Horkesley Manor

Nayland Road, Great Horkesley, Colchester CO6 4ET
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9.8 94 Reviews
  • Horkesley Manor, Colchester
Horkesley Manor is a high-quality residential, nursing and memory care home that provides premium short and long-term care in a stunning location, just outside of the city of Colchester, Essex.

With 73 registered beds, this beautifully refurbished manor house has purpose-built extensions that provide a welcoming, bright and spacious environment for all residents to enjoy. Horkesley Manor is also the home of the wonderful Aspen Memory Centre which specialises in caring for people with memory challenges.

For more information, please contact the admissions team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees shown are exclusive of funded nursing care contributions

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Morgan-Worrall (Manager)

Local Authority / Social Services

Admission Criteria

  • All funding pathways considered
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • The home is open to visitors 24 hours a day

Parking

  • Free, onsite parking is available at all times

Horkesley Manor Reviews (94)

9.8

Horkesley Manor has a Review Score of 9.8 (9.846) out of 10, based on 23 reviews in the last 2 years.
Over all time Horkesley Manor has 94 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Horkesley Manor
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Total of 94, showing 21-40
Review from C S (Friend of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my friend daily. She is happy and comfortable with her daily needs met. It is easy to bring up issues which are few and far between. The staff listen and solve anything that arises to do and see within the lovely gardens.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking a moment to share your comments with us about Horkesley Manor. We are delighted to hear that your friend is happy and comfortable whilst staying with us. Your feedback means a great deal to the team, thank you for submitting a review.

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Review from A P (Son of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived after previous neglect by a hospital. Horkesley Manor provided first-class care and compassion, firstly to treat her multiple conditions and later to administer end-of-life care.
All staff show visitors politeness and courtesy. The facilities are clean and immaculate, with good potential
for patient enrichment. An excellent provider.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Your feedback means so much to the team who work incredibly hard to support our residents and their families, thank you for taking the time to share your thoughts with us. Best wishes.

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Review from M L (Wife of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband arrived at the Aspen Centre the staff were very welcoming. He built up a good relationship with both male and female carers.
In August, he celebrated his birthday. The staff decorated the family room, his grandchildren came to visit and left with some lovely memories of that day. There
was a birthday tea for everyone. The chef made a birthday cake and everyone sang Happy Birthday. It was clear that my husband enjoyed all the fuss. One carer found out that he enjoyed listening to a Welsh singer, so he found the songs online and they had an unforgettable evening together.
My husband’s stay at Horkesley Manor was sadly brief as he passed away seven weeks after he arrived. Our three adult children and I spent the last three days with him. The staff were kind, offering us cups of tea and something to eat and giving us time to grieve together. Thank you to everyone who cared for him. We greatly appreciate the care and compassion that you showed him.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking the time out of your day to leave us such a heartfelt review. It was an absolute pleasure to care for your husband and support you as a family through such a sad and difficult time. Your comments mean so much to us and we will be sure to share them with the team. Best wishes.

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Review from B J (Daughter of Resident) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Horksley Manor are amazing and caring, and this is part of the culture.
I have only ever heard of the residents being treated with high levels of respect and kindness.
It is very well-run and well-staffed.
My mum is in Aspen Lodge, the part of the home which looks after residents with
dementia, and she is so well looked after. It is calm, homely and genuine.
It's a very difficult time for the family, especially Mum, and this has been like a port in a storm.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

We are delighted to hear how happy you are with the care provided at Horkesley Manor. It is wonderful that your mum is so settled in the Aspen Memory Centre and that you all find it to be homely. Staff will be absolutely thrilled to read your feedback. Thank you for taking the time to submit a review. Kind regards.

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Review from J C (Daughter of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you for looking after our father in his final days. It meant so much to us to know that he was in such a lovely place, being cared for by lovely staff. His room was bright and sunny, and it was super to see the birds come to the feeder on the window, as he loved to watch them.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking the time to leave us a review. It was a pleasure to care for your father and support you as a family. Best wishes.

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Review from Sally T (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Horkesley Manor in June this year originally for respite care and is now a permanent resident in the newly opened Aspen Memory Centre. The home has been recently refurbished and is in a beautiful woodland location. The facilities at Horkesley Manor are excellent, the staff and
management are consistently responsive and upbeat and you feel they really care for the residents. The home is spotlessly clean, the food is good and plentiful and the decor is bright and modern. The nursing staff are on hand to provide the medical care my mother requires and always keep me updated with any issues. Would definitely recommend Horkesley Manor.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

We are delighted to hear how settled your mother is at Horkesley Manor and how happy you are with the care and facilities provided. Thank you for taking the time to share your thoughts with us, your comments mean a great deal to the team. Kind regards.

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Review from T B (Daughter of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Horkesley Manor. We’ve had an excellent experience all round and so much support, involvement and helpful communication during a ridiculously difficult time. My father has seen a few care homes for respite care and they have not been good experiences. This is the first
place he’s been happy in and he has settled so well, mainly due to the excellent staff and accessible facilities that suit his needs perfectly.
Reply from Ruth French, Director at Horkesley Manor

Thank you so much for sharing such a fantastic review of the home, which we are delighted to read. We are so pleased that your father is feeling so settled and that the staff are taking such good care of him! We hope he continues to enjoy each day with us!

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Review from J V (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into Horkesley Manor on May 7th from hospital. I am so pleased he got a room here. Horkesley Manor is a lovely place he gets treated with the best staff I've ever met and he is well looked after, well fed and respected. I hope he stays here forever. Couldn't have wished for a better
home.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

What an exceptional review, thank you so much for taking the time to share your feedback with us. We are delighted to hear how pleased you are with the level of care your husband is receiving at Horkesley Manor. Your comments mean so much to the team and it is a pleasure to be able to support you as a family. Warm regards.

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Review from S W (Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been a resident at Horkesley Manor for the last two years approximately. I have been very happy with the care and treatment I have received. The food is excellent and staff and management very good. Facilities good too.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking a moment to provide us with a review. Your comments mean a great deal to us and we are delighted to hear how happy you are with the care you receive. Many thanks.

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Review from Denis T (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Horkesley Manor for seven years, now aged 103. The staff are very attentive to her extensive needs resulting from advanced dementia, little mobility and extreme deafness. They keep me fully informed regarding her well-being, and medical support is immediately sought
for the occasional minor condition that occurs. The recent change in ownership and management at Horkesley Manor has been a positive transition, with an enhanced level of communication on the running of the home and future plans, and retention of key staff members caring for my mother.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking the time to submit your review. We are delighted to hear how happy you are with the care your mother is receiving at Horkesley Manor. Your comments mean a great deal to us and the staff at the home will be thrilled with your feedback. Kind regards.

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Review from Andrew H (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home has improved a great deal since the change of ownership. There are more staff, it is cleaner and there is obviously substantial investment taking place throughout the premises.
Mum now has a much nicer and bigger room (although it needs decorating) and she says that the food has got better.
It
would be nice if more was made of the gardens and outside spaces which have been badly neglected in recent years and could be fantastic places for residents and visitors to spend time.
Overall, the home has a more professional feel to it and feels much better run.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for submitting a review and sharing your thoughts with us. It is great to know that you feel the home has improved since we took over at the end of last year and that you are recognising the positive changes we are making. We recently employed a new gardener who is doing an outstanding job and won ‘Employee of the Month’ at Horkesley Manor in April, so it won’t be long until residents can begin to enjoy the beautiful grounds again. Best wishes.

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Review from M G (Daughter of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is going through a lot of changes - improvements. Lots of staff changes from what I can see the changes are seeming to be a good thing. Will see how things go. The digital assistant needs sorting so the residents have some music playing - seems to be a bit hit and miss.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking the time to share your thoughts with us. We are so pleased to hear that you feel the changes we are making are positive ones. Since Stow Healthcare took over the home last Autumn, we have been busy implementing many changes, with great financial investment in the home. Some of these changes have already made a positive impact to our residents and we are very excited about the future. Best wishes

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Review from J W (Daughter of Resident) published on 30 April 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
In general, the care home itself is in great need of maintenance. My mother is very well looked after by the wonderful care and nursing staff and her needs and health conditions are understood and managed very well. Thank you. The chefs and catering staff are very helpful and kind. The food is very
good but needs to be cut into smaller pieces with a plate guard for my mother's arthritic hands and frail teeth to cope with more easily. There is not enough mental and physical activity for my mother. There needs to be singing and entertainment with singers, and dog petting days to brighten her life more. Simple and easy entertainment for a very elderly person. I look forward to learning about the care home bringing these activities back to the home.
I feel very welcomed and listened to by the staff at Great Horkesley Manor. I am in awe and applaud their incredible caring skills with the residents. Bless you and thank you, you know who you all are.
Reply from Ruth French, Director at Horkesley Manor

Thank you for taking the time to submit a review, your feedback is very important to us. We are delighted to hear how pleased you are with the level of care your mother is receiving at Horkesley Manor and that you find the home to be welcoming. Since Stow Healthcare taking over last Autumn you will have noticed many changes beginning to take shape, with a massive financial investment in the home, such as multiple new bathrooms, many renovated bedrooms and stunning new communal spaces that will be launched in May this year. We have recruited new activity team members who are working on a new programme to provide a variety of activities across the summer. If there is something in particular that your mother would enjoy participating in, please speak to the home management team who will be happy to help. Thank you again for sharing your comments with us and for all your positivity about our fabulous staff team, who have embraced all the positive changes in the home. Kind regards.

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Review from Denise W (Daughter of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every care is taken to make sure my mum is happy. I can't fault the way the staff look after her. Always very pleasant and helpful.
Now Mum can't be in her own home it's nice to know she's so well looked after.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking the time to leave us such a positive review, your feedback means a great deal to the team. Kind regards.

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Review from Janice E (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant home, a homely atmosphere. Our relative has been here for nearly three years and is happy living here. Staff good and activities are good and residents are treated well.
Reply from Eve Fynn, Marketing and Communications Lead at Horkesley Manor

Thank you for taking the time to share your review, your feedback is very important to us and it is lovely to hear how happy you are with the care your relative receives at Horkesley Manor. Kind regards.

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Review from Christine H (Sister of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister stayed at Great Horkesley Manor for eleven nights of respite care in March 2022. This was the first time she had received respite care and, overall, I was very pleased with the care she received. My sister stayed in the dementia unit. She does not have dementia but has suffered a brain injury
and requires secure accommodation. I visited twice during her stay and she seemed happy on both occasions.
The staff were very caring and there appeared to be plenty of activities during the week. My sister had no complaints at all. Her room was basic, but adequate, with an en-suite bathroom. The main living area where the residents were was large, airy and light and I liked the way the residents congregated there, rather than staying in their own rooms. We felt happy to leave my sister at this home and it gave the rest of the family a well-needed break. We would use this respite care service again.
Reply from Jill Sleeper, Home Manager at Horkesley Manor

Thank you for your kind comments. We look forward to meeting you all again soon. I will pass your lovely feedback on to the staff team.

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Review from M P (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
You looked after my mum so l could have some respite. All the staff were so caring, warm and welcoming.
I could relax as I had daily updates and photos of Mum sent to me by the activity coordinator. Mum had all the attention that she craves, everything from crafting, dancing, playing the piano, dominoes
and even pygmy goats!
I knew that everyone at Great Horkesley Manor would take such good care of her, so never worried. She had baths, makeup and everything she needed. I will certainly take Mum there for respite again. She cannot wait for her next holiday.
Such an amazing place and could not fault it.
It's one in a million, we looked at many other places that came nowhere near. We cannot thank them enough.
Reply from Jill Sleeper, Home Manager at Horkesley Manor

Thank you for your lovely feedback. We look forward to seeing you all again very soon, I will pass your comments on to the staff team.

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Review from Richard N (Son-in-law of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the Covid lockdown, indoor experience of care home has been limited, but access was increased on the 12th April - all staff have been informative and kind under difficult circumstances - important medical and social information is notified to us straight away. We are very happy with our mother-in-law's
care at the moment.
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Review from Peter A (Son of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been a resident at Great Horkesley Manor for the past 2 years, she sadly has suffered with dementia for several years and recently passed away. Mum's care at Great Horkesley Manor has always been excellent. It is a super team of management, carers and support staff, in particular, the
brilliant activity co-ordinators. Mum has been cared for with dignity and respect. I would have no hesitation in recommending Great Horkesley Manor for care of people suffering from dementia.
Reply from The Home Manager, Home Manager at Horkesley Manor

Thank you for your lovely comments, I will pass them onto the team!

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Review from Donna C (Daughter of Resident) published on 16 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was the hardest decision of our lives as Mum never wanted to go into a care home, but unfortunately, we had no other choice as it was unsafe to leave Mum either with us or at home due to her dementia. Great Horkesley Manor has made her welcome, and it has now been 4 weeks since arriving there; the
staff have been lovely, and it’s like she has always been there. I would like to say a huge thank you for the hard work the care workers do and for making it such an easy transition.
Reply from The Home Manager, Home Manager at Horkesley Manor

Many thanks for your comments.
We are glad that Mum has settled in so well.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Horkesley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Horkesley Manor is calculated as follows: ( (226 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 266 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Horkesley Manor is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Judith

Judith Morgan-Worrall

Job Title: Home Manager

Meet Judith - Home Manager at Horkesley Manor Care Home


Judith started her career in the healthcare sector over 26 years ago gaining valuable skills and knowledge working in a variety of care settings. She has managed both residential and nursing homes in Essex and Suffolk and is passionate about her role as a home manager. Judith has supported homes through transitions and rebuilds, she also worked as a support manager, mentoring new managers in their roles, and improving compliance to achieve good ratings across the CQC 5 standards.


Judith completed her Level 4 in social care and her RMA- registered manager’s award in 2011 with City and Guilds and was awarded the Star Certificate.

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