Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
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9.7 91 Reviews
  • Melford Court, Sudbury
Rated Good by the CQC (May 2026), Melford Court is a residential and nursing care home occupying a Grade II listed house on Hall Street in Long Melford, one of the finest high streets in Suffolk, lined with antique shops, independent galleries and historic architecture. The period character is well preserved, giving the home a quality felt immediately on arrival. Daily life here is closely connected to the surrounding community, with cafes, green spaces and seasonal events all within easy reach. For residents who have spent years in this part of Suffolk, the setting carries a familiarity that matters greatly.

The home provides residential and nursing care, well suited to residents whose needs may change over time. The home has a strong reputation for clear communication and a well organised team, with families often describing reliable updates, returned calls and concerns that are heard, a reliability many value as much as the care environment itself.

Accommodation is available in en-suite rooms, with communal lounges, a dining room overlooking the gardens, and outdoor space to enjoy throughout the year. The listed building's proportions give rooms and shared spaces a character that reflects the home's heritage, and all rooms can be personalised.
Meals are freshly prepared on site each day by the home's chef, with dietary needs catered for. A GP visits regularly, and chiropodist, optician and dental appointments can be arranged as needed.

A varied programme of activities runs throughout the week, from creative arts and gentle exercise to social events, quizzes and one to one time. The gardens provide a natural setting for outdoor activities and sitting in the warmer months, and a hairdresser visits regularly.

In the 2026 family survey, 100% of families said their relative feels safe, trusts the care team, and would recommend Melford Court to others, and 86% rated the home Outstanding across four key quality measures.
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Care Provided by Melford Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1845
  • Self-Funded Residential Dementia Care: £950 – £1845
  • Self-Funded Nursing Care: £950 – £1845
  • Self-Funded Nursing Dementia Care: £950 – £1845
  • RESPITE Self-Funded Residential Care: £1045 – £1845
  • RESPITE Self-Funded Residential Dementia Care: £1045 – £1845
  • RESPITE Self-Funded Nursing Care: £1045 – £1845
  • RESPITE Self-Funded Nursing Dementia Care: £1045 – £1845
The price(s) shown are provided by the care home. Contact Melford Court for full pricing details and T&Cs.

Contact Melford Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Melford Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kimberley Steed (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Melford Court

Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford

Melford Court Reviews (91)

9.7

Melford Court has a Review Score of 9.7 (9.689) out of 10, based on 16 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.

Overall Experience
  • 70
  • 20
  • 1
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Date Published
  • 91
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  • 16
  • 75
Reviewer Connection to Melford Court
  • 33
  • 12
  • 7
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  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 91, showing 81-91
Review from Kaye P (Daughter of Resident) published on 23 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Melford Court for my mum with end of life care was excellent. The staff - Medical, Admin and Care was excellent.
Before going there I was concerned like many family members are that my mum was going to get the best care. I wasn't disappointed.
The Nursing home was clean, in good order
and had freshly prepared food every day. I can't thank the team enough for their support.
Thank you to one and all at Melford Court.
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Review from Maryan S (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96-year-old father became a resident here in July 2017. He is not an easy man, having had a life long history of being sometimes difficult and sometimes unpleasant.


This remarkable nursing home, management and all staff have made him so welcome. They have treated him with the utmost respect, tact

and sheer professionalism. I cannot praise all the wonderful staff too highly.


Special praise to a certain RGN - a quiet, yet highly professional nurse. With correct medication, care plan, activities, they have transformed my life and my father's. He is kept clean and cared for and is eating again, despite difficult circumstances.

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Review from Sarah F (Daughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for my mothers care home. Although my mother has been reluctant to give up her independence, the home has done everything possible to help her settle in. The staff are always helpful and cheery to both residents and visitors and any shortcomings are listened to and actioned.
My
sister and I have seen other care homes for relatives and this is by far the best in terms of care.
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Review from Brian J (Brother of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the deputy manager took over she has been promoting getting my brother out of his bed and into the garden. The staff are always very good to me and greet me with a smile.
Reply from Jayne Duck, Customer Services Administrator at Melford CourtThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Peter J (Brother of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care that my brother receives and I am always welcomed with a friendly smile when we enter the building and I am always asked how I am which is very nice.
Reply from Jayne Duck, Customer Services Administrator at Melford CourtThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from M W (Great-Niece of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I try to visit the home twice a month. My relative is bedbound so doesn't leave his room. The staff are friendly and my relative is in good spirits. He has no complaints and I have never had any cause to complain. I am kept up to date with his health and they have contacted me in an emergency. I know
he is in good hands and I have no worries about leaving him there.
Reply from Lydia Waller, Customer Service Administrator at Melford CourtThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Greg H (Nephew of Resident) published on 20 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a difficult start it has been a steady improvement.
My Aunt was placed here against our initial advice but the dedicated and evolving staff has provided great care and has listened to criticism and made the right judgements.
The vocation-able girls (and boys) have been kept and have made a tremendous
improvement on the quality of my aunt's last few months. Sadly she passed away today but I give my heart felt thanks to all involved with her EOL care.
A special thanks to the staff who went above and beyond. I wish them all the best.
Reply from Rachel Elliott, Customer Service Administrator at Melford CourtThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team
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Review from M H (Friend of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit a very good friend on a very regular basis. The staff are kind and polite and do a very good job in sometimes difficult circumstances. The food is of a good standard but probably too plentiful for inactive residents (probably creates a lot of waste).
Overall I see that a good standard of care
is given to my friend.
Reply from Rose Pickering, Customer Service Administrator at Melford CourtThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Kate D (Daughter of Resident) published on 25 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved my father to Melford Court when his mobility deteriorated rapidly over 12 months ago. He was made most welcome and settled in well despite developing dementia. The staff on the residential wing are friendly and caring whether medical, personal care, housekeeping or catering. He has even been
persuaded to take part in activities on a good day. He has become increasingly reluctant to lease his bed but the carers try to encourage him and make the most of his cooperative days to get him in the bath. I am always made most welcome and kept up to date with any issues when I visit or by phone. I am so pleased to have found somewhere this goo where I can leave him especially when visiting the family in New Zealand.
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Review from D H (Granddaughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring. My Nan is well looked after. Food is good. Nan is always dressed nice. Staff lovely.
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Review from B W (Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would rather be in my own home but I have no choice. I am reasonably happy with the care I receive.
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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Melford Court is calculated as follows: ( (150 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 185 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Melford Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Kim

Kim Steed

Job Title: Home Manager Joined: 2019

Kim is the dedicated Home Manager at Melford Court Care Home, bringing a wealth of experience and a deep understanding of care to her role. She began her journey at Melford Court as a Carer, where she demonstrated a strong commitment to developing her skills and knowledge. During this time, she successfully completed her NVQ Level 2 and Level 3 in Health and Social Care.


Keen to further her professional growth, Kim went on to train as a Registered Nurse at West Suffolk Hospital. Her passion and leadership abilities quickly became evident, leading her to progress to the role of Ward Sister, where she gained valuable experience in clinical practice, team leadership, and high-quality patient care.


In 2019, Kim returned to Melford Court as Deputy Manager, bringing her enhanced clinical expertise and leadership skills back to the home where her career began. Her dedication and vision for excellence saw her progress to the role of Home Manager in 2023.


Kim is proud to lead the team at Melford Court, focusing on delivering compassionate, high-quality care and creating a warm, supportive environment for both residents and staff.

Tracey

Tracey Taylor

Job Title: Home Administrator Joined: 2024

Tracey joined Melford Court as the Home Administrator in February 2024. With a strong background in supporting senior leaders and colleagues across both the corporate and education sectors, Tracey brings a wealth of organisational and operational expertise with a people-focused approach.


Tracey has developed a reputation for reliability, efficiency, and strong communication, ensuring that operations run smoothly while maintaining a welcoming, supportive and collaborative environment. She is committed to delivering high standards of support to residents, their families, and colleagues, contributing to the overall quality of care provided to residents and the effective running of the home.


In her spare time, Tracey enjoys spending time with family and friends, valuing the importance of connection and balance.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melford Court to verify any information. View our terms and conditions. Melford Court has an Enhanced Service - more info.