
a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

Rated Good by the CQC (May 2026), Melford Court is a residential and nursing care home occupying a Grade II listed house on Hall Street in Long Melford, one of the finest high streets in Suffolk, lined with antique shops, independent galleries and historic architecture. The period character is well preserved, giving the home a quality felt immediately on arrival. Daily life here is closely connected to the surrounding community,...
Care Provided by Melford Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Melford Court for full pricing details and T&Cs.
Contact Melford Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Stow Healthcare Group
- Private Owned
Person in charge
- Kimberley Steed (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Visitors are always welcome at Melford Court
Parking
- Free parking is provided on-site. In addition, free on-street parking is available in Long Melford
Melford Court Reviews (91)
Melford Court has a Review Score of 9.7 (9.667) out of 10, based on 15 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.
My husband was moved to Melford Court for palliative care due to a brain tumour operation (alignment) during the pandemic. Unfortunately, I was unable to visit during lockdown until end of life plan was put in place. My experience was, for my husband in extraordinary times, excellent! Everyone working relentlessly hard for all of the patients under extreme, adverse conditions.
We really appreciate your kind words. Thank you for taking the time to review your experience. Your positive feedback means a great deal to the team at Melford Court.
The staff at Melford Court have looked after my mother in such a caring manner in what has been the most challenging year we could not have even imagined. They have facilitated safe visits for which I am so grateful. They have stepped in to be more like family, when actual families have been kept away.
Thank you so much for your kind words and for taking the time to give us such a positive review. The staff really appreciate your comments. It is an absolute pleasure to be able to support you as a family during these challenging times.
I'm so glad my mum is at Melford Court, knowing she is being well cared for through this awful time and am very grateful to all the staff members.
Best wishes to you all.
My sister had a short stay with the care home. She and the rest of the family were more than happy with the care and service provided by the care home. We were very pleased with everyone in this place. Many thanks for caring for my sister, if only it was not for long.
Thank you so much for being kind enough to write a review. We were so pleased to be able to help.
My father has respite care. He was very well looked after with a lot of care and attention. Staff were very happy and always willing to help. Food excellent and all facilities were kept to a high standard. Nursing care very good.
Thank you so much for taking the time to review our home. We are so pleased the respite care has been such a success!
My mother was a resident here for 3 and a half years and I cannot fault it. The care she received was amazing. The staff were thoughtful, very kind and extremely caring towards her at all times. Can't praise or thank them enough.
We had to find my mother a nursing home ASAP. We found the staff at Melford Court helpful, sympathetic and professional. Mother was in her room, safe and warm with the minimum of distress within a few hours. The ongoing care has been exemplary.
My father has come to stay post-op for respite care. The pre-assessment process was very good. My father has been here two weeks. Everybody here is very kind and caring which is not always the case in other case homes. My father is a very independent man and the nursing care have been very supportive, as well as sensitive. Also, a big bonus about Melford Court is that the food is very good, freshly prepared with fresh fruit salad.
Short term stay so early days. Odd minor complaint but nothing sufficient to warrant mentioning. Overall very good.
Excellent.
All staff are caring and helpful, nothing is any problem. Many thanks.
Thank you so much for your fantastic review of our home - we are delighted that you are so happy with everything.
The staff and management should be very proud. The quality of care mum has received is of a high standard which I'm sure they will continue to maintain. The standard of food is first class, cakes amazing. All in all, I would not hesitate to recommend this home from home
Thank you for such a lovely review of our home. We are so pleased to hear that you feel the home has had such a positive impact on your mum - wonderful!
All the staff at Melford Court could not have been more helpful and kind, nothing was too much trouble.
It was a pleasure to have you to stay and we hope to welcome you again the future should you need our care. Thank you.
Our terminally ill Mum spent the last 4 weeks of her life at Melford court. From the very first day, the staff and management were friendly and welcoming. Mum was given a nice room with a big window and lots of room for her clothes, cards, flowers etc. We hung some of Mum's own pictures on the wall to make it feel even more homely. It was soon clear that the carers and nurses were dedicated to their work and genuinely cared for Mum's wellbeing. They treated her with dignity, respect and kindness.
Smiles and welcomes always, very clean, food very well presented. Treated with dignity and safe and secure. Cannot fault anything. The family are very grateful for this service provided by Melford Court Care Home
We cannot fault the care afforded to mam. The rooms are comfortable and well-equipped and the catering is of a good standard. Great that the care staff make every effort to involve mam in the various activities so that she feels more involved and at home. Thank you very much.
From the moment I visited the home prior to Mum's admission, I felt confident in their ability to care for her. All the staff display compassion, understanding and kindness and Mum has been treated superbly well.
Thank you for such a lovely review of Melford Court, which is much appreciated.
Dad has been in this home 3 months, he is looked after so well and is happy and kept clean and warm. He has great meals and on his 100th birthday he was loved and made a fuss of. Often he is unaware of his situation. I feel content with his care.
All the staff are very welcoming, they all make you feel at home and make all the family feel relaxed and safe. They go out of their way to make sure your family member is cared for and safe. If you have any questions to ask them they answer it and help you with things you need. You can go and visit your family member any time, day or night, there are no visiting times like hospitals have. They have a family room where you are very welcome to have tea or coffee and cake any time you wish. The garden is very tidy and beautiful, you can walk around it or just sit and chill out. No-one can get in the door without pressing the bell and a member of staff checks who you are and has a camera for them to see your face to let you in. It's very safe as soon as you walk in the home. It's a homely smell and staff smile at you with eye to eye contact and listen to you. After your family has passed away they make sure all of the family is ok and come back another day to empty the room and talk to staff.
My mother in law arrived at Melford Court in October 2017 after spending 4 months in a care home in Hertfordshire. She had lost a tremendous amount of weight and looked quite dishevelled. Within a few days at Melford Court, she was eating, she looked smart, she was clean and she was taking interest in everything that was going on around her.
The staff made her feel human again and not just an old person who needed looking after. The staff included mum into all the activities at the home and would take her for walks along the high street which she loved. We are so thankful to Melford Court for their care and love they give to all their residents who live at the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (1)
- 01 Jun 2026
We're taking part in Care Home Open Week 2026! From Monday 15th to Sunday 21st June, Melford Court will be opening our doors to the community. We'd love for you...
- 20 Aug 2026Organiser: Melford Court
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Stow Healthcare Group
- 22 Apr 2021Recipient: Stow Healthcare Group
- 08 Dec 2017Recipient: Stow Healthcare Group
Accreditations
There are no accreditations posted yet for Melford Court.
Meet the Team (2)

Kim is the dedicated Home Manager at Melford Court Care Home, bringing a wealth of experience and a deep understanding of care to her role. She began her journey at Melford Court as a Carer, where she demonstrated a strong commitment to developing her skills and knowledge. During this time, she successfully completed her NVQ Level 2 and Level 3 in Health and Social Care.
Keen to further her professional growth, Kim went on to train as a Registered Nurse at West Suffolk Hospital. Her passion and leadership abilities quickly became evident, leading her to progress to the role of Ward Sister, where she gained valuable experience in clinical practice, team leadership, and high-quality patient care.
In 2019, Kim returned to Melford Court as Deputy Manager, bringing her enhanced clinical expertise and leadership skills back to the home where her career began. Her dedication and vision for excellence saw her progress to the role of Home Manager in 2023.
Kim is proud to lead the team at Melford Court, focusing on delivering compassionate, high-quality care and creating a warm, supportive environment for both residents and staff.

Tracey joined Melford Court as the Home Administrator in February 2024. With a strong background in supporting senior leaders and colleagues across both the corporate and education sectors, Tracey brings a wealth of organisational and operational expertise with a people-focused approach.
Tracey has developed a reputation for reliability, efficiency, and strong communication, ensuring that operations run smoothly while maintaining a welcoming, supportive and collaborative environment. She is committed to delivering high standards of support to residents, their families, and colleagues, contributing to the overall quality of care provided to residents and the effective running of the home.
In her spare time, Tracey enjoys spending time with family and friends, valuing the importance of connection and balance.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melford Court to verify any information. View our terms and conditions. Melford Court has an Enhanced Service -more info.