
a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

a big bonus about Melford Court is that the food is very goodElizbeth B(Daughter of Resident/Service User)

The rooms are comfortable and well-equippedRuth F(Daughter of Resident/Service User)

The staff were thoughtful, very kind and extremely caringCaroline T(Daughter of Resident/Service User)

Rated Good by the CQC (May 2026), Melford Court is a residential and nursing care home occupying a Grade II listed house on Hall Street in Long Melford, one of the finest high streets in Suffolk, lined with antique shops, independent galleries and historic architecture. The period character is well preserved, giving the home a quality felt immediately on arrival. Daily life here is closely connected to the surrounding community,...
Care Provided by Melford Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Melford Court for full pricing details and T&Cs.
Contact Melford Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Stow Healthcare Group
- Private Owned
Person in charge
- Kimberley Steed (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (3)
Visiting
- Visitors are always welcome at Melford Court
Parking
- Free parking is provided on-site. In addition, free on-street parking is available in Long Melford
Melford Court Reviews (91)
Melford Court has a Review Score of 9.7 (9.667) out of 10, based on 15 reviews in the last 2 years.
Over all time Melford Court has 91 reviews.
All the staff at Melford Court were very good at times you needed them for anything. They looked after my wife better than you could have done at home yourself and made sure she was always comfortable.
Thank you for taking the time to leave us such a warm and positive review. It was a pleasure to care for your wife and support you as a family. Your comments mean so much to the staff at the home, thank you for sharing them with us. Best wishes.
The care that my late uncle received in the time that he stayed was exceptional, and I can’t thank the nurses and care staff enough for the way they cared for him in his last days and the way they were there for us as a family. Nothing was too much trouble; it was appreciated at a difficult time.
We are so pleased to have been able to care for your uncle and support you all as a family through such a difficult time. Thank you for taking the time to leave us a review. Best wishes.
I have had the most difficult time of my life needing care and a special diet. All of which has been accommodated efficiently and effectively.
This is a can do team.
What lovely words! Thank you so much for taking the time to submit your review to us. We are delighted to hear how pleased you are with the care you receive at Melford Court and will be sure to share your comments with the team. Kind regards.
The care and love my mother received was exemplary. Her stay was just like home and she was made to feel special.
Thank you for sharing your feedback with us. Comments like this mean so much to the staff at the home. It was a pleasure to be able to care for your mother and support you as a family. Best wishes.
Excellent in every respect. The management staff are always helpful with a can do attitude.
Thank you for leaving us such a fabulous review. The team at Melford Court will be delighted to hear your comments. Best wishes.
When Mum was first admitted we had a few problems with incontinence products and regular showering, these issues were soon resolved. The staff let Mum manage independently as much as possible before they help, Mum likes this. The kitchen staff and varied menu is fantastic. The activities team are marvellous - a credit to the home.
Thank you for submitting a review. We are pleased to hear that your issue was resolved quickly, the team are always on hand and happy to help should your mum need any further support. Thank you for sharing your feedback with us. Kind regards.
I enjoy the different activities. They are a wonderful team. The staff are happy and friendly. I am a celiac and the gluten-free food is very nice.
It is always wonderful to hear how happy our residents are whilst staying with us. Thank you for your feedback and for taking the time to submit a review. Kind regards.
Towards the end of my father’s life, we needed help. Melford Court staff were helpful and friendly at all times, from an initial visit to several weeks of compassionate care.
Thank you for taking the time out of your day to leave us a review. Your feedback means a great deal to us and we will be sure to share them with the team at Melford Court. Best wishes.
My mother loved doing the activities that are arranged on a daily basis.
The admin staff were brilliant around Covid times making sure that we could maximise our calls/visits. My mother, a vegetarian, loved the food and always looked forward to her trips to the dining room at lunchtime. The facilities are excellent and the home is always clean and inviting.
My mother was at Melford Court from October 2020-December 2022, when sadly she died.
However, we knew that she was being looked after well and she was able to make the most of every day, thanks to the wonderful staff.
Nothing is too much trouble for anyone at the home.
The family will always be very grateful to the home for taking care of our mother, at a time when sadly we were unable to.
Thank you so much for leaving us such a positive review. Your kind words and wonderful feedback mean a great deal to us and we will be sure to share your comments with the team at Melford Court. Best wishes.
My family is very grateful for the compassionate care provided to my father during his time at Melford Court. The staff were always friendly and polite - they always took care of us too when we visited. Sadly my father passed away in November 2022 but take comfort in the fact that he was made comfortable and received exceptional care during his last weeks. He settled really well and I know that he was very fond of and grateful to all the staff who cared for him - I would recommend Melford Court.
We cannot thank you enough for taking a moment to leave us such a warm and positive review. It was a pleasure to care for your father and support you as a family, and your feedback means a lot to the team. Best wishes.
We would totally recommend the home to anybody.
Thank you for taking the time to leave us such a positive review. Your comments mean a great deal to the team. Best wishes.
I felt very comfortable during my stay. The staff were very pleasant. I would recommend this care home to others.
Thank you for taking a moment to submit a review for Melford Court. We are delighted to hear that you would recommend the home to others. Kind regards.
My wife entered Melford Court Care Home in September 2022. I chose it because my impression was that the staff enjoyed working there, that it was a happy place to work and that they were very efficient but also very kind. Now, after a few months, I confirm that, in my view, Melford Court is an excellent care home and would recommend it to anyone looking for nursing care. The staff are exceptional and efficient but very kind and caring and my wife, who is nearing the end of her life, is looked after really well and I am most grateful.
Thank you for taking the time to leave Melford Court such a warm and positive review. Your comments mean so much to the team who strive to deliver excellent care. We are so pleased to be able to support you and your lovely wife. Warm regards.
At Melford Court Care Home we are always welcomed by any member of staff we happen to come in contact with when visiting. The home itself has a lovely atmosphere as soon as you enter. There is always a pair of helping hands if needed. Nothing is too much trouble. Every need is catered for and we would recommend this home to anyone looking for a caring environment for their loved one. Thank you Melford Court.
What a fantastic review - thank you so much for taking the time to share your thoughts. We agree that the warm atmosphere makes such a difference in the home and are delighted staff make you feel welcomed and supported.
Food was good but could be more varied, particularly at supper.
Thank you for taking the time to review Melford Court, we are delighted to hear that you found our staff kind and supportive. Your comments mean a great deal to us and we will pass your feedback to the management team at the home. Kind regards.
My mother has just spent four and a half weeks in Melford Court following a stay in hospital after a fall. The care she has received has been exceptional, I cannot fault it. Melford Court is very comfortable, safe and staffed to a high level, there was always somebody on hand to help my mother or answer any of my queries. The staff seem unfailingly kind, even when really rushed and the food is excellent. I would not hesitate to use Melford Court again if the need arose.
We are so pleased to hear how happy you were with the care provided to your mother during her stay at Melford Court. Thank you for sharing your feedback with us, your comments mean a great deal to the team. Best wishes.
During his stay, the country was going through the covid pandemic. The staff and management always kept myself and family updated through what was a very difficult working period, always showing my father unlimited kindness and respect, the video calls were an added bonus and a welcome touch.
Thank you to all the staff at Melford Court for looking after my father.
Thank you so much for taking the time to leave such a positive review for Melford Court. The team will be so pleased to hear how happy you are with the care provided to your Father during his time at the home. It was a pleasure to be able to care for him and support you all as a family. Best wishes.
The staff were excellent and very caring and efficient.
It is wonderful to hear how happy your stay was at Melford Court, the team will be delighted with your feedback. Best wishes.
The staff are always very helpful and friendly towards myself and my husband. The food at Melford Court is excellent and very varied and is appreciated by my husband who does need help with feeding at all times. There is a very nice lounge where activities also take place in the afternoons.
Thank you for sharing your views with us. It is a pleasure to be able to support you as a family. Best wishes.
I am grateful to the staff for keeping in touch with me whenever necessary concerning my sister's condition and requirements, particularly as I am unable to visit her. The staff are helpful and understanding.
Thank you for taking the time to share your feedback with us, we really appreciate you leaving us a review. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (1)
- 01 Jun 2026
We're taking part in Care Home Open Week 2026! From Monday 15th to Sunday 21st June, Melford Court will be opening our doors to the community. We'd love for you...
- 20 Aug 2026Organiser: Melford Court
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Stow Healthcare Group
- 22 Apr 2021Recipient: Stow Healthcare Group
- 08 Dec 2017Recipient: Stow Healthcare Group
Accreditations
There are no accreditations posted yet for Melford Court.
Meet the Team (2)

Kim is the dedicated Home Manager at Melford Court Care Home, bringing a wealth of experience and a deep understanding of care to her role. She began her journey at Melford Court as a Carer, where she demonstrated a strong commitment to developing her skills and knowledge. During this time, she successfully completed her NVQ Level 2 and Level 3 in Health and Social Care.
Keen to further her professional growth, Kim went on to train as a Registered Nurse at West Suffolk Hospital. Her passion and leadership abilities quickly became evident, leading her to progress to the role of Ward Sister, where she gained valuable experience in clinical practice, team leadership, and high-quality patient care.
In 2019, Kim returned to Melford Court as Deputy Manager, bringing her enhanced clinical expertise and leadership skills back to the home where her career began. Her dedication and vision for excellence saw her progress to the role of Home Manager in 2023.
Kim is proud to lead the team at Melford Court, focusing on delivering compassionate, high-quality care and creating a warm, supportive environment for both residents and staff.

Tracey joined Melford Court as the Home Administrator in February 2024. With a strong background in supporting senior leaders and colleagues across both the corporate and education sectors, Tracey brings a wealth of organisational and operational expertise with a people-focused approach.
Tracey has developed a reputation for reliability, efficiency, and strong communication, ensuring that operations run smoothly while maintaining a welcoming, supportive and collaborative environment. She is committed to delivering high standards of support to residents, their families, and colleagues, contributing to the overall quality of care provided to residents and the effective running of the home.
In her spare time, Tracey enjoys spending time with family and friends, valuing the importance of connection and balance.
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