Stow Healthcare Group in Essex | 3 Care Homes

Review of
Horkesley Manor
from B S (Son-in-law of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

I'm afraid despite the friendliness and commitment of some of the staff, I would not recommend this establishment to anyone, we made that mistake before we realised just how poor some of the practices were, and needless to say the friend who we recommended also turned out to be shocked by some of the

lack of care and support shown to their mother and are also going to be reporting it.My relative ended up being safeguarded by the hospital, and the home looked into by social care (also reported to CQC), After my relative ended up in hospital for a month, and the attitude of Stow healthcare senior management leaves a lot to be desired, so much so I have commenced legal action to recover fees paid during the period that she did not receive the care and support she should have done. The fact that the fees for this home totalled almost £1750 a week, including fnc, and yet not only the service provided was poor, but the food, and lack of basic hygiene care as well.Her new home is far superior

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley ManorThank you for taking the time to share your feedback. We are genuinely sorry that your experience did not reflect the standard of care we strive to provide and we recognise how upsetting this must have been for you and your family. We take all concerns extremely seriously. In response to the issues raised, we carried out an internal review and worked with external professionals. We acknowledge that at times our communication could have been clearer and we regret you did not feel supported. We have reflected on this feedback and used it to strengthen our approach, especially around communication. While we believe appropriate procedures were followed, we recognise the impact this experience had and are truly sorry for this. Due to confidentiality and GDPR requirements, we cannot discuss circumstances publicly. However, we are open to constructive dialogue and welcome the opportunity to speak with you directly if you wish to discuss any remaining concerns with our senior management team.

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Review of
Cedars Place
from L S (Sister of Resident) published on 24 December 2025 Submitted via Website • Report

Overall Experience

My sister came to The Meadows at Cedars Place Nursing Home in February 2025.
The staff are all so caring and nothing is too much trouble for anyone . It's the perfect home for my sister .
She has a beautiful room right near the main office/ kitchen so there is often someone around if she needs anyone

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My sister is Non verbal but everyone is now getting used to what she wants depending on what noises etc she makes !

Reply from Eve Fynn, Marketing Manager at Cedars PlaceThank you so much for your kind words! We're delighted your sister feels at home. Our team is committed to providing caring, personalised support, and it's wonderful to hear she has a lovely room and that everyone understands her unique ways of communicating. Best wishes.

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Review of
Cedars Place
from K T (Daughter of Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

My father is very well cared for, so happy he's has a lovely home surrounded by loving people.Would highly recommend this care home. All the staff are so helpful, kind and caring and nothing is ever to much trouble. Very happy overall xx

Reply from Eve Fynn, Marketing Manager at Cedars PlaceThank you so much for your lovely review! We're delighted to hear your father feels happy and well cared for, and that our team has made such a positive difference. Your recommendation means the world to us, thank you for taking the time to share your feedback. Kind regards.

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Review of
Cedars Place
from Jane S (Daughter of Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

Overall this has been a great move for my mother. There have been odd times when there have not been enough staff around or things have not been done quickly enough but this may have been due to circumstances outside their control. It is a friendly place, the food is good and plentiful. Staff , including

the cleaners, are lovely.

Reply from Eve Fynn, Marketing Manager at Cedars PlaceThank you for sharing your feedback. We're so pleased to hear that your mother has settled in well and that you've found the team and environment welcoming. We appreciate your comments about staffing and response times and will continue working hard to ensure consistency. Your kind words about our staff and food mean a lot to us! Best wishes.

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Review of
Cedars Place
from Jennifer E (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

The home is always clean, great activities, staff seem to know my mum well & give us good information about how she is. I'm very happy mum is calm & settled and well cared for.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars PlaceThank you for your lovely feedback. We're so pleased to hear your mum is calm, settled, and well cared for, and that you feel well informed by the team. It truly means a lot to us.

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Review of
Cedars Place
from Q S (Son of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

My mother has been at Cedars Place for the past two years. She has received great kindness and attentive care from the staff here.
When problems arise as they inevitably do over time, they are dealt with professionally and sensitively . We tried a couple of other homes before settling on CP, and it

has been by far the best.
Thank you.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars PlaceWe're so pleased to hear that your mother has been happy at Cedars Place and that our team's care and professionalism have given you peace of mind. Your appreciation means a great deal to everyone here.

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Review of
Cedars Place
from Lynne W (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report

Overall Experience

My father has been a resident for over a year now and we are so impressed with the care he is receiving. It is reassuring to know that any small problems are delt with swiftly and without fuss.
My father has settled in so well and is very happy here.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars PlaceThank you so much for your lovely feedback. We're delighted to hear that your father has settled in well and is happy here.

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Review of
Cedars Place
from Karen C (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report

Overall Experience

Mum has been in Cedars for over 2 years, all the staff are very friendly and nothing is too much trouble. There are always activities to do and mum is taken out weather permitting. She has a lovely room and everything is always so clean, can't fault the facilities.

Reply from Eve Fynn, Marketing Manager at Cedars PlaceThank you so much for your kind words! We're delighted to hear that your mum is happy at Cedars Place and that our team and facilities have made a positive difference. We truly appreciate your feedback and continued trust in us. Best wishes.

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Review of
Horkesley Manor
from Angela R (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

My elderly mother is blind/deaf with dementia and limited mobility. She has complex needs requiring specialist care and is supported by a responsive team of nurses and carers skilled in managing her physical and psychological well-being. Importantly, they have taken the time to get to know her and

have now become my mother's trusted friends and companions.
All the staff are wonderful - nothing is too much trouble - and everything is done with a smile !
Horkesley Manor has given my mother a quality of life that I never thought possible. Having previously spent a long time bedridden in hospital, it has been miraculous to see my mother in a wheelchair enjoying the sunshine in the garden.
What sets Horkesley Manor apart is a real sense of compassion in looking after others and treating them with respect and dignity. It has made a tangible difference to my mother's life and our family and I will be forever grateful for the kindness and understanding she continues to receive each day.

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley ManorThank you for such a thoughtful review. We're delighted to know the care and compassion shown at Horkesley Manor has made such a difference to your mother's quality of life. It's wonderful to hear she is enjoying time in the garden, and we're so grateful for your kind words and trust in our team.

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Review of
Horkesley Manor
from A L (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Our Mum has been staying at Horkesley Manor for 8 months now and we cannot praise this beautiful care home enough. All the staff are wonderfully caring and supportive to our mum with excellent nursing and personal care. It truly feels like home from home because they involve us all as a family.
When

we visit there is always a lovely happy and calm atmosphere, and the staff all work together well.
Horkesley Manor is super clean, light and airy with views over the meadow from the dining room, a good variety on the menu home cooked by the chef and plenty of activities going on if you wish to participate yet also quiet and peaceful
We feel very lucky to have found such a wonderful care home for our Mum.

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley ManorThank you for your thoughtful review. We're so pleased your mum feels at home at Horkesley Manor and that you and your family feel welcomed and supported by our team.

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Review of
Halstead Hall
from Karen K (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

I honestly couldn't be happier with the care received for mum. She is so well looked after and cared for and the staff are so kind and happy to help and anticipate her needs really well. It is really well run and is maintained to the highest standard. Mum is very happy there and I have recommended the

home to others in my position looking for care for their loved ones.

Reply from Eve Fynn, Marketing Manager at Halstead HallThank you for your kind words. We're so pleased to hear your mum is happy and well cared for. Our team works hard to provide a safe, supportive environment, and it's wonderful to know that's reflected in your experience. We truly appreciate your recommendation.

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Review of
Horkesley Manor
from Stephen L (Son of Resident) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Horkesley Manor has a truly welcoming atmosphere with a fantastic manager and carers and nurses who are passionate about care and attention. Everyone has time to talk and doors are always open to assist with any special needs or requests. The home has a cheerful feel and every member of staff greets

you with a smile. The property has nice decor with clean and bright rooms. Dog friendly which is so important to residents and visiting families and everyone feels welcome. Very much an up beat feel given from the wonderful staff who work there which has a positive effect on the residents and families.

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley ManorThank you for your kind review. We're delighted you find Horkesley Manor welcoming and that our team's passion and positivity are felt by residents and families.

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Review of
Halstead Hall
from S S (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report

Overall Experience

From her first day my Mother has been made to feel at home. The excellent care and consideration for her well-being has been exemplary. Mum has joined in with a wealth of entertainments that have been offered, be it visiting baby goats or strawberry preparation for Wimbledon celebrations. The activities

have definitely stimulated her interest in her surroundings which has been wonderful to see. Her accommodation is comfortable and beautifully furnished and we have added family photographs to make it more homely for her. Knowing Mum is happy and well looked after in her new home has definitely removed the stress from us her family.

Reply from Charlie Diamond, Marketing and Communications Lead at Halstead HallThank you so much for your lovely feedback. We're delighted to hear your mother has settled in so well and is enjoying both her surroundings and the activities. It means a lot to know we've helped bring peace of mind to you and your family.

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Review of
Horkesley Manor
from A R (Son of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

This has very luckily become a home from home for my Mum. The last thing in the world she wanted was to leave her home, but I believe she couldn't be looked after better here in Horkesley Manor.
The care and attention is second to none and she is made to feel special which is just what you as a "child"

would want for a mother. If for any reason I cannot visit then the wonderful assistant manager will contact me and gives me the peace of mind that mum is ok.
That my Mum is surrounded by caring nursing staff that make her daily life worthy of a smile and a laugh grateful thanks go to the carer ( who checks in on her on her day off) as well As all the fabulous caring staff. so reassuring.
I'm so lucky we have found Horkesley Manor . Gives my mum a safe environment and her family peace of mind.
Thank You

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley ManorThank you so much for your kind review, it is wonderful to hear your mum feels so comfortable and at home. The team will be so pleased to hear their work is appreciated, it's our pleasure to provide you and your family peace of mind during our care!

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Review of
Cedars Place
from H D (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report

Overall Experience

Mum was cared for so well. Her personal hygiene own neglect was overcome and she was always well presented and dressed as she chose. The food is good and carefully, visually presented to help choice. The home is immaculately clean and the bedrooms always kept neat and tidy. Activities take place 7 days

a week and the rapport staff build with residents is positive and relatable to each individual. The activities ladies are true stars and bring laughter to each session alongside a range of topical activities. Visitors can bring dogs and there is an open door policy at the home which all staff express, must feel like their own to every resident.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars PlaceThank you so much for your lovely review. We're so pleased your mum felt comfortable, well cared for, and at home. It truly means a lot to the whole team.

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Review of
Halstead Hall
from Janice N (Friend of Resident) published on 29 April 2025 Submitted via Postal Card • Report

Overall Experience

My friend has received nothing but excellent care and friendship since arriving at Halstead Hall. She has stated to me that she is so pleased to be in Halstead Hall.

Reply from Charlie Diamond, Marketing and Communications Lead at Halstead HallThank you for your kind words. We're so pleased your friend feels happy and well cared for at Halstead Hall.

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Review of
Cedars Place
from Wayne R (Son of Resident) published on 25 April 2025 Submitted via Website • Report

Overall Experience

The care my father received from the home was first class. The nurses and carers do a fantastic job under very difficult and trying circumstances. They come highly recommended and it's a good place for your loved ones to be looked after.

Reply from Ruth French, Director at Cedars PlaceWe are delighted that you experienced such excellent care at Cedars Place. We are so pleased the team could be there for you and your father at such a difficult time. Thank you for sharing your views.

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Review of
Horkesley Manor
from K B (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

It was so hard having to move my father into a care home although we had run out of other options for care. However, we chose the right one! Horkesley Manor are taking very good care of my father. There is a good ratio of male carers which is good for him and his dignity. All the staff from cleaners

to managers are good. Whenever we have had concerns the management team have been quick and transparent and very professional to deal with our concern. There are a good range of activities and interaction available if that is what your loved one would like.

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley ManorThank you for your thoughtful review-we're pleased to hear that your father is receiving the care and support he needs and that our team has been responsive and professional. We're glad you've felt confident in your choice of Horkesley Manor and appreciate your kind words.

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Review of
Horkesley Manor
from Sharon W (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report

Overall Experience

Could not fault the care and attention they bestowed on my father whilst he was there, from the groundsmen to the manager. Everyone was amazing. I would absolutely recommend this home to anyone looking for a safe and comfortable stay for themselves or a loved one. I will miss the staff and their friendly

faces and much-needed cups of tea.
My father passed away whilst he was there and he was treated with dignity and respect.

Reply from Charlie Diamond, Marketing and Communications Lead at Horkesley ManorThank you for your kind words. We're so glad you felt your father received the care and attention he deserved. Your recommendation and appreciation for our staff mean a lot to us.

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Review of
Cedars Place
from Mark W (Son of Resident) published on 13 February 2025 Submitted via Website • Report

Overall Experience

My mother was cared for in Cedars Place from January 2023 to November 2024. We were really happy with the care she received. The staff were kind and caring and showed real patience. Everyone was always happy to have a chat with us whenever we visited. The activities on offer were really varied and

she enjoyed taking part in some of them. We were always happy when we left after a visit that she was being well looked after.
The staff were supportive and exceptionally caring at the difficult time of her end of life care. We cannot thank them enough for looking after her for nearly the last two years of her life. We would definitely recommend Cedars Place.

Reply from Charlie Diamond, Marketing and Communications Lead at Cedars PlaceThank you for your heartfelt review. We're glad our team provided compassionate care and support during your mother's time with us. Your recommendation means the world to us!

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Care Homes Owned by Stow Healthcare Group in Essex

Stow Healthcare Group Locations in Essex (3)

Stow Healthcare Group Reviews in Essex (286)

Horkesley Manor

Cedars Place

Cedars Place

Cedars Place

Cedars Place

Cedars Place

Cedars Place

Cedars Place

Horkesley Manor

Horkesley Manor

Halstead Hall

Horkesley Manor

Halstead Hall

Horkesley Manor

Cedars Place

Halstead Hall

Cedars Place

Horkesley Manor

Horkesley Manor

Cedars Place

Awards / Recognitions (2)

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