
a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

Rated Good by the CQC (May 2026), Melford Court is a residential and nursing care home occupying a Grade II listed house on Hall Street in Long Melford, one of the finest high streets in Suffolk, lined with antique shops, independent galleries and historic architecture. The period character is well preserved, giving the home a quality felt immediately on arrival. Daily life here is closely connected to the surrounding community,...
Care Provided by Melford Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Melford Court for full pricing details and T&Cs.
Contact Melford Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Stow Healthcare Group
- Private Owned
Person in charge
- Kimberley Steed (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Visitors are always welcome at Melford Court
Parking
- Free parking is provided on-site. In addition, free on-street parking is available in Long Melford
Melford Court Reviews (91)
Melford Court has a Review Score of 9.7 (9.667) out of 10, based on 15 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.
Before going there I was concerned like many family members are that my mum was going to get the best care. I wasn't disappointed.
The Nursing home was clean, in good order and had freshly prepared food every day. I can't thank the team enough for their support.
Thank you to one and all at Melford Court.
My 96-year-old father became a resident here in July 2017. He is not an easy man, having had a life long history of being sometimes difficult and sometimes unpleasant.
This remarkable nursing home, management and all staff have made him so welcome. They have treated him with the utmost respect, tact and sheer professionalism. I cannot praise all the wonderful staff too highly.
Special praise to a certain RGN - a quiet, yet highly professional nurse. With correct medication, care plan, activities, they have transformed my life and my father's. He is kept clean and cared for and is eating again, despite difficult circumstances.
My sister and I have seen other care homes for relatives and this is by far the best in terms of care.
Since the deputy manager took over she has been promoting getting my brother out of his bed and into the garden. The staff are always very good to me and greet me with a smile.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I am very happy with the care that my brother receives and I am always welcomed with a friendly smile when we enter the building and I am always asked how I am which is very nice.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
I try to visit the home twice a month. My relative is bedbound so doesn't leave his room. The staff are friendly and my relative is in good spirits. He has no complaints and I have never had any cause to complain. I am kept up to date with his health and they have contacted me in an emergency. I know he is in good hands and I have no worries about leaving him there.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
My Aunt was placed here against our initial advice but the dedicated and evolving staff has provided great care and has listened to criticism and made the right judgements.
The vocation-able girls (and boys) have been kept and have made a tremendous improvement on the quality of my aunt's last few months. Sadly she passed away today but I give my heart felt thanks to all involved with her EOL care.
A special thanks to the staff who went above and beyond. I wish them all the best.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team
Overall I see that a good standard of care is given to my friend.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
We moved my father to Melford Court when his mobility deteriorated rapidly over 12 months ago. He was made most welcome and settled in well despite developing dementia. The staff on the residential wing are friendly and caring whether medical, personal care, housekeeping or catering. He has even been persuaded to take part in activities on a good day. He has become increasingly reluctant to lease his bed but the carers try to encourage him and make the most of his cooperative days to get him in the bath. I am always made most welcome and kept up to date with any issues when I visit or by phone. I am so pleased to have found somewhere this goo where I can leave him especially when visiting the family in New Zealand.
Very caring. My Nan is well looked after. Food is good. Nan is always dressed nice. Staff lovely.
I would rather be in my own home but I have no choice. I am reasonably happy with the care I receive.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (1)
- 01 Jun 2026
We're taking part in Care Home Open Week 2026! From Monday 15th to Sunday 21st June, Melford Court will be opening our doors to the community. We'd love for you...
- 20 Aug 2026Organiser: Melford Court
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Stow Healthcare Group
- 22 Apr 2021Recipient: Stow Healthcare Group
- 08 Dec 2017Recipient: Stow Healthcare Group
Accreditations
There are no accreditations posted yet for Melford Court.
Meet the Team (2)

Kim is the dedicated Home Manager at Melford Court Care Home, bringing a wealth of experience and a deep understanding of care to her role. She began her journey at Melford Court as a Carer, where she demonstrated a strong commitment to developing her skills and knowledge. During this time, she successfully completed her NVQ Level 2 and Level 3 in Health and Social Care.
Keen to further her professional growth, Kim went on to train as a Registered Nurse at West Suffolk Hospital. Her passion and leadership abilities quickly became evident, leading her to progress to the role of Ward Sister, where she gained valuable experience in clinical practice, team leadership, and high-quality patient care.
In 2019, Kim returned to Melford Court as Deputy Manager, bringing her enhanced clinical expertise and leadership skills back to the home where her career began. Her dedication and vision for excellence saw her progress to the role of Home Manager in 2023.
Kim is proud to lead the team at Melford Court, focusing on delivering compassionate, high-quality care and creating a warm, supportive environment for both residents and staff.

Tracey joined Melford Court as the Home Administrator in February 2024. With a strong background in supporting senior leaders and colleagues across both the corporate and education sectors, Tracey brings a wealth of organisational and operational expertise with a people-focused approach.
Tracey has developed a reputation for reliability, efficiency, and strong communication, ensuring that operations run smoothly while maintaining a welcoming, supportive and collaborative environment. She is committed to delivering high standards of support to residents, their families, and colleagues, contributing to the overall quality of care provided to residents and the effective running of the home.
In her spare time, Tracey enjoys spending time with family and friends, valuing the importance of connection and balance.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melford Court to verify any information. View our terms and conditions. Melford Court has an Enhanced Service -more info.