Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
Review Us
9.7 91 Reviews
  • Melford Court, Sudbury
Located in the heart of the historic village of Long Melford, Melford Court provides residential and nursing care in a setting full of character and familiarity. The home offers reassurance from the moment residents arrive, helping them feel comfortable while loved ones feel confident about the care being provided.

Support is shaped around individual needs and preferences, allowing daily life to remain personal and meaningful. The team focuses on consistent, attentive care delivered with dignity and respect, working closely with loved ones to support physical, emotional and social wellbeing.

Melford Court offers a choice of three suite types, giving residents flexibility when choosing their new home. All suites provide generous living space, quality furnishings, nurse call points and connections for television and a private telephone line, with access to shared facilities throughout the home. Each suite can be personalised so residents are surrounded by familiar belongings.

Residents enjoy freshly prepared home cooked meals each day, alongside activities and social opportunities guided by interests and abilities, helping maintain routine and confidence.

As part of Stow Healthcare, Melford Court follows a commitment to attentive and dependable support, providing care you can trust, when it matters most.

Visitors are welcome to meet the team and see how life at Melford Court feels day to day.
Show Melford Court on the Map

Care Provided by Melford Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1395 – £1895
  • RESPITE Self-Funded Nursing Care: £1395 – £1894

These prices are only a guideline, please contact Melford Court to find out the exact price for your requirements.

Contact Melford Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Melford Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kimberley Steed (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Melford Court

Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford

Melford Court Reviews (91)

9.7

Melford Court has a Review Score of 9.7 (9.749) out of 10, based on 18 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.

Overall Experience
  • 70
  • 20
  • 1
  • 0
  • 0
Date Published
  • 91
  • 7
  • 7
  • 18
  • 73
Reviewer Connection to Melford Court
  • 33
  • 12
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 91, showing 41-60
Review from Lillian s (Mother of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is taken care of very well at Melford Court and I know he is not the easiest of patients to deal with. His main answer to any suggestions that might help him is always no but when explained to him it could be a good idea he sometimes gives in. I appreciate all that is done to help him at Melford
Court and would like to thank everyone there for their patience with him. Thank you Melford Court. With much appreciation.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtYour comments mean a great deal to the team at Melford Court, thank you for taking the time to share them with us. It is a pleasure to be able to support you as a family. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra B (Daughter-in-law of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents-in-law went to Melford Court in November 2020 as they both had dementia and it was no longer safe for them to remain in the family home. They shared a suite for those few months they were together, which was super spacious and meant they could still eat and sleep together if they wanted to.
Sadly Dad passed away in March 2021, his end-of-life care at Melford Court was excellent we could not have asked more as a family. All the staff at Melford Court were very compassionate and helpful through this difficult time, especially as this was right in the middle of COVID.
Mum remains in Melford Court, we have moved her to a smaller room overlooking the garden and she is still being very well looked after. She celebrated her 90th Birthday last month and were able to be with her with Cards, Gifts and a Cake, although Mum was convinced she was way, way younger! I would definitely recommend Melford Court. The staff and facilities are outstanding!
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtWe can't thank you enough for taking the time to share your comments and leave us such a warm and positive review. Your feedback is incredibly important to us and means so much to the staff. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin A (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of the team take a personal interest in my father's care and life in Melford Court. He is able to actively engage in activities with other residents which has enabled him to continue to make friends. Medical care has also been good when needed and feedback to me, as his son, is always speedy
and considered.
The quarterly update video calls are also much appreciated so we can hear what is happening in the home and the success of any new initiatives. My father calls his room 'home' which seems a good sign!
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtYour comments mean so much to the staff; thank you so much for taking the time to leave us such a warm and positive review. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley P (Daughter-in-law of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with my father in laws care.
Takes a load off our minds knowing he is being well looked after.
It's good to see the activities that take place on social media.
I am sure he will enjoy Christmas there.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtWe are delighted to hear how happy you are with the care your father-in-law receives at Melford Court. Your comments mean a lot to the staff and it's an absolute pleasure to be able to support you all as a family. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kathy E (Niece of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was transferred from hospital to Melford Court and the care and attention she received was exceptional until she passed away three days later. My family and I could not have asked for anything better. We would highly recommend Melford Court.
Reply from Ruth French, Director at Melford CourtWe are so sorry for your loss, but so glad that we were able to help you and your aunt at such an important time for you all. Thank you for sharing your experience with us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bryan F (Nephew of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, can't fault anything.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtMany thanks for your feedback. We are pleased to hear how happy you are with the care at Melford Court. We appreciate you taking the time to submit a review. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barry M (Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent!
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking the time to share your experience of the home. We really appreciate your feedback. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judy E (Wife of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for better care for my husband. All the staff always very helpful and friendly and obviously have the welfare of residents as their prime concern.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtYour positive feedback means a great deal to the team at Melford Court. It is a pleasure to care for your husband and support you as a family. Thank you for sparing some time to leave us your review. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C T (Nephew of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was in the home for end of life care.
The staff caring for my uncle from management through to carers were excellent in managing his pain and keeping him as comfortable as possible for the short time he was with them.
I was would like to pass on sincere thanks.
Reply from Ruth French, Director at Melford CourtWe are really delighted that we were able to support your uncle at such a difficult time for you all. It is excellent that the whole team could support you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N R (Son of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was placed in Melford Court by the NHS, using one of their pre-paid beds as part of the hospital discharge plan. therefore, I am unable to comment on value for money as I had no involvement in the paying of the fees. The staff, both nursing and management were excellent and commuted to their
tasks. I was not able to visit as often as my mother was only there for 28-days, and for the first two of her stay, no visiting was allowed under Covid restrictions for new admissions, so my observations were limited.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking the time to leave us a review. It was a pleasure to care for your mother and to support you as a family. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen W (Wife of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Was disappointed with my husband's room and the view from his window, as he was bedridden. I felt his care for end of life could have been better. The care for long term care, I think was good.
Thank you to all who looked after my husband.
Reply from Ruth French, Director at Melford CourtThank you so much for the time you took to write a review. We are very happy that the long term care provided by the team met your expectations, and are sorry that the view was not optimum from your husband's bed. We are always happy to try and move people to new rooms, or move their room around to suit them better. Many thanks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Niece of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt regularly says she is lucky to be in the home. She always seems to be very happy and when she feels low, there is always someone to offer support. She enjoys the food and activities and loves her room. I have always found the office staff to be very helpful and accommodating.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtWe cannot thank you enough for taking the time to leave us a review. Your feedback is incredibly important to us and we are so pleased to be able to care for your aunt and support you as a family. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M S (Wife of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I were pleased that my husband was going into Melford Court Care Home. He had a lovely room overlooking the main road. His health was not good but he was well looked after. The staff were very good to us, made us very welcome. and we could talk to them about him. The food was good as we
knew the cook, but as he had very little appetite he could not eat a lot, but he did his best. The cook tried to make things that he liked. We were very pleased that he had his final rest at Melford, he was very peaceful at the end.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking the time to leave us such a warm and positive review. Your kind words and wonderful feedback mean a great deal to the team and it was a pleasure to care for your husband and support you as a family. Best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne W (Daughter of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was cared for palliatively for 6 days at Melford Court. The staff were responsive to my dad's needs and to us as a family. In particular, the flexibility of visiting, listening and responding to us as his advocates and his privacy and dignity.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking the time to submit a review for Melford Court, your feedback means a great deal to the team. Best wishes for the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally B (Daughter of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Melford Court was excellent. My mother was very happy at the home and cared for very well.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you so much for taking the time to leave us such a warm and positive review, your comments mean a lot to the staff. It was a pleasure to care for your mother and to support you as a family. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Wife of Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a lovely clean room and the staff made you very welcome.
He was looked after very well.
Food was always hot and nice.
Reply from Ruth French, Director at Melford CourtThank you so much for your lovely feedback about Melford Court, we are so pleased that you and your husband both felt well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim C (Daughter of Resident) published on 15 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very well cared for at the home.
She was there for 5 years or so, and the care and dignity shown when Mum passed was second to none.
I cannot thank every single person who works there enough for the wonderful care given to Mum during her time there.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you so much for your kind words and for leaving us such a positive review. It was an absolute pleasure to care for your mum and to support you as a family. Best wishes to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Felicity G (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was completely satisfied with my mothers stay at Melford Court. She was treated kindly and with respect and made to feel as if she mattered. She was a fussy eater but her needs were quickly assessed and she really enjoyed her meals in pleasant surroundings (when Covid allowed). Her room was clean
and comfortable. Communication with the home was always friendly and helpful, the staff really care.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for taking the time to leave us such a warm and positive review. Your comments mean a lot to staff, and we are really pleased to have been able to care for your mother and support you as a family. Best wishes to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stella C (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would 100% recommend Melford Court Care Home! The staff and facilities are excellent, and the gardens are lovely. The staff were very good at keeping our family updated on how Mum was; if they’d had to call a GP or any changes to her health. Absolutely no complaints at all.
Reply from Eve Fynn, Marketing and Communications Lead at Melford CourtThank you for your kind words and for taking the time to give us such a positive review. We appreciate your comments. Best wishes to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care was excellent. All the care team went above their duty of care for her. As she was a very difficult and demanding person to look after. They put up with more than they should have, as she was not a mental state person. They were always there when I, myself needed information about my
mother and her so-called needs.
Reply from Roger Catchpole, Owner at Melford CourtThank you so much for sharing your experience of the care delivered at Melford Court Care Home. We are delighted to have been able to support you and your mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.749)

Overview of Review Score

The Review Score of 9.7 (9.749) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.799 for Melford Court is calculated as follows: ( (171 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 209 Ratings = 4.799
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Melford Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melford Court to verify any information. View our terms and conditions. Melford Court has an Enhanced Service - more info.