Stowlangtoft Hall

Stowlangtoft, Bury St Edmunds IP31 3JY
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9.9 81 Reviews
  • Stowlangtoft Hall, Bury St Edmunds
Stowlangtoft Hall is a renovated Grade II listed mansion, owned by a family that feels passionate about providing premium quality nursing care in a well-resourced, supportive and safe environment.

At Stowlangtoft Hall each resident can choose between four levels of historic suite; all offering generous living accommodation, quality furnishings, a private telephone line, digital TV, and access to all communal facilities. Importantly, each suite can be personalised to allow you to turn Stowlangtoft Hall into your home.

In addition to premium nursing care and well-appointed suites, Stowlangtoft Hall provides seven acres of beautifully maintained gardens, and private areas for residents to enjoy. Stowlangtoft Hall fees include 24-hour premium nursing care, fine linens, in-house laundry, freshly prepared meals from the professional kitchen, and regular social functions.
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Care Provided by Stowlangtoft Hall

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 47 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Monk (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private & NHS Rooms
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Vistors always welcome

Parking

  • Free parking on-site available at all times

Stowlangtoft Hall Reviews (81)

9.9

Stowlangtoft Hall has a Review Score of 9.9 (9.944) out of 10, based on 14 reviews in the last 2 years.
Over all time Stowlangtoft Hall has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Stowlangtoft Hall
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Total of 81, showing 41-60
Review from J H (Sister of Resident) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely first class in all aspects of the home. No problems what so ever. Would recommend to anyone looking for a residential home for a loved one. Always clean, tidy and well cared for.
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Review from N G (Son of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stowlangtoft Hall has been caring for our mum for nearly four years. Their approach has always been friendly and professional. As we are distant and visit infrequently, it is a great comfort to know that Mum is being cared for in a kind and attentive community. The activities team are an excellent source
of events and interests, and we value the regular newsletters, which include pictures of the community.
Reply from Roger Catchpole, Owner at Stowlangtoft Hall

Thank you, so much! We greatly appreciate your continued support.

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Review from C B (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Stowlangtoft for just over a year. During that time she’s had a big stroke which necessitated weeks in hospital. Staff were quick to observe the stroke, speedy to summon help and as a result, with encouragement all round once she returned, has made pretty much a full recovery. We do
not know of any member of staff who has been less than kind and helpful – the team are excellent. All activities are very inclusive and there’s a wide range available from curling, through music and movement to craft and gardening. Mum joins in with pretty much everything and is enthusiastic. She's happy and we hear laughter regularly. This year has been difficult with coronavirus but the team there have managed to keep the virus out by taking a great many sensible precautions around health and hygiene. They’ve also managed to keep the residents upbeat and happy despite relatives being unable to visit. Management have kept us all advised regularly. Excellent!
Reply from Roger Catchpole, Owner at Stowlangtoft Hall

Thank you so much for your kind words and continued support. It means a lot to our team to receive such positive feedback.

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Review from A R (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent respite stay. Careing, professional staff who quickly got to know the client's needs encourages independence and participation in activities whilst caring for personal needs and enabling recuperation post-hospital admission. Excellent food, lovely environment. Would highly recommend and may
use more regularly if one-week stays are catered for.
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Review from R D (Son of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been a resident at Stowlangtoft Hall since January 2015 she has received outstanding health care and attention. The staff and management have always been extremely kind, attentive and courteous and played along to her great sense of humour.
The Hall is set in beautiful surroundings and
her room has been light and airy it has been a great relief to know she has been so well cared for and in her final days she was treated with so much dignity and compassion. We will always be so grateful.
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Review from L A (Niece of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Stowlangtoft Hall for several years. Whenever I have visited her I have found her to be receiving excellent care in a beautifully maintained home that is set in fabulous countryside. The staff have always been so lovely, kind and have been so caring in their dealings with
both her and us her family. The caring and compassionate ethos of this family-run home are evident in every level of its management and I would recommend it wholeheartedly.
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Review from B F (Niece of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt was a resident at Stowlangtoft Hall for several years and very recently passed away at the home.
Throughout her time there, she was looked after with great care and kindness from all the staff. We would like to thank all the staff involved in Aunt's care for all they did in making her last
years as good as possible.
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Review from Michael M (Son of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We couldn't have found a better 'home from home' for our father to live out his final months/year. The home and staff were very good. Dad was at home from the moment he arrived, just as though he has always lived here. He was not one to mix too much, but this was not a problem for the staff, they went
beyond the call to look after our dad's needs. I cannot say that you would find a better place to entrust your relatives care to. We cannot praise the staff enough as they cared for our dad to the very end. We would have no problem with recommending the home and staff to anyone.
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Review from Matthew D (Son of Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother (96) has been resident for twelve months. She receives very good care from a kind and crucially, fairly unchanging team. On odd occasions when a problem has arisen, it is well and professionally dealt with.


The activities are good; it is very hard to please all of the people all of the

time, but they offer many diversions and make it attractive for families to visit.


The building itself is very grand, and there is a wonderful sense of space and a civilised atmosphere.

Reply from Ruth French, Director at Stowlangtoft Hall

Thank you very much for taking the time to review the service at Stowlangtoft Hall. We are delighted your experience has been so good.

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Review from Jo B (Daughter of Resident) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 2 months at Stowlangtoft Hall over Christmas last year. She wouldn’t have chosen to go into a care home but as it became difficult to manage at home she accepted that she needed more help. We were so impressed with the professionalism and caring attitude of all the staff. Everyone played
their part in making her as comfortable as possible. We met the owners of the home, nurses, carers, kitchen staff and cleaners and everyone was equally wonderful.
Her room was lovely with beautiful views over the parkland and was big enough for our whole family to spend quality time with mum. We enjoyed seeing the local primary school children singing Christmas carols to the residents, one of which was her grandson. The home always felt so welcoming and family orientated. We would like to offer our heartfelt thanks to everyone enrolled in mums care. It truly deserves its outstanding rating.
Reply from Ruth French, Director at Stowlangtoft Hall

Thank you for taking the time to give us your lovely feedback. We are delighted that our staff made such a difference to you and your mother. We are so pleased you feel the home was 'outstanding' for you - thank you.

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Review from Jane C (Daughter of Resident) published on 4 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Stowlangtoft Hall recently and has settled very well. The friendly and professional staff made her feel at home straight away. The care that she has received since moving in has been exceptional and has helped her to feel well and more comfortable at home. I very much enjoy my visits
to Stowlangtoft Hall knowing my mother is safe and well cared for. The daily social activities are superb and means that my mother is entertained and stimulated during the day. Stowlangtoft Hall is a wonderful home in a beautiful environment which is a pleasure to be able to spend quality time with Mum.
Reply from Ruth French, Director at Stowlangtoft Hall

We are so pleased that your mother has had such a positive start to her time at Stowlangtoft Hall and that the activities have been benefitting her so much. Thank you.

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Review from Ray C (Son-in-law of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has settled in very quickly. The staff are always very friendly, welcoming and supportive every time I visit. I can relax each time I visit and can spend quality time with my mother in law in a beautiful environment.


The daily social interaction has been very important for her and

has enriched her life's experience. She is enjoying life.


To think of improvements is extremely difficult as we know that she is in good, safe hands and we do not have to worry in any way about her when we are at home.


The food rating I would put as unknown but as I have to give a rating this has to be based on her comments to me. She certainly looks well fed.


Perhaps more trips out?


Occasional evening meal in the dining hall - a social event?


Residents' use of computers?


Tea dancing?

Reply from Ruth French, Director at Stowlangtoft Hall

Thank you very much for your helpful review, which is much appreciated and gives us some additional things to think about!

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Review from R H (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind carers and nurses.
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Review from Ruth C (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Stowlangtoft Hall enough. They have been extremely flexible and accommodating to my Mum, who came for respite care and has decided to stay permanently!
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Review from Marilyn P (Daughter-in-law of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law recently moved from Yorkshire down to Stowlangtoft Hall. They made him instantly welcome and he has settled in happily. the building is wonderful, the care is excellent and I'm very happy we chose Stowlangtoft.
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Review from A M (Daughter of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Stowlangtoft Hall to be a kind environment to place my mother for two weeks respite care. She felt it was like a hotel.
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Review from R K (Respite Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The big old mansion has been well adapted to accommodate almost fifty users. Almost all rooms have a wash basin and a toilet but no shower or bath - of which there is one each on every floor. Big, airy and bright rooms (library, craft room, dining room) can be used by anyone. The parkland, terrace and
conservatory provide more facilities. The carers/nurses are very friendly, helpful and patient, often an essential requirement! There are also activities organised for each afternoon. Perhaps some additional staff on the floor with permanent and highly disabled residents would be beneficial. On the whole, this is a high-quality nursing home.
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Review from Roy C (Respite Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stowlangtoft Hall is a stately house situated in beautiful parkland, sporting a wide variety of mature trees, which I enjoyed walking amongst every day.
The home is beautifully maintained property retaining the character of the country mansion with entrance hall, library etc adapted to the needs of
a nursing home in a very sympathetic manner.
I found the staff, without exception, very friendly and helpful during my fortnight respite care, always with a smile and a laugh.
I would like to express my thanks to all for an enjoyable time spent at the Hall.
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Review from judi C (Sister-in-law of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister-in-law was at Stowlangtoft Hall for five years. She loved the surroundings and always said how lovely the staff were. Although suffering from progressive dementia her every need were catered for. She was given dignity and freedom to be herself and do as she wished. The staff and management
were amazing in all they did for her. She insisted on wearing the same clothes. The staff solved this problem by removing the items at night, laundering and returning them to her room as if they had been there all the time to avoid upset. She was treated as one of the family and it really was her home in every sense. It was also such a relief when she needed nursing she could stay in her room and her familiar surroundings; so important to dementia sufferers. I cannot express how much of a reassurance it was to see the care and dedication all the staff at Stowlangtoft gave my sister-in-law. There is no doubt their care prolonged making her last years as happy as possible.
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Review from Ian T (Son of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Stowlangtoft since August and during that time she has been very well looked after. I visit her on a regular basis and have found all members of staff to be very helpful, polite and friendly and clearly have the wellbeing of the residents as their chief concern. The office and
nursing staff are always ready to help to ensure that all matters concerning my mother's residence at the home runs smoothly, whether it be doctor's of hospital visits as well as helping with any application for financial assistance from social services. Her room is well appointed with both washbasin and toilet included as well as having a pleasant outlook over a pleasant courtyard as well as a view over the grounds when she goes into the passage on the other side. She enjoys very good meals in a 'grand' dining room and is able to receive visitors in the day rooms or the study if entertaining them for a meal. For myself, it is in a very convenient location, but I doubt that I would find any better if I were to look further afield.
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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Stowlangtoft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Stowlangtoft Hall is calculated as follows: ( (153 Excellents x 5) + (9 Goods x 4) ) ÷ 162 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stowlangtoft Hall is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Sarah

Sarah Monk

Job Title: Home Manager

Meet Sarah - Home Manager at Stowlangtoft Hall Nursing Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stowlangtoft Hall to verify any information. View our terms and conditions. Stowlangtoft Hall has an Enhanced Service - more info.