Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
Review Us
9.8 85 Reviews
  • Melford Court, Sudbury
Melford Court provides nursing and residential care and is conveniently located at the centre of the historic wool town of Long Melford.

Staff at the home pride themselves in the delivery of high-quality care, and residents in their care can choose between three levels of suite in the Grade II listed home. All suites provide generous living space and quality furnishings and residents can enjoy a private phone line, TV and access to communal facilities. Each suite can be personalised, allowing residents to turn their suite into their home.
Show Melford Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1845
  • Self-Funded Residential Dementia Care: £1495 – £1845
  • Self-Funded Nursing Care: £1495 – £1845
  • Self-Funded Nursing Dementia Care: £1494 – £1845
  • RESPITE Self-Funded Residential Care: £1495 – £1845
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1845
  • RESPITE Self-Funded Nursing Care: £1495 – £1845
  • RESPITE Self-Funded Nursing Dementia Care: £1495 – £1845

The fees shown are exclusive of funded nursing care

These prices are only a guideline, please contact Melford Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kimberley Steed (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All funding pathways considered
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Melford Court

Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford

Melford Court Reviews (85)

9.8

Melford Court has a Review Score of 9.8 (9.822) out of 10, based on 15 reviews in the last 2 years.
Over all time Melford Court has 85 reviews.

Overall Experience
  • 65
  • 19
  • 1
  • 0
  • 0
Date Published
  • 85
  • 0
  • 6
  • 15
  • 70
Reviewer Connection to Melford Court
  • 31
  • 12
  • 7
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 41-60
Review from Barry M (Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent!
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to share your experience of the home. We really appreciate your feedback. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judy E (Wife of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for better care for my husband. All the staff always very helpful and friendly and obviously have the welfare of residents as their prime concern.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Your positive feedback means a great deal to the team at Melford Court. It is a pleasure to care for your husband and support you as a family. Thank you for sparing some time to leave us your review. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Nephew of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was in the home for end of life care.
The staff caring for my uncle from management through to carers were excellent in managing his pain and keeping him as comfortable as possible for the short time he was with them.
I was would like to pass on sincere thanks.
Reply from Ruth French, Director at Melford Court

We are really delighted that we were able to support your uncle at such a difficult time for you all. It is excellent that the whole team could support you all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N R (Son of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was placed in Melford Court by the NHS, using one of their pre-paid beds as part of the hospital discharge plan. therefore, I am unable to comment on value for money as I had no involvement in the paying of the fees. The staff, both nursing and management were excellent and commuted to their
tasks. I was not able to visit as often as my mother was only there for 28-days, and for the first two of her stay, no visiting was allowed under Covid restrictions for new admissions, so my observations were limited.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave us a review. It was a pleasure to care for your mother and to support you as a family. All the best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen W (Wife of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Was disappointed with my husband's room and the view from his window, as he was bedridden. I felt his care for end of life could have been better. The care for long term care, I think was good.
Thank you to all who looked after my husband.
Reply from Ruth French, Director at Melford Court

Thank you so much for the time you took to write a review. We are very happy that the long term care provided by the team met your expectations, and are sorry that the view was not optimum from your husband's bed. We are always happy to try and move people to new rooms, or move their room around to suit them better. Many thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Niece of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt regularly says she is lucky to be in the home. She always seems to be very happy and when she feels low, there is always someone to offer support. She enjoys the food and activities and loves her room. I have always found the office staff to be very helpful and accommodating.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We cannot thank you enough for taking the time to leave us a review. Your feedback is incredibly important to us and we are so pleased to be able to care for your aunt and support you as a family. Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Wife of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I were pleased that my husband was going into Melford Court Care Home. He had a lovely room overlooking the main road. His health was not good but he was well looked after. The staff were very good to us, made us very welcome. and we could talk to them about him. The food was good as we
knew the cook, but as he had very little appetite he could not eat a lot, but he did his best. The cook tried to make things that he liked. We were very pleased that he had his final rest at Melford, he was very peaceful at the end.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave us such a warm and positive review. Your kind words and wonderful feedback mean a great deal to the team and it was a pleasure to care for your husband and support you as a family. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne W (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was cared for palliatively for 6 days at Melford Court. The staff were responsive to my dad's needs and to us as a family. In particular, the flexibility of visiting, listening and responding to us as his advocates and his privacy and dignity.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to submit a review for Melford Court, your feedback means a great deal to the team. Best wishes for the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally B (Daughter of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Melford Court was excellent. My mother was very happy at the home and cared for very well.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you so much for taking the time to leave us such a warm and positive review, your comments mean a lot to the staff. It was a pleasure to care for your mother and to support you as a family. All the best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Wife of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a lovely clean room and the staff made you very welcome.
He was looked after very well.
Food was always hot and nice.
Reply from Ruth French, Director at Melford Court

Thank you so much for your lovely feedback about Melford Court, we are so pleased that you and your husband both felt well cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim C (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very well cared for at the home.
She was there for 5 years or so, and the care and dignity shown when Mum passed was second to none.
I cannot thank every single person who works there enough for the wonderful care given to Mum during her time there.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you so much for your kind words and for leaving us such a positive review. It was an absolute pleasure to care for your mum and to support you as a family. Best wishes to you all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Felicity G (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was completely satisfied with my mothers stay at Melford Court. She was treated kindly and with respect and made to feel as if she mattered. She was a fussy eater but her needs were quickly assessed and she really enjoyed her meals in pleasant surroundings (when Covid allowed). Her room was clean
and comfortable. Communication with the home was always friendly and helpful, the staff really care.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave us such a warm and positive review. Your comments mean a lot to staff, and we are really pleased to have been able to care for your mother and support you as a family. Best wishes to you all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stella C (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would 100% recommend Melford Court Care Home! The staff and facilities are excellent, and the gardens are lovely. The staff were very good at keeping our family updated on how Mum was; if they’d had to call a GP or any changes to her health. Absolutely no complaints at all.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for your kind words and for taking the time to give us such a positive review. We appreciate your comments. Best wishes to you all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care was excellent. All the care team went above their duty of care for her. As she was a very difficult and demanding person to look after. They put up with more than they should have, as she was not a mental state person. They were always there when I, myself needed information about my
mother and her so-called needs.
Reply from Roger Catchpole, Owner at Melford Court

Thank you so much for sharing your experience of the care delivered at Melford Court Care Home. We are delighted to have been able to support you and your mother.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Teresa A (Wife of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was moved to Melford Court for palliative care due to a brain tumour operation (alignment) during the pandemic. Unfortunately, I was unable to visit during lockdown until end of life plan was put in place. My experience was, for my husband in extraordinary times, excellent! Everyone working
relentlessly hard for all of the patients under extreme, adverse conditions.
Reply from Roger Catchpole, Owner at Melford Court

We really appreciate your kind words. Thank you for taking the time to review your experience. Your positive feedback means a great deal to the team at Melford Court.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Liz H (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Melford Court have looked after my mother in such a caring manner in what has been the most challenging year we could not have even imagined. They have facilitated safe visits for which I am so grateful. They have stepped in to be more like family, when actual families have been kept away.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you so much for your kind words and for taking the time to give us such a positive review. The staff really appreciate your comments. It is an absolute pleasure to be able to support you as a family during these challenging times.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennifer C (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm so glad my mum is at Melford Court, knowing she is being well cared for through this awful time and am very grateful to all the staff members.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to give us such a positive review. The staff appreciate your kind words and are happy to be able to care for your mum through such difficult times.
Best wishes to you all.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T H (Sister of Resident) published on 15 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister had a short stay with the care home. She and the rest of the family were more than happy with the care and service provided by the care home. We were very pleased with everyone in this place. Many thanks for caring for my sister, if only it was not for long.
Reply from Ruth French, Director at Melford Court

Thank you so much for being kind enough to write a review. We were so pleased to be able to help.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew B (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has respite care. He was very well looked after with a lot of care and attention. Staff were very happy and always willing to help. Food excellent and all facilities were kept to a high standard. Nursing care very good.
Reply from Ruth French, Director at Melford Court

Thank you so much for taking the time to review our home. We are so pleased the respite care has been such a success!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline T (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident here for 3 and a half years and I cannot fault it. The care she received was amazing. The staff were thoughtful, very kind and extremely caring towards her at all times. Can't praise or thank them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Melford Court is calculated as follows: ( (147 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 174 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melford Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (5)

Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melford Court to verify any information. View our terms and conditions. Melford Court has an Enhanced Service - more info.