Care Homes Owned by Stow Healthcare Group in Essex

Reply from Lynn Pereira, Marketing and Content Executive at Horkesley ManorThank you for sharing this with us.

We are so deeply sorry for your loss. To know that your father was cared for with such kindness and compassion during his time with us brings some comfort. Looking after someone at such a tender and emotional time is a privilege, and it is always done with the utmost respect and care.

It means a great deal to hear that you felt welcomed each time you walked through the door, and that any worries or questions were met with patience and understanding. Families matter just as much as those we care for, and being able to offer reassurance during difficult days is incredibly important.

Thank you for trusting Horkesley Manor with your father's care and for your recommendation to other families.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you very much for sharing such a lovely review. We are delighted to hear how happy your mother has been at Halstead Hall and to know that her recent 90th birthday celebration was such a special occasion for your family.
It was a pleasure to be able to help you celebrate together, and we are so pleased you enjoyed the cake and refreshments. Creating meaningful moments like this for our residents and their families is very important to us.
Your kind comments about the care, the activities on offer and the warm, welcoming environment will mean a great deal to the whole team. We take pride in knowing our residents well and supporting them as individuals, so it is wonderful to hear that this has made a positive difference.

Thank you for your recommendation and for placing your trust in us. We are very glad to have your mother as part of the Halstead Hall community.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you very much for taking the time to share your experience and for your kind, thoughtful words. They are truly appreciated by everyone at Halstead Hall.
We understand how difficult it can be to make decisions about long-term care for a loved one, particularly when it is a significant change. It is lovely to hear that your mum now feels safe, settled and well cared for, and that the move from respite to permanent care felt right for her and for you.
We are especially pleased to know that you felt supported and well informed throughout this transition. Your kind comments about Lisa and the wider team will mean a great deal to them, as they take great pride in offering reassurance, care and consistency to both residents and their families. Thank you for placing your trust in us. We are very glad to care for your mum and to have her as part of the Halstead Hall community.

Reply from Lynn Pereira, Marketing and Content Executive at Cedars PlaceThank you for sharing your experience and for such kind feedback. We are really pleased to hear that your father has settled well at Cedars Place and that the care he has received has been reassuring for you and your family.
We know how worrying it can be when a loved one first comes into care, especially at such a significant time of year, so it means a lot to know that your father has been treated with dignity and respect and that you have felt supported along the way. The team genuinely cares about both our residents and their families, and your comments will be very encouraging for them.
Thank you for placing your trust in us.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you so much for your lovely review and for sharing your experience with us.
We truly appreciate your kind words about our team and the care your mum has received, particularly during a more difficult period with her health. Knowing that this has given you reassurance means a great deal to us, as supporting both our residents and their families is always at the heart of what we do.
It is wonderful to hear that you have built such positive relationships with the team, and your comments about their professionalism and dedication will be very encouraging for them. Thank you for trusting us with your mum's care and for your recommendation. We are very glad to have your mum as part of the Halstead Hall community.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you so much for taking the time to share such a lovely review. Were delighted to hear that you always feel welcome when visiting Halstead Hall.

Lisa will be truly touched by your kind words. She takes great pride in making everyone feel at ease and in knowing our residents as individuals, so its wonderful to know that her warmth, professionalism and attention to detail have made such a positive impression.

Your feedback means a great deal to all of us and is very much appreciated.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you so much for taking the time to share this. We know how emotional the move into a care home can be, so it really means a lot to hear that you and your family have felt supported during this time. Hearing that your mum feels happy, safe and secure at Halstead Hall is exactly what we hope for every resident. Our team will be truly touched by your kind words about their care and compassion, and we are delighted that you have been pleased with the home and facilities too. Thank you for trusting us with your mums care.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you so much for your lovely review. It is really reassuring to hear that you have felt supported by the whole Halstead Hall team and confident in the care your relative receives. We know how important it is to feel that your loved one is safe, comfortable and genuinely cared for, and we are so pleased this has been your experience. Thank you for your trust and for recommending Halstead Hall.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you so much for sharing this. We are delighted to hear how much your mum enjoyed Christmas at Halstead Hall.

The festive season is something our team really cherishes, so it is lovely to know she enjoyed getting involved in the activities, from making decorations to singing carols. We are also very pleased to hear she enjoyed the Christmas luncheon. Our kitchen team will be thrilled to know it made such a good impression.

Thank you again for your kind words. It means a great deal to us to know we helped make Christmas such an enjoyable time for your mum.

Reply from Lynn Pereira, Marketing and Content Executive at Horkesley ManorThank you so much for your lovely review. We really appreciate you taking the time to share your experience.

We are so pleased to hear that both of your parents have settled well at Horkesley Manor, and that you feel reassured by the care, kindness and respect shown by our team. It is especially encouraging to hear about the positive changes you have seen in your other parent since moving from hospital.

Thank you also for your kind words about the calm atmosphere and the communication from staff. Your feedback means a great deal to us and will be shared with the team.

Reply from Lynn Pereira, Marketing and Content Executive at Horkesley ManorThank you very much for sharing such a thoughtful review. It is greatly appreciated by everyone at Horkesley Manor.

We were very pleased to hear that your mum felt truly at home with us over the Christmas period. The team place great importance on understanding each resident as an individual and providing care with warmth and kindness, so it is reassuring to know how meaningful this has been for your mum and for you.

Your peace of mind means a great deal to us, and we are grateful for the trust you place in our team to care for your mum.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you very much for sharing such wonderful feedback. It is brilliant to hear how much your mother-in-law enjoys her time with us and how positively she has embraced life at the home. We are so pleased that the activities and outings have brought her enjoyment and new experiences, and that her dietary needs are being carefully catered for.

It is also lovely to hear your appreciation for the way our team communicates and supports both residents and families, particularly Lisa in the office. Your recommendation means a great deal to us, and we are delighted to continue providing care and experiences that make a real difference to her life.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you so much for taking the time to share your kind words. We are delighted to hear that your father feels settled and at home at Halstead Hall. It is wonderful to know that he is happy, comfortable, and well supported, as seeing our residents thrive and enjoy their day-to-day lives is at the heart of everything we do.

We also greatly appreciate your recognition of our team, who work hard every day to provide care, companionship, and a welcoming environment for everyone. Your feedback is incredibly encouraging for them and serves as a reminder of why they do what they do.

It is lovely to hear that he enjoys being part of life here and that he truly regards Halstead Hall as his home.

Reply from Lynn Pereira, Marketing and Content Executive at Halstead HallThank you so much for sharing this thoughtful feedback.

It is really reassuring to hear how happy and settled your mum is at Halstead Hall, and how supported you have felt throughout her time with us. Creating a calm, welcoming and genuinely homely environment is very important to us, so your comments will mean a great deal to the team.

We are also pleased to hear that your mums care needs are being met so well and that you feel confident in the support she receives. Thank you for your kind recommendation and for trusting us with your mums care.

Reply from Lynn Pereira, Marketing and Content Executive at Cedars PlaceThank you so much for sharing your thoughtful feedback. We are delighted to hear that your mum is settling in well and that her wellbeing has noticeably improved, as that means so much to us. We appreciate you highlighting the quieter staffing period during your visit and truly value you bringing it to our attention. While this is not reflective of our usual standards, your comments help us continue to improve. We are glad your other visits have been positive and look forward to continuing to support your mum with the care and comfort she deserves.