Stowlangtoft Hall

Stowlangtoft, Bury St Edmunds IP31 3JY
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9.9 81 Reviews
  • Stowlangtoft Hall, Bury St Edmunds
Stowlangtoft Hall is a renovated Grade II listed mansion, owned by a family that feels passionate about providing premium quality nursing care in a well-resourced, supportive and safe environment.

At Stowlangtoft Hall each resident can choose between four levels of historic suite; all offering generous living accommodation, quality furnishings, a private telephone line, digital TV, and access to all communal facilities. Importantly, each suite can be personalised to allow you to turn Stowlangtoft Hall into your home.

In addition to premium nursing care and well-appointed suites, Stowlangtoft Hall provides seven acres of beautifully maintained gardens, and private areas for residents to enjoy. Stowlangtoft Hall fees include 24-hour premium nursing care, fine linens, in-house laundry, freshly prepared meals from the professional kitchen, and regular social functions.
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Care Provided by Stowlangtoft Hall

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 47 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Monk (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private & NHS Rooms
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • Vistors always welcome

Parking

  • Free parking on-site available at all times

Stowlangtoft Hall Reviews (81)

9.9

Stowlangtoft Hall has a Review Score of 9.9 (9.944) out of 10, based on 14 reviews in the last 2 years.
Over all time Stowlangtoft Hall has 81 reviews.

Overall Experience
  • 77
  • 4
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Date Published
  • 81
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Reviewer Connection to Stowlangtoft Hall
  • 23
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  • 5
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Total of 81, showing 21-40
Review from Rob H (Son of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am more than happy with the quality of the facilities and care my mother is receiving, we feel very lucky to have been able to gain a place for Mum at Stowlangtoft Hall as the setting is superb. The nature of the home itself is what sets it apart from everything else, a beautiful old mansion, set
in acres of lovely countryside. All of the individual areas and rooms available to the residents are another feature that makes the place so good, drawing room, library, orangery, bowling green, sensory courtyard area with fountain and all of the character that goes hand in hand with these Halls. With plenty of activities on a daily basis and other events, a resident will always find something to do.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

What a wonderful review, thank you so much for taking the time to share your comments with us. We are delighted to hear how happy you are with the care your mother is receiving at the home, and will be sure to pass your feedback on to our team.

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Review from M R (Son of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky to get my mother a place at Stowlangtoft Hall for her palliative care, which crucially gave her quality of life in her final weeks in beautiful surroundings and comfort. She absolutely loved the Hall, and the whole team - nurses, managers, chef and housekeeping were all amazing.
The quality of care and attention she received was outstanding, and she was able to have her own possessions around her in the room too, which meant so much to her. The care assistants were so attentive to both her and us as a family, and whenever we would visit, they always checked in with us to make sure we were also OK, and they made us feel welcome with cups of tea on hand! My mother spoke so highly of all of the care assistants and the Stowlangtoft Hall team, and she loved her daily interactions with all of them; they really made it possible for her to fully relax once she was there, which was so important to us in those times. We would highly recommend the Hall to anyone else.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

This is such a lovely review, and it will mean so much to the team at the home. Thank you for taking the time to share your feedback with us. We are delighted to hear how pleased you are with the quality of care that your mother received whilst staying at Stowlangtoft Hall and that you would highly recommend the home to others. Thank you again for leaving us such a positive review. Warm regards.

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Review from J B (Friend of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend went to Stowlangtoft Hall for palliative care. From the start of her stay, until she passed away, the care, support and dignity given were exceptional. The staff and management are professional and dedicated and deliver support to their resident, family and friends.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for sharing your feedback with us. Your comments mean so much to the team at Stowlangtoft Hall, who works incredibly hard to deliver exceptional care to their residents, which included your dear friend. Best wishes.

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Review from Hannah J (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was able to move from a ward at West Suffolk Hospital into a lovely room at Stowlangtoft for palliative care. My brother and I had visited the nursing home before Mum arrived, and were immediately put at ease and given all of the information we needed to know that this was definitely the right
decision for Mum to be kept most comfortable in her final days. All of the team at Stowlangtoft were amazing, very approachable, kind, caring and always professional. We were able to make Mum's room a home from home, which helped us all relax together and being able to be with Mum as much as we needed to be, was a massive help to us all. The quality of the palliative nursing care that Mum received was excellent, and we will be eternally grateful to the whole of the team, but especially to the nurses who helped Mum, and us all so much. As previously already said, words cannot begin to say how much we appreciate all that you did for my mother and us.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

It is so lovely to hear how happy you have been with the care that your mother received from the whole team at Stowlangtoft Hall. Your feedback means a great to us, and we cannot thank you enough for taking the time to submit such a positive review. It was an absolute pleasure to be able to care for your mother and to be able to support you as a family. All the best.

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Review from Clive M (Son of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for my mother. Nice range of activities that help keep her mind and body active at the age of 93. All staff are friendly, caring and helpful to both my mother and me.
The carer took my mother to the hospital for an appointment when I was away on holiday.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

We are delighted to hear how happy you are with the level of care that your mother receives at Stowlangtoft Hall. Your comments mean a great deal to the team, and we are so pleased to be able to support you as a family. All the best.

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Review from Sonia W (Respite Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent four weeks in hospital and was then transferred to Stowlangtoft Hall as my care package wasn't sorted. I spent three wonderful weeks here, and it felt like I was on a luxury holiday. I felt at times that I was thoroughly spoilt. There was not one of the staff that I didn't like, plus they were
all so friendly and welcoming to my husband and the rest of my family. Thank you so much; words can't say how much I appreciate all you did for me.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

We are delighted to hear how wonderful you found your stay at Stowlangtoft Hall. Thank you so much for taking the time to submit such a warm and positive review. Your feedback means a great deal to the whole team, who will be overjoyed to hear how much you enjoyed your time at the home. Best wishes.

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Review from Maureen G (Wife of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was returning to Stowlangtoft for another respite stay after first staying at the home in 2020. Staff welcomed him back with open arms, and he felt so at ease knowing that people remembered him. We were given an option of rooms to choose from both that overlooked the courtyard garden on the
ground floor so he could access the garden by himself. The food was fantastic, and he loved his cooked breakfast. He enjoyed it so much that he said if he has to move somewhere permanently, it would be Stowlangtoft. It is great for me to know we have somewhere to support with respite where my husband feels safe and secure. Thank you to the manager and all the team!
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for leaving us such a wonderful review. It is so lovely to hear how much support you have received as a family and how happy your husband has been in our care. Your comments mean so much to the team. Thank you for taking the time to share your thoughts with us. Best wishes.

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Review from L P (Granddaughter of Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care and compassion in a beautiful building with beautiful surroundings. Staff are magnificent! So glad that my grandmother was so cared for.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you so much for taking the time to leave us such a wonderful review. Your kind words and positive comments mean a great deal to the team, and it was a pleasure to care for your grandmother and support you as a family. Best wishes.

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Review from Julia J (Daughter-in-law of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was discharged after many weeks in hospital to Stowlangtoft Hall following a massive stroke and brain bleed. We were told of the limitations she would have in hospital and life seemed rather bleak for her.
She has been in the home for 4-weeks, and the change in her is absolutely miraculous.
Her speech and cognition had been badly affected, and although it had been improving slightly, it has come on leaps and bounds since she arrived at Stowlangtoft. Amazingly, she is now also mobilising the arm, which had been affected by her stroke. She has a newfound energy and commitment to have a go at life again.
The staff treat her with such tenderness and attentiveness. She has been able to form relationships with her carers and nurses. They are a great team and you can see how well they work together, especially during these Covid stressed times. I have found communication with the office and other members of staff incredibly clear, helpful and reassuring.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for taking the time to leave us such a warm and wonderful review. Your comments mean a great deal to our team, and we are so pleased to hear how well your mother-in-law has settled into Stowlangtoft Hall. All the best.

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Review from P S (Son of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was happy and well looked after too. The team showed love, devotion and took great care of Mum. She loved her surroundings and enjoyed the activities provided. We know where to look when the time comes for us to consider such accommodation!
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for leaving us such a warm and positive review. Your comments mean an awful lot to staff, and we really appreciate you taking the time to share them with us. All the very best for the future.

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Review from Peter B (Grandson of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stowlangtoft Hall was a lovely last leg in a very long journey for my 98-year-old grandfather.


A more caring home you could not ask for. Staff are diligent and were incredibly kind to both him and the family throughout his stay. During the very challenging time of COVID, the home did everything

within its guidelines to provide visiting opportunities and support for his transition.


The activity coordinator ensured he kept up his social experience, and the French chef allowed him to maintain his linguistic skills. Through good nutritional support and encouragement, he regained his independent mobility allowing him to access more of the variety of the home of communal rooms.


At the end of his life, the home was nothing short of remarkable. Responsive, kind, compassionate and attentive without being intrusive. A difficult time was made much easier, and his end of life care was carried out in a familiar place where his relatives could be with him.


We will be forever grateful.

Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

We cannot thank you enough for taking the time to write such a warm and positive review. It was an absolute pleasure to care for your grandfather and to support you as a family through such difficult times. Your feedback and kind comments mean a great deal to our team. We wish you all the best for the future.

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Review from Ellie B (Granddaughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to all involved with Stow Healthcare, and in particular, those staff at Stowlangtoft Hall, for all they have done for our family member. They provided excellent care for our loved one, treated him with great respect and always tried their best to engage him in activities, cater for
his needs and interests, and accommodate his treasured possessions. Sadly, his spell at the Hall was not for long before he passed, but the care he received at the end of his life was brilliant, and the compassion they showed the family was really appreciated. Thank you so much for all that you did for our family.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you so much for taking the time to leave us such a lovely review. Your comments mean a great deal to staff, and we are pleased to have been able to care for your loved one and support you as a family. Best wishes for the future.

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Review from H M (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home that feels like home. My mum has been a resident for over a year and is full of praise for the staff and all they do. They have been remarkable during this last year, doing their best to maintain safe visiting. The health and happiness of the resident are important, and the staff really
get to know the residents as individuals.
Reply from Ruth French, Director at Stowlangtoft Hall

What a lovely review to read! Thank you so much for taking the time to give your thoughts on Stowlangtoft Hall! We are delighted it has been such a success for your mum!

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Review from Susan F (Wife of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Stowlangtoft Hall since December 2018. He has Parkinson's and Lewey Body Dementia. After breaking his pelvis, he has been unable to stand or walk. The staff have looked after him extremely well and with love. They are also very caring and supportive of me, and of the
family when they visit. His care has been second to none from day one; we could not have wished for more or better.
Reply from Roger Catchpole, Owner at Stowlangtoft Hall

Thank you so much for your continued support and kind words.

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Review from Dorothy M (Wife of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I joined a group at the age of 15 to be in the caring profession. I qualified as an SRN in 1959. My husband has a complex medical health problem. It was in 1997 that mental health care became abysmal, and I was forced to source help myself. I settle on Stowlangroft Hall as I was happy with all I saw
and heard. Everyone was very kind, happy, caring and welcoming. I was also impressed with your lovely residents. My husband's relatives think the same as me; lovely building and staff.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you for taking the time to leave us such a positive review. Your comments mean a lot to us, and we are pleased that we have been able to support you as a family. Best wishes to you all.

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Review from Susan C (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is safe and well cared for at Stowlangtoft Hall. She is kept in good health, and even small health issues are dealt with. The activities are excellent and greatly enjoyed by my mother. There is always something new happening and relatives are informed about the programme on a weekly basis.
I always look forward to the newsletter, especially the photos. Thank you, everyone!
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

We really appreciate the time you have taken to give us such a warm and positive review. Thank you for the lovely feedback; the staff are really pleased to hear your comments. All the best.

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Review from Mark S (Grandson of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather came to Stowlangtoft Hall for some respite care in 2019 and never wanted to leave, so he became a permanent resident. He prefers a quieter life and doesn’t join in with every activity that is on offer, and seems to of struck a nice bond with the staff. As a family, we can’t thank you
all enough throughout the pandemic; well done to everyone.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

It is an absolute pleasure to care for your Grandfather; he is a joy to have around. The staff appreciate your kind words and are pleased that we are able to support you as a family during this difficult time. Thank you for your positive feedback.

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Review from Karen N (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This has been an unprecedented year for everyone. My mum moved to the care home just a few weeks before the first National Lockdown, so contact has been restricted for us. The staff at Stowlangtoft have been excellent in managing the situation during the past year, with residents given utmost priority
as to their well being and safety, but at the same time, ensuring relatives are being kept up to date at all times.
I have found the staff really helpful and caring, and as a relative, feel part of the "Stowlangtoft Family".
I am looking forward to (and hoping) that we can move back to a more normal world shortly.
A huge thank you to all the staff at Stowlangtoft for their hard work during these difficult times and for giving me the peace of mind that my mum is being cared for so well.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

It is an absolute pleasure to care for your mum and to support you, as a family, during this difficult time. We really appreciate your kind words and for giving us such a warm and positive review. Best wishes to you and your family, the Stowlangtoft team.

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Review from Richard h (Son of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father (94) initially came for respite care, but within a matter of days decided he wanted to stay at Stowlangtoft Hall permanently. He loved the ambience of the home, the friendly, attentive staff as well as the other residents. Unfortunately, my father died at the end of September, but we, as a
family, have nothing but praise for the way he was looked after in those last few days by all the staff at every level. The care was truly exceptional - thank you.
Reply from Eve Fynn, Marketing and Communications Lead at Stowlangtoft Hall

Thank you so much for your kind words and for taking the time to give us such a warm and positive review; it was an absolute pleasure to care for your father and support you as a family. We wish you all the best for the future.

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Review from J A (Son of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to all the staff at Stowlangtoft Hall who played a part in mums care.
She was treated with dignity and kindness by everyone and I will always be grateful for that.
Reply from Ruth French, Director at Stowlangtoft Hall

Thank you so much for taking the time to write this lovely review. Our very best wishes to you all.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for Stowlangtoft Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Stowlangtoft Hall is calculated as follows: ( (153 Excellents x 5) + (9 Goods x 4) ) ÷ 162 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Stowlangtoft Hall is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Sarah

Sarah Monk

Job Title: Home Manager

Meet Sarah - Home Manager at Stowlangtoft Hall Nursing Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Stowlangtoft Hall to verify any information. View our terms and conditions. Stowlangtoft Hall has an Enhanced Service - more info.