Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
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9.8 85 Reviews
  • Melford Court, Sudbury
Melford Court provides nursing and residential care and is conveniently located at the centre of the historic wool town of Long Melford.

Staff at the home pride themselves in the delivery of high-quality care, and residents in their care can choose between three levels of suite in the Grade II listed home. All suites provide generous living space and quality furnishings and residents can enjoy a private phone line, TV and access to communal facilities. Each suite can be personalised, allowing residents to turn their suite into their home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1845
  • Self-Funded Residential Dementia Care: £1495 – £1845
  • Self-Funded Nursing Care: £1495 – £1845
  • Self-Funded Nursing Dementia Care: £1494 – £1845
  • RESPITE Self-Funded Residential Care: £1495 – £1845
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1845
  • RESPITE Self-Funded Nursing Care: £1495 – £1845
  • RESPITE Self-Funded Nursing Dementia Care: £1495 – £1845

The fees shown are exclusive of funded nursing care

These prices are only a guideline, please contact Melford Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kimberley Steed (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All funding pathways considered
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Melford Court

Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford

Melford Court Reviews (85)

9.8

Melford Court has a Review Score of 9.8 (9.822) out of 10, based on 15 reviews in the last 2 years.
Over all time Melford Court has 85 reviews.

Overall Experience
  • 65
  • 19
  • 1
  • 0
  • 0
Date Published
  • 85
  • 0
  • 6
  • 15
  • 70
Reviewer Connection to Melford Court
  • 31
  • 12
  • 7
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 81-85
Review from Greg H (Nephew of Resident) published on 20 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a difficult start it has been a steady improvement.
My Aunt was placed here against our initial advice but the dedicated and evolving staff has provided great care and has listened to criticism and made the right judgements.
The vocation-able girls (and boys) have been kept and have made a tremendous
improvement on the quality of my aunt's last few months. Sadly she passed away today but I give my heart felt thanks to all involved with her EOL care.
A special thanks to the staff who went above and beyond. I wish them all the best.
Reply from Rachel Elliott, Customer Service Administrator at Melford Court

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Also please accept our condolences. The Bupa Customer Care Team

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Review from M H (Friend of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit a very good friend on a very regular basis. The staff are kind and polite and do a very good job in sometimes difficult circumstances. The food is of a good standard but probably too plentiful for inactive residents (probably creates a lot of waste).
Overall I see that a good standard of care
is given to my friend.
Reply from Rose Pickering, Customer Service Administrator at Melford Court

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Kate D (Daughter of Resident) published on 25 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved my father to Melford Court when his mobility deteriorated rapidly over 12 months ago. He was made most welcome and settled in well despite developing dementia. The staff on the residential wing are friendly and caring whether medical, personal care, housekeeping or catering. He has even been
persuaded to take part in activities on a good day. He has become increasingly reluctant to lease his bed but the carers try to encourage him and make the most of his cooperative days to get him in the bath. I am always made most welcome and kept up to date with any issues when I visit or by phone. I am so pleased to have found somewhere this goo where I can leave him especially when visiting the family in New Zealand.
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Review from D H (Granddaughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring. My Nan is well looked after. Food is good. Nan is always dressed nice. Staff lovely.
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Review from B W (Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would rather be in my own home but I have no choice. I am reasonably happy with the care I receive.
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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Melford Court is calculated as follows: ( (147 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 174 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melford Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Melford Court to verify any information. View our terms and conditions. Melford Court has an Enhanced Service - more info.