Horkesley Manor

My mother has been a resident at Horkesley Manor for seven years, now aged 103. The staff are very attentive to her extensive needs resulting from advanced dementia, little mobility and extreme deafness. They keep me fully informed regarding her well-being, and medical support is immediately sought for the occasional minor condition that occurs. The recent change in ownership and management at Horkesley Manor has been a positive transition, with an enhanced level of communication on the running of the home and future plans, and retention of key staff members caring for my mother.

Overall, the home has a more professional feel to it and feels much better run.

The home is going through a lot of changes - improvements. Lots of staff changes from what I can see the changes are seeming to be a good thing. Will see how things go. The digital assistant needs sorting so the residents have some music playing - seems to be a bit hit and miss.

I feel very welcomed and listened to by the staff at Great Horkesley Manor. I am in awe and applaud their incredible caring skills with the residents. Bless you and thank you, you know who you all are.

Now Mum can't be in her own home it's nice to know she's so well looked after.

Brilliant home, a homely atmosphere. Our relative has been here for nearly three years and is happy living here. Staff good and activities are good and residents are treated well.

The staff were very caring and there appeared to be plenty of activities during the week. My sister had no complaints at all. Her room was basic, but adequate, with an en-suite bathroom. The main living area where the residents were was large, airy and light and I liked the way the residents congregated there, rather than staying in their own rooms. We felt happy to leave my sister at this home and it gave the rest of the family a well-needed break. We would use this respite care service again.

It's one in a million, we looked at many other places that came nowhere near. We cannot thank them enough.

Due to the Covid lockdown, indoor experience of care home has been limited, but access was increased on the 12th April - all staff have been informative and kind under difficult circumstances - important medical and social information is notified to us straight away. We are very happy with our mother-in-law's care at the moment.

My mother had been a resident at Great Horkesley Manor for the past 2 years, she sadly has suffered with dementia for several years and recently passed away. Mum's care at Great Horkesley Manor has always been excellent. It is a super team of management, carers and support staff, in particular, the brilliant activity co-ordinators. Mum has been cared for with dignity and respect. I would have no hesitation in recommending Great Horkesley Manor for care of people suffering from dementia.

It was the hardest decision of our lives as Mum never wanted to go into a care home, but unfortunately, we had no other choice as it was unsafe to leave Mum either with us or at home due to her dementia. Great Horkesley Manor has made her welcome, and it has now been 4 weeks since arriving there; the staff have been lovely, and it’s like she has always been there. I would like to say a huge thank you for the hard work the care workers do and for making it such an easy transition.

Excellent care and service provided by the staff even when they are busy. People are well looked after in this home and it is well lead by the management team and those who work in the offices. We are very happy.

I and my family find the care and attention given to my husband extremely good. The staff are very friendly and treat all the residents in Chestnut with the same care and attention as my husband receives. The home is kept immaculate and the food of good quality. My husband has been a resident for 3 years and we found these experiences from the outset.

My review is based on a very short time just before lockdown. I was delighted at the condition of residents bedrooms they were so bright and cheerful and beautifully clean. The shared space was also clean and of a very good standard. The staff are friendly and very communicative. Always share news about my aunt when needed. Very happy with this home.

My mother had the very best care for over two years. Bedridden, immobile and with limited speech, her life was made comfortable, engaging, dignified, safe, nutritious and to the best in difficult circumstances because of her deteriorating health until she was 99 years old. Thank you.

Our Mum suffered a stroke at 96 after living a very independent life. We chose Great Horkesley Manor because of recommendations of other friends and family that were residents there. Throughout the 9 months she was there before she passed away in January, the Staff were always so kind, caring and loving towards her. She was very happy being there and always commented on how lovely the Staff were to her. Towards the end of her life when she was bed bound and needed more attention, the Staff spent so much time with her, making sure she was comfortable and peaceful. They supported my Brother and I also and always tried to lift our spirits on difficult days with a laugh and joke.

My grandpa has been living here for three months and I can see that he is very happy here. The staff have been a great help to my grandpa and have dealt with any problems that he may have excellently. The home itself is a wonderful place for my grandpa to be and he is able to take part in a variety of activities which I can see makes him very happy. My grandpa's room is very homely and a great size for him to have all his items and memories in. In addition to this, the value for money is excellent.

My grandmother has been a resident at Great Horkesley Manor for the last two years. It is a friendly and welcoming home and my grandmother is happy there.

During my month with mum, I was particularly struck by the patience and gentleness which the staff demonstrated towards the more difficult residents.

My Father has been resident here for 18months, and I am more than pleased with the care and attention he has been given by all the staff during this time. I am kept informed of any problems my father may have, and these have been dealt with in a courteous and professional manner.