Stowlangtoft Hall, Bury St Edmunds, Suffolk
Stowlangtoft Hall, Bury St Edmunds, Suffolk
Stowlangtoft Hall, Bury St Edmunds, Suffolk

Stowlangtoft Hall is a renovated Grade II listed mansion, owned by a family that feels passionate about providing quality nursing care in a luxury environment.

At Stowlangtoft Hall each resident can choose between four levels of historic suite; all offering generous living accommodation, quality furnishings, a private telephone line, digital TV, and access to all communal facilities. Importantly, each suite can be personalised to allow you to turn Stowlangtoft Hall into your home.

In addition to premium nursing care and well-appointed suites, Stowlangtoft Hall provides seven acres of beautifully maintained gardens, and private areas for residents to enjoy. Stowlangtoft Hall fees include 24-hour premium nursing care, fine linens, In-house laundry, freshly prepared meals from the professional kitchen, and regular social functions.

Group: Stow Healthcare Group

Person in charge: Sally Chilvers (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Stroke

Admission Information: Private & NHS Rooms. Ages 65+.

Single Rooms: 39

Shared Rooms: 4

Rooms with ensuite WC: 29

Weekly Charges Guide: Nursing Care Single £845 – £1345 (These prices are only a guideline, please contact Stowlangtoft Hall to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Free parking on site.

Latest Care Quality Commission* Report on Stowlangtoft Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 05 Feb 2018

Newly refurbished single and companion rooms available with en-suite facilities.

Reviews

9.7 Stowlangtoft Hall has a Review Score of 9.7 (9.696)

The Review Score of 9.7 (maximum of 10) for Stowlangtoft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Stowlangtoft Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for Stowlangtoft Hall is calculated as follows: ( (186 Excellents x 5) + (66 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 257 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Stowlangtoft Hall is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stowlangtoft Hall?

  • Extremely LIKELY
    22
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stowlangtoft Hall

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    4
  • Resident / Service User
    2
  • Cousin of Resident/Service User
    1
  • more

I have cared for my husband for many years. I needed help and he needed respite. We were very fortunate to book a room at Stowlangtoft at very short notice. We cannot fault anything. Every person working in the building has been very caring, kind, and helpful - he was happy, I was happy and didn't have any worries knowing he was being well looked after. Sincere thanks to all.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Following my mother's stroke at the age of 96, we were advised that she should receive 24 hour nursing care. We found Stowlangtoft Hall Nursing Home and asked the Manager to discuss arrangements with my mother in hospital. Although mother is a very independent person, she saw the good sense in living in an excellently managed environment where she would receive 24 hour nursing care. She is now very happy with her large, bright and airy room and our minds are at rest knowing that she is well cared for. The staff are always cheerful, helpful and obliging. We find the Hall most agreeable.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The nursing home took my husband at very short notice for end of life care, even though they were not sure the only available room was suitable. This meant a lot to us as we live in the next village so could be with mum as much as possible.
The management went the second mile to provide a one to one-night nurse and soon moved him to a lovely room. The care and adaptability of the staff were outstanding especially the trained nurses. Even the kitchen staff were willing to provide whatever food he fancied. The family was also offered meals. Six staff struggled to open a special bottle of love for him!

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My brother was transferred from a busy hospital for palliative care. He only spent 36 hours at Stowlangtoft Hall but it was worth every minute of the time. Calm very caring staff. Nothing was too much trouble.
He died at peace there.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Very Poor

My parents, recently deceased, spent the last few weeks of their lives at Stowlangtoft Hall. The care provided by the staff at Stowlangtoft Hall was unbelievably, amazing, The staff were kind, caring and treated my parents with the utmost respect at all times while still managing to make them laugh,
My sisters and I visited regularly and the staff were equally kind and caring to us. The home itself is beautiful with several large and beautifully decorated rooms and the grounds are stunning.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

As a frequent visitor to Stowlangtoft Hall I have much praise for this wonderful nursing home. The staff are very friendly and attentive, offering excellent round-the-clock care. The activities co--ordinators always ensure a full-time taste of various events, activities and outings so there is something for everyone to get involved with. I have found the manager extremely helpful and always willing to offer a quick response to any query or problem arising. The hall itself is very welcoming and of a high standard. I would thoroughly recommend Stowlangtoft Hall.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My husband was here for the last month of his life after suffering a stroke. He had wonderful care from all the staff who looked after him and myself very well. The house is really beautiful, exterior and interior, set back in its own grounds and the food was very good. Nothing was too much trouble for the staff. I'd be happy to stay here myself!

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I requested admission for my father for convalescence and rehabilitation care. My father was extremely well cared for in a holistic manner.
He was empowered and enabled to increase his independence to the point where he was able to care for himself and therefore to be in a position to be able to return home. The staff listened to and respected my father's home routine which definitely facilitated his rehabilitation and discharge. The personalised care was very evident. The food was excellent! Although my father did not want to particularly engage with the activities on offer, I was very aware that the activities coordinators were available 7 days a week for the residents delivering a diverse range of activities.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to say a big thank you to all the staff at Stowlangtoft Hall for your personal and caring approach to my uncle's care. Although he was only with you for a short time I felt secure in the knowledge that he was being looked after very well. There were many reasons for choosing Stowlangtoft but the most important was the personal attention I received which is lacking in the big corporate organisations that run many care homes.
Well done and thank you all.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very caring nursing home that was home to my mother for 14 years, they became her family. Great improvements have been made over the years in upgrading this stately country mansion.
Lovely setting, lovely people who work there.
We didn't worry about our mother we knew she was in safe hands.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident at Stowlangtoft Hall for approaching four years. She is now 94 years old. In all of this time, she has been looked after with kindness and gentle consideration and I am so grateful to all the staff for the care she is receiving. Although I am sure there are huge pressures, I have always felt that all of those who have cared for her are patient and affectionate towards her and I am especially aware of this as she is becoming increasingly frail.

I believe that Stowlangtoft is exceptional - well managed and a beautiful place of calm and security for elderly people and a home that operates upon the principle that a senior generation deserves to be treated with love and kindness.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We could not have asked for anything more or anything to be different for the care that my Grandmother received whilst at Stowlangtoft Nursing Home. The staff were very attentive to both her needs and ours. Nothing but respect for them in what can be a very difficult and emotional job to be doing in often very unsociable hours. The staff were always very willing to accommodate any special requirements of both my Grandmother and family members visiting.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I feel confident that my mother is being cared for in a warm, caring family environment. The friendly staff are approachable and sensitive to mother's individual needs. We always feel welcome when we visit and are sure that the trust we have in Stowlangtoft Hall is well placed.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our Cousin was in need of a Residential/Nursing Home she lived in Eastbourne in her own home, but at the age of 92 began to become very ill. We made a decision in 2014 to encourage her to move nearer to where we lived.

We came upon Stowlangtoft Hall in this journey and were immediately impressed with the building and set up of a Nursing Home that looked at the person as a whole and allowed them to be in charge of their own minds, within the bounds of what they were capable of.

The whole ethos of the Home was exactly what she needed, she had a beautiful room that looked out over acres of beautiful rolling countryside, she loved the skies of Suffolk and the beautiful sunsets, there were plenty of activities she could have gone to but she chose to stay in her room. It was hugely brave of a 92yearold who had lived her life for most of it in a different County to take this step but she took it bravely.

The last 2 years plus were made easier for our Cousin at Stowlangtoft Hall.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The factors that led me to choose Stowlangtoft Hall for my mother were...
a) The family ownership and hands-on presence of family members on a day to day basis.
b) The high number of long-serving nurses and carers.
c) The very spacious, quiet accommodation and peaceful surroundings.
d) The warm, friendly atmosphere.
All these factors remained constant in the very nearly 4 years that my mother lived at Stowlangtoft Hall. The overall standard of care that my mother received was high - I sensed that all those involved, really did care about her and did their best to make her happy and comfortable. There was never a day that I worried about my mother's safety and I took great comfort from this.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I needed to find a place for my 96 year old mother to have short-term respite care after she was discharged from hospital, and we had no advance notice of this! We contacted Stowlangcroft due to its location, and they arranged for a place on the same day, with their representative visiting to do an assessment within a few hours of our enquiry. This was marvellous service, and a great relief that they were able to react so quickly. My mother’s stay provided a super respite environment, and meant she could return home with confidence after her 3 week stay.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother spent her last months in Stowlangtoft Hall and was looked after caringly, skillfully, respectfully and with great dignity. The staff were wonderfully attentive, to both my mother and ourselves when we came to visit. The building and grounds are extremely impressive and imposing, in a beautiful, quiet, peaceful and relaxing country setting. Visitors are always made welcome, there is even a playpark for visiting children and nice walks for people and dogs.

Inside the impressive building, all the necessary nursing equipment and facilities are on hand. The lift to the upper floor is tiny, to fit into the architecture of the building, but it is adequate for a wheelchair and a carer. There is a well-stocked library, comfortable communal lounge, and a study, amongst all other usual facilities.

However, it is the staff (directors, manager, nurses, carers and support personnel) that make the home the lovely, warm and welcoming place that it is. I thoroughly recommend it.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have found Stowlangtoft Hall to be excellent in every aspect, all the staff have been extremely attentive and caring including the head chef and his staff, who not only prepare excellent food but go beyond that with there care and friendship towards mum. The home itself is a wonderful place, well decorated and comfortably furnished, entertainment is good and varied. Management are open and take on board anything that is discussed.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The chef takes such special care with my meals. They are full of flavour and beautifully presented. Every day he is here he comes to check that everything is alright. I enjoy the musical activities here. I feel really safe here and couldn't be in a better place. My daughter and her husband looked hard and long and really couldn't have found a better place for me.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The majority of the staff here are friendly and caring as are the management. The facilities are excellent and nothing is too much trouble. Food is plentiful and well prepared.
The premises are clean and well equipped.

My only criticism is that there appears to be no training for the care staff in the transfer of disabled patients or understanding - lymphedema stockings and suprapubic catheter fitting are two examples. I had to do this job on several occasions until the staff understood.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I spent December there for respite care. The staff and nurses were excellent and cheerful. They addressed all in their care by their Christian names and were willing to help. I would certainly recommend the nursing home.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My husband spent a month respite care in the home and was well cared for and all the staff and owners were helpful, cheerful and caring at all times. We would certainly use them again.

How likely would you be to recommend Stowlangtoft Hall? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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