Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
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9.7 91 Reviews
  • Melford Court, Sudbury
Located in the heart of the historic wool town of Long Melford, Melford Court is a nursing and residential care home offering support in a setting full of character and familiarity.

The home provides care shaped around individual needs and preferences, supporting residents to live in a way that feels personal and meaningful to them. The team focuses on delivering high quality care with dignity, respect and attentiveness, working closely with residents and families to support physical, emotional and social wellbeing.

Melford Court offers a choice of three levels of suite, giving residents flexibility and choice when selecting their home. All suites provide generous living space, quality furnishings, nurse call points, and provision for television and a private telephone line, with access to communal facilities throughout the home. Each suite can be personalised, allowing residents to create a space that reflects their own tastes.

Residents enjoy home cooked meals prepared daily, alongside activities and social moments shaped around individual interests.

To find out more or to arrange a visit, please contact the admissions team.
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Care Provided by Melford Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1395 – £1895
  • RESPITE Self-Funded Nursing Care: £1395 – £1894

These prices are only a guideline, please contact Melford Court to find out the exact price for your requirements.

Contact Melford Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Melford Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kimberley Steed (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Melford Court

Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford

Melford Court Reviews (91)

9.7

Melford Court has a Review Score of 9.7 (9.749) out of 10, based on 18 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.

Overall Experience
  • 70
  • 20
  • 1
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Date Published
  • 91
  • 7
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  • 18
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Reviewer Connection to Melford Court
  • 33
  • 12
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 91, showing 61-80
Review from Teresa A (Wife of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was moved to Melford Court for palliative care due to a brain tumour operation (alignment) during the pandemic. Unfortunately, I was unable to visit during lockdown until end of life plan was put in place. My experience was, for my husband in extraordinary times, excellent! Everyone working
relentlessly hard for all of the patients under extreme, adverse conditions.
Reply from Roger Catchpole, Owner at Melford CourtWe really appreciate your kind words. Thank you for taking the time to review your experience. Your positive feedback means a great deal to the team at Melford Court.
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Review from Liz H (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Melford Court have looked after my mother in such a caring manner in what has been the most challenging year we could not have even imagined. They have facilitated safe visits for which I am so grateful. They have stepped in to be more like family, when actual families have been kept away.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you so much for your kind words and for taking the time to give us such a positive review. The staff really appreciate your comments. It is an absolute pleasure to be able to support you as a family during these challenging times.
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Review from Jennifer C (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so glad my mum is at Melford Court, knowing she is being well cared for through this awful time and am very grateful to all the staff members.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking the time to give us such a positive review. The staff appreciate your kind words and are happy to be able to care for your mum through such difficult times.
Best wishes to you all.
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Review from T H (Sister of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister had a short stay with the care home. She and the rest of the family were more than happy with the care and service provided by the care home. We were very pleased with everyone in this place. Many thanks for caring for my sister, if only it was not for long.
Reply from Ruth French, Director at Melford CourtThank you so much for being kind enough to write a review. We were so pleased to be able to help.
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Review from Andrew B (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has respite care. He was very well looked after with a lot of care and attention. Staff were very happy and always willing to help. Food excellent and all facilities were kept to a high standard. Nursing care very good.
Reply from Ruth French, Director at Melford CourtThank you so much for taking the time to review our home. We are so pleased the respite care has been such a success!
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Review from Caroline T (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident here for 3 and a half years and I cannot fault it. The care she received was amazing. The staff were thoughtful, very kind and extremely caring towards her at all times. Can't praise or thank them enough.
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Review from L R (Daughter of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to find my mother a nursing home ASAP. We found the staff at Melford Court helpful, sympathetic and professional. Mother was in her room, safe and warm with the minimum of distress within a few hours. The ongoing care has been exemplary.
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Review from Elizbeth B (Daughter of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has come to stay post-op for respite care. The pre-assessment process was very good. My father has been here two weeks. Everybody here is very kind and caring which is not always the case in other case homes. My father is a very independent man and the nursing care have been very supportive,
as well as sensitive. Also, a big bonus about Melford Court is that the food is very good, freshly prepared with fresh fruit salad.
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Review from Peter D (Respite Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Short term stay so early days. Odd minor complaint but nothing sufficient to warrant mentioning. Overall very good.
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Review from R C (Husband of Resident) published on 12 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent.
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Review from R G (Nephew of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are caring and helpful, nothing is any problem. Many thanks.
Reply from Ruth French, Director at Melford CourtThank you so much for your fantastic review of our home - we are delighted that you are so happy with everything.
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Review from A H (Daughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum came to Melford Court she has blossomed from a quiet subdued person to one who now engages with everyone and joins in all the activities.
The staff and management should be very proud. The quality of care mum has received is of a high standard which I'm sure they will continue to maintain.
The standard of food is first class, cakes amazing. All in all, I would not hesitate to recommend this home from home
Reply from Ruth French, Director at Melford CourtThank you for such a lovely review of our home. We are so pleased to hear that you feel the home has had such a positive impact on your mum - wonderful!
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Review from J B (Respite Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Melford Court could not have been more helpful and kind, nothing was too much trouble.
Reply from Ruth French, Director at Melford CourtIt was a pleasure to have you to stay and we hope to welcome you again the future should you need our care. Thank you.
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Review from Matthew D (Son of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our terminally ill Mum spent the last 4 weeks of her life at Melford court. From the very first day, the staff and management were friendly and welcoming. Mum was given a nice room with a big window and lots of room for her clothes, cards, flowers etc. We hung some of Mum's own pictures on the wall
to make it feel even more homely. It was soon clear that the carers and nurses were dedicated to their work and genuinely cared for Mum's wellbeing. They treated her with dignity, respect and kindness.
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Review from Joan B (Wife of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was at Melford Court Care Home temporarily from hosptial. I have only seen excellent care and kindness shown to him and family members. Would recommend to others looking for a good care home.
Smiles and welcomes always, very clean, food very well presented. Treated with dignity and safe
and secure. Cannot fault anything. The family are very grateful for this service provided by Melford Court Care Home
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Review from Ruth F (Daughter of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with our family's choice of Melford Court to spent mam's twilight days. The care staff are always welcoming, happy, enthusiastic and willing to see to mum's needs at any time.
We cannot fault the care afforded to mam. The rooms are comfortable and well-equipped and the catering
is of a good standard. Great that the care staff make every effort to involve mam in the various activities so that she feels more involved and at home. Thank you very much.
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Review from S W (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I visited the home prior to Mum's admission, I felt confident in their ability to care for her. All the staff display compassion, understanding and kindness and Mum has been treated superbly well.
Reply from Ruth French, Director at Melford CourtThank you for such a lovely review of Melford Court, which is much appreciated.
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Review from Patricia W (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in this home 3 months, he is looked after so well and is happy and kept clean and warm. He has great meals and on his 100th birthday he was loved and made a fuss of. Often he is unaware of his situation. I feel content with his care.
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Review from Betty B (Daughter-in-law of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very welcoming, they all make you feel at home and make all the family feel relaxed and safe. They go out of their way to make sure your family member is cared for and safe. If you have any questions to ask them they answer it and help you with things you need. You can go and visit
your family member any time, day or night, there are no visiting times like hospitals have. They have a family room where you are very welcome to have tea or coffee and cake any time you wish. The garden is very tidy and beautiful, you can walk around it or just sit and chill out. No-one can get in the door without pressing the bell and a member of staff checks who you are and has a camera for them to see your face to let you in. It's very safe as soon as you walk in the home. It's a homely smell and staff smile at you with eye to eye contact and listen to you. After your family has passed away they make sure all of the family is ok and come back another day to empty the room and talk to staff.
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Review from Gillian R (Daughter-in-law of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law arrived at Melford Court in October 2017 after spending 4 months in a care home in Hertfordshire. She had lost a tremendous amount of weight and looked quite dishevelled. Within a few days at Melford Court, she was eating, she looked smart, she was clean and she was taking interest
in everything that was going on around her.


The staff made her feel human again and not just an old person who needed looking after. The staff included mum into all the activities at the home and would take her for walks along the high street which she loved. We are so thankful to Melford Court for their care and love they give to all their residents who live at the home.

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Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Melford Court is calculated as follows: ( (171 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 209 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Melford Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.

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