not always the case in other case homes. My father is a very independent man and the nursing care have been very supportive, as well as sensitive. Also, a big bonus about Melford Court is that the food is very good, freshly prepared with fresh fruit salad.

Short term stay so early days. Odd minor complaint but nothing sufficient to warrant mentioning. Overall very good.

Excellent.

All staff are caring and helpful, nothing is any problem. Many thanks.

The staff and management should be very proud. The quality of care mum has received is of a high standard which I'm sure they will continue to maintain. The standard of food is first class, cakes amazing. All in all, I would not hesitate to recommend this home from home

All the staff at Melford Court could not have been more helpful and kind, nothing was too much trouble.

Our terminally ill Mum spent the last 4 weeks of her life at Melford court. From the very first day, the staff and management were friendly and welcoming. Mum was given a nice room with a big window and lots of room for her clothes, cards, flowers etc. We hung some of Mum's own pictures on the wall to make it feel even more homely. It was soon clear that the carers and nurses were dedicated to their work and genuinely cared for Mum's wellbeing. They treated her with dignity, respect and kindness.

Smiles and welcomes always, very clean, food very well presented. Treated with dignity and safe and secure. Cannot fault anything. The family are very grateful for this service provided by Melford Court Care Home

We cannot fault the care afforded to mam. The rooms are comfortable and well-equipped and the catering is of a good standard. Great that the care staff make every effort to involve mam in the various activities so that she feels more involved and at home. Thank you very much.

From the moment I visited the home prior to Mum's admission, I felt confident in their ability to care for her. All the staff display compassion, understanding and kindness and Mum has been treated superbly well.

Dad has been in this home 3 months, he is looked after so well and is happy and kept clean and warm. He has great meals and on his 100th birthday he was loved and made a fuss of. Often he is unaware of his situation. I feel content with his care.

All the staff are very welcoming, they all make you feel at home and make all the family feel relaxed and safe. They go out of their way to make sure your family member is cared for and safe. If you have any questions to ask them they answer it and help you with things you need. You can go and visit your family member any time, day or night, there are no visiting times like hospitals have. They have a family room where you are very welcome to have tea or coffee and cake any time you wish. The garden is very tidy and beautiful, you can walk around it or just sit and chill out. No-one can get in the door without pressing the bell and a member of staff checks who you are and has a camera for them to see your face to let you in. It's very safe as soon as you walk in the home. It's a homely smell and staff smile at you with eye to eye contact and listen to you. After your family has passed away they make sure all of the family is ok and come back another day to empty the room and talk to staff.