Melford Court

Hall Street, Long Melford, Sudbury CO10 9JA
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9.8 85 Reviews
  • Melford Court, Sudbury
Melford Court provides nursing and residential care and is conveniently located at the centre of the historic wool town of Long Melford.

Staff at the home pride themselves in the delivery of high-quality care, and residents in their care can choose between three levels of suite in the Grade II listed home. All suites provide generous living space and quality furnishings and residents can enjoy a private phone line, TV and access to communal facilities. Each suite can be personalised, allowing residents to turn their suite into their home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1845
  • Self-Funded Residential Dementia Care: £1495 – £1845
  • Self-Funded Nursing Care: £1495 – £1845
  • Self-Funded Nursing Dementia Care: £1494 – £1845
  • RESPITE Self-Funded Residential Care: £1495 – £1845
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1845
  • RESPITE Self-Funded Nursing Care: £1495 – £1845
  • RESPITE Self-Funded Nursing Dementia Care: £1495 – £1845

The fees shown are exclusive of funded nursing care

These prices are only a guideline, please contact Melford Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Kimberley Steed (Home Manager)

Local Authority / Social Services

Admission Criteria

  • All funding pathways considered
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors are always welcome at Melford Court

Parking

  • Free parking is provided on-site. In addition, free on-street parking is available in Long Melford

Melford Court Reviews (85)

9.8

Melford Court has a Review Score of 9.8 (9.822) out of 10, based on 15 reviews in the last 2 years.
Over all time Melford Court has 85 reviews.

Overall Experience
  • 65
  • 19
  • 1
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Date Published
  • 85
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  • 6
  • 15
  • 70
Reviewer Connection to Melford Court
  • 31
  • 12
  • 7
  • 5
  • 5
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  • 4
  • 4
  • 3
  • 2
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  • 2
  • 1
  • 1
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Total of 85, showing 21-40
Review from Eileen E (Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the different activities. They are a wonderful team. The staff are happy and friendly. I am a celiac and the gluten-free food is very nice.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

It is always wonderful to hear how happy our residents are whilst staying with us. Thank you for your feedback and for taking the time to submit a review. Kind regards.

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Review from N S (Son of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Towards the end of my father’s life, we needed help. Melford Court staff were helpful and friendly at all times, from an initial visit to several weeks of compassionate care.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time out of your day to leave us a review. Your feedback means a great deal to us and we will be sure to share them with the team at Melford Court. Best wishes.

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Review from Kevin G (Son of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother sadly ended up in Melford Court due to an accident. Her sister was already at the home so we knew it was an ideal place for her to go to, as they could attend to her specific needs. All the staff at Melford Court are amazing and so very caring.
My mother loved doing the activities that are
arranged on a daily basis.
The admin staff were brilliant around Covid times making sure that we could maximise our calls/visits. My mother, a vegetarian, loved the food and always looked forward to her trips to the dining room at lunchtime. The facilities are excellent and the home is always clean and inviting.
My mother was at Melford Court from October 2020-December 2022, when sadly she died.
However, we knew that she was being looked after well and she was able to make the most of every day, thanks to the wonderful staff.
Nothing is too much trouble for anyone at the home.
The family will always be very grateful to the home for taking care of our mother, at a time when sadly we were unable to.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you so much for leaving us such a positive review. Your kind words and wonderful feedback mean a great deal to us and we will be sure to share your comments with the team at Melford Court. Best wishes.

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Review from Jo F (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family is very grateful for the compassionate care provided to my father during his time at Melford Court. The staff were always friendly and polite - they always took care of us too when we visited. Sadly my father passed away in November 2022 but take comfort in the fact that he was made comfortable
and received exceptional care during his last weeks. He settled really well and I know that he was very fond of and grateful to all the staff who cared for him - I would recommend Melford Court.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We cannot thank you enough for taking a moment to leave us such a warm and positive review. It was a pleasure to care for your father and support you as a family, and your feedback means a lot to the team. Best wishes.

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Review from Christine P (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were really pleased with the care Mum got while she was under the care of the home. The facilities, food etc. were exceptional and we could tell that the carers really loved my mum.
We would totally recommend the home to anybody.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave us such a positive review. Your comments mean a great deal to the team. Best wishes.

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Review from John S (Respite Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt very comfortable during my stay. The staff were very pleasant. I would recommend this care home to others.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking a moment to submit a review for Melford Court. We are delighted to hear that you would recommend the home to others. Kind regards.

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Review from Simon W (Husband of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered Melford Court Care Home in September 2022. I chose it because my impression was that the staff enjoyed working there, that it was a happy place to work and that they were very efficient but also very kind. Now, after a few months, I confirm that, in my view, Melford Court is an excellent
care home and would recommend it to anyone looking for nursing care. The staff are exceptional and efficient but very kind and caring and my wife, who is nearing the end of her life, is looked after really well and I am most grateful.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to leave Melford Court such a warm and positive review. Your comments mean so much to the team who strive to deliver excellent care. We are so pleased to be able to support you and your lovely wife. Warm regards.

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Review from S W (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Melford Court Care Home we are always welcomed by any member of staff we happen to come in contact with when visiting. The home itself has a lovely atmosphere as soon as you enter. There is always a pair of helping hands if needed. Nothing is too much trouble. Every need is catered for and we would
recommend this home to anyone looking for a caring environment for their loved one. Thank you Melford Court.
Reply from Ruth French, Director at Melford Court

What a fantastic review - thank you so much for taking the time to share your thoughts. We agree that the warm atmosphere makes such a difference in the home and are delighted staff make you feel welcomed and supported.

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Review from Patricia K (Respite Resident) assisted by family/friend published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First time in a care home and found the experience was good. The staff were kind and supportive. The room was spacious, bathroom could have more shelving.
Food was good but could be more varied, particularly at supper.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to review Melford Court, we are delighted to hear that you found our staff kind and supportive. Your comments mean a great deal to us and we will pass your feedback to the management team at the home. Kind regards.

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Review from Shirley M (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just spent four and a half weeks in Melford Court following a stay in hospital after a fall. The care she has received has been exceptional, I cannot fault it. Melford Court is very comfortable, safe and staffed to a high level, there was always somebody on hand to help my mother or answer
any of my queries. The staff seem unfailingly kind, even when really rushed and the food is excellent. I would not hesitate to use Melford Court again if the need arose.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We are so pleased to hear how happy you were with the care provided to your mother during her stay at Melford Court. Thank you for sharing your feedback with us, your comments mean a great deal to the team. Best wishes.

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Review from L T (Son of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was a resident at Melford Court for seven months, he had very complex needs and at times could require the need for two staff to look after him. I would describe my Father as quite a difficult person to care for due to his condition but the staff were always so thoughtful and understanding
of his needs.
During his stay, the country was going through the covid pandemic. The staff and management always kept myself and family updated through what was a very difficult working period, always showing my father unlimited kindness and respect, the video calls were an added bonus and a welcome touch.
Thank you to all the staff at Melford Court for looking after my father.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you so much for taking the time to leave such a positive review for Melford Court. The team will be so pleased to hear how happy you are with the care provided to your Father during his time at the home. It was a pleasure to be able to care for him and support you all as a family. Best wishes.

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Review from Kathleen N (Respite Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt at home the whole time I was at Melford Court.
The staff were excellent and very caring and efficient.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

It is wonderful to hear how happy your stay was at Melford Court, the team will be delighted with your feedback. Best wishes.

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Review from I S (Wife of Resident) published on 21 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are always very helpful and friendly towards myself and my husband. The food at Melford Court is excellent and very varied and is appreciated by my husband who does need help with feeding at all times. There is a very nice lounge where activities also take place in the afternoons.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for sharing your views with us. It is a pleasure to be able to support you as a family. Best wishes.

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Review from Sandy K (Sister of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am grateful to the staff for keeping in touch with me whenever necessary concerning my sister's condition and requirements, particularly as I am unable to visit her. The staff are helpful and understanding.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Thank you for taking the time to share your feedback with us, we really appreciate you leaving us a review. Kind regards.

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Review from Lillian s (Mother of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is taken care of very well at Melford Court and I know he is not the easiest of patients to deal with. His main answer to any suggestions that might help him is always no but when explained to him it could be a good idea he sometimes gives in. I appreciate all that is done to help him at Melford
Court and would like to thank everyone there for their patience with him. Thank you Melford Court. With much appreciation.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Your comments mean a great deal to the team at Melford Court, thank you for taking the time to share them with us. It is a pleasure to be able to support you as a family. Kind regards.

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Review from Debra B (Daughter-in-law of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents-in-law went to Melford Court in November 2020 as they both had dementia and it was no longer safe for them to remain in the family home. They shared a suite for those few months they were together, which was super spacious and meant they could still eat and sleep together if they wanted to.
Sadly Dad passed away in March 2021, his end-of-life care at Melford Court was excellent we could not have asked more as a family. All the staff at Melford Court were very compassionate and helpful through this difficult time, especially as this was right in the middle of COVID.
Mum remains in Melford Court, we have moved her to a smaller room overlooking the garden and she is still being very well looked after. She celebrated her 90th Birthday last month and were able to be with her with Cards, Gifts and a Cake, although Mum was convinced she was way, way younger! I would definitely recommend Melford Court. The staff and facilities are outstanding!
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We can't thank you enough for taking the time to share your comments and leave us such a warm and positive review. Your feedback is incredibly important to us and means so much to the staff. All the best.

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Review from Martin A (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All members of the team take a personal interest in my father's care and life in Melford Court. He is able to actively engage in activities with other residents which has enabled him to continue to make friends. Medical care has also been good when needed and feedback to me, as his son, is always speedy
and considered.
The quarterly update video calls are also much appreciated so we can hear what is happening in the home and the success of any new initiatives. My father calls his room 'home' which seems a good sign!
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Your comments mean so much to the staff; thank you so much for taking the time to leave us such a warm and positive review. Kind regards.

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Review from Lesley P (Daughter-in-law of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with my father in laws care.
Takes a load off our minds knowing he is being well looked after.
It's good to see the activities that take place on social media.
I am sure he will enjoy Christmas there.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

We are delighted to hear how happy you are with the care your father-in-law receives at Melford Court. Your comments mean a lot to the staff and it's an absolute pleasure to be able to support you all as a family. Kind regards.

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Review from Kathy E (Niece of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was transferred from hospital to Melford Court and the care and attention she received was exceptional until she passed away three days later. My family and I could not have asked for anything better. We would highly recommend Melford Court.
Reply from Ruth French, Director at Melford Court

We are so sorry for your loss, but so glad that we were able to help you and your aunt at such an important time for you all. Thank you for sharing your experience with us.

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Review from Bryan F (Nephew of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, can't fault anything.
Reply from Eve Fynn, Marketing and Communications Lead at Melford Court

Many thanks for your feedback. We are pleased to hear how happy you are with the care at Melford Court. We appreciate you taking the time to submit a review. Kind regards.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Melford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.822 for Melford Court is calculated as follows: ( (147 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 174 Ratings = 4.822
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Melford Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Kim

Kim Steed

Job Title: Home Manager

Meet Kim - Home Manager at Melford Court Care Home.

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