Stowlangtoft Hall

6 full days at home. Observed that about 90% of time no support staff were present on the 1st floor and residents' alarms were on constantly and no one responded. This home is badly understaffed with care staff. The few care staff present are professional, conscientious and caring, but under pressure. Communication between staff is a problem. My mother had to wait for unacceptable lengths of time to be changed and moved and ended up in tears, which we both found distressing. I involved the home manager, who was not much bothered. Agency staff employed who destroy plumbing by flushing inappropriate waste down loos. Lift to 1st floor has a door fault so it will not work. I have walked upstairs many, many times to move lift to ground floor. Fault neglected for months with no explanation. Curtains in dining room falling off rail. Mother gives me many complaints when I visit. Hard work for residents and relatives. Such a relief to leave! Need to do a lot better given fees. laundry is not processed efficiently. laundry is not returned correctly to Room 6. There is no proactive staff retention policy Good Staff leave.

My husband was nearing end of life when he moved into the care of Stowlangtoft Hall. It was a traumatic time for us both. The staff were unfailingly polite and helpful, keeping me well informed of emerging issues and provided the best possible care in what could sometimes be trying and ever-changing circumstances. The home always looked very clean and well kept - not easy in a building of considerable age, decor and rooms were of a high standard, and the grounds of course were expansive and picturesque.

My Dad was admitted to Stowlangtoft Hall for End of Life care for only a few weeks and was already bed bound, the staff treated him with care and respect, the room was clean and tidy, they communicated with us as soon as he was in their care and the compassion they have shown since his passing has been excellent

I was very concerned about putting dad in a home but the level of care/service has been unbelievable and dad is so happy there. Its the staff that make the difference from the cleaning, cooking through to management nothing is to much for them and all make dad feel welcome.

Not only is Stowlangtoft Hall a beautiful old building but the nursing home is run by people who genuinely care and strive to do their utmost to look after their residents as if they were members of their own family, going above and beyond. Moving my elderly Dad in for the final months of his life was definitely the best decision we made.

Kind, caring and considerate staff. Responsive, engaged management and a calm , civilised environment. All set in a beautiful building surrounded by lovely parkland. Many of the bedroooms are very spacious with great outlooks, and the large rooms of the public areas mean it never feels overcrowded. Staff are friendly, cheerful and provide a happy environment. My father is well looked after and feels cared for and safe.

I would recommend Stowlangtoft Hall to any family looking for compassionate, high-quality care. They made a profound difference to us that I will always be grateful for.

My father was a resident at the Stowlangtoft Hall from July to August for end of life care, during the time we received nothing but excellent care and compassion from all at the Hall. My father received excellent care throughout a very difficult time and as a family we also could not ask for more. The time every member of staff gave us and extended family who visited was very much appreciated and made those last few weeks easier knowing the care being received was exceptional. Thank you to all concerned.

My dad spent the last year of his life at Stowlangtoft Hall and I could not have wished for a better place. He was looked after so well by the kind and caring staff who catered for his changing needs during the time he was there. We were kept informed and looked after ourselves when we visited and always made to feel welcome. It is a great comfort to us that we know he was happy and well cared for at the end of his life.

My cousin was in Stowlangtoft from March until November. She wasn't the easiest person, but her care was exemplary throughout. She was unable to walk and mainly bedridden, but she was kept immaculately clean and warm, and latterly had to be turned frequently so there were no bed sores. The food she had was of excellent quality, very varied, and her dietary requirements were constantly monitored. The nurses and carers really looked after her, had time for a chat, her laundry was lovingly washed and ironed. The cheerful greeting one had from everyone was amazing - and this included the people doing maintenance jobs. The managers always had time to discuss things and reassure me if I had any concerns, and always agreed to any suggestions. It really is a wonderful place, with lovely bright rooms and stunning views. I am just so grateful that she had such a high standard of care throughout her time in Stowlangtoft Hall.

My uncle has been a resident at Stowlangtoft Hall and I visit him regularly. He is happy, well cared for and every member of staff is caring, professional and friendly. He settled in very quickly and looks younger every time I visit!

During her final days the staff treated not only mum but our family with kindness,respect and love.It was a very difficult time for us and we are truly grateful to all the staff at Stowlangtoft Hall for their support.

My mother has been a resident from January 2024 and from day one I found all staff excellent from the management nurses carers and all other staff the care home has been exceptional looking after my mothers need she is unable to walk so has to be dressed and looked after with her hygiene she is always immaculately dressed I visit my mother weekly and what ever staff you meet they always have a smile and quick chat and I would like pass on my thanks to everybody.

She needn't have worried, she had a marvellous time. The staff were all very attentive and caring, always taking time to chat with her. She was full of praise for the food which was plentiful with plenty & choices. Although her room was small, it was very comfortable, with plenty of storage, a glorious view over the countryside and with a very generous en-suite shower room. She thoroughly enjoyed her stay.

All the staff have been kind, supportive, encouraging and professional. I now feel confident that I am returning home to carry on with the next steps on my recovery! Thank you to everyone and I shall miss you also the other residents have been friendly - shall miss them too!

My grandmother was cared for at Stowlangtoft Hall for a couple of months at the end of her life. The care and compassion she was shown throughout her stay was hugely appreciated. It was a difficult time for us as a family as well, and we always felt supported and cared for, particularly in my grandmother's final days. It goes without saying that the setting is stunning with beautiful grounds and a wonderfully peaceful atmosphere. But what sets Stowlangtoft Hall apart is the incredible staff. Everyone from the carers to nurses, cleaning staff, management team, activities ladies and catering staff, all go above and beyond. It's clear that the team really care about what they do. The carers and nurses do an incredible job and always treated my grandmother with kindness and respect, which was so appreciated. She was even given a lovely birthday with cake, candles and birthday present the week before she passed away. I will always be grateful to everyone at SH for their outstanding care.

My mother's standard of care was more than excellent , with highly skilled and very caring, committed staff at all levels providing personalised care , helping her to feel valued, respected and cared for in her end of life care . Excellent food was always provided , plus extra special touches of a beautiful gift and a birthday cake in the last week of her life. As visitors our family we were always made welcome with friendly smiles and an cuppa. All staff knew the updated situation as my mother's health declined . We always felt confident that there was excellent communication between staff and with us visiting . The building and decor were also of the highest standards of quality and cleanliness; spacious so that all residents were afforded quiet and privacy . A full programme of seemingly excellent activities were offered although Mum was too ill to take part . In summary , superb care for my mother as a resident and superb care for our family members visiting her .

The home itself is in a beautiful setting and feels peaceful and calm. Staff are pleasant and welcoming to visitors. My Nan spent her last few weeks here and although it was difficult to see her declining physically and mentally she had dignity thanks to the kind and respectful care provided here. Her room was very pleasant and the food very good. Staff went the extra mile to help her celebrate her 97th birthday. Thank you to all at Stowlangtoft Hall.

Hospital food was far from appetising but the food at Stowlangtoft Hall has been excellent and has helped my wife recover her appetite. I have also had lunch at the Nursing Home and can vouch for the top quality of the meals.

The staff are all very warm and friendly and have really been able to help my uncle settle during a difficult transition of accepting full-time care. They are always willing to try and accommodate needs demonstrating a real patient-focused approach. I have been very grateful for the excellent care provided and the comfort of knowing my uncle is now in a safe, home-from-home environment.