Care Home Owned by Sunflower Healthcare in South Yorkshire

best possible care and attention. The staff have made me feel at home.

here 3 1/2 years now and is very settled. Thank you!

his stay, loneliness and social isolation has been reduced.

of day or night when I wasn't sat with my husband. The only letdown is that the room was very much in need of a facelift and decorating, but I was assured that this is all in hand and that each room was in the process of being decorated.

girls, lovely manager and the care and respect they give to all the residents is second to none. I would recommend to any family if they have elderly parents or relatives to come to the home if they can no longer stay in their own home.

nutritional diet than she had at home.
The care home is extremely hot and heating on all the time . This works for many residents but not all. Residents approached in a friendly professional way. Pictures from home welcomed and handy person available to install them quickly to make residents feel more at home . Outside of the care home can look scruffy at times but that might be due to location not effort of staff.
As a relative new to care home setting on personal level I didn't always feel included or my experience of caring for my relative valued .
I feel my mum is safe , clean and getting good nutrition . Mum moans that they can't make a good cup of tea but she's fussy .

deputy manager. All the care staff and non-care staff are lovely friendly and welcoming. I would give Albany House a 10/10.

for the rest of her life, things changed. Don't get me wrong, the staff can not do enough for you and all seem friendly, however, the place is let down by the fact the manager does seem to be bothered doing his job. After calling each day for five days running, asking to speak with him, each time being told he is busy but he will call you back, but he never did. I am now left not being able to make a visit because he can not be bothered to call me back and also I am unable to sort my Mum's future care again because he has not called me back. Now I am left with contacting the head office to make a formal complaint.

has given me much comfort. There was an incident with a staff member - it was dealt with in a professional manner. The manager kept me fully informed of all procedures and any support we may need.

carers deserves a medal, they are angels in disguise, I would never have got through it without them. The care home manager is so obliging and the staff are happy in their jobs, which makes good carers. I thank every single one of you, thank you all so much.