Great Horkesley Manor

Nayland Road, Great Horkesley, Colchester CO6 4ET

Great Horkesley Manor, Colchester, Essex
Great Horkesley Manor, Colchester, Essex
Great Horkesley Manor, Colchester, Essex

Great Horkesley Manor is a Colchester care home with multiple rooms, many of which are twin-bedded to accommodate couples where possible.

The home does its very best to make a significant contribution to elderly care needs in the community.

Residents with dementia, Alzheimer's and Parkinson's are among those who have benefited from a modern and respectful care service, supporting dignity and personal freedoms.

A respite service is also available from Great Horkesley, with occupants enjoying television and internet access in their own bedrooms.

Group: Larchwood Care

Person in charge: Amanda Thompson (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 73 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment

Admission Information: Ages 60+.

Single Rooms: 67

Shared Rooms: 3

Rooms with ensuite WC: 69

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Great Horkesley Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

8 Bed Vacancies

posted 13 Nov 2017

Rooms available for dementia and elderly clients. 2 rooms able to support a couple

Reviews

9.5 Great Horkesley Manor has a Review Score of 9.5 (9.535)

The Review Score of 9.5 (maximum of 10) for Great Horkesley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Great Horkesley Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.535 for Great Horkesley Manor is calculated as follows: ( (210 Excellents x 5) + (115 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 346 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Great Horkesley Manor is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.6 positive Reviews (73 registered maximum number of service users ÷ 5). 25 Reviews ÷ 14.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Great Horkesley Manor?

  • Extremely LIKELY
    25
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Great Horkesley Manor

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

My friends have been residents for the last 18 months and their stay has been made easier due to the expert care. The many activities made available to them has been invaluable to them and the care they received from these ladies is all instrumental in the transition from "home" to "home". The supreme effort made to help them celebrate birthdays etc really is appreciated. Long may it continue. Always smiling.

How likely would you be to recommend Great Horkesley Manor? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Very Poor

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The staff at Horkesley Manor have given my mum amazing care and treated her as if she was a member of family. Nothing is ever too much trouble when you ask for something to be action, they do it almost immediately. Would highly recommend.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 25 May 2017:

Thank you for your time and support, we have loved having mum stay with us and will miss her when she returns home, please pop in anytime and maybe you would have time to join in with our upcoming events.

I have been visiting the home training staff for approximately 6 months. In that time when observing staff, I have found the staff caring and passionate about their work placing the resident's needs first promoting a person-centred approach at all times.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 23 May 2017:

Thank you for your support, we look forward to you supporting our staff and the home in our future ventures.

My mother is looked after very well. The care staff are loving and understanding. She enjoys the food and activities, particularly going on outings to the seaside.
The home is being decorated and looks lovely. The management team are very supportive.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 16 May 2017:

Thank you for your time and response, we look forward to seeing you at our upcoming events.

Great Horkesley Manor has been mums home for over two years things have improved immensely in the last few months not everything is perfect but the carers are wonderful. All the staff are considerate to us relatives as well.
It would be nice if there were more carers but I believe the staff levels are at legal levels and they are all lovely.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Friendly, professional, caring, supportive and reliable.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 12 May 2017:

Thank you very much for your positive feedback, we look forward to moving the home forward with your support and our future ventures.

My mother has been a resident at Great Horkesley Manor for a few months now. I am very pleased with the care she is receiving and enjoy the atmosphere when I visit. It's very calm and my mother and other residents appear happy and settled. The team as a whole are very supportive, and have a lot of knowledge regarding residents' needs.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 12 May 2017:

Thank you for your time and comments. We continue to move the home forward and look forward to seeing you enjoy our new project the ice cream, tea, coffee parlour and bbq station.

My father is very happy in this home. I'm so pleased to see the improvements with the dementia unit, it's calm, caring and clean. The staff can't do enough for you. The manager and deputy manager are always at hand for advice and supportive. The home is improving, it's decorated lovely with themed areas and now they plan to improve the grounds.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 12 May 2017:

Thank you for your time and response, we are pleased that you are happy with the way we are moving the home forward.

My experience of the home is excellent.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 12 May 2017:

Thank you for your response, we will work with you to improve the menu to your liking.

I find all the staff lovely and friendly. Nothing is too much trouble. Mum is happy here and loves the staff. Mum loves her room, lovely view, and likes her food.
From show round to Mum being admitted to the home, it has been smooth and we've been supported. I can highly recommend GHM.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 04 May 2017:

Thank you for your time and response your opinions are important to us.

My wife has been in here for almost 1 year. They treat her with respect and look after her all the time, very happy with the service.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 04 May 2017:

Thank you for your response and time, we enjoy your company and the banter with the staff you are part of our family, we look forward to spending the summer with you and the activities planned.

My mother has been a resident for just over a year and is very content and happy. She is well looked after by the staff. The home has come on leaps and bounds since the new manager has arrived. There are more activities and outings. The home is being decorated and looks very nice. It has a lovely homely atmosphere and if someone is looking for a loving, caring home I can highly recommend Great Horkesley Manor.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 04 May 2017:

Thank you for your time and support. I hope you will continue to visit the home and join in with our planned summer activities.

I have been very impressed with the care mum has had since she went to Horkesley Manor.
All of the staff give excellent basic care but also that extra bit of friendly open and knowledgeable support that makes so much difference to mum and her family.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 04 May 2017:

We would like to say thank you for your time and support, we continue to move the home forward and look forward to your opinions and suggestions in future ventures.

Mum is happy and content. Staff are very friendly. Good level of care given. Home is being decorated and looks lovely and homely.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 04 May 2017:

Thank you for your time and support, the decoration of the home is nearly complete, we now have moved onto the grounds and start the project of the reception garden which will become a ice cream parlour and coffee/tea house, with flowers gazebo and fountain. We look forward to seeing you enjoy the fresh air and lovely summer weather with your loved ones.

I visited my father in December 2016. He resides on the Dementia wing of the facility. I found his accommodation to be nice and the staff extremely caring to his needs. I flew from America to see him and when I returned to America I felt at peace that my father was in good hands.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 27 Apr 2017:

Thank you for your reply and efforts to correct the form, your opinion is important to us and we appreciate your view.

My father needed secure residential care after a hospital stay and he came to Great Horkesley Manor. The atmosphere here has always been welcoming and the location overlooking fields is an asset. The recent changes in management and resultant improvements in all areas have only served to make me even happier that we chose this as his home, my peace of mind is complete knowing he is in good hands.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 20 Apr 2017:

Thank you for your support with completing the form. We appreciate your feedback and as always we continue to move forward in the home and to complete themed areas throughout for residents and family to use.

We are a large family and visit my brother every week, so most of the time he will get a visitor daily. The staff are very friendly but it seems that they do have a great amount of paperwork to carry out.
My only concern is the parking, which can be a problem, sometimes it means parking on the grass. This could discourage visitors from coming.
I have raised this with the manager and was advised parking for staff will be moved to the rear of the property, but it has not happened to date.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 27 Apr 2017:

It was nice to meet you and we are looking forward to seeing you on your return to the UK. Thank you for your support and opinions, please feel free to e-mail at anytime if you have any queries or question.

Very happy with the service provided. Staff are very keen and helpful and have a good relationship with Mum.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, HOME MANAGER at Great Horkesley Manor responded to this review on 13 Apr 2017:

Thank you for your time and support completing the form, we continue to move the home forward and one action is to improve on the activities, so hope you see the difference the next time you visit.

Standards have improved significantly recently since the new manager. Overall, I am pleased with the improved level of care my mum now receives. Now spring has arrived, I look forward to seeing mum involved in new summer outdoor activities.

How likely would you be to recommend Great Horkesley Manor? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 20 Apr 2017:

Thank you for your time, feedback and support, we are working hard to move the home forward and continue to improve our service.

When looking for a care home for mum, we were sent to some places of which one was heartbreaking at the thought of any old person ending their days in it.
I then looked at Horkesley Manor which was an uplifting moment and gave me hope that there were indeed good, respectable and caring places out there.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 11 Apr 2017:

Thank you for your kind words and the compliments our aim at GHM is to provide a loving caring home where relatives and friends are welcome at all times, I'm pleased to hear that you feel welcome and are pleased with the care your loved one receives in our service.

My experience of the above care home has been very positive. My father is very happy there and well looked after. In fact, I would say the staff go the extra mile to be helpful and friendly.

How likely would you be to recommend Great Horkesley Manor? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 11 Apr 2017:

Thank you for your support and kind words.

My ex-parents-in-law were admitted to the home in November 2016. Since then, my ex-mother-in-law has passed away, but the care and professionalism of the staff was fantastic as she slipped away. My ex-Father-in-law is still there and very well looked after. One great advantage to GHM is that they have double rooms for husband and wife, which in my opinion helps process no end.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 11 Apr 2017:

Thank you for your response and support I look forward to moving the home forward with more projects and events in the near future.

Since my mother-in-law has been in Great Horkesley Manor I have found all the staff to be friendly and attentive to her and members of my family and my brother-in-law and family have agreed the same.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has moved in the right direction a great deal since new management was appointed. Team appear more content and settled. Residents, especially my father receive a good standard of care and enjoy the environment. I look forward to the future changes and have great confidence in the whole team.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mandie Thompson, Home Manager at Great Horkesley Manor responded to this review on 11 Apr 2017:

Thank you for your support and kind words, I look forward to seeing you and enjoying the ice cream and coffe parlour which will be complete by the end of June 2017.

My father lived at Great Horkesley Manor for 7 years. During all that time he was cared for with respect and consideration. As he became frail the level of care gradually increased and nothing seemed too much trouble for the staff. He has recently passed away and the level of care and attention he received during his final days could not be faulted. The staff were absolutely brilliant and I cannot speak highly enough of them. If you are considering a care home in Colchester, definitely give Great Horkesley Manor a visit.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Based on our experience to date, the home is caring and supportive to both my father and our family. We note that management is redecorating and enhancing facilities which are great improvements, management and staff are always prepared to discuss questions/issues and to respond positively where possible.

How likely would you be to recommend Great Horkesley Manor? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum loves this home and the staff are very caring and compassionate, new manager seems very nice and organised a lot of changes in the home already for the better.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident for the last 7 months. I chose the home above others available to her on the basis of it's location and surroundings. The wide corridors with many areas for residents and visitors to sit, all with window views of the garden, also access to the gardens are available from numerous points. It has a very family based atmosphere which is encouraged by management, carers and all the supporting staff.
The home is clean and fresh but would benefit from refurbishing. The carers and activity staff are professional but have a warmth and kindness necessary to make it feel homely. There have been a few problems regarding my mothers safety due to her lack of mobility and lack of staffing which is currently being addressed. Any issues raised are dealt with immediately and with and open access.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 3.8 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My friend has been in H.M for 5 years now and through that time has seen quite a few changes.
Her recent accident and increased dementia, has meant that extra care has had to be given to her as she has been incapacitated with a broken hip.
To see the way the staff have cared for her has been lovely. They offer a warm, friendly service dealing with situations with both humor and dignity. It's a job I could never do, but I am so grateful that there are people out there that can, and they deserve a huge accolade for doing so. I wish that I had taken note of some of these girls names, because they truly deserve some praise.
My primary point of contact at H.M has her finger on the ball and is always ready to answer any questions you may have. She has a no-nonsense approach and will tell you how it is - I like that and believe it's what is needed in an environment like this.
In short, I could not recommend Horkesley Manor highly enough. The interiors have been given a huge over-haul, with bright colour paintings and themed areas for the Dementia care unit, and light, bright walls elsewhere in the home. The carpets, fittings and fixtures are all clean, and the gardens are well maintained.
The surroundings offer lots of opportunities for the residents to be outside in the warmer months, with gazebos and shelters on offer.
Although I've never attended these events, regular picnics and fairs are held, and families are encouraged to become involved with H.M.
Security is of utmost importance, and as such, visitors have to wait to be let in and let out of the home.
For anyone considering a care home, I would make this top of the list when organising visits.

How likely would you be to recommend Great Horkesley Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

EHO

Recipient: Great Horkesley Manor

Date: Tuesday 21 Mar 2017

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