
a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

Rated Good by the CQC (May 2026), Melford Court is a residential and nursing care home occupying a Grade II listed house on Hall Street in Long Melford, one of the finest high streets in Suffolk, lined with antique shops, independent galleries and historic architecture. The period character is well preserved, giving the home a quality felt immediately on arrival. Daily life here is closely connected to the surrounding community,...
Care Provided by Melford Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Melford Court for full pricing details and T&Cs.
Contact Melford Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Stow Healthcare Group
- Private Owned
Person in charge
- Kimberley Steed (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Visitors are always welcome at Melford Court
Parking
- Free parking is provided on-site. In addition, free on-street parking is available in Long Melford
Melford Court Reviews (91)
Melford Court has a Review Score of 9.7 (9.667) out of 10, based on 15 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.
My son is taken care of very well at Melford Court and I know he is not the easiest of patients to deal with. His main answer to any suggestions that might help him is always no but when explained to him it could be a good idea he sometimes gives in. I appreciate all that is done to help him at Melford Court and would like to thank everyone there for their patience with him. Thank you Melford Court. With much appreciation.
Your comments mean a great deal to the team at Melford Court, thank you for taking the time to share them with us. It is a pleasure to be able to support you as a family. Kind regards.
Mum remains in Melford Court, we have moved her to a smaller room overlooking the garden and she is still being very well looked after. She celebrated her 90th Birthday last month and were able to be with her with Cards, Gifts and a Cake, although Mum was convinced she was way, way younger! I would definitely recommend Melford Court. The staff and facilities are outstanding!
We can't thank you enough for taking the time to share your comments and leave us such a warm and positive review. Your feedback is incredibly important to us and means so much to the staff. All the best.
The quarterly update video calls are also much appreciated so we can hear what is happening in the home and the success of any new initiatives. My father calls his room 'home' which seems a good sign!
Your comments mean so much to the staff; thank you so much for taking the time to leave us such a warm and positive review. Kind regards.
Takes a load off our minds knowing he is being well looked after.
It's good to see the activities that take place on social media.
I am sure he will enjoy Christmas there.
We are delighted to hear how happy you are with the care your father-in-law receives at Melford Court. Your comments mean a lot to the staff and it's an absolute pleasure to be able to support you all as a family. Kind regards.
My aunt was transferred from hospital to Melford Court and the care and attention she received was exceptional until she passed away three days later. My family and I could not have asked for anything better. We would highly recommend Melford Court.
We are so sorry for your loss, but so glad that we were able to help you and your aunt at such an important time for you all. Thank you for sharing your experience with us.
Excellent care, can't fault anything.
Many thanks for your feedback. We are pleased to hear how happy you are with the care at Melford Court. We appreciate you taking the time to submit a review. Kind regards.
Excellent!
Thank you for taking the time to share your experience of the home. We really appreciate your feedback. Kind regards.
I could not wish for better care for my husband. All the staff always very helpful and friendly and obviously have the welfare of residents as their prime concern.
Your positive feedback means a great deal to the team at Melford Court. It is a pleasure to care for your husband and support you as a family. Thank you for sparing some time to leave us your review. Kind regards.
The staff caring for my uncle from management through to carers were excellent in managing his pain and keeping him as comfortable as possible for the short time he was with them.
I was would like to pass on sincere thanks.
We are really delighted that we were able to support your uncle at such a difficult time for you all. It is excellent that the whole team could support you all.
My mother was placed in Melford Court by the NHS, using one of their pre-paid beds as part of the hospital discharge plan. therefore, I am unable to comment on value for money as I had no involvement in the paying of the fees. The staff, both nursing and management were excellent and commuted to their tasks. I was not able to visit as often as my mother was only there for 28-days, and for the first two of her stay, no visiting was allowed under Covid restrictions for new admissions, so my observations were limited.
Thank you for taking the time to leave us a review. It was a pleasure to care for your mother and to support you as a family. All the best.
Thank you to all who looked after my husband.
Thank you so much for the time you took to write a review. We are very happy that the long term care provided by the team met your expectations, and are sorry that the view was not optimum from your husband's bed. We are always happy to try and move people to new rooms, or move their room around to suit them better. Many thanks.
My aunt regularly says she is lucky to be in the home. She always seems to be very happy and when she feels low, there is always someone to offer support. She enjoys the food and activities and loves her room. I have always found the office staff to be very helpful and accommodating.
We cannot thank you enough for taking the time to leave us a review. Your feedback is incredibly important to us and we are so pleased to be able to care for your aunt and support you as a family. Kind regards.
My family and I were pleased that my husband was going into Melford Court Care Home. He had a lovely room overlooking the main road. His health was not good but he was well looked after. The staff were very good to us, made us very welcome. and we could talk to them about him. The food was good as we knew the cook, but as he had very little appetite he could not eat a lot, but he did his best. The cook tried to make things that he liked. We were very pleased that he had his final rest at Melford, he was very peaceful at the end.
Thank you for taking the time to leave us such a warm and positive review. Your kind words and wonderful feedback mean a great deal to the team and it was a pleasure to care for your husband and support you as a family. Best wishes.
My father was cared for palliatively for 6 days at Melford Court. The staff were responsive to my dad's needs and to us as a family. In particular, the flexibility of visiting, listening and responding to us as his advocates and his privacy and dignity.
Thank you for taking the time to submit a review for Melford Court, your feedback means a great deal to the team. Best wishes for the future.
Melford Court was excellent. My mother was very happy at the home and cared for very well.
Thank you so much for taking the time to leave us such a warm and positive review, your comments mean a lot to the staff. It was a pleasure to care for your mother and to support you as a family. All the best.
He was looked after very well.
Food was always hot and nice.
Thank you so much for your lovely feedback about Melford Court, we are so pleased that you and your husband both felt well cared for.
She was there for 5 years or so, and the care and dignity shown when Mum passed was second to none.
I cannot thank every single person who works there enough for the wonderful care given to Mum during her time there.
Thank you so much for your kind words and for leaving us such a positive review. It was an absolute pleasure to care for your mum and to support you as a family. Best wishes to you all.
I was completely satisfied with my mothers stay at Melford Court. She was treated kindly and with respect and made to feel as if she mattered. She was a fussy eater but her needs were quickly assessed and she really enjoyed her meals in pleasant surroundings (when Covid allowed). Her room was clean and comfortable. Communication with the home was always friendly and helpful, the staff really care.
Thank you for taking the time to leave us such a warm and positive review. Your comments mean a lot to staff, and we are really pleased to have been able to care for your mother and support you as a family. Best wishes to you all.
Would 100% recommend Melford Court Care Home! The staff and facilities are excellent, and the gardens are lovely. The staff were very good at keeping our family updated on how Mum was; if they’d had to call a GP or any changes to her health. Absolutely no complaints at all.
Thank you for your kind words and for taking the time to give us such a positive review. We appreciate your comments. Best wishes to you all.
My mother's care was excellent. All the care team went above their duty of care for her. As she was a very difficult and demanding person to look after. They put up with more than they should have, as she was not a mental state person. They were always there when I, myself needed information about my mother and her so-called needs.
Thank you so much for sharing your experience of the care delivered at Melford Court Care Home. We are delighted to have been able to support you and your mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (1)
- 01 Jun 2026
We're taking part in Care Home Open Week 2026! From Monday 15th to Sunday 21st June, Melford Court will be opening our doors to the community. We'd love for you...
- 20 Aug 2026Organiser: Melford Court
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Stow Healthcare Group
- 22 Apr 2021Recipient: Stow Healthcare Group
- 08 Dec 2017Recipient: Stow Healthcare Group
Accreditations
There are no accreditations posted yet for Melford Court.
Meet the Team (2)

Kim is the dedicated Home Manager at Melford Court Care Home, bringing a wealth of experience and a deep understanding of care to her role. She began her journey at Melford Court as a Carer, where she demonstrated a strong commitment to developing her skills and knowledge. During this time, she successfully completed her NVQ Level 2 and Level 3 in Health and Social Care.
Keen to further her professional growth, Kim went on to train as a Registered Nurse at West Suffolk Hospital. Her passion and leadership abilities quickly became evident, leading her to progress to the role of Ward Sister, where she gained valuable experience in clinical practice, team leadership, and high-quality patient care.
In 2019, Kim returned to Melford Court as Deputy Manager, bringing her enhanced clinical expertise and leadership skills back to the home where her career began. Her dedication and vision for excellence saw her progress to the role of Home Manager in 2023.
Kim is proud to lead the team at Melford Court, focusing on delivering compassionate, high-quality care and creating a warm, supportive environment for both residents and staff.

Tracey joined Melford Court as the Home Administrator in February 2024. With a strong background in supporting senior leaders and colleagues across both the corporate and education sectors, Tracey brings a wealth of organisational and operational expertise with a people-focused approach.
Tracey has developed a reputation for reliability, efficiency, and strong communication, ensuring that operations run smoothly while maintaining a welcoming, supportive and collaborative environment. She is committed to delivering high standards of support to residents, their families, and colleagues, contributing to the overall quality of care provided to residents and the effective running of the home.
In her spare time, Tracey enjoys spending time with family and friends, valuing the importance of connection and balance.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melford Court to verify any information. View our terms and conditions. Melford Court has an Enhanced Service -more info.